Site Aliexpress Provides customers a guarantee of safe transactions. This means that when the parcel is lost on the road, the discrepancy of its description or exceeding the delivery time, the seller is obliged to return the money in the full amount of the order value. At the same time, the transport company engaged in the delivery of the parcel is obliged to pay the seller insurance covers its costs. Thus, lack of parcels with Aliexpress, regardless of the cause of its loss, compensate for the full amount of the cost, so buyers, making an order on the Chinese site, in fact, do not risk anything. But still, it is unpleasant when the parcel is waiting with impatience, and in the end, it does not come. There are several ways to enroll in this situation. The loss of parcels for the buyer is not a reason to be upset, but still, even in the absence of tracking information or exceeding the delivery time, you can find the package or return your money. About what to do, if the parcel was lost with AliexpressWe will talk further.

Find departure or return money

When losing the parcel with Aliexpress There are 2 options, how to do in this situation: find departure or returning money. Both of these options have their advantages and disadvantages. If there is no tracking information, and the departure itself delivers more than 60 days, it is advisable to open the dispute to the refund. If there is no information about the track on the site Aliexpress, I'm almost impossible to find the parcel. When crossing the border and customs control, all parcel numbers are fixed in the system, so if there is no information, it is impossible to determine the current location of the order - it is impossible. In this case, it is easier to use the form of the dispute and return your money. Most sellers, if the buyer's protection expires, they themselves prolong it, since the lack of receipt of the order may be a consequence of logistics problems, which means it will take some more time to deliver. Those buyers who do not intend to wait more can immediately open the dispute to return. Make it very simple. In the "My Orders" section you need to find the goods by which the dispute will be opened and specify the "open dispute". Please note the opening of the dispute is possible when the time is closed expires, that is, when the delivery time will expire. Next, confirm the opening of the dispute and go to the fill in the necessary information. Specify "Return only" to get the entire cost of the goods.

Then, fill in the information that is listed in the profile. Select the expected solution and the possible reason for the lack of parcels on time. Enter the full cost of goods to return and describe in detail the problem. If you want, you can make a screen of information from the tracking section and provide it as proof on the dispute. After its confirmation, the seller is obliged to agree to refund or offer other conditions. If neither the buyer nor the seller can come to a single decision, the dispute will be closed by the support service Aliexpress And, within a few days, money for the goods will be returned to the buyer.

If the order is necessary, and you do not want to return money for the goods, you can try to find it on the te-number. The tracking number is a code that is assigned to the parcel so that it can be traced, wherever she is. When the parcel passes the next point of receiving international shipments, it is registered in the system. Parcels sent by China Post Registered Air Mail may not be tracked until arrival in the destination country. This is due to the fact that minor packages from China sent in this way are not monitored at all in international services. Delivery information on Aliexpress It is not relevant and updated with the delay. If there is no information about the track in the detail of the order or it has not been updated for a long time, it is necessary to use the special tracking services of international shipments. In order information, find the tracking number and copy it to the clipboard.

Find any service to track international shipments. Insert the track number to the search string and click on the search. Please note that national postal operators, such as Ukrposhta or Russian Post, allow you to track international shipments solely on the territory of the country of destination. If the parcel did not cross the border, it is impossible to track it on the operator's website. Take advantage of services. Services, Track24, Pochtatracking, etc. These services provide information about the location of international parcels worldwide, so you will get more accurate information about where your order is now with Aliexpress.

Save all data

Order information is saved on the site. Aliexpress automatically, but in order for the passing loss, you could quickly return your money, it is worth keeping the entire order history to use E as proof when disputing. That is, open the "My Orders" section and go to the description of the history of the purchase of goods. Check tracking information and make a screen. If there are messages from the seller with a request not to open the dispute - save them too. Copy the track number and track departure by any tracking service, it is better even several to use the lack of tracking information as proof when disputing. Any information that is for this order can be used as proof. To win a dispute. In the event that the seller disagrees with the decision on the return of funds saved by you, they will play on the arm and you will have more chances to win a dispute. Despite the fact that all information so will be saved in the order history, the provision of evidence will accelerate the progress of the dispute, and you are guaranteed to get your money back.

Check delivery time

Delivery time of orders with Aliexpress It is a maximum of 60 days. Depending on the selected delivery method, the actual time of receipt of the goods with Aliexpress may differ. Each seller provides a guarantee of timely delivery and, in case the delivery time is exceeded for any reason, the buyer has the right to demand its money back. The seller's warranty is included in a secure deal, so if the parcel was not received during a specific period specified by the provider for your order, the buyer has the right to extend the protection time or open a dispute.

You can only open the dispute when the delivery time comes to an end. The order history contains accurate information and extreme rock delivery, so if the order did not come to this date, you can safely open the dispute. The "reminder" column in the order history contains information "if your order is not taken to a certain date, you can submit to return by opening the dispute." The buyer in the right to independently extend the protection juice, but usually, as soon as the buyer opens a dispute, this period extends the seller himself. If you do not open a dispute to the specified date, your money will be shipped to the seller, and the order will be closed.

Write the seller

If there is no tracking information in the order history, you can write to the seller to clarify the current location of the order. The seller must contact the logistics company to clarify the status of your order. To contact the seller, go to the order history and click on the "Message to the Seller" button. Ask him to provide information on where your package is now. If the seller cannot tell you for sure, wait until the end time will expire, and open the dispute. Unfortunately, there is nothing depends on the seller and problems with logistics - the fault of the transport company, so sellers, like buyers, are guided only by those data on the delivery that are in public domain.

Open dispute

The easiest way to achieve a return of funds is to open a dispute. If the parcel was lost with Aliexpress, Wait until the delivery time will expire and immediately open the dispute. The seller can offer you to wait a little more, but usually, it is meaningless. Open the dispute to refund under the following circumstances:

The buyer has the right to discover the dispute to the return of funds even if 60 days have not passed. Focus on the delivery time specified in the order history. It is worth noting that if the delivery time expires, and you will not open a return dispute when the order is completely closed, it will be impossible to compensate for the seller. Follow the departure with Aliexpress And regularly monitor delivery information.

Go to mail

As noted earlier, some postal operators, such as, for example, China Post Registered Air Mail, do not track your departures constantly. If there is no information about the track, although the time for receiving the parcel is coming to an end, go to the mail and check if there is no parcel in your name. Sometimes postal operators do not notify about the arrival of the order. The reason may be damage to the recipient information: a name or address. The information printed on paper is glued to the package, if it falls under the rain or happens by chance, it can cause difficulties from an email employee to identify the recipient, and due to the fact that when placing an order on Aliexpress The zip code is specified, your parcel will still arrive at the post office you need. Notifications about the arrival of parcels are distributed within 1-2 business days. Therefore, so as not to waste time, go to the mail and specify whether in your name or address of departure from China.

Report post.

If you think that the parcel arrived on the post office, but they did not give it, although you have information about the departure, where it is precisely fixed that the parcel arrived at the department address, perhaps your order was stolen by mail. In this case, contact the branch of the department and provide him with the tracking information from the site. Aliexpress, as well as evidence that the parcel came to the destination. He is obliged to provide the form of a complaint by filling out which you can use it as proof in the dispute. If it is established that the parcel disappeared by mail, you will be fully refunded for its cost.

Contact Bank.

The reason for the lack of parcels Aliexpress There may be a banal problem with payment. When you make an order, you need to track all the stages of its design until the parcel is sent. Sometimes, the payment does not pass, but the goods, respectively, is not sent. To clarify the cause of payment problems, contact the bank. Perhaps you have any problems with serving a card or simply not enough funds in the account. Also, contact the bank if you never received your money after the dispute, perhaps the refund was frozen or is waiting for confirmation.

Remember: Tips in this situation

Many buyers do not track departure with Aliexpress And they are unquestioning, while the parcel does not come. So you can wait for months, and if the parcel is already lost, it is not always possible to find it. If the parcel was lost with AliexpressThe users should remember several tips, how to enter this situation:

• control the expiration date;
• keep track of departure and regularly track tracking;
• if the order did not come - open the dispute and disagree on alternative proposals of the seller;
• make screenshots and save the package information;
• open the dispute until the expiration of the buyer's protection.

Do not leave this situation without attention. If the parcel did not come, open the dispute and do not take any alternative offers from the seller. According to the rules of the site, all parcels that have not come to the addressee are compensated in full.

Video: What to do if I lost parcel with Aliexpress

Parcel loss is an unpleasant situation that may happen with each. Now, site Aliexpress Provides enhanced customer support and guarantees the reliability of making transactions than reduced parcel losses, but still no one is insured. If it happened that your parcel with Aliexpress Lost, do not be upset. Try tracking her track on different services, and if the search was not crowned with success - open the dispute, and the seller will return to you. If you have questions about what to do, if the parcel was lost with AliexpressWe recommend watching a video on the topic: