When buying on Aliexpress, we have to keep a dialogue with the seller. Sometimes it is necessary to ask additional questions regarding the product, its presence, it may be necessary to agree on a discount or on additional shipping conditions. In order for the dialogue to be and to achieve the desired result, you need to know how to properly conduct a dialogue with the seller from China. Only with properly constructed communication you will not be deceived, you will achieve the goal and you can buy what you want at a pleasant price.

Features of communication with the seller on Aliexpress

When you chose the product and need to decide with the seller additional questions regarding the order, you should contact a merchant in messages.

Do not forget about the culture of communication. Make a dialogue with the seller must be correct. We should not forget that communication in English can be quite difficult for a person, and if the merchant did not understand you from the first time, try quietly once again to explain what you want.

To protect yourself from problems in the future, when there is controversial issues, do not lead a correspondence in Skype, by e-mail or in one of the social networks. Even if in the case of a dispute you provide the screenshots of the dialogues, they will not have the strength and take into account. Correspondence must be conducted through your personal account. Only then, when opening the dispute, the arbiter will be able to introduce your dialogue to the consideration of the dispute.

How to send a message to the seller for Aliexpress, chatting

After your chosen product is in the basket, you can proceed to communicate with the merchant. Select an envelope signed " write Seller "and click on it. You find yourself on the page where the dialog box opens.

Here there is a partially hidden name of the seller, a place to write messages and even emoticons to emotionally paint communication.

This is one of the options to contact the seller. In fact, there are four different ways and you choose any:

• you can write a supplier from the product page;
• from the overall list of products on the official site page Aliexpress;
• from the page of the online store;
• from the virtual basket or list of orders on the site.

Chatting is the most optimal option because you can communicate online.

If you switched to chat from the product page, you can see the displayed sign of the presence or absence of the seller on the network. Sign indicates: If he is flexible with the inscription "offline", then the supplier is not on the network, but if the sign is written "Chatnow", you can write Seller, he will be able to read your message and answer.

As a rule, all sellers try to immediately answer the question, as they are interested to sell the goods on Aliexpress Great set.

If the icon is on, pointing to the offline seller, you can write to him, he will go to the network and will see a message.

When switching to chat from the overall list of products, you need to bring the mouse to the goods of interest. A window will appear with product information and the name of the seller. A burning or dull sign near his name will indicate the presence or absence of a person on the network.

Being on the store page there is an opportunity to get into the chat, turning attention to the column on the left. There are buttons, clicking on which you can conduct a dialogue with the desired distributor.

How to send a message to the seller for Aliexpress, sending messages merchant

Messages to the seller are sent in this way:

• on the page of the selected product;
• from the general list of products;
• on the Internet - Aliexpress Square;
• from the basket of pending things.

There are no special differences, there is also an icon indicating the presence or absence of a person on the network. You can write Man a message, and immediately get an answer with a detailed description of products.

Communication with the seller is very important for the implementation of high-quality purchase. There are a number of advantages if a dialogue with a merchant will arise:

• you have the opportunity to make the price of the product or get a nice gift;
• discuss the details of the product, find out the description of the product of interest, color, product size;
• the possibility of long-term cooperation will appear, in which case the permanent buyer learns about the sale, discounts, promotions and similar favorable terms.

Seller communication language with aliexpress

Aliexpress presents goods of sellers from China, this is what is a feature of the trading platform. In which language in this case, to write the seller? Chinese language to communicate with merchants does not have to do. But since they understand the Russian language, a very small percentage of sellers will have to write in English. Do not worry that you do not know English at the proper level, as a rule, Chinese sellers do not fully speak the language too. For comfortable communication, you can use Google translators. This is a service that allows you to translate messages online.

You can write a letter and transfer it to an online translator or also to enroll with the received message from the Chinese seller.

Questions arising after placing an order to Aliexpress

As a rule, many questions arise precisely after placing the order during the waiting period. After the order is paid, the buyer begins to count the days before receiving the parcel sometimes the waiting period does not coincide with reality in this case, it is necessary to contact the seller to clarify the details. Most often the following questions arise:

• why long does not send an order;
• the buyer's protection is coming to an end, and the goods are still not received;
• paid the overestimated cost of the product;
• received defective or damaged goods;
• there was a need to change the delivery address of products;
• track - Number to track the parcel is not provided or not correct.

