Parcels S. Aliexpress They go almost through the whole world, so the logistics of some carriers leaves much to be desired. When using a paid package delivery method with Aliexpress, Tracking on all post offices, warehouses or control points on which it has noted. Free shipping does not always provide track tracking, as a result of which the parcels are often lost. Despite the fact that the tracking parcel does not depend on the seller, Aliexpress It guarantees that in case of non-receipt of their buyer or the occurrence of an error, the seller undertakes to return money for the goods in the full amount of its cost. Also, the site ensures that the parcel arrives exactly in the period specified on the site, and if this does not happen, the buyer may require a complete refund. But still, errors with the parcel happen, and each buyer risks not to receive his order from China. About how to do if the parcel with Aliexpress did not come, I came to someone else's package or sent to another city, we will tell further.

What if the package with Aliexpress does not come?

To ensure the reliability of receiving and saving mail, website Aliexpress offers its customers the tracking parcels. Tracking is tracking orders by international shipment number, which is issued by sending by the seller when sending. Each parcel has its own original track code that is registered in the logistics system and as an order is progressing, the system is noted. View tracking information The buyer may in the appropriate section on the site, where the timer is also indicated - the delivery time of this product, which should come to the parcel. Depending on the selected delivery method, the actual time can be from 10 to 50 days and longer. If any payment information is missing, the buyer must wait until the timer expires and then open the dispute to the refund. There are several stages what to do if the parcel with Aliexpress is not coming:

• send a message to the seller. If there is no information on the location information in the tracking, the buyer must write to the seller in order to clarify the current finding of the order. The seller must contact the logistics company and request a data update, after which, provide them to the buyer. If the seller cannot provide topical data on where the parcel is now, the buyer can copy the track number in the package history, and check the location of the order through the Cainao or 17Track service. Also, it is necessary to check the track on the website of the national carrier, because if the parcel crossed the border, the information will be displayed on the mail site, and then update Aliexpress. On average, the processing of tracking data takes 5-10 days. Therefore, information may appear on the site with a delay.

• extend protection time. If the delivery time comes to an end, and the parcel is still on the way, the buyer can extend the order processing time. To wait yet. The extension of the buyer's protection allows you to open a dispute if the parcel does not come on this time, therefore, if you intend to wait also want to get a parcel, you can request the extension of the seller's protection. The extension period can be selected at its discretion. It is advisable to choose this option if the parcel is delayed at the border, and the term is already almost expired, and it will not have time to come on time. So, you can provide a parcel and if the goods are poor quality or damaged, discover the dispute for compensation.
• open dispute. If package has not come On delivery time, there is no information about the track, and the buyer no longer intends to wait, you can use the form of refunding through the dispute. To do this, go to the order history and specify the "Open Spore" button. Fill in all the requested information and make a screen from the tracking data as a proof, select the return amount and confirm the sending of the form. The seller is obliged to accept the customer's terms or suggest its decision. The main solution to all sellers on Aliexpress is the extension of protection. The buyer may not agree to the proposed conditions and ignore the offer. After 5 days from the date of opening the dispute, the buyer and the seller should come to an agreement. If this does not happen, the site administration will consider the case and will decide. In most cases, when choosing the reason for the dispute, the order protection is already expired, but the parcel is still on the way, "complete compensation is assigned. Next in the details of the return, you can track the return stage. Usually, the refund is carried out during the week.

The simplest and reliable decision, what to do if the parcel with Aliexpress Does not come, open the dispute. If the buyer does not want to extend the protection time, it is his right, as well as to get a refund for an incredited parcel. Before opening the dispute, go to the local post office and check did not come Do your parcel. Some ways of delivery with Aliexpress Do not track down to the final destination, therefore, perhaps your parcel has already come, you just didn't get a notification from the post office. If there are no parcels and a lot of time passed, open the dispute, most likely, your parcel is lost and without tracking, alas, it is impossible to find it. Also, the reason for the lack of information about the track may be the fact that the seller gave you an invalid tracking number. Sellers sometimes make fraud, giving out old tracks for new, so as not to pay tax. If you doubt that the seller gave you the right track, the time of waiting for the parcel has expired, and there is no information about finding the order, feel free to open the dispute to refund.

What if you came to someone else's parcel with Aliexpress?

A similar situation, when someone else's parcel comes, it rarely happens, and the fault name or address performed by the seller may become facial, or the mail employees error, which could not correctly read the recipient name and phone number to contact the addressee. What if you came to someone else's parcel with Aliexpress, ambiguous situation. On the one hand, you got someone else's parcel for free, for which they did not pay. On the other hand, it is someone else's order and it is necessary to go honestly, and return it to a person who paid him. This error will still be fixed in the order protocol, where it will noted that the parcel is presented to the recipient, and therefore the true buyer will not be able to return money for it on the dispute. What will come, your right, but we recommend still trying to return it to whom she was intended.

To do this, see the information about the recipient on the parcel. There should be the name, address and mobile phone. As the parcel arrived at the post office, declared in the order, then a person from your city, or at least by code, you can determine which one. Try to contact him and transfer to the phone number. The recipient's phone number is always written, as some sections have a connected SMS warning service when the parcel comes. If the phone is lubricated, then try to contact the post office and find a person at. If I could not identify the recipient, send the parcel back. But in this case, the shipper shipment is paid. Even if this is some kind of bauble, anyway, the recipient is waiting for it, so you do right away, if contact the addressee and return it to his order with Aliexpress. If there is no possibility to find the recipient, you have the right to leave the package to yourself.

What if my parcel with Aliexpress came to another city?

In case, for any reason, your package came to another city, you can enter in several ways. Similar situation for Aliexpress Frequency, but if you indicated the name, the country, the address when placing the order, it is quite possible that the Chinese have misunderstood you and sent the parcel is incomprehensible where. In this case, you can do in several ways:

• contact you can contact the post office where it came to redirect it to the right address. To do this, you will need to provide personal data (passport), the order history and other necessary documents. Specify the employee how to make it possible to arrange forwarding, so that the parcel came to your city, after which it will be sent to the right address.
• open the dispute. If the order is specified in the information about the order, and this situation happened because of the seller's fault, then you can open the dispute and require compensation. In this case, simply provide a screen, where you can see that you have ordered the goods in your city and history from the site of the national operator, where for some reason it was in the tracking track of your parcel. The seller must compensate the parcel cost.
• go behind her. If the parcel was not far in the next city, and there is something valuable in it, that is, to go after it. Take your passport and go to the department where your parcel came. Mail employee is obliged to give you a parcel on a passport, even if you have not received a notice. If the mail officer refuses to issue a parcel, solve this issue with the branch of the department. By law, you have the full right to get your package only by providing a passport.

What if my parcel with Aliexpress came to another city, and issued to another sender - this situation is already more difficult. In this case, an employee of the mail must contact the recipient and demand it to return the parcel to the customer. If he refuses, then do not be discouraged, open the dispute, and the seller will return the money. This mail and seller error, no way yours. A stranger, no need to give the parcel if she is issued to him in hand, so take a picture of all the evidence and boldly use them for the dispute. Be sure the seller will return the money for the goods.

What if the package with Aliexpress came empty?

If the parcel S. Aliexpress It came empty there are several options, what to do and, how to do. If the parcel has traces of autopsy, then the contents of the parcel were kidnapped. Install, where, unfortunately, it will be difficult. If the parcel is sealed, and the contents, apparently, did not put the seller, then you can return the money on the dispute. What if the package with Aliexpress It came empty:

• remove the process of obtaining, unpacking the parcel on video directly in the post office. Weigh the package before opening. Match the parcel weight with the declared. These materials must be used, as evidence through a dispute. Check the contents of parcels from China without leaving the compartment. When checking the mail employee must be present.
• fill out the status of the parcel. Acts about the absence of investments are filled in 2 copies: one you leave on the mail, another one. Acts should be photographed, and use as proof during dispute. Fill them with the head of the department and log all on video to protect yourself from possible trouble with the denial of mail by mail of this situation.

Reasons why the parcel came empty with Aliexpress There may be several:

Regardless of whether the parcel was stolen, seized during customs control or the seller simply did not put it, according to the rules of Aliexpress, it is obliged to reimburse the entire amount completely, so open the dispute immediately and decide this problem through the dispute.

Video: What to do if I did not send a parcel with Aliexpress

Parcels S. Aliexpress often lost and come with delays, but who would not be guilty of this situation, the seller must compensate for the loss. If you have questions about what to do if the parcel was lost, it came to a blank or other recipient, we recommend watching a video what to do if i came parcel with Aliexpress: