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What if your account on Aliexpress has been blocked: follow-up actions

Lock account User Aliexpress - The atypical situation and happens infrequently. To account It was blocked by a good reason. Even if the user does not use his accountAll the same it is not blocked. Another thing, if the user is seen in violating the site policy or fraudulent actions, then account It can be blocked indefinitely and not even subject to recovery. Many users are directly panic and rushed to create new pages, but all accumulated points, coupons and rating will be lost in this case. Do not immediately take radical measures, and to start, disperse, what caused the lock account. If such an action was a consequence of the seller's complaint or politician violation AliexpressThe site administration will analyze the situation and decide to restore the user or not. But the reasons for the lock may be many, as well as the consequences of such actions. About what to do if your account Aliexpress was blocked and, for what reasons it can happen, we will also tell me further.

Why is an account on Aliexpress blocked?

Blocking account on Aliexpress There must be a precedence of any event that can be considered by the site service, as a violation of the conditions of cooperation. Buyers by Aliexpress Block less frequently than sellers, because they have less responsibilities to the site. But also for buyers, and for sellers there are rules that must be observed. Many buyers do not even know that sellers are also protected from a secure transaction policy, like buyers, so any aggressive, fraudulent or dishonest action by the buyer can be considered as the reason for blocking the account.

The most banal reason for which it can be blocked account - Not compliance with all instructions for activating an account. During registration, mail and personal data are used. For activation account You must follow the link from the letter that comes to the mail, and thus confirm the registration. It is allowed to use account Without confirmation, but limited time. That is, you can make orders, open disputes, communicate with the seller, but when the activation time will expire - account It will be blocked automatically. This blocking case is the most common because users simply forget to open mail and click on the link in the letter, or the letter is immediately transferred to spam.

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But there are other reasons why account May be blocked. The most common cases, why account on Aliexpress Blocked:

  • The user too often opens the disputes and at the time of blocking has a minimum of 5 unfinished disputes. Such a situation may be regarded as fraudulent effect, allegedly you want to deceive sellers. You can avoid blocking if no more than 3 disputes are at the same time.
  • Payment details are registered in the name of another person. To pay orders with AliexpressIt is better to use the map (account) registered in the name of the owner. If the user often changes payment methods, then the system of safe payments may regard it as fraudulent effect and temporarily freeze account.
  • Buyer asked the seller not to specify the real value or the contents of the parcel. Explosive substances and cold weapons on the site are sold on special conditions, which entails additional costs of customs clearance. If the user asks the seller to fool the law, then his account It can be frozen before finding out further actions.
  • The use of abnormative vocabulary, insults and threats to the seller or site employees may cause blocking account. In this case, the user may forever lose access to the personal page.
  • For cooperation with the seller, the wreck of reviews and rating, the user can be blocked. The most popular way to earn money on the Internet is to write untruth reviews, it may cause access to access to account Without the possibility of recovery.
  • A large number of unpaid orders added to the wait list may be regarded as fraudulent action. Try to avoid unpaid orders, remove them from the list, and pay for goods at once so that there are no suspicions of the administration.

Also, the user can lose his account For blackmailing seller negative feedback, for the use of other payment methods for the main system of Alipei, regular cancellation of orders, etc. Many reasons for blocking - safety measure, so after checking information, account will be unlocked automatically support service. If the user is seen in fraud, then account will be blocked without the right to restore.

What if the account on Aliexpress is blocked?

If you appear when you authorize the message Your Account IS Temporarily Unavailable Due To Security ReaSons (Your account temporarily unavailable due to security reasons), after checking its condition within 2-3 business days, it will be unlocked automatically. Perhaps you received a complaint from the seller or, some actions with payment seemed suspicious administration. As soon as the situation is analyzed, the user will inform about further actions.

Another situation, if the user does not have the slightest idea of \u200b\u200bblocking and within a few days account It was not unlocked. In this case, you must write to the technical support service. Select Count Register & Accounts, write a question in the chat box and contact the site manager. He will analyze the situation and will explain what reason is your account Blocked, and also will help in its restoration.

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How to solve the problem with the interlocking account?

If when authorized, you encountered a blocking problem accountMake sure that the correct data is entered. If you enter a password incorrectly several times, the system may regard it as an attempt hacking and block a personal page to find out the situation. This is the usual mechanical data protection measure that is used by the system to prevent hacking. In this case, wait a few hours and try to enter again, during this time your account Must be unlocked.

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Another way to solve the problem with the account blocking is to contact the support service. If you cannot enter your personal account and do not know for what reason, write to the customer support center so that they find out why it happened so much. After the situation is analyzed, within a few days from the reception to the technical support service, the email address used during registration will be sent an email with further instructions, what to do to restore account. If account It is not subject to recovery, then you will also be informed by mail.

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If yours account never unlocked, and the support service did not help solve the problem, then you will have to create a new account. Sometimes, system failure or encryption of your browser data is regarded by the security service Aliexpresslike an attempt hacking or phishing. If account It could not be unlocked for a week, unfortunately, it is no longer restored.

Account blocked fair

Fair blocking can be regarded as a consequence of any actions from the user who do not comply with policies. Aliexpress. If the user threatens, blackmail, insults the seller - they give ban for it. For the use of a personal page to enhance the rating of the Seller - give ban. For writing false reviews, specifying the seller's personal information or excess of acceptable limits on the reviews - Give Ban. You can get the blocking of the page if you lead a lot of disputes simultaneously with different sellers, do not pay added orders for a long time, and use other people's payment details. For this, your account will be blocked fairly. It will be difficult to restore it, practically impossible. It is better to create a new one, and avoid conflict situations with sellers.

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Account blocked by mistake

Error blocking account It is possible if the user made any actions regarded as fraudulent, but by chance. For this, of course, you need to be very inattentive and, for example, enter 7 times incorrectly password. The personal data protection system will address it as an attempt hacking and, account will be blocked. Usually, accounts on Aliexpress By mistake, do not block, but if this happened, then in the near future such pages will unlock automatically. If account Blocked by mistake, you may not even worry, most likely there was some kind of data failure. Please note that there is a ban on the entrance to Aliexpress With some regions, which is regulated by the Internet Service Provider. In this case, use VPN services for logging or mobile version of the site.

Temporary blocking

Temporary blocking is freezing account For a short time, which is provided for verifying user data. If you have a message "You Account IS Temporarily Unavailable Due to Security ReaSins" ("Your Account is temporarily unavailable for security reasons"), and the link below indicates: "Appeal for Account Reactivation" ("Appeal by Reactivation"), This means that your account It is in a temporary blocking state for some reason and to restore it must be necessary to go through the re-activation procedure, after which the blocking will immediately be removed. If the bottom link is missing - contact the support service.

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Permanent blocking

Permanent Lock - Deactivation account for an unidentified period. Permanent blocking gives only those users who violated the rules Aliexpress or suspected of fraud. In this case, a notification may appear in the authorization window: "You Account Has Been Disabled. You are Not Allowed to Submit New Complaints "(" Your account was blocked. Submit new complaints are not allowed. " In this case, unfortunately, account Recovery is not subject to restoration. It is much easier to create a new account, since no functions are provided to restore the former. Permanent blocking is given forever, so you may not even try to restore your page.

How to activate an account on Aliexpress?

When registering, a new user must enter an active email address and fill out all the lines with personal data. To activate the account on AliexpressYou need to specify the name, email address, phone number, address (country, area, city, street) and payment details. Then, the specified email address must come from the support service with the activation reference. Click on it, and link will redirect to the start page Aliexpress, and your account will be activated.

Possible causes of activation problems What to do?
The letter with the activation reference did not come Check spam or send a letter again
Why can't you activate an account? You specified an email address with an error, check the correctness of the entered data and try again.
Is it possible to confirm the account in another way? No, only through the active email address

After activation accountyou can enjoy all the advantages Aliexpress, make orders and leave feedback, as well as buy products from China at affordable prices.

Video: Account on Aliexpress blocked

Aliexpress ensures security of user data and guarantees the protection of personal information, so when the risk of hacking arises account or violation by the user of the site rules, the account may be blocked. It can be unlocked if it is temporarily frozen or is on verification. Constantly blocked accounts Recovery is not subject to. If you have any questions about the account blocking. We recommend watching a video account on Aliexpress Blocked:

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