Closing order by Aliexpress - Last order stage. Orders are closed if you have received a confirmation of the receipt of the goods, and the time has expired to open the dispute. Completed orders are transferred to the archive and persist in the shopping history. You can close only those orders that have been received or completed automatically when the dispute is closed. All operations are fixed in the system. If order closed Without delivery or closed until the moment was obtained by obscure reasons, such an action is suspicious. Close the order can only the user, on the basis of obtaining or dispute about the return of funds in the absence of goods. No other to close the order cannot, including the seller. About how to do if order closed on Aliexpress, we will tell further.

Why is the deal on Aliexpress closed without delivery?

Site Aliexpress Provides its customers a guarantee of fair transactions, therefore protects against various fraudulent actions by sellers and always helps to solve issues related to non-standard orders situations. Closing the order is not immediately after it is received. The process of obtaining orders passes several stages: payment - processing and departure - delivery - receipt. After issuing an order for hands, the buyer must confirm receipt in the system. To do this, there is a special button to "confirm receipt", which is responsible for completing the order. But even confirmed orders are not completed. After the goods are received, the buyer has a certain time on the dispute. After this time, orders are automatically closed and archived.

If the transaction is on Aliexpress Closed without delivery, then a violation of the seller is revealed. Perhaps the store is temporarily frozen or there are complaints about the work of the store. In this case, all orders during the processing stage are completed to prevent new complaints. Closing a dispute without delivery means that money for goods will be returned. In this case, there are 2 options: contact the site administration to clarify the status of the order, or open the dispute and in the order of the dispute to resolve the issue of returning funds. Transaction on Aliexpress It can be closed without delivery when canceling an order, that is, if the buyer has closed the order itself. In this case, the order is transferred to the archive with the status "Canceled". You can cancel the order before payment or after. If you paid the goods, then after the cancellation of the order, it will be closed, and the money is returned to where they were written off.

The transaction can be closed without delivery if the goods are no longer available. On Aliexpress All goods in limited quantities, therefore, if all units are sold out, and you have already paid goods, it will be closed without delivery, and money is returned. If order closedthe site administration, the user will receive a notice to the mail about the causes of this solution. In this case, even the paid order is delivered. If the reason for closing the order is not installed or problems with the closing of the order, contact the site support service.

What if an aliexpress order is closed?

If the order was closed, first of all, you need to establish the cause. It is worth noting that only users via personal account or website administration can close or complete the order. If you went to "My Orders" and saw that the status of departure " Order closed"The reason could serve as one of the possible problems:

It is worth noting that Aliexpress Provides maximum security to clients performing orders on the platform, therefore the cancellation of orders without establishing a specific reason is excluded. Also, orders are closed automatically if the buyer's protection has expired, and the user has not accomplished any actions, that is, did not confirm receipt and did not open a dispute. In this case, as soon as the time expires until the order is completed, it will be closed automatically.

If order closed By chance, it is impossible to restore it. The user has a limited time to open the dispute over the closed order. After the expiration of this period, the order is transferred to the archive. In this case, you need to expect the goods and hope that it will come. That is why, you never need to confirm the order before it is received, especially if this is asking for the seller, and follow the status change as the order processing. If the order was not confirmed, then the confirmation time will expire and status will change to "completed".

Neither track or open the dispute over long-closed orders will not work. In case the order status has changed to completed by an obscure reason, there is one way out - open the dispute. As soon as noted that the order status is "Completed", specify the "Open Spore" button. Next, specify a full refund and fill out the form. In the field to explain the reasons, let the seller about the problem arising. Open the dispute to the completed order, which actually did not come, you can still. In case you confirm receipt and the product came, the order will be closed automatically. When the dispute is completed, it will also be closed. Then, it will be possible to see the return stages of funds in the order history. The money on the dispute is returned for 3-7 days.

If order closed Due to the detection of fraudulent actions by the seller, it is necessary to contact the administration. Write to support service to clarify the reasons for this solution. Frozen orders are checked during the week. If the seller turned out to be a fraud, then the buyer will be returned to the money. Completed orders for the goods received can also be challenged. In this case, it is necessary to apply for a dispute during the week, after confirming the receipt of the order. All information about the status of the order, return stages and completed orders, can be found in the Personal Account in the "My Orders" section.

Video: If you have closed the order on Aliexpress, what to do? Aliexpress closes orders

Same player Aliexpress Does not closes orders and always refers to problems that arise from users. If your order has the status "Completed", make sure that you have not closed it yourself and have not confirmed receipt. Orders in disputes are automatically closed after the decision on the dispute. In other cases, the closure of the dispute is administration - a precautionary measure to protect the buyer. If you have questions about completed orders or the problem that the order was completed without your knowledge, we recommend watching the video what to do if you closed the order for Aliexpress, what to do? Aliexpress Closes orders: