Exchange warranty is one of the basic guarantees of Al EExpress, which provides customers as part of the buyer's defense program on AliExpress. To ensure the high quality of the service and security of transactions, the Aliexpress website has developed rules and provisions within which the seller has obligations to the buyer. Despite the fact that every seller on Aliexpress is an individual entrepreneur, and has its own business, cooperation with Aliexpress requires full compliance with the rules and responsibilities of the platform. The buyer's protection includes not only the warranty of exchange, but also a complete return of funds, if the quality of the claimed product does not correspond to the received order. This is due to the fact that the site is interested in high ranking and reliability in the eyes of buyers. Exchange warranty is a very important position. Since there are many products from the category of electronics, computers and telephones on the site, then warranty you can exchange goods with marriage or demand from the seller. Reimbursement. Warranty exchange Useful thing that will allow without fear to buy on the site. Read more about the policy, basic provisions and rules, we will also tell me further.

A few words about the service

Warranty exchange - This is an aliexpress basic service that applies to all products categories "Tablets and Mobile Phones" from Aliexpress.com. This service appeared for a long time, but many buyers did not hear about it, because the exchange is not the most convenient way to solve the problem of obtaining poor quality or defective goods. Exchange warranty is part of the provision on the return of the goods or money. According to the rules of Aliexpress, the buyer has the right to reimburse the value of the goods or its exchange, subject to the receipt of the goods that does not correspond to the declared seller and in the presence of a special policy on the service. This means that if the seller sent a bad quality product, then the buyer can, or require full or partial reimbursement, or exchange goods. At the same time, there are many nuances of this service. To activate the service, the buyer must buy polis. The service is paid, but the service is then provided for free. At the same time, it is necessary not to click the "Confirm receipt" button. If the buyer confirms the receipt, the order closes automatically, and it is possible to compensate or exchange, you can only expire for 15 days from the date of completion of the order, after which it closes forever.

The buyer's defense applies to all goods purchased on the site. Even when buying cheap Chinese little things, the order is still under the "Buyer Protection". There are 2 categories of warranties AlExpress: basic and optional. Basels include guarantees of timely delivery and compliance with the description. For this guarantee, the buyer who has not received an order on time or did not receive an order at all, can open a dispute for compensation. If the quality of the goods is bad, there is a marriage or damage obtained during transportation, the buyer can agree with the exchange seller. Warranty exchange is valid 1 year. It applies to mobile phones, electronics and household appliances. At the same time, the buyer is issued a warranty for service, which is also valid for the year.

The seller has no right to cancel the warranty or refuse to provide the service. Warranty exchange or return funds is a mandatory part of the "Protection of the Buyer". If the seller refuses to fulfill the fulfillment of obligations, it can be complained to the Aliexpress administration and it will help to solve the issue of exchanging already in the order for the seller.

Why do I need insurance from buying poor-quality goods?

Insurance from the purchase of poor-quality goods is, first of all, the buyer's protection from the acquisition of a defective, broken, damaged goods. As the Aliexpress online store, then all orders are performed via the Internet. To see the product, evaluate its quality or serviceability is impossible. To avoid problems with the sale of bad goods, Aliexpress has developed a system of insurance against the purchase of poor-quality goods, in which the buyer may require a full refund or exchange when producing a product that does not meet expectations and descriptions on the site.

Insurance is needed when buying electronics and mobile phones. First, in order to make a broken screen phone, the buyer could make it a seller and demand the return of money or the goods. Secondly, if the goods come without visible damage, but there will be any problems with the operation and maintenance of the device, the buyer could, or exchange a poor-quality device, or repair in the service center, or receive his money and send a defective device back to the seller. Polis Aliexpress, you can say a precautionary measure. The buyer cannot visually inspect the goods, hold in hand, check in good condition, because it buys it in the online store. But to avoid unpleasant situations, it is necessary to arrange insurance in the policy. Read more with basic guarantees of the seller, as well as read the conditions for the provision of services, in the section "Seller's Guarantees" in the Characteristics Block on the product page.

How to connect a warranty service?

Exchange warranty is usually available on mobile phones and other devices that may have damage or marriage. In this case, service Guarantee It is issued for a period of 1 year automatically when placing an order to aliexpress. The warranty service service is provided for a fee, but to use it, you need to activate the policy. You can find out the cost of the policy in the "Service" column in the order parameters. The column will indicate the "Repair Warranty 1 year" and the price in dollars. To connect a warranty service, you need to click on the line so that a check mark appears in the lower right corner, and the graph itself - lit up with orange. If you do not click on the warranty, it will not be automatically connected. Now, when placing an order, the price of the policy will be included in the total cost of the goods. Typically, the policy costs from $ 2 to $ 20, which depends on the cost of goods itself and the device model. Connect the service must necessarily, even if you do not use it. Otherwise, it will be necessary to maintain or repair the device for an additional fee in the usual service center, and it will be free of charge on the policy.

The warranty applies to all mobile phones and tablets purchased on Ali Spress, in order to guaranteeing the device throughout the Russian Federation, Ukraine and Belarus. The service warranty is designed to protect the buyer and equipment. In a guarantee, the service includes only tablets and smartphones with Aliexpress. For this guarantee, the buyer can, or exchange the item, or give it to a service center for service. Under the conditions of warranty, it acts only on the occurrence of electromechanical damage during normal use. The service works very simple:

• The user buys a policy when placing an order (just put a tick in the form, and it will be added to the order automatically);
• Through a special form in "my orders", next to the goods click on the "Send Warranty" button and submits an application for warranty service;
• Sends the device to the repair center or negotiate with the exchange seller.

Everything is extremely clear and simple. To prove that the damage to the smartphone or tablet is a marriage of the manufacturer or a consequence of delivery, upon receipt of the goods in the mail, remove the unpacking video and open the package when the mail is an employee. Be sure to make the photo immediately, as soon as you notice damage. It is better to immediately check the serviceability, the power button, charging and so on. These materials then need to be provided to the seller as evidence of his guilt in sending a poor-quality device.

To familiarize yourself with the procedure for providing services, as well as learn the basic provisions and the procedure for performing service guarantees and exchange, next to the installation button, specify "more details" to go to the warranty description section.

What kind of insurance company works with Aliexpress?

At the moment, warranty service is provided by WiseTech Holding Group Limited (NK). WiseTech is the official partner of Aliexpress and serves customers throughout the territory of the Russian Federation, Ukraine and Belarus. The company cooperates not only with the Aliexpress platform itself, but also by Chinese manufacturers of MEIZU smartphones, Huawei, Xiaomi, etc. Offices of the service center are in Moscow, Kiev and Minsk. Service is available and in other cities. More information can be found on the Weiztech service website.

Weistech carries out maintenance and repair of Chinese phones and tablets under warranty Aliexpress. How it works:

• The buyer draws an order through the Aliexpress website and selects WiseTech Polis in the Count Service;
• If it took advantage of the policy when the warranty event occurs, you need to go to the Aliexpress personal account and click on the "Use service" button;
• Then, you need to fill out the registration form, make personal data (name and phone number), download proof and send a request;
• The resulting direction must be printed and send to the service center;
• Then, you need to send a phone or tablet to the Weiztech service center in your city or the nearest settlement.

Warranty is valid 1 year on goods purchased for Ali Spress. Repair or exchange is possible subject to the occurrence of a warranty case, therefore, before registration, you need to make sure that it is. After the device is accepted for repairs, you can track the current status using the "Check repair status" button. After repair, the device is returned to the owner.

PRICT INFORMATION ON PRICE

To take advantage of the service or at least, have such an opportunity, the buyer must activate the service after 16 days from the date of receipt of the goods. Up to this point (15 days), there is an Aliexpress buyer's defense. If the defect is discovered at once, the buyer must first contact the seller, then to the site administration, and after 15 days - to the Waiztech service center.

The term of service is 1 year. If the buyer activates the policy right after receipt, the service will not be provided. Counting period warranty begins in 15 days from the date of receipt. At the same time, the buyer must click the "Confirm receipt" button, the Tio is, the policy can be activated after the order is already closed. Until then, all issues are solved personally with the seller. If the warranty failure is set, the buyer sends the goods or brings the service center with a decorated application. Repair is made no more than 20 days. All contacts WiseTech are listed on Aliexpress. It is clear that this policy has its own pitfalls. For example, if there is no Wyztech service center in your city, then the shipment is back and reversed at the expense of the buyer. Or, if the breakdown does not apply to repair cases, it can be denied the provision of services. If during delivery by courier or postal service there is damage to the integrity of the package, all responsibilities shift on the courier / service. Before issuing an application for AliexpressFamiliarize yourself with the basic conditions and provisions of the service program "" Warranty repair of 1 year "for buyers with AliExpress on the official WiseTech website.

What does the promise of the warranty exchange of products mean?

The promise of the warranty exchange of products is a legal document according to which the seller must return money or exchange the goods in the presence of a factory marriage or mechanical damage resulting from delivery. The promise is a guarantee of service and exchange. If the buyer bought it, then in case of receipt of a phone or tablet with a marriage, he can use it for the legitimate grounds. The seller or service center cannot refuse maintenance if the breakage refers to the warranty case.

Application filed: What's next?

After the application for the use of the warranty is framed, it goes to the insurance company. It must also be printed to attach to the device that will be repaired. Then, an employee of the service center must contact the conditions for sending techniques in Weistech. Sometimes an employee binds to the client via email. If there is a service center in the city, then it can be brought personally. If it is not, then you need to deliver to another city. It is better to use the courier service. Again, the shipping cost is paid by the buyer. Then, the courier delivers the device where it is necessary. An employee will examine the device in detail, will determine the exact cause of the fault, and if the breakage refers to the warranty case, then the device will repair. Repair can take from 5 to 20 days. On the Weiztech website you can track the repair status through a special button. After the defect / breakage is eliminated, the phone or tablet will be expelled in the same way back to the buyer. If the breakdown does not comply with the conditions of warranty service, the device will be returned without repair.

Warranty exchange for Aliexpress: Is it worth buying?

Warranty exchange for Aliexpress for many new buyers. Those who have long ordered the site know that Aliexpress is both running and falling. One product comes excellent quality and everything is super, and then the buyer gets something terrible. Consider the advantages and disadvantages of the service to determine whether to buy a guarantee exchange for Aliexpress:

Buy policy or not - buyer's decision. To protect yourself from buying a low-quality product and just sleep well, of course, it makes sense to buy it. Please note that the exchange warranty is a service guarantee (repair). But to decide still to the buyer.

Is it possible to achieve the exchange of goods in another way?

According to the "buyer's defense" to Ali Extress, the buyer can contact the seller directly to solve the problem to receive a defective or broken goods. To do this, you need to open "My Orders" and find the "Message to the Seller" button. In the form, describe the problem, download the photo and ask the seller to exchange the goods. If the seller does not agree, you need to find another button in the same field "Open dispute" and decide the question through the dispute. When making a dispute, you must specify the "Return only" solution, if you want to get money, or "return of goods and money", if you want to exchange the goods. Next, specify the reason for the "marriage" dispute and describe in detail the problem, and it is necessary to provide evidence. If the seller ignores the dispute, the site administration itself will decide it. The buyer will have to send the goods, pay delivery to China and provide track number to track. The seller, after receiving the defective goods, will leave the new one. Exchange is a sufficiently long process that can take up to 3 months.

Video: How does the exchange warranty work on Aliexpress

Warranty exchange - Polis Aliexpress, giving the right to buyer to demand the exchange of goods if he came with marriage or damage. He is separately a buyer, and it is possible to apply it only after 16 days from the moment of confirmation of the order. To take advantage of the warranty you need to fill in a special form, and then send the device to the partner service center. If you have any questions about how the exchange warranty works on "Aliexpress, we recommend watching a video on the topic: