Spores Aliexpress - A tool for solving conflicts arising between the buyer and the seller. The reason for the initiation of the dispute may be the discrepancy between the description, a violation of the delivery time or non-treatment of goods. The dispute is carried out between the seller and the buyer, but if they cannot agree, the site administration is involved in the decision of the dispute. This stage is called exacerbation of the dispute. Attraction of the administration allows you to speed up the decision on the dispute. After studying the arguments and evidence of both parties, the site administration decides on the satisfaction of the needs of the buyer or the rejection of the dispute in favor of the seller. Since the initiation of the dispute should pass a certain number of days that are given to the settlement of the dispute between the parties. Aliexpress Not interested in protracted disputes, therefore it was stipulated that if the two parties cannot agree, the third is involved in solving the problem. Read more about the exacerbation of the dispute on Aliexpress, we will also tell me further.

Actions to exacerbate dispute

The dispute is a multi-step process. The reason for the initiation of the dispute may be dissatisfied by the buyer with quality of goods or services provided. A dispute over a special form of Aliexpress, where the buyer needs to fill out the form. It indicates the reasons for opening the dispute, a possible solution, evidence and the amount of the return, if provided for by the order. The application is redirected to the seller. He must consider the request and answer. The seller can offer his decision on a dispute or accept it immediately, which happens extremely rarely. If the seller ignores the application, then fortunately the buyer, the dispute will be closed automatically. Most often, sellers offer their conditions. Buyer can take a counter-decision of the seller or reject. On a new dispute system, dispute on Aliexpress Only 5 days is conducted, that is, the buyer and the seller has only 5 days to agree. Then the dispute automatically exacerbates. After this period, the consideration of the case proceeds to the administration. The employee of the site looks for what reason the dispute was opened, examines evidence and, if the buyer's requirement complies with the policy of compensation for the site, the dispute closes in favor of the buyer. In case the compensation request is issued for a blessing reasons, then the administration closes the dispute without compensation.

According to the old system, the action to exacerbate the dispute was performed manually. In the "dispute stages" there was a corresponding button that the buyer should have been pressed to attract the administration. Now, the system is fully automated. From the moment of opening until the entire dispute should not pass more than 7 days. From the 5th day of the initiation of the dispute, the administration is involved. Which has 2 days to make a decision. The new system is introduced relatively recently, and many users began to worry about how now again the spores. Previously, buyers exacerbated the dispute almost from the 2nd day of his opening to speed up the process. For this reason, the administration decided to change the papers of disputes so that the sellers had the opportunity to at least respond before the buyer will attract Aliexpress.

Now exacerbation of the dispute Performed in just 2 stages. Buyer opens a request for a refund. The seller must answer by offering his decision, or reject the request. If the seller offers an alternative, then you do not need to press the "Accept / Reject" button if it does not suit your offer. Just ignore the request. Now there is no time limit to again the spores. You do not miss this stage in any way. No action is needed. The exacerbation system became easier and clearer, so just wait until the dispute does not automatically switch to a new stage. The decision-making on the dispute will be made on the basis of the evidence provided by both parties. The decision will be published in the "dispute details" on the page. While the dispute is considered by the administration, the seller and the buyer still have a chance to agree. As soon as the site manager considers it, the dispute will be closed. If the buyer is not satisfied with the decision of the administration, he can appeal it, no later than 15 days from the moment of its completion.

No button to exacerbate the dispute to Aliexpress - what to do?

With the transition to a new dispute system, Aliexpress Puzzled users with the absence of the "Exceit Spore" button. Buyers who enjoy the platform for many years know that after opening a dispute on the 7th day in the information on the dispute there appeared the "Exacerb" button. The buyer had to press her and then the case immediately moved to the administration. If for some reason the user has not done orders for a long time or simply did not have the need to open disputes, then it is necessary to know that the exacerbation buttons are no longer. Since there is no button again the spores on Aliexpress, how to exacerbate it now. Everything is simple, in no way. It will be automatically exacerbated if both parties are not responding. First, the dispute was given 2 weeks. All disputes were delayed. Sellers spamped buyers requests to cancel the dispute. Buyers did not respond. As a result, the dispute was delayed for a long time. The administration decided that in the updated site interface, it is better to remove this button to. First, to reduce the duration of disputes to 7 days, and secondly, to process requests faster.

In any case, the buyer should not worry. The lack of a button will not only speed up the decision of the dispute, but also will not require personal participation. Now press the buttons or constantly monitor the status of the dispute is not needed. Everything is done automatically. It's enough just to wait until the site employee will not familiarize themselves with the dispute and evidence, after which it will not close it himself.

What status can be a sharpened dispute?

Each stage of the dispute is accompanied by a certain status. This is necessary for the buyer to know, at what stage is the dispute now, what to do next and, how much still left until completion. In which status there may be an aggravated dispute, depends on what it is now the stage. Since the opening of the dispute, its status will change. The buyer must track changes to understand what is happening now. Since the system is automated, then according to the status it is immediately clear that at the moment it occurs and described in detail what actions are made.

To solve the dispute, a certain period is given. It depends on the reason for the initiation, evidence and how much the buyer and the seller can agree. At the very top of the page, the timer is indicated. A day when the dispute is open, the first step "Request Request" will appear. Intermediate step "Attraction of Aliexpress". If the seller and the buyer cannot agree, the dispute goes into exacerbation. Date is indicated in the timer. By the time, when the date "Negotiations is completed", the dispute must be closed. In any case, if both parties cannot agree, Aliexpress will help. The duration of the dispute can not exceed the deadline specified in the timer.

Decision of the administration of Aliexpress

Decision of administration Aliexpress Published on the dispute page. As soon as the dispute is closed, the order status will change to the "Spore closed. Only refund. " If a complete reimbursement is provided, then the whole cost will be indicated if the partial is the percentage of the cost. The return amount is discussed in the dispute at once. If the dispute is closed in favor of the seller, the refund request will be canceled. Then, next to the "Only Return" will appear 0.00, which means that compensation is not provided.

Learn more about the decision of the administration, you can find out in the section "Details of the dispute". There will be detailed in detail, what a final solution (NO Need to Return Goods), why it was taken and mention that the return is carried out within 3-20 business days. Also, the link will be attached in this letter. On the page with the details of the dispute.

If the dispute solution is provided with a return, then immediately after completing the dispute, a new button "Return stage" will appear on the page. The page will publish the return steps. The enrollment of funds is also given limited period. Return of money is performed in 3 tapa: the return is approved - processing of funds - the refund is perfect. The column "return performed" will indicate an estimated period when money must be returned. Return cannot be committed later than this period.

Where are the money come back after the end of the dispute?

The money after the completion of the dispute is returned to the account from which they were written off. To find out where the money is returned after the end of the dispute, check the payment settings. If you paid a bank card, then the money will be enrolled on it. If the purchase was paid by the electronic wallet, then the money will be returned to the account. All other payment methods receive a refund, according to the rules for using the service. Enrollment of money takes from 3 to 20 days, but usually returned to the card in 5 days, and on the electronic wallet - for 7. If for some reason, the payment method used is no longer valid, for example, the validity period of the card has expired, the return is credited to An account from which it will be listed on a new card.

Video: aggravated dispute

Exacerbation of the dispute - Intermediate stage between initiation and completion. If two parties cannot agree and come to a single solution, then the site administration is involved in the dispute solution. Depending on the cause of the dispute, it can be closed without exacerbation. Usually such are disputes, open due to non-treatment. All disputes are considered by the administration, on the basis of the evidence of the parties, after which the final decision is made. The aggravation occurs automatically after 5 days from the date of initiation of the dispute. No buttons to click on how in the old version of the site. Thus, the dispute has become much easier. If you have questions about how again the spores, we recommend watching a video outgrade on Aliexpress: