After payment of the order, there are several status of its processing, in the process of which you can determine, the payment passed or not. From the moment of payment until the order is sent, the order is in the processing status. The seller is limited when the goods are already paid, to send it. Each seller has a given time set differently, so some stores can send paid orders and a week, while others have been sending the next day. The seller is obliged to send an order during the specified period, the accuracy of which is determined up to hours. Order Processing - A guarantee that if the seller does not put on a specified period, then the money will be returned to the buyer. All stages of order are recorded in the history of purchases, where each step "Payment-Sending-Delivery-receiving" is accompanied by a specific status, which is displayed on the order page. Order time order Depends on the number of purchases from the seller, as well as the period for placing the order. For example, on weekends and holidays, orders may not be sent due to the fact that the warehouses do not work. If the processing time comes to an end, and the order is still not sent, the buyer can cancel the order or extend processing time. Usually, sellers send paid orders for several days from the date of payment, so if the seller did not make it by the end of the processing date, then you can refine the status of sending a personal message. If the seller does not communicate and does not send an order, it is advisable to cancel it. It is noteworthy that the money for paid goods sellers on Aliexpress Get only after the buyer confirms the receipt. Up to this point, they are stored on the service, so buyers who canceled orders before sending or whose problems arose with sending goods, its processing or order switched to frozen, may not worry, because in the case of an irresponsible relationship of the seller or unforeseen situations, buyers are being done return. How extend processing time Order and what to do if the processing comes to an end, and the order is still not shipped, we will talk later.

What is the order processing time?

What order time order Each user Aliexpress should know, because during this period the seller is obliged to send the goods, and the buyer, even though he paid for the order, can request his cancellation if he has changed the purchase. Order time order - This is an intermediate stage of ordering between payment and dispatch. It is given to each seller that after checking the payment, he sent an order in a limited time. Time for processing is set by the seller, so everyone has different. The seller must invest in it and send the goods to the buyer, while the time is counting up to hours, so any exceeding sending can be fraught with the seller of the buyer's loss. Order processing time is governed by policies. Aliexpress And strictly fixed in the order history. If the seller does not have time to send an order for this period, due to the lack of goods in stock, changes in the delivery method or any other shipment problems, then it can extend order time order. Also, requesting an extension can also buyer if sees that the time is already expired, and the goods are still not shipped. Despite. That there are certain rules and timing of ordering, in this plan and the seller, and the buyer can do loyally and ask for the extension of time if it is necessary.

Orders processing time On Aliexpress, it is indicated on the page with the goods always, and it appears as soon as the buyer made a payment. This time is set by the seller in advance, but it must invest on this time and send an order, otherwise it will be canceled automatically and its money will be returned to the buyer. If you want the seller to send an order, as soon as possible, it is necessary to notify it in the comments to the order, otherwise, it has the full right to send the parcel of as much time as indicated in the processing. The seller should not just to invest on this time, and find goods in stock, pack it, attach the international track number, specify this number on the site and confirm sending. Depending on the volume of orders, of course, the seller may not physically invest at this time, but according to the fact that turnover on Aliexpress makes up a few million goods per day, then you can make concessions to the seller, especially if he himself asks you extend processing time.

Request the extension can also buyer, when you can do it immediately, as soon as the order was made. Expedient extend processing time Orders, if it falls for the holidays, because all China's warehouses work from Monday to Friday, and on holidays - closed. If the seller does not send an order and does not communicate, the buyer can cancel the orderEven at the last day of processing. In this case, you need to specify the cause of the cancellation and complete the order.

Treatment time allows the buyer to track the order stages, so immediately after payment, you can see how long waiting for shipment. Despite the fact that all sellers are different, making orders from shops with a good rating, you can count on timely shipment.

How long does the order processing last?

How much time lasts order Processing Depends on the seller. They themselves set the processing time, which can be from several days to weeks. To know order time order Until his payment, it is impossible, but as soon as the payment passes, the processing time will appear in the status of the order and its period during which the seller is obliged to send the goods up to minutes. Time, how much time processing lasts, there are several species:

• from 2 to 5 days - accelerated. In this case, all shipments are carried out promptly, that is, after payment of the order is only a few days and the order is already on the way. Usually, accelerated processing offers large stores where many employees responsible for sending. In this case, sending can be carried out already inheriting or even on the same day after payment. Sellers offering accelerated processing usually do not exceed the timeline, since all the goods are available on their warehouse.
• from 5 to 9 days - average. Big half sellers on Aliexpress It offers a week or a little more on order processing. Sending is usually carried out earlier, but thus the seller is simply reinsured in case you need a little longer than expected.
• Over 10 days - long. Rarely, when sellers offer more than 10 days on order processing, but if sending fell on holidays or weekends, it is possible. If the seller offers long-term processing, you can cancel the order Immediately find the goods from another seller, or ask him to quickly submit an order.

Usually processing orders for Aliexpress takes a few days from the date of payment. In rare cases, processing takes over the week, but still, be patient and wait until the seller cannot send an order. You can count on accelerated order processing if the goods are available in stock. All shipments are carried out in the morning, and in addition to packaging on the processing time, registration of the parcel is included in the international system, so due to the time difference, sending can be made the day after payment or immediately, as soon as the payment is performed. Refine processing time You can have a personal message from the seller before paying the order.

How to find out and where to watch order processing time?

You can find out information about the order processing time only if the item is paid. This information is not displayed. How to find out and where to see order time order Depends on what device you want to see this information. In order to find out the order processing time after payment from the mobile application, you need to go to "My Orders" and click on the item that interests you. After that, information "Status: Seller processes your order" will appear at the top of the top, and in the reminder it will be indicated that if the seller does not send the goods during the period that is written there, the order will be automatically canceled.

In order to find out the processing time through an extended version, you must also open "My Aliexpress"And find the" My Orders "section there. Once you open it, all orders will appear on the site, including the one that has not yet been sent. You can find that order, processing time you want to see, in the list, or use the transition link at the top "Sending" is expected and then the product that has not yet been sent is disappeared. The amount of time indicated in the column "processing time expires through" and there is a deadline. Which you need. There may be a different amount of time, which depends on the conditions of a particular store.

Also, if you open the page with the order, the order status will be specified in the upper block, the number of days of its processing and further delivery conditions, etc. After sending the order status will change and will already be written in that graph, how many days the seller has to have the order to be delivered.

How to increase order processing time?

In case the processing time expires, and the seller still did not send the order, the buyer can request the extension. Also, the seller can extend processing time Order, if sees it comes to an end, and he does not have time to send the goods. How to increase order time order Every buyer should know, since this period can be extended to the number of days, as in the opinion of the buyer is enough to send. Extension allows you to give the seller an extra time so that he can send an order, while it does not impose any restrictions on the buyer or on the seller. An increase in order processing time is advisable if the order was paid on the eve of holidays or weekends, and the seller has only 3 days to send. Also, you can extend the goods, if the size or product itself is not now in stock, but it is expected to receive it in the next time. In this case, the extension is discussed with the seller personally, since the buyer may indicate from one additional day to a month, if it is ready to wait for the shipment of such a number of time.

To enlarge order time orderYou must go to "My Orders" and find one that requires extra time there. You can only increase processing time until the seller cannot send an order. On the right there is a "extend processing time" button. After pressing it, a window will be displayed, where you need to enter the number of days to which you want to extend the processing. Then you need to confirm sending a request and, if the seller agrees, then an additional time will appear in the status.

If the seller, without having discussed with the buyer, extends the order processing period, then you can complain to it or cancel the order at all. Extend processing time You can also on the order page, where there is such a button to increase this period.

Why long does the shipment of goods last so long?

After payment of the goods, it automatically goes into orders and as it turns out the status changes. Immediately after payment, money does not switch to the seller. He receives a notice of order and has a limited amount of time to send goods. Order time order It depends on how the stock is the goods, which volumes of orders and how much the shipping process is occupied. Large shops Aliexpress Have a lot of goods and not always they are in a single warehouse, which is why the shipment of goods last for so long. Depending on what day you make an order, you can count on quick shipment or have to wait a few days. All orders made on Friday are departed on Monday, that is, expect sending to at least 2 days. If the order fell on holidays or was made during a major sales, then the delays in the shipment can take up to 5 days. There is no longer to wait for the shipment if the goods are currently not in stock. It should also be taken into account the difference in time and various additional troubles that the seller places, in addition to sending. So, he is obliged immediately after ordering the order, indicate the tracking number on the site, and also send a notice to the buyer.

The shipment of goods takes differently, so it does not always have to wait long, but sometimes, on the contrary, sending is quite a long time. The processing time does not affect anything. Sending is not a single seller, so much on the processing date depends on the skills and schedule of work of the warehouse. Also, the seller is responsible for shipping goods and, as soon as the parcel is to the sorting center, the order status will be changed. If you want your order to ship faster, you can write a private message to the seller with this request and then the order will be gathered faster.

What to do if the seller does not send an order for a long time?

All sellers are required to send an order during the time specified in the processing. The countdown goes up to seconds, so if for some reason the time expires, and he still did not send an order, the buyer can do in two ways: to give another time to send or return your money back. What if the seller does not send an order for a long time depends on how much you want this product. If you were looking for it for a long time or the price suits you more than other sellers, then you can extend processing time. It will give you the opportunity to wait a little more until the order is sent if the protection time is coming to an end. If you are not able to wait any longer and consider that enough time has passed to be sent, you can request the cancellation of the order.

In order for the buyer to manage the order that is still at the sending stage, the control buttons are provided. Extend processing time"And" cancel the order. " The first button allows you to increase the deadline for sending an order for a certain number of days. The buyer chooses himself, how many days wants to increase the processing time. In order to request the cancellation of the order, you must click the " Cancel the order", After that, the field will open, where you need to choose the cause of the cancellation" Processing took too much time. " Then send the request to get the seller and, if he agrees, will cancel the order and the money will be returned to the buyer.

If the processing time expires and until its end of its end, the seller never sends the order, then it will be closed automatically and the money will be returned. If the seller asked you extend processing timeYou can agree to his request, no consequences will cause it. If you want to cancel the order, then this is also not a problem, the main thing is to do it until the order is sent.

What will happen when the processing time is over?

After the processing time is suitable for an end, you can do in two ways: either to extend it for some time, or wait until the order is canceled. When the processing time is over the order will be automatically canceled if the seller does not send the product. In this case, the buyer is not worth worrying, as its money will be returned back within 3-15 days from the date of completion of the order. No additional interference from the buyer does not require the action of cancellation or refund. As soon as the processing time is over, the order will immediately be canceled, which is why the processing account is conducted for a second. After completing the order, it will be postponed to the archive, and the buyer get money back. If the seller almost lasts the processing of the order, you can cancel it to do not wait anymore, and find the same product from another seller, or still take the conditions and wait a little more shipment. When the processing time is over and the order will be canceled, the seller will not be able to send it, since the order will be closed.

What if the order processing is expired?

When processing time expires, many buyers begin to be pretty nervous, especially if an expensive order was performed. What to do if expires order time orderDepends on how much you want to get this product. If you want to get an order, you can open it with history and click the "Extended Order Processing" button, and then specify for how many days you can also increase the shipping time. By the time when the processing expires, you can write a message to the seller and clarify whether you should extend time or not. If the seller does not respond, then you can do in other way - cancel the order. The cancel button is on the order page and when choosing a reason you can specify that processing time has taken too much time. After canceling the order, it will be automatically closed, and the seller will not be able to send the goods.

If the order processing is expired, you can not take any action at all. At the end of this period, the order will be canceled automatically and moved to the archive, and the money will be returned to the buyer's card. It is not necessary to monitor the processing time, and you can not worry at all for the order, because cancellation of the order due to the expiration of the processing time is provided by the site policy.

What if the Chinese asks to open a dispute, and change the shipping method?

Some question regarding orders must be resolved directly with the seller through private messages. But if the seller asks you to open the dispute and change the shipping method due to the fact that the conditions for your region have been changed, you will not be able to do this. Disputes are not solved through personal messages, only through the appropriate form, otherwise, to prove. that the decision was made by mutual agreement - you will not be able to. Unsent orders can not be controlled through the dispute and can not be opened on such orders. What if the Chinese asks to open a dispute, and change the way of delivery depends on whether you want to get your purchase or money back. You can cancel the orderWhere to select the cause "The seller cannot send the goods selected way" and then the order will be canceled by the seller. Also, you can ask him to leave everything as it is and send an order in the way that you have chosen, because the seller can be their interests in this matter. You can open a dispute when the goods have already been sent and no earlier than in 10 days.

What if the goods ordered by me will be deleted, together with the store Seller?

In the event that the seller is seen in fraudulent actions or a complaint has been received, its activities may be under consideration, and all unsent orders will be frozen. The answer to the question of what to do if the goods ordered by me will be removed, together with the store seller, is very simple - nothing. If the seller is still involved in some fraud, his store will be blocked and removed from the platform. All buyers who expect to send orders to receive their money back. It is not worth worrying about this, since payments do not reach the sellers until it is indicated to "confirm receipt". Frozen orders can be in a state of processing longer than regular orders, but according to the total, money for such goods will be returned within 3-15 days.

What if the video order processing is expired?

Many buyers are very worried when the order is paid and have to wait until one status change to another and, ultimately, the seller will still send an order. For each purchase process there is a timer, where the time is specified for each stage of ordering. So, there is a timer for checking the payment, processing order, delivery, sending recall, etc. At the processing stage, the order is assembled and, if the buyer sees that time expires, and the goods have not yet been sent, maybe or cancel the orderOr extend the time and give the seller more days to send. If you still do not really understand what to do if it expires order time order And, what to do in this case, we recommend watching a video guide on the topic: