Getting acquainted with the peculiarities of buying on Aliexpress, buyers find out that the trading platform provides protection to its customers. This is considered a kind of form of a guarantee of a successful purchase, but when problems arise, you can always count on the participation of Ali Spress as an arbitration judge in a conflict situation. But how to seek help and what should be done in this case? We suggest to understand these issues to properly defend yourself from the dishonest actions of the seller.

Disputes on aliexpress

The advantage of the Aliexpress trading platform is that it never leaves its customers one on one with problems. And one of the opportunities to protect yourself for buyers is the discovery of the dispute or as it is also called the dispute. The essence of this procedure is simple - in cases of delivery problems, a commodity or for other reasons that are directly related to the seller, the buyer in the established trading platform the order opens up a dispute.

Disputes on aliexpress It is considered effective mechanisms, since the trading platform has levers of influence on the seller. This is ensured by the procedure for payment of the order, in which the money from the buyer is not immediately entering the seller's account, but initially enter the trading platform. After the buyer confirms the receipt of goods, which corresponds to the characteristics specified seller, the money is transferred to the seller's account. The presence of this warranty period just allows you to return money back to the buyer in case of problems.

The dispute procedure although it guarantees the buyer's protection from the fraudulent actions of the seller, but this does not mean that the latter remains defenseless in conflict situations. Unfair there are not only sellers, but also buyers who come up with many ways, how to get the goods for free. One such methods is the discovery of the dispute and the provision of fake evidence. Participation in the conflict of the trading platform allows you to objectively and impartially sort out the situation. Such participation is similar to the arbitration referee, where the judge is an uninterested and impartial side.

Causes of opening disputes on Aliexpress

Causes of opening disputes Aliaxpress is diverse and their full list can be found when filling in a special form. Now we suggest familiarizing yourself with the most common of them:

• the parcel does not come within the specified period;
• product Defects;
• non-compliance of the goods specified in the descriptions characteristics;
• incomplete package of goods;
• the goods did not fit in size or color;
• it is impossible to track the parcel according to the track number specified by the seller;
• the parcel was lost during the delivery.

Be extremely attentive when choosing a reason, since it must be as close as possible to real circumstances. Remember, the mediators in the study of the circumstances of the case will focus on the attention solely on the evidence base of the buyer, which concerns the specified reason, and lose all unnecessary. If you do not adhere to this recommendation, then risk a dispute to lose, because the mediators will be able to skip the important points.

If there are two or more real reasons for opening the dispute, it is recommended to choose one that will disclose the entire essence of the problem, and for which there is a good evidence base.
It is not necessary to risk and indicate unreal causes, especially when receiving a product, declare that in fact it is not. If the administration reveals fraudulent actions, then a dishonest buyer can block and it will no longer be able to make purchases on the trading platform.

How to open the dispute if the goods did not come

Now it's time to consider how to open the dispute if the goods have not come or in any other cases.

First you need to go to your account and select the "My Orders" section. Among the available order list, select the one that plan to appeal, and click on the "Open Spore" button. After the window opens, where you can fix all the claims. Especially thoroughly fill item - "Expected Decision", in which two options for solving the situation are available - return of goods and money or only refund. These items have one fundamental difference - in the first case, the buyer will have to send the goods to the seller before receiving money. At the same time, the buyer will independently pay for the shipping cost.

You can open the dispute on 10 day after sending the goods, until this point it is impossible to start the dispute procedure.

Many buyers are interested in the question of how to open the dispute if the protection time has ended. It often happens that buyers do not get acquainted in advance with the rules of the work of the trading platform and, passing the deadline, they still want to get protection against AliExpress. But it is impossible to do this after the end of the protection period, since the money will be transferred to the seller's account, which means the trading platform will not have influence on it. Therefore, in advance, recognize the permissible life of the goods and carefully follow the time after sending the order. At the same time, honest sellers in most cases indicate the maximum delivery time to reinsurance themselves.

Aliexpress you can find goods, near which there is an extended protection icon. If possible, then take these things to extend the time to open the dispute.

Instructions for maintaining disputes on Aliexpress

Now buyers know how to successfully open the dispute On AlExpress, it is important to consider the features of the dispute.

The essence of the dispute is always money, so you can not need to send a new product or discount in the official dispute. Such options are possible with the seller agreements and the buyer in personal correspondence. At the same time, the results of the negotiations outside the trading platform will not be protected by the administration, therefore, the Buyer will only hope to hope for the severity of the seller.

Instructions for conducting disputes on Ali Express assumes that within 5 days from the date of opening the dispute, the seller must respond to the buyer's claim. If the seller offers an option to solve the situation, then the buyer can be accepted and reject it. In the first case, you must click the "Accept" button and the dispute closes on the last offer. Remember that after that, re-open the dispute will not be possible. By clicking the "Reject" button, the buyer does not agree and in the future the dispute will be exacerbated - transferred to the decision of the administration (note that since 2017 it is done automatically).

If the buyer with the seller has agreed in personal correspondence, the first can close the dispute. It is worth being the buyer very attentive, because if the dispute is closed until the end of the protection period is completed, it will still be possible to open it again. This will help influence the seller who wanted to deceive the buyer. If the protection time ended and the dispute is canceled, then it is impossible to open it again.

How to make a dispute to aliexpress

In addition to the study of the algorithm for actions when conducting a dispute, the Buyer needs to take into account the features of how to make the dispat on Ali SPress.

• It is necessary to take care of the evidence in advance, because without it, it will be impossible to prove the guilt of the seller. To do this, you can take a photo or video unpacking the goods, focusing on defects and other disadvantages. You can fix the first inclusion of the item. If you take pictures of marriage, then you can edit the pictures and set the marks in the places you need to pay attention to.
• Correctly and clearly formulate your requirements - this is another important point. There is an expression that brevity is the sister of talent, and in this case they need to use. If it is detailed to describe the entire order procedure and its consequences, the administration when considering a dispute may not understand what the buyer wanted to pay attention to. Consequently, the success of a positive decision is impossible to guarantee.
• As a language for correspondence, it is better to use English. It is universal and all sellers, as well as administration employees own them at a sufficient level to understand the situation. If you do not own this language, you can use translators. In addition, in the network you can find common phrases for the management of the dispute to Aliexpress.
• Communication with both the seller and the administration is needed politely and with respect, regardless of what feelings are experiencing to opponents. Threats and blackmail not only will not help, but will be able to harm. The administration most often blocks buyers who experience such disputes.

How to open the dispute in the mobile version to Aliexpress

A few years ago, the trading platform for its customers has developed a special mobile application through which purchases has become even more convenient.

Therefore, buyers who prefer to make purchases in this way can interest the question - how to open the dispute in the mobile version on Aliexpress. In general, the procedure is identical as when working on the site, only an interface differs, but it does not create difficulties in the design of the dispute.

The algorithm of action is the following:

• In the appendix, open an order for which you plan to conduct a dispute procedure.
• At the bottom of the page that opens, click the "Open Spore" button.
• After that, the form will be available to fill all the arrangements of the dispute. In the future, it is necessary to adhere to all the above rules.

The functionality of the mobile application allows you to take photos and video products directly from it. At the same time, you can download ready-made videos and photographic materials is also possible.

Despite the advantages and simplicity of use, experienced buyers do not recommend conducting the dispute procedure through the application, since its functional characteristics are still limited.

Dispute to Aliexpress video

The final phase of consideration of the dispute procedure, in the case of a positive solution for the buyer, the return of funds is considered. This procedure can take from 3 to 15 days depending on which account they will be returned. At the same time, according to the rules of the trading platform, funds are transferred to the account from which payment was made to ensure the security of the cash of the buyer.

This procedure should not cause difficulties, but still sometimes you can face them, and then you should clearly follow the recommendations of the trading platform:

• The duration of the bank card has expired at the time of return, then you can contact the bank that it issued it and it will transfer money to an existing score.
• The bank went bankrupt, and the return procedure has already begun, then, as instructions on further actions, it is necessary to refer to the issuer of the bank card.
• The dispute is over, and the return on the card did not occur, then you need to check out the bank from the bank 2 days before the purchase and 10 days after the expected date of completion of the return. If information about the means still failed to get, then you need to send the site administration to the bank's application and an extract for the previous period.
• Money came to the account, but the amount turned out to be less than paid for the goods. This is possible due to the fact that the guarantees of the protection of the buyer of the trading platform does not apply to such cases: the commission for the operation, bank fees and changes in the course of the currency. To clarify this information, the Buyer is recommended to seek advice in your bank.

Now all the secrets of the dispute procedure are disclosed and buyers can safely use it, but if you have questions, then we suggest watching the video - how to open the dispute to aliexpress.