To clarify the details of the seller, you must make a number of consecutive actions:

• using login and password you need to go to the site;
• go to the personal account;
• click on your name at the top of the page;
• select the "My Orders" section;
• select an order you need;
• click on the "Write Seller" icon;
• in the dialog box write and send a letter for a merchant.

Special program for communicating with the seller on Aliexpress

In order for communication with the seller to be as comfortable from the phone and from the computer, you can use a special program called TradeManager. It is installed on any deviva and communication occurs by exchanging instant messages. It offers downloading applications for any device, you should select the desired specifically to you.

The strength of the program is the ability to establish an automatic translation of messages, which will make a dialogue with the Chinese seller much easier and more efficient. But when the dispute occurs, make materials and screenshots only if the program is exported to your device.

It is easy to work in this program, as a rule, difficulties does not occur. For communication it is necessary to add idi seller to the "Contacts" section in your Personal Account

How to find goods for aliexpress

Search for goods on the Aliexpress shopping area is not always easy. There are a large number of nuances that should be known. In general, it is possible to find products in several ways:

• search through the categories of goods;
• through the site Aliexpress;
• search by photo;
• search for similar products.

Can open The category "All products" and find the necessary thing there.

Clicking on the picture with the necessary subject, a detailed description of the goods will open.

If you are more convenient to use the search string, you can write The phrase in various kinds, for example, look for warm boots - Boldly Write a variety of options for "Winter boots", "Winter boots", "fur boots" and similar. While you write, several options will appear - the continuation of the phrase.

Choose the right and a large range of goods will appear. From the permutation of words depends on the show of various goods in both the number and in appearance. Look for everywhere, spend time to find the most suitable. This is due to the features of the search engine site. You can also try to enter the name of the goods in English.

Surely the goods will not match the search, it is necessary to apply filters by the goods, and then on the desired color, size, material. Thus, the optimal option will remain, most of all suitable for your request.

Filter options for Aliexpress

Filtration on the site Aliexpress can be divided into several types:

• price filter;
• delivery option (paid or free);
• rating filter;
• wholesale or piece offices;
• the best choice in the opinion of the site;
• novelties;
• seller rating;
• price filter.

Among the basic recommendations are the following:

• be sure to use filtering for the product;
• pay attention to the ratings, and on the seller and the store - it is recommended not to contact the merchant with a rating lower than ninety-six percent;
• do not react to free shipping, as required by the condition, do not hurry, pay attention to the price at exit, the total cost;
• often the goods for free shipping is more expensive than by paid.

You can find out the description of the product on Aliexpress in the selected product section. As a rule, there are always available products in a very large assortment - different color palette, sizes.

Best Sellers on Aliexpress

So that the order process, buying and getting has passed without difficulty, you must choose the seller correctly. The trading platform presents the goods of a huge number of sellers, and as it happens in all sectors, not all of them are decent and punctual. In order not to guess, you should pay attention to a number of features. On the product page there are information about the seller and you need to pay attention to such moments:

• the number of distinctive signs (it can be medals, diamonds and crowns);
• term of cooperation with Aliexpress;
• percentage of positive feedback;
• sales history;
• product reviews;
• reviews of transactions.

The more units of goods sold, if in the presence of distinguishing awards, high rating and positive feedback - boldly buy from this person. This means that he values \u200b\u200bthe reputation and will not risk the sake of dubious benefits. The term of cooperation is one of the most important indicators of the quality of the seller's work.

Going to the seller's page, you can see basic information. Do not grab the first option. Search, choose, you will find the same item at completely different prices from buyers with a different reputation. Sometimes the price difference turns out to be very significant.

How to open a dispute to Aliexpress when I did not come an order. Rules and Opening Algorithm Disputs

The most common situation that causes excitement from the buyer is when the waiting time ends, and the parcel is still not. If you know the rules of behavior in such a situation, there are no reasons for concern. While the buyer's defense works, the money spent on the goods are located on Aliexpress, that is, neither the store nor the seller received money. But at the end of the term, the defense returns money will not work. In the case when the protection time ends, it is necessary to ask a merchant to extend the period or open a dispute on the return of funds. Open The dispute or dispute can be a few days before the deadline, but it is better to have a week in stock. To open a dispute, you need to find the desired lot in orders and click on the "Open Spore" icon. After that, the form will be released, which must be filled, responding to the main questions: Whether you have got the goods, describe the problem that has arisen, commemorate the desired solution to the problem in which you need to specify the amount desired to return. It is necessary to specify that the goods are not received, select the problem as a delay in the delivery of goods, specify the amount of the return. The seller must react for five days.

If the merchant does not respond, the dispute will be resolved in your favor. A possible solution to this dispute will be the seller's proposal to send a new product, you decide whether to agree or refuse such a proposal. Most often, the seller asks to extend the waiting time, as long distances and parcel can delay.

The most important nuance is that if you accept the offer to wait for the product or agree on a new one, in no case, do not click on the "Accept" button. This will mean the automatic closing of the dispute. If the goods do not come, you will not be able to open the dispute again. You need to click on the "Cancellation of the dispute" window, and then if necessary it will be possible again open his.

How to write a seller after ordering through the phone

You can communicate with the seller Aliexpress not only through the computer, but also through the phone. A large number of mobile applications help fully cooperate with Chinese merchants. You can download an application for Aliexpress to your mobile device and keep a dialogue with the seller both before ordering and after. As already mentioned, it is more preferable to talk on the Aliexpress platform so that the screenshots and files can be connected to the open dispute in the event of phars major situations. If the seller is interested in buying, is responsible and configured for long-term cooperation, it will conduct a dialogue and help in resolving all issues. As a rule, the purchases on Aliexpress are beneficially different and a person who bought the goods in China once, continues to do it again. It is possible to order a particular seller to grow into long-term cooperation. The seller is also configured to it. Therefore, do not be afraid to write, ask, bargain or negotiate a gift or discount.

The track is not tracked for Aliexpress

When all the formalities are complied with, the goods are selected, ordered and paid, the period of waiting for the parcel begins. As a rule, after departure, the store or seller provides the track to the customer - the number in which the ordered assortment is tracked. There is information about the track number in the "My Orders" section. Those who order the goods to Aliexpress in China, flows into despair, if after a few hours the parcel is not detected along the track number. In fact, to worry about the lack of information about the product of days five is not worth it. First time, the location of the order will be impossible to find out. Officially, the trading platform provides information that up to ten days there may be no information about the product.

This is the development of the situation:

• The parcel does not have a track and cannot be tracked, so it was until winter 2017, since February, information about the track number is obliged to be issued in international format.
• The seller deliberately does not give track-number or provided non-existent.
• An annoying chance and the seller took place in writing the number of numbers.
• Track There is a parcel framed, but for some reason not sent.
• Information from the trading platform just delays.

In any case, there is a program to protect shopping and buyer. In a situation where the seller tries to deceive you, you and your money are protected, the main thing is not to miss the current periods of this protection.

If, if there is a track - numbers and after ten days, the parcel is still not tracked, you must write to the seller. In the absence of bad intentions, the Seller will provide the right track - the number. Or confirm sending and say, after what time the parcel route appears. If everything remains at the same stage, no doubt open the dispute.

Translator for aliexpress

The Aliexpress trading site is presented in English. But this does not mean that if you do not know the language, you will not be able to purchase. If you wish, you can go to the Russian-speaking analogue of the site, this is easy, but some nuances must be taken into account.

To get to the site, you must enter in the Google search engine or another system "Aliexpress" or "buy to Aliexpress". A certain number of sites will open on which there will be a page of Russian-speaking and English-speaking sites.

Aliexpress.com will postpone the address to the translated page, but the search will be published again in English. At the top of the page, in the upper left corner, the question appears, "translate into Russian?", Click on "Yes" and enjoy the translated text. The disadvantage is very clouded, and at times a completely incomplete translation, in this case, if you speak English, read the original text. You can use online translators and score text to the translator to understand what is written. Sometimes the situation with the translation look even comical, with a completely incomprehensible meaning.

Order products are possible from an English-speaking version of the site with the complete absence of language knowledge. Online translators or automatic translation of the page will help this. There is also a lot of material on the similarity of dictionaries, where the most common names of the goods are provided, product description. It can also help when working with the English-speaking version of the site. In addition, data benefits are filled with key phrases with translations to communicate with Chinese sellers.

As you can see, communicate with the seller on Aliexpress is easy, it is only necessary to remember about a number of rules and try to conduct a dialogue politely and rationally. Using applications, dictionaries, online translators and phrases will help to overcome the speech barrier. Pleasant shopping!

Correspondence with the seller for Aliexpress, learning video

If you have questions about how to communicate with the seller to Aliexpress, what to ask, in what language and what to do in the absence of English knowledge, see the video.