Making purchases through online stores - now a very common phenomenon, because it does not oblige into the street, stand in the queues, and, most importantly, this can be done anywhere in the planet at a convenient time. Lucky who is lucky in life or perfectly knows the proportion of her body, because such people always successfully choose clothes and shoes "approximately". But what to do those who suddenly accidentally mistaken? Agree, it is unpleasant to realize that the thing you waited for so long, turned out to be too small or too big. Someone can accept and give the goods to a relative or friend, but there is another way out of the situation. In this article we will talk about how to act if shoesordered by Aliexpress, I did not fit in size, in what cases you can return it, and how in the future it is not wrong with the size.

Causes of the possible return of shoes

If we consider the reasons for returning more largely, then there exists a couple of reasons that will give you one hundred percent right to refund your money or replace the goods:

1. Goods of terrible quality. Today it is rare for AliexpressSince the online store progresses in the ranking. In order to prove that shoes Faulty either has a number of shortcomings, you need to present a visual proof: photos or video.
2. The goods do not correspond to the order. For example, you ordered neon sneakers, and got a salad. It would seem that the problem is not great if the product itself is of good quality. But this also gives you the right to apply for a dispute to return funds or replacement.

And if the shoes fit ordered and in color, and in form, good quality, but just did not fit in size? It's notice here! Prove its rightness if there is only this cause is extremely difficult. Salesman It is not to blame that you incorrectly appreciated the size of your leg, because the size of the order you indicated on my own.

Perhaps you are interested in the question of why shoes did not fit if I specified everything correctly? Understand the fact is that the Chinese shoes (and clothing including) is very specific in terms of dimension. The Chinese, as you know, the people of small growth with small feet, so things are made according to the samples of small people. This introduces into bewilderment of Europeans and Slavs, because we are much larger and higher. Such things in the people are called "Mallomers". Chinese "M-ka" for us will come for "S-ku", and the Chinese 38th leg size for us will be a full-fledged 36th.

Of course, it is not naked statistics, but a regular number of people faces such a problem. But do not despair. It does not mean it impossible, so let's consider how to turn this situation in your favor.

Sequence of action when returning money

The first thing you need to do is tune in to the constructive negotiations, and be prepared for what they have to bring enough arguments. Mandatory contact directly with the seller shoesWith which you had a deal, and specify that you intend to send the goods back to return funds.

Be patient, salesman May be responsible for several hours and several days. After answer, make a request for dispute.

In it, you confirm that the goods are safely delivered, but the size, alas, does not correspond to reality. Comment B. dispatch It is recommended to leave in English, it will simplify your communication with the seller. If you have English in your low, or do not own at all, use the Google translator. Excry clearly, clearly, politely. Let us understand your message that you are an honest buyer and want to solve the problem to be honest.

An example of improper handling:

"Hey, I Got These Shoes From You, But It Doesn't Fit Me AT All! You have to go My Money Back! "(" Hey, I bought these shoes with you, but they are not suitable for me! You have to return my money to me! ")

An example of the correct message:

"Hello. I've Received These Shoes But There Is One Trouble. THE SIZE IS WRONG. I Would Love to Solve This Problem by Any Acceptable Method. "(Hello. I got shoes, but there is one problem. Not suitable. I would like to solve this problem in any possible way."

As you see from these messages, in content they are almost the same, but the impression is created different.

After departure dispute expect to answer it salesman. If he reaches a problem with understanding and agrees to return - your question is solved, it remains only to go to the post office and return the parcel to your homeland. But it can happen that such that salesman refuses to promote your problem. In this case, you will have to contact administration Aliexpress. If Aliexpress I did not approve your claim (rejected the dispute), get the money back is unlikely to succeed. If the claim has been approved, you have a week to send the goods back. You can send the goods through any post office. Do not forget about the mail identifier that you will need to specify on the site when returning shoes seller. The waiting time is approximately a month.

The seller received a parcel with shoes from the buyer

After salesman Gets his goods back, the further course of events can develop differently:

1. If shoes It was delivered on time, without any damage, safe and preservation, the money you spent on the goods immediately arrive at your expense.
2. If the seller has discovered any inconsistencies or defects in the product, he has the right to contact the administration Aliexpress And provide this problem to its court.
3. If the seller did not receive a parcel for any reason dispute May be exacerbated. In this case and salesman, and the buyer is obliged to provide enough reporting about the product to administration The online store was able to decide who is right, and who is to blame.

If you successfully solve the problem, you will see such a message on the monitor:

When it is worth making a return shoe to the seller

Agree to draw up disputes It makes sense only when you paid for shoes Large amount, because for solving problems with small orders, no one wants to take. And besides cheap shoes It is not profitable to send back, the delivery service will cost you twice as expensive than the goods itself. Do not forget that the success of the outcome of the situation depends on the seller's temperament, because if a person understands and compromise - help administration You will not need, you can solve the problem by simple negotiations.

Do you need to take a video recording of the returned product and its packaging

This is a personal business of the buyer. With confidence, one can say one thing - video filming is not required, but it may be useful. The fact is that the goods may not arrive in time, or do not arrive at all because of the failure in the work of the mail. But this is not your fault, right? And in order to prove its non-involvement in the absence of goods, and useful for video. It will not take a long time, remove the process of packaging and delivery to the post office on the camera. In case of misunderstanding, the availability of video confirmation will remove the shipment of false accusations and increase the chances of return of funds.

In what cases can you not return the parcel and get the money back?

If shoes It is not just not suitable in size, but not at all matches proper quality, you have the right to demand money back, without returning goods. If the product was not delivered to you, and the reason is unknown, feel free to submit a request to return of funds. You can't return the thing anyway, for you do not physically do it.

Even despite the fact that to agree with the seller about the return of the goods is always real (there are often unforeseen situations that require detailed consideration), try to pick up shoes Maximum exactly. After all, with clothes things are easier: it can be used, tighten, lose weight / recover. WITH shoes Such manipulations will not pass.

In order to be ready for different situations in the dispute course with the seller, we recommend that you see this video about return shoes with Aliexpress: