There are cases when it is necessary to solve a controversial issue with the seller, to file a complaint or ask the Aliexpress website administration. Support The trading platform is available for residents of all countries, so if you have the need to contact the administration, you can do this in several ways. You can contact the site administration from an extended version and mobile application. Aliexpress has a Russian-speaking customer support service, so all of interest questions can be set there. There is also a way to obtain an instantaneous response from the site administration, if it is necessary to have a momentum solution. The quality of technical support for Aliexpress for all customers will solve any controversial issue between the seller and the buyer. How to write to the administration of Aliexpress which methods with Vizia exist and how to get an instant answer, we will talk about it further.

Communication with the administration for Aliexpress

Each client has the ability to contact support Aliexpress To solve any questions and problems that arose during the design and receipt of the order. If your case is atypical or you have not received comprehensive information on this issue, you can use other ways to communicate the site. On the Os6nnaya page Aliexpress, there is a section "Help", where answers are given to the most common cases of appeal to the administration.

In chapter " Help"There is a" Support Service "feature. It presents questions that Aliexpress clients most often arise. Questions from time to time can change, depending on the changes occurring on the platform itself. Also, the site shows issues related to the solution of controversial orders and problems with the acquisition of poor goods, non-compliance with the product description, without receiving an order and other frequently arising situations. Issues related to the design and receipt of the order with Ali Express can be the most different, and not always in the section You can find a specific answer to your question.

If you did not find the answer to your question, you can ask it to the operator. To interact administration and customers on Aliexpress There is a special service that allows you to communicate online. Online support is free service to Aliexpress, which is a messenger, where you can leave an informational message and get an answer from the site operator. This messenger is called "Eva-Virtual Agent" - a robotic online - a system that allows you to get an instant answer to a given question. Online chat is available in English and Russian. It works around the clock, but the answer can only be obtained from 7 am to the night at night Moscow time, but you can leave your question and get an answer to it when the operator appears on the network. If the question must be resolved immediately, you can contact the English-language chat, where all operators work around the clock, but formulate an application is needed in English. If you do not speak English sufficiently to explain the essence of the problem, you can use the online translator.

Communication with the Aliexpress administration is available to each registered user. There are also alternative communication techniques with support service, for example, call the Call Center, which is also available from 8 am to 8 pm or write a letter to one of the technical support department that specializes in your question. Communication with the administration is carried out directly, without the seller's involvement, before a specific decision is made on the issue. If you write to the administration, you must specify the exact reason for the appeal and provide photo-proof, for example, if you received a broken product and want to return money for it. All questions are solved very quickly by the Aliexpress administration, so if you have a specific question or a complaint, you can contact the support service in any way.

Communication options with an aliexpress administration

Regarding what question you want to contact customer support AliexpressYou can use several available ways. There are different options for communications with the administration to Aliexpress: direct and indirect. Direct method involves direct communication with the operator or employee of the site, indirect - absentee solution of the issue. To do this, you can use the following types of communication with the administration:

• If you have not received your order, and the buyer's protection time approached the end, you have the right to open a dispute. Opening a dispute, you must specify its reason: the goods did not come, there is no information about tracking or other reason. Then, you must describe the problem in English and provide a photo if the product received is deflected or damaged. Then you need to specify a possible solution to the problem: full or partial reimbursement, refund or exchange. When you specified all this data, you press the Open Dispute window and the application is transferred to the seller for consideration. It can offer an alternative solution to the problem. If it does not suit you, and the seller does not agree to your conditions, the support service is included in the dispute Aliexpress. She considers your case, exploring evidence and, if, indeed, on your part, everything is indicated correctly, the administration will close the dispute automatically in your favor with full or partial reimbursement of funds.

• If you have an urgent question that requires an operational solution. You can use the online chat. In order to go to the online chat, you need to open the "Help" section and go to the Support Service. In this section, you will find common questions from the users of the site, and on the right you will find the top questions that customers most often ask. Below is the section "Other Questions". If you click not, then you will be automatically in front of you online chat, and you can ask a question. You can formulate it in Russian, as a recently, a Russian-speaking version of the service is available.

If you ordered goods from Russian Molla, that is, a warehouse that is located in Russia, then any questions related to this purchase should be set in a separate section "Support in Russian". In this section, you will find the most common questions regarding the order for Aliexpress and the possible ways to solve them.

• If there is a question, the essence of which requires detailed reviewed by administration AliexpressYou can write to one of the departments of the support service that specializes in consideration and solving such situations. To do this, you can write a letter on the email department with a detailed description of the problem. So, to solve an important question, you can write to one of the following mail addresses:
  • [Email Protected] - to solve private issues;
  • [Email Protected] - to address issues of disputes and disputes;
  • [Email Protected] - to write complaints and complaints of service;
  • [Email Protected] - to solve common customer service issues;
  • [Email Protected] - To address issues with data security.

In a letter, it is necessary to describe in detail the problem, provide photos and other facts that Aliexpress employees can objectively assess it and find possible solutions. The answer from the administration on the letter can be obtained within 1-3 days. If your request was not satisfied, then you can re-write a letter to another department.

• If you have a problem, the solution of which none of the above methods helped the solution, you can call the Aliexpress call-center or on a hot support service. You can refine the phone number from the operator, since this information on the official site is not specified.

Aliexpress support service promptly responds to all applications and messages from customers, therefore, regardless of what problem you have, you can solve it with the administration in your favor. Thanks to the adjustable delivery system of Aliexpress, unreserved issues with the receipt of goods, its quality or lack of order will arise. We are looking for more useful information and answers to the most frequently asked questions in the "Help" section or contact the site administration according to one of these ways.

Aliexpress support service

Aliexpress will operate several ways that can be used. To contact support service. If you want to write in the online chat and get a response immediately, then you need to go to the "Help" section and select the corresponding function in the "Support Service" column. The support service is also designed to solve all the issues that are connected not only with the logistics and quality of the goods, but also difficulties that occur when using the site itself. For example, in the "Support Service" section, you will find answers to questions:

• How to manage orders (search for products, contact the seller, add goods to the wish list and basket, place orders, check orders and leave feedback)?
• How to manage a profile (register and log in, customize profile, manage points, receive notifications)?
• How to control coupons (coupons rules, purchase certificates, coins and aliexpress campaigns)?
• How to return the goods and open the dispute (the process of dispute and returning a return)?
• How to pay orders (payment methods, solving problems with payment, Alipei)?
• What are the rules for the placement of goods?

The most popular questions that users are sent to support service can be found in a separate block on the left. If your question is suitable for one of the cases described, you should click on the question and carefully read ways to solve the problem. If your problem has no answer in the "Support Service" section, then you will find the "Online Chat" graph below. You can go into chat and describe the essence or a claim, after which the operator will respond to your application and will offer its solution. Aliexpress support service works around the clock, but the greatest chance to get a quick response from 7.00 am to 01.00 at night Moscow time.

Seller complaint from Aliexpress

On the platform Aliexpress For thousands of different stores and sellers offer services and not all of them qualitatively fulfill their duties. Despite the fact that the site provides the quality of services and goods, it is not always true and to trace the implementation of the Agreement may not always. If you are not satisfied with the quality of the goods received, store / seller service or your order has not come, you can file a complaint.

To do this, go to the "Disputes and Complaints" section and choose one of the proposed options. In the first window, the option "Open Dispute" is proposed, which means "open a dispute". You can choose this option if you are not satisfied with the service and goods for a peaceful solution to the issue directly with the seller. According to the rules of the dispute, the seller is obliged to return the money. If you have not come to any solution, you can use the second option "Submit A Report". This option allows you to make a complaint about the seller or the store, which, in your opinion, does not fulfill my duties, according to the rules of customer service AlExpress. To file a complaint, you need to follow the link, after which the new information window opens.

This page provides types of complaints with a description of the problem. Based on a specific case, you need to objectively evaluate the problem and go to the category that fits most. On the site you can leave a complaint in four categories:

1. Violation of property rights, use of non-proper intellectual rights, IPR protection.
2. The goods that the seller offers can not be delivered one of the ways of delivery, violation of orders, violation of the delivery rules.
3. The seller violated the rules of the merchant, confirmed the receipt of the parcel before it arrives or used the illegal method of offline traders.
4. The seller uses illegal methods of promotion of goods, writes a low price that is not actual or publishes the same goods several times in order to increase the frequency of shows. If you have made an order from such a seller, then you need to go to the section and specify the product that refers to a dispute, and then click "Open Spore".

If you sent a request once, you do not need to write it again. To get an accurate answer, be sure to write in detail the essence of the complaint, provide facts and photos that would confirm your words. All applications for complaints are left anonymously. You can see the status of your complaint in the "My Reports" section. Complaints are processed within a week after their publication. If you are not satisfied with the quality of the complaint solution, you can re-write to the Aliexpress administration. A complaint about the seller from Aliexpress, which violated the rules of intellectual property, looks like this:

• link to the product;
• a detailed description of the essence of the claim or complaint;
• presented evidence;
• confirmation of the User Agreement;
• adding a complaint.

If you are submitting a complaint on the seller, which sells goods from the list of prohibited, then the form of the complaint will look like this:

At the top of the form you need to choose the type of product, which is, in your opinion, prohibited and should be specified exactly its category. If you do not know which goods to which category include, you can use the help on the left (question mark in a green circle), where the list of such goods will be described.

A complaint about the seller who violated trade rules requires not only a description of the problem, but also an answer to specific issues that are listed on the page. If you do not speak English sufficiently to respond to them, use the translator.

When violating the rules of value, product descriptions and other parameters of the publication of proposals, you can use the latest form of filing a complaint, where you also need to specify a specific reason for those offered in the list.

After your complaint is sent to the administration, the request will be processed, you will receive a letter in which the support service will offer possible ways to solve the situation.

Communication with Aliexpress by phone

At the moment, communication with Aliexpress by telephone for residents of the CIS countries is impossible. None of the Support Service page does not specify the Call-center or hotline contact number that you could use to contact the operator. The official Call Center is available only for residents of Europe and Asia, but in the near future it is planned to create its own telephone line to support Aliexpress customers. If you find a phone number somewhere on the Internet. Which is issued for the official call Center Aliexpress - these are fraudsters and call it in no way. The only way to communicate with Aliexpress via the phone is a free mobile application that has all the same functions as the extended version of the site. If you want to get a quick response, you can use the online chat.

Online consultation on Aliexpress

Online Chat is a free service to Aliexpress, which allows you to get an instant message from the operator on any topic associated with navigation on the site, design orders and customer service and other topics you are interested in. If you want to go into chat, then you should go to the "Support Service" and at the bottom left to choose the "Online Chat" graph.

Then you need to choose a specific question type to send a request to the department specializing in consulting customers in this problem. If none of the proposed options suits you, you can go to the online chat through the "Other Questions" section. Online chat Available from 07:00 - 01:00 (MSK), but if you ask a question outside of working time, then you will receive your answer after the system is activated. Also, the online chat allows you to ask an aliexpress question. But it will take a lot of time to answer, as applications and questions can be a lot. You can ask questions in the online chat in Russian.

The main functions of the chat are an immediate solution of user problems. Service is robotic, so all the answers are systemic. You do not communicate with the operator, but with the program, so you should write accurate and specific requests without water. If you do not know how to formulate a query, then the chat is the "User Guide", where you will find useful information for an accurate answer.

How to send a message to Aliexpress?

In order to send a message to the seller, you need to go to the page with the product you liked. On the left at the bottom of the photo, you will find the Count "Send a Message". With this graph, you can write to the seller to clarify the details of the order, ask to send additional photos or find out other parameters.

Before sending a message to Aliexpress, enter it in Russian to any online translator and translate into English if you do not own them to the extent possible to immediately formulate the question. Communication with the seller is carried out only in English. If you want to ask a question to the seller who has already made an order, you need to go to the "My Orders" section to the "All Orders" list. There you choose the desired product and at the top will be a graph "Message to the seller". This page will feature the entire history of correspondence with the seller.

If you want to ask a question or write a message of the administration, you should go to the "Support Service" section and write in the online chat. You can ask questions to the operator in Russian, since the site has a service with a Russian-speaking version. If you have not received an answer and your problem is not solved, you can ask a question in English-language online chat and get an answer from the operator Aliexpress.

Operators on Aliexpress

Operators on Aliexpress are living people who can ask questions regarding the design of orders, solving controversial issues and gaining help of any nature. Operators work from 7 am to hour at night. At this time, you can ask a question in a chat or contact support by any other way and operators will help you solve any problem. If you use the Russian-speaking version of the site, you can ask the question in Russian. If you write to the English-speaking version, you need to write a question in English. If you write a letter to email, it also needs to be written in English. To go to the English-language version of the site, you must specify "Go to Global Site" in the upper right corner of the page. If you have not received a response to your question from the section " Help"The operator with Aliexpress will help you choose the desired way to solve the problem.

Aliexpress support service phone

Unfortunately, buyers from Russia, Ukraine and Belarus are not able to call the Aliexpress hotline or contact the telephone operator, since such a function is not provided. Aliaxpress support telephone service is missing, but you can take advantage of other ways to communicate with the administration to address issues. The absence of the phone and call center Aliexpress is not an interference so that you can contact the site operator, in case there is a need to help a specialist.

Administration Aliexpress video

Contact support service or operator on Ali Extress will not be difficult. There are several options for this, so you can choose the one that suits you to the greatest. If you are not satisfied with the quality of the service received by the goods or did not receive the parcel from the site, the aliexpress administration will help to solve all your questions and will ensure the dispute resolution beneficial to you. Also, you can file a complaint to the site administration or report on offenses, and your request will be satisfied soon. If you have any questions, how to contact the Aliexpress administration, in which way and what to do is to get an answer from the support service, we recommend watching a video: