Aliexpress It is an international trading platform. Millions of people ordered daily product And get their orders. The seller is distinguished by sociability, benevolence and appreciate every client. But, unfortunately, there are cases that can overstate the impression of cooperation with Aliexpress. Sometimes for various reasons product Not delivered to the customer. What should I do in this case? How not to lose money? Let's try to figure out together.

When you need to open a dispute on Aliexpress

When the protection time comes to an end, you must open dispute or dispute. Approximately seven days before the end of the term should be collected by this issue. Dispute - This is the option of relationships that are necessary in the event of controversial situations. The dispute opens in cases when product did not come, and until the end of the protection remains less than a week when product It came, but its appearance, the quality does not correspond to the description or is defective.

Subject to non-treatment of goods you need to open disputeTo protect yourself from the loss of money and the non-receipt of the goods at all. During shopping customer Gets information about the track number in which you can monitor the movement of ordered items and indicates the term delivery of the order, most often it is a month with a little, near rock days. Although there are cases when the delivery time is up to sixty days. This is due to a rather long expensive expensive from China to the destination. Therefore, to open dispute Earlier than a week, it is not worth it. But before opening dispute, Ask the seller to extend the protection time, in the overwhelming majority of cases, this is enough, the merchant agrees with a request. Thus, the protection period can be three months, which will allow the goods to reach the customer.

But there are no cases when product Received, but its equipment, the content does not correspond to the declared characteristics. Customer The site is under the protection of the administration, and the fact of such discrepancies is equal to the deception of the buyer. Thus, to demand a refund possible if observed:

• defective product, defect;
• non-compliance with the description posted on the site;
• inconsistency of the size of clothes or shoes;
• damage to the goods;
• very bad quality;
• non-compliance with parcel.

How to open a dispute to Aliexpress

Customer enjoys the right to open the dispute if product It did not come or does not come, although the protection time ends. To open disputeYou must go to the site under your nickname, go to the "My Orders" section. All perfect purchases will be displayed here, the goods that are obtained, on the way or are preparing for dispatch. The page features:

• get the order details;
• confirm receipt of the parcel;
• open dispute.

In order to open dispute, There must be good reasons, make sure that you have enough grounds for this action.

Statuszazaza

To monitor the movement of the parcel and know when to open the dispute so as not to skip the time frame, follow the order status. The site administration notifies the buyer about all changes: was it successfully paid, whether the parcel was sent.

Parcel status is defined in the "My Orders" section.

Status "waiting for payment" means that product It was postponed to the basket, but the payment was not made.

The status of the "Payment Check" is given after the money was translated, the system checks whether the cash was received, usually a check is carried out during the day. In rare cases, it takes less time, up to five hours.

The status "Order Processing" is the time that the seller is given to sending goods, if he does not send product During the allotted time, the order is canceled, and the money is returned to the buyer's account. The period set to send may be different in each case. At this stage, you can still change and refuse the product, returning money.

The status of "order sent" appears after the merchant sent the parcel and provided a track number. This status option can hang for a very long time, until the receipt is confirmed or on the contrary, the dispute will not be opened.

The status "order frozen" appears when the seller has problems and it is suspected of fraud. Buyer This situation does not hurt, even when closing the store, the money of the trading platform will return to full.

The status "Completed" appears at the parcel after confirming the receipt, after the end of the protection time, terminate the dispute, cancellation of the order.

The status of "payment processing" appears in some cases after product Received and confirmed. This means an additional cash testing and concerns the seller only.

What to write when opening a dispute to Aliexpress

If the circumstances still have so much that I had to open dispute, It is necessary to remember the basic rules of behavior by the buyer. Actions should be thought out to achieve a positive result.

During the dispute, the buyer's dialogue and merchant is conducted in English, both for the buyer and for the Chinese seller, this language is most likely somewhat, therefore online translators and dictionaries are used.

Algorithm of the beginning spore looks like that:

• about the question of whether product, it is necessary to answer the affirmative or negative;
• in the second line "Please Tell US Your Solution" it is important to assess the situation, to speak, what damage you want: partial compensation, full refund;
• in the third column there will be a question about the desire to return product for exchange, it is very costly process, so it is better to demand a refund, especially, the shipment is in this case paid by the affected party - the buyer;
• after that, it is necessary to describe the items, indicate in detail what problems with the goods you have been identified;
• it is important to attach photographic materials, video shooting, screenshots with a merchant.

What evidence needs to be provided

Even the fact that the administration Aliexpress Always guarded the interests of the buyer, it will not be useful if there is nothing to present to the opening of the dispute. We need good evidence that you are a victim. As already mentioned, these are documentary evidence: photo, video.

Getting a package by mail or courier, be sure to perform such actions:

• remove the unpacking process on the video, especially if product very expensive, it is important to make a close-up, one file, without releasing goods from the frame;
• it is necessary to focus on the fact that product sealed;
• if there is damage, marriage fix the facts are large.

Most often, the parcel comes on time, in good condition and worthy quality. But it is better to be renounced not to lose money.

Disputenot confirmed by facts will not give a positive result for the buyer.

Terms of consumer complaints

After customer He declared the desire to receive compensation, the merchant has fifteen days to agree with the buyer "peaceful" way. If such actions did not happen, exacerbation occurs spore And at this stage the administration is doing Aliexpress. In this case, time is tightened to several months. Often salesman interested in resolving the dispute without attracting the arbitrator, and customer - Since this is a very long process.

If the merchant ignores your request to figure out the situation and does not respond to messages, exacerbate the dispute without thinking. If during this period product, due to the lack of which everything was brewed, came, you just close dispute And confirm receipt. Do not be sick, because not only salesman has a reputation as well as customerwhich was seen in fraud or deception.

The aggravation of the dispute occurs when the two sides could not come to the agreement. Before confirming the receipt or expiration of the order protection, the money is at the site administration Aliexpress And the seller's access to them is not. Therefore, understands dispute And the decision is made to give this money: a merchant or return the customer. Therefore, it is important to control the deadlines in order not to miss the moment when the money will automatically be translated by the seller, without confirming the package delivery by the customer. Early exacerbate dispute It was necessary to buyer. Since 2017, the exacerbation occurs automatically, at the end of the time reserved on a simple dispute.

When salesman It will offer to dispute solutions, see whether you are satisfied with its conditions. With a negative embodiment, deflect one, two or ten offers. It does not matter how much, you must abide by your interests.

Where the money is returned after the dispute

After dispute Won, cash is returned to the buyer. Wherever depends on the settings, it may be the account from which they came or to the Alipay account. No action is needed, now you just need to wait. The waiting time ranges, the funds can return for a couple of days or weeks, to whom as lucky.

As can be seen from the table, the fastest return option - Alipay account. In cases where the Customer is in vain waiting for its means and is nervous due to the lack of money, they