Aliexpress - Online online store from China, so all shipments are carried out from Chinese warehouses and not one continent over the way to the recipient, and not one country. All parcels are sent by international postal services, that is, they are transmitted from one other service. During the account of the account on the site, the user must fill out the form with the address of the delivery, where to specify not only the country, the city, the street of residence, but also the address of the post office with the index at the place of delivery. The extradition of the parcels is carried out at the local post office, the index of which the user pointed out in the account address settings. If necessary, you can change the separation address or specify several forms to make orders at different addresses. Receive the parcel with Aliexpress Can only buyer, on whose name it is registered. Delivery time depends on the operator. The user can choose the delivery method from available when ordering. Some ways to obtain parcels imply courier delivery to the house. More about how and where receive the parcel With Aliexpress, we will tell further.
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How comes to an order with Aliexpress?
To make orders, the user needs to create an account on the site. Then configure the profile information, select the payment method and configure the receipt address. After creating an account, the user can move to orders. To do this, select the item, specify the necessary parameters, then click the "Buy Now" button. All previously specified profile parameters will be used to create an order form. The upper unit indicates the delivery address. Check the correctness of the entered data. This is important, because the slightest typograph of the recipient name or address may be an order. At this stage, you can make changes to the section by clicking "Edit" or "Add New".
The middle unit contains information about the order. Check the correctness of the specified parameters, the choice of color / size / product model and delivery method. Depending on which method will be specified, the receipt period may be from 24 to 60 days. Also, you can leave a comment to the seller in a special form and change the number of units in the form.
The last block indicates the payment method. The user can specify some details to pay for all orders with Aliexpress Or use another way from the list. To do this, enter a series of cards, validity and code on the turn, or enter the address of the electronic wallet. After entering the data, click "Confirm" and the money for the goods will be written off at once. As soon as the application is executed, and the order was created and paid, it is sent to the seller with the status of the "Check Payment". As soon as the seller approves payment, the order status will change to "EXPECTED".
The seller has a limited time to send an order. This period is indicated in the order timer. You can view information and details of the departure in the "My Orders" section. After the seller sends the parcel, the order status will change to the "order sent", and there will be a timer under it, how many days left until closed. Also, along with the order number, the seller gives the buyer the departure number for tracking or track number. This number is written in the chart "tracking number" and is a postal uniform. In the delivery process, the code will be recorded at the place of reception / issuing the parcel, and the information is displayed in the system. The user can copy the code and use it for the departure tracking. There are plenty of services online - tracking international parcels that can be used to track orders with Aliexpress. Depending on the selected delivery service, the duration of obtaining can be from 30 to 60 days. Free methods are the longest, so you have to wait a bit of your order. Tracking is also possible through the site. Next to the order is a special "Track Departure" button, where from the Delivery Service database, the information goes to the Ali server. It is worth noting that it appears on the site with a delay, so you have to wait for updates or track the track by manually.
As soon as the parcel passes customs, it will be delivered first to the city of receipt, and then on the separation you need. In Russia, all parcels with Aliexpress Come on Russian Post. In Ukraine, the parcels come on Ukrposhta or delivered by New Mail. As soon as the departure is delivered to the specified branch, the recipient will receive a notice of arrival.
How to pick up the parcel with Aliexpress?
To receive the parcel With Aliexpress, it is necessary to personally contact the office at the place of delivery. Before picking up the package with AliexpressThe recipient is notified - the form of parcel parameters. In Ukraine, mail employees bring written notices or call recipients on the number indicated on the sending. Also, in the price, some delivery methods such as EPARCEL include an SMS notice of the arrival of the parcel. If the buyer traveled the departure on the number and saw that the parcel had already come to the department, it may not be waiting for notifications from postal services, and immediately go to receive it.
To receive the parcel in the mail it is necessary to present a document certifying personality, that is, a passport. At the Russian post a parcel with Aliexpress It can be obtained for another person only subject to the compilation of a notarized power of attorney. Even if the parcel takes a close relative or spouse. In Ukraine with this simpler, so you can receive the parcel For someone, after presenting your passport and a person's passport for whose name is the order. Before picking up the parcel, read the work schedule. If the parcel is small (on the site it is like a small package), it is likely that you don't even have to go to the mail. Small-sized parcels S. Aliexpress Put in the mailbox, even if the courier delivery is not provided.
If for some reason you cannot receive the parcel at the time of arrival at the office, not a problem. Parcels S. Aliexpress Store by mail 30 days. Sometimes, this period is prolonged, but then the storage is already paid. The recipient can contact the department and get an order at any convenient time. To obtain parcels, you must need a passport. In Russian Post, you will also need to fill out the notice and enter the requested data. On Ukrpoche for the presentation of the parcel simply puts the signature. If courier delivery is provided, the parcel will be brought home. Before delivery, the courier will contact the recipient by phone to select a convenient time and delivers an order from China to the address specified in the form.
What if the package did not come with Aliexpress?
Parcels S. Aliexpress Delivered in one way, but by different postal services. During delivery, the parcel is transmitted from one warehouse, the sorting center, the separation on another different carriers, so, unfortunately, the loss of parcels with Aliexpress Not unusual. The reason for this can be the inattention of the operator or warehouse staff, large amounts of supplies, theft of the parcel is somewhere in the path or delay at customs.
Similar is provided by the site. If the carrier lost the parcel and did not deliver it to the recipient, he is obliged to pay the seller insurance. According to the rules of the site, if the buyer has not received his order from Ali, the seller is obliged to return the money. For this, the buyer must open the site, go to the "My Orders" section and find the goods to challenge. In order to open the dispute, you need to end the delivery time. A week before the expiration of the delivery time, the buyer comes notice from the administration with a reminder to open a dispute to a certain date. Also, see the deadline for delivery can be in the "Reminder" section in the order items. There will be indicated "If your order is not delivered to ... You can submit to return by opening the dispute," and there will be a "Open Spore" button. Do not confirm receipt of the order until it comes, even if it is about to arrive on the track or if the seller asks about it. Wait until the specified deadline for delivery will come to an end or extend the service life of the buyer by reference.
If the protection time has expired, the first thing to do, if the parcel came from Aliexpress - Write to the seller. Specify from him, whether he gave the right track number whether to request the location of the order from the logistics company, etc. If the seller asks to confirm receipt immediately, click on the "Open Spore" button to return. Next, fill out a form for a dispute where you specify:
| Parameters of the dispute | What to choose? |
| Specify the expected solution that suits you. | If you want to get the cost of goods back, specify "Return only" |
| Answer the question "did you get the goods?" | Select the answer "No" |
| Indicate for what reason you consider the goods did not come. | Problems with delivery, no tracking information |
| Enter the amount of the commercial value of the goods completely excluding paid delivery if this service was used | Enter the full cost of goods in dollars in the field |
| Describe a problem in a special form | The buyer's defense expires, and the parcel is still on the way or there is no tracking information |
| Load the evidence | Make a screening of tracking information, where it can be seen that it has not been updated for a long time, and the current location of the parcel is not installed, and add it to the proof |
After fill out the form, click "Send" and the dispute will be transferred to the seller for consideration. Most often, sellers react predictably - prolong the buyer's protection. Buyer can accept condition or reject. If there is no information about sending, the extension of protection will help find out, the parcel is delayed or lost. If after renewing protection, the parcel came, you can pick up in the mail. If the information is still missing, and the parcel never came - open the dispute. If the seller does not agree to refund, do not confirm any operations, and wait 5 days until the administration will be involved in the decision. All disputes due to non-receipt of parcels on Alikepress When considering the case, the administration end with full refund, so it is beneficial to wait a bit. As soon as the dispute is closed, and the return is approved, within 3-15 days, the seller will return money to the card.
What should I do if accidentally confirmed the receipt of an order for Aliexpress?
If the order was accidentally confirmed, then you need to open a dispute for compensation. If the confirmation was obtained due to the request of the seller, then it is possible to file a complaint about it for fraud. You can confirm only those orders that came and were received by the user. If you accidentally confirmed the order for ignorance, then you need to quickly click on the "Open Spore" button and fill out the form. The user has only 15 days after closing the order to challenge it. As a dispute, describe what accidentally confirmed the incomplete order. So you will have a chance to return the money. If the order is closed, and the opening time of the dispute has expired, you need to contact the support service. Write a chat online assistant and explain the problem. The site manager will help to solve it and get compensation.
Video: How and where to get a parcel with Aliexpress?
Getting parcels With Aliexpress is carried out through the post office. To send orders an international delivery of mail, which allows receive the parcel on a separation or courier. To get an order with AliexpressYou must contact the post office that was specified in the delivery address. With me, you need to have a passport and notice of the arrival of the parcel from China, but you can not wait for it, but immediately follow the order. If you have questions about how and where receive the parcel With Aliexpress, we recommend watching a video:
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