According to the rules of Aliexpress, each buyer has the right to return its money if the goods did not come or came, but with marriage, damage or not at all, as described in the description. You can return money only through the form of the dispute, which is considered by the seller and, if the reasons for opening the dispute are objective, then the seller is obliged to return all the cost of the goods or partially compensate it. If the seller does not agree with the buyer with the buyer's claims, the dispute will be settled by the administration, which will decide on the dispute and closes it. The warranty obligations of sellers with AlExpress is a full refund if the goods have not come or in case of not compliance of the product or size of the description. Also, the warranty obligations include timely delivery (before the expiration of the buyer's protection) and the return of the goods or money upon receipt of a low quality product. All responsibilities, rules, warranty Aliexpress are mandatory for compliance with sellers. If, on the dispute, the seller must reimburse part of the money or the full cost of the goods, but did not return the money, it means that the seller violated the rules of the site. About how to do if the seller with Aliexpress does not return money on a dispute and, how to return his money in this case, we will later.

Refund Warranty with Aliexpress

Warranty on refund Aliexpress is regulated by buyers' protection rules. According to these rules, the buyer can count on a full refund of his funds if the goods have not been received on time, as well as a complete reimbursement in the event that the order is not delivered during the term promised by the Seller. A full refund refund is carried out when the product is discrepted. In this case, the buyer may require a full refund if the goods differ significantly from the description of the seller, or choose a partial refund if the goods have a marriage or defect, while leaving the goods itself. Refund warranty Money with Aliexpress applies to all cases of violation by the seller of its obligations. Information about the responsibilities of the Seller is indicated in the information section "Seller's guarantees", which is located on each page with the goods. The buyer's defense implies:

• A full refund during non-treatment of goods, regardless of the reasons;
• Full or partial return of funds with the ability to leave yourself a product in the discrepancy of the description.

Seller's guarantees are basic and additional. Basic guarantees are mandatory rules for all aliexpress sellers. These guarantees include:

• timely delivery. Each seller must guarantee the buyer to deliver during the period specified in the period description. If the goods purchased on Aliexpress website were not obtained within the period specified by the seller, the buyer has the right to a full refund.
• return warranty. Products that are under the warranty of the return of Aliexpress are subject to exchange or refund, without clarifying the reasons. Sending goods to the country of destination is carried out at the expense of the sender, while the conditions for further exchange are negotiated personally with the seller.

In addition to basic guarantees, sellers with Aliexpress Provide additional guarantees. Additional guarantees are selective and distributed only to a certain part of the goods. These guarantees include:

• return warranty. Refund warranty applies to goods, sending which is carried out by local delivery. This warranty allows you to return the goods to the seller, but only provided that there are no traces of operation and in the original packaging.
• guarantee authenticity. This warranty provides the authenticity of all goods if the seller has assigned this warranty. That is, if stated in the description that the product is original, it should be original, otherwise the buyer can return it to the seller and demand a full refund along with the cost of delivery.

Guarantees are provided In order to protect buyers from unscrupulous sellers and ensure reliability of transactions made to Aliexpress. Return warranties are valid only if the buyer has not completed the order and did not confirm receipt, and opened the dispute where the reason is "only refund". If the buyer confirms the receipt, the order will be automatically closed.

How to return money from Aliexpress on a dispute?

The dispute is the only way to return money to Aliexpress. To return money from Aliexpress on a dispute, it is necessary to open it correctly. Before starting the dispute, do not confirm the receipt of the order, otherwise it will be closed. Also, wait for the deadline for the protection of the buyer. Since all the same seller will extend it for another week or two. If the buyer's protection is already completed, and your order never came or came, but in a bad condition, then you can move to the beginning of the dispute. In the Personal Account in the section with orders, find the goods you want to appeal. Specify the button " Open dispute" Re-click "Open Spore" in the window that opens and specify "Return only" or "Return of Goods and Money", depending on the terms and causes of the dispute. Only a refund opens for cases when the goods were not received, and the buyer wants to return the whole cost, or the goods differ from the description, and the buyer wants to return some of the money, but the goods itself do not need to return. Return of goods and means implies the exchange of goods. The buyer sends it back to the seller, while paying for shipment. And the seller returns money or sends a new product.

Then you need to fill the form of the dispute. Specify in the expected solution " Only return funds"Select the answer whether you got a product or not, choose the reason for the current situation, enter the cost of the goods (excluding delivery) and enter the reason for the opening of the dispute in English. If there is a need, you can upload photos and video evidence where marriage or defect is seen. After filling out the form of the dispute, confirm the shipment and the request will be sent to the seller. He must take it and return the amount. which is specified in the request. If the seller does not accept a dispute, then a week after its discovery, the site administration interveges in it to make a final decision. According to the site rules, money for paid goods transfers sellers only after confirming the receipt of the order, so until this point the money is in the system. Compensation and refund, in fact, the seller pays, but the site administration.

How to return money to Aliexpress after dispute?

Money after the dispute is returned by electronic translation. In the history of the dispute, information on the return stages will be indicated. In fact, within 3-15 days after the closure of the dispute, the money in the amount that is specified by the user is returned back. They write off the money from the account in the currency, more precisely in dollars. Then they are converted by the inner course of the site and are written off with a ruble or hryvnia map for this course. They are also returned in this way. The system sends dollars, and they are converted and returned to the card already in the currency that they serve. Usually, cash returns with Aliexpress Comes in 3-5 days from the time the operation is completed.

Where to return money from Aliexpress after dispute?

Money with aliexpress After the dispute, they return to where they were originally written off, that is, at that expense, the card, the details that were used by the buyer to pay for goods with Aliexpress. If a card was used to pay, then the refund will come to it. If the goods were paid by the electronic wallet, then the money will return to that expense. At the same time, the return time depends on the payment system. On bank cards, money is returned within 3-5 days, on the electronic wallet - until the week. You can track the receipt of money in the return stages in the history of the dispute. In fact, the refund on the dispute is obtained by buyers as a normal payment. You can see the accrual in the history of the operation.

The right to a partial return of funds for Aliexpress

Each buyer has the right to a partial return of funds to Aliexpress. Eto The right applies to cases where the goods came, but the seller mistakenly sent the wrong color, the size or thing came with a marriage, a stain, defect. A partial refund allows the buyer to leave a product, while getting some money for his inappropriate appearance. To get partial reimbursement, you will also need to open a dispute. In the amount of return, you need to specify the amount of compensation that you consider it appropriate, for example, half the cost of goods. A partial refund can be appealed by the seller. To accurately get your money, provide photo-proof, where the reason for the dispute is visible. Partial Return funds for aliexpress Have all users who have received poor-quality goods if they intend to use it. If you ask for full compensation, the goods will have to be sent back and wait until the seller receives it and only then compensate for the damage. A partial refund can be discussed in advance with the seller, but its receipt must be solved through the dispute.

Video: Return of money for Aliexpress when canceling an order

Trading aliexpress playground Provides its customers with the security of payments and guarantees of sellers. To provide customers with confidence as the goods received. Returning money to Aliexpress when canceling an order or after dispute, is carried out on those payment details from which the amount was written off. Each buyer. It may be confident that if for any reason, the order did not come on time or was not at all obtained, does not correspond to the description or has a marriage, he will receive a full or partial refund, according to Ali Express policies. If you have questions about how the return of money is charged for Aliexpress when you cancel the order or by addressing the dispute, or problems have dealt with money on a dispute, we recommend watching a video on the topic: