Feedback on Aliexpress "This is a way to communicate a buyer with sellers and the site administration, in order to provide two-way relationships, as well as the system of interconnection and regulation of the site, providing the customer's opportunity to leave a review, contact the administration and directly contact the seller. The carrier feedback system is developed in all areas of the site, and buyers have the opportunity to communicate with sellers and website administration through special forms of communication, which ensure the solution of any matters to consumers, resolving controversial situations and ensuring customer support at all stages of cooperation. How to write to Aliexpress depends on who exactly intends to contact the buyer. In order to send a message to the seller on the site there is one form, for communication with the administration - the other, and any of these forms implies a response from the site's employees. If there were no feedback on the site, then most likely many buyers did not risk making orders on the site, but a convenient system of reviews, an autonomous messenger and convenient online chat Provide high-quality customer support and guarantee the safety of purchases and justice to solve any controversial issues. For each target of the appeal, the site provides its form of communication, which is very convenient, after all, entire technical support departments are engaged in Aliexpress on customer service issues. On how to write sellers and administration to Aliexpress, we will talk further.

Feedback to Aliexpress

Feedback Aliexpress is provided for the buyer to leave his feedback on the work of the site and a particular seller, in particular, and also received a response and support of the site administration, in the event of this need. There are several feedback forms on the site, although these definition, many understand only feedback. Actually, feedback - any interaction of both parties, where the first side is a consumer, and the second is the source of the provision of the service. Communication is carried out remotely, although directly. This allows you to establish trusting relationships, create favorable conditions for cooperation and quickly solve any problems related to service.

Aliexpress has three levels of feedback: the seller, support and administration. Each buyer can contact each of these structures through special forms of feedback, which suggest that in the form of a dialogue will be established between website employees and buyers. The lowest feedback structure is the seller. The site provides for communication of sellers with buyers through the messenger, where all messages are stored as a correspondence history. Sellers are required to respond to buyers' messages, even those that only intend to make a purchase. This is the responsibility of the seller specified in the rules of work on Aliexpress. For the commodity of the seller, the buyer can raise him with an assessment that later affects the store's rating. Also, the seller's work is estimated to be withdrawn, which are in public domain and are available to all users of the site. Every buyer who made an order from the seller can leave a review of the seller's work, quality of goods and delivery time.

In case of any problems with the site work, or questions about what to do in a particular situation or solve a problem with the management of the site, provided feedback form support. For this purpose there is a special section "buyers guide", where each user can ask a question in the technical department, or an answer to a question from a virtual assistant or employee of the site. The "buyer's Guide 'deliberately posted answers to common user questions and provides guidance to users how to work with the site. If the user did not find the answer to your question, it can contact customer support through online chat or refer to a virtual assistant that is programmed to support customers. Recently he appeared in the Russian-speaking Aliekspress supportWhich runs from 8 am, and each user can contact the site in real time and get answers to their questions or help.

In the event of a false situation with the work site, on Aliexpress provided treatment in the administration. The administration is considering complaints and disputes, ie conflicts between buyer and seller. If they can not reach an agreement, the administration considers the essence of the issue and takes its own decision. Communication with the administration is carried out through a special form of complaints and disputes, and the responses are sent to the users e-mail. Direct connection with the administration of users do not have, but after these forms of requests are sent for review, and in these cases the administration work is strictly regulated. Contact the site administration, you can through the "Disputes and complaints", where there is a separate form for "Spore" and private for "complaint".

Feedback on Aliekspress involves the establishment of the relationship between clients and staff website to ensure the quality of service, support and assistance to customers. Feedback forms are available to all customers and take advantage of them as possible, how to get help for site management manual, and to satisfy claims against the seller.

How to write in Aliekspress?

How to write it depends on the person to whom it is you want to apply to the Aliekspress. Each structure has its own online feedback form, which can be accessed by means of the address and get competent support. On Aliexpress There are several feedback forms with which you can contact the seller, technical support service, site administration on any matter related to service. In order to write to Aliexpress, the user can use one of the feedback forms:

• put an assessment. After confirming the receipt of the goods to Aliexpress, the buyer is offered to raise an assessment on a general impression of the order, as well as on compliance with the description, communicating with the seller and delivery time. The assessment affects the average seller's assessment, so this feedback form allows each user to influence the overall rating of the store.

• leave feedback. Reviews of Ali Spress can leave all users who have made the purchase of goods. After receiving or not receiving, the buyer may in the deployed video describe his impression from the order, provide photos and even video. The left review is published on a page with this product in the section of the same name immediately as soon as the moderator is processed. The review should be objective, therefore, both positive and negative reviews are published on the site. The seller cannot delete or edit feedback, so their content can be considered objective and truthful. During a certain period, the user can leave an additional feedback that will be placed under the first.

• write a seller a message. Message by Aliexpress You can leave like sellers who have been made and simply to clarify the parameters before the purchase. The "Message seller" button automatically allows you to send the seller a request and get an answer from it in the form of a correspondence story. In order to write a seller, you need to open a page with a commodity and find the left in the column "Contact the seller" button "Send Message" button where to enter the text in English and confirm sending. Also, through the "My Orders" section, you can send a message to the seller, where the message history will be saved and displayed on the order page. Ability to write a seller a message on Aliexpress Allows you to directly contact him, ask any questions and solve controversial situations directly with the seller.

• write B. online chat. The online chat is in the section "Guide to Buyers" and the help of this form of feedback can be written to the Support Service by a virtual assistant or through the Question Selection System to contact a specific decision decision. Online chat is provided in order for the user to select a question from the list of options, after which the instruction manual has been displayed. Also there is online chatwhere you can write a message to a virtual assistant, and after it processing it will give recommendations on management.

• make a complaint. If you have problems getting an order or fraud from the seller, the buyer may file a complaint to the administration. To do this, go to the section "Disputes and Complaints" and choose "Submit A Report". After that, choose the type of complaints: violation of the rights intellectual property, sale of prohibited goods, violation of the placement rules, etc. At the same time, it is necessary to open the reporting form, fill it out and confirm sending, after which the site administration will consider the appeal and contact you for further settlement it.

• open dispute. In case dissatisfaction with the quality of the goods or service by the seller, you can open a dispute for a full or partial refund or product. The dispute opens through the "Open Spore" form, where you need to fill out the form, indicate the reasons for the appeal and the possible solution. The seller after receiving a refund request must, or confirm the dispute, or offer an alternative solution. If the seller and the buyer cannot come to a single solution, the site administration will be connected to the dispute and settles it. The dispute can be discovered no earlier than 10 days from the date of sending the goods, and no later than 15 days after the expiration of the defense.

Each of these feedback forms is intended to allow the Buyer to contact the seller or support service to solve any questions related to site management or non-identical service. Feedback works for Aliexpress Operatively, and implies a mandatory answer to the appeal. If you have any problem with service or work with the site, the user can use one of the above feedback forms to get support from site employees, and affect the quality of service on the site, in general.

How to write to the seller on Aliexpress?

How to write to the seller on Aliexpress depends on whether you want to contact the seller who has made an order or write a message to clarify the details before buying a product. You can contact the aliexpress seller through a special feedback form that is specified on a page with each product. Aliexpress has its own messenger, allowing to communicate to the buyer and the seller, where the history of correspondence and new messages are accompanied by notifications. Messenger Aliexpress Allows you to write messages to any seller running on the platform by asking questions about the product or referring to help. You can contact the seller by pointing to the "Message to the Seller" button. In order to write a seller who has an order, you must open "My Orders" and find the goods that was purchased from him. Then to find the "Message to the seller" button, after which the order form will open, where the comment field is at the bottom. Messages need to be written in English, because the answer from the seller will also be in English. If necessary, you can use the online translator.

In order to write to the seller, it does not have to buy something. Also, you can contact any seller in order to get help in choosing a size, clarify the details of the order or the quality of the goods. To do this, open the page with the goods you want to purchase and on the left to find the window where the seller's parameters are indicated. There is a separate window "Contact the seller", and below the "Send Message" button. Immediately after pressing the button, the form will open where to enter the message text and send the seller. When he answers him, the user will receive a notice.

All Dialogs on Aliexpress Save in the "Message Center" section. They contain read and unread messages, correspondence and notifications sent to the sellers and received from them. All questions related to orders must be solved with the seller, and only later, if it does not come to contact, resolve them with the help of other feedback for the administration.

Telephone support service in Aliexpress

Aliexpress is a Chinese trading platform and officially its office is in China, so all issues related to the intervention of the administration must be solved remotely. Recently, online chat is available for residents of the CIS countries, where you can seek help to a living employee. Telephone support service in Aliexpress There is, but you have to call in China, where support is in Chinese, therefore it will not be a special sense. If you have some important question, then it is better to contact support through online chat.

On the Internet you can find a lot of phones that allegedly call the Aliexpress, but officially there is no support service in Russian, and the site will not be able to call the site. If you need to solve any question or get advice, then you can contact a virtual assistant or an employee of the site. The only number that is available for calls to Aliexpress +55 41 3232 9913. Under this number it works support Brazil. For Russian-language users, only round-the-clock online chat and remote feedback form are available.

Online chat in Aliexpress

One of the most effective forms of feedback on Aliexpress is online chat. It appeared on the site not so long ago and is a free handling support method. There are 2 online chat on the site. The first is based on choosing an exact question and a response category to get the most correct instructions, how to fix the problem or resolve the question. This online chat is located at the bottom of the section "Guide to Buyers". After pressing the button, you need to perform everything according to the instructions:

• choose a type of question;
• choose category question;
• choose a specific question.

After the request is processed, the instruction will be displayed below how to solve this question. To contact the operator in this window, click on "Online Chat" after which the dialog window will appear with the real aliexpress consultant. The online chat Works from 07:00 - 01:00 (MSK). If you could not find an answer, you can open online chat to contact a virtual assistant.

Virtual assistant - it's the same online chat, Only it is presented in the form of a dialogue, where the user enters his question, and the assistant offers him a leadership management manual. You can communicate with a virtual assistant in Russian.

What to write to Aliexpress?

What to write in Aliexpress Depends on what purpose you want to appeal. In order to write a seller, you must use a special button "Message to the Seller", where you need to enter any message in English. You can seek the seller for help in choosing a size, ask him to send additional photos of the product, clarify some features of the goods, in general, to contact any topic. If you have any complaints about the quality of the goods or the order with Aliexpress was not received, you can first contact the seller to solve this problem or open a dispute. Be sure to write feedback if you are satisfied or dissatisfied with the service. You can write a review only after confirming the receipt of the order. By filling out a special form, you can only leave an estimate or write a detailed response in Russian. In response, you can mention the quality of the goods, the delivery time and the seller's work. Insult, mention personal information or any personal data in the reviews cannot be, because of which they simply do not publish. During a certain period on the site, you can leave an additional review of the product, which is published below the previously left.

Aliexpress can also be written to the administration, for example, to complain about the seller's work or contact the site management. Users can lead blogs on the site where to write recommendations for the purchase of goods and exhibit reviews for purchased things with Aliexpress. To see the recommendations of buyers, you need to find the section "Buyer say" on the main page, where you can also post your own reviews for purchased goods or discuss various purchases with other users.

Complaints on Aliexpress

Aliexpress complaints can send all buyers. In order to file a complaint about the seller, you need to open the section "Help" and find "Disputes and Complaints" in it. Then go to the Submit A Report page, where the complaints will appear to be filled to send. Complaints on Aliexpress Served on sellers who:

• violated intellectual property rights;
• violated copyrights;
• violated the rules for the placement of goods;
• sell prohibited goods;
• using illegal promotion methods, etc.

The complaint on the seller can only be submitted through the appropriate form, that is, if you write simply into the administration, then your appeal may not get into the appropriate department, as a result of which will remain unreserved. In order to file a complaint, select the type of contact and specify the "Send Report". After that, the form you want to fill out, that is, select the report parameters and describe the problem. Also, you should specify a link to the seller or the store to which the complaint is carried out. Be sure to describe in detail the essence of complaints in English and enter the appeal to the corresponding field. After sending a report, he will go to the complaints department and after finding out the circumstances, your complaint will be satisfied, as notice will come to the mail. Consideration of complaints is carried out within 3-5 days from the date of dispatch. Re-send complaints do not need. If your complaint remains unanswered, wait, since the complaints are processed as they are accumulated. If it is objective, the seller will be fined or deprived of the opportunity to work on the platform.

Hot Line Aliexpress

The Aliexpress website works with customers remotely through different forms of feedback. Call center from the site is, but it is supported in Chinese and English, but a hot line Aliexpress There is no in Russian. Technical support for site clients is not carried out through a call center, so there is no hotline for Russian-speaking users. In case you need to quickly solve the problem with the management of the site or get support from the site administration, you must contact online chat. For a faster response, contact the Russian-speaking online chat staff, which works from 8 am to the o'clock at night every day. If you have found the Aliexpress hotline phone on the Internet, then you are fraudsters in front of you, since there is no official call center at the CIS.

Communication with the Aliexpress administration

Contact the Aliexpress administration in different ways. Depending on the cause of the appeal, communication with the administration Aliexpress can be installed via email, customer handling forms through complaints and disputes, as well as, on the basis of the online chat. The site administration is not associated with clients directly, so all issues related to service are solved remotely. If you need to ask any question, then you better contact the support service. To get an answer from the administration, it is necessary to submit a complaint on the seller or open a dispute, then the site administration will connect to the solution of the question itself. Send a message or call the site administration is impossible, because then the number of applications would be huge and could not process them all in a short time, so you can write to the administration through the appropriate feedback forms that are intended to ensure that customers receive support from the administration and Operational solution of any conflicts related to the service, quality of goods and delivery. You can find more about the methods of communication with the administration, you can find out in the "Customer Guide" section or by contacting the support service.

Technical support Aliexpress video

Aliexpress provides its customers with various forms of feedback, through which problems with the service and quality of goods are solved. In order to provide assistance to customers, there are on the site online chat and technical support Aliexpresswhich is available to all users. Also, among the forms of feedback on the site there are reviews and evaluations, news from sellers and special forms of appeal to the administration. If you have questions about how to contact support or problems with communication with EEEXPRESS tech support, we recommend watching a video guide on the topic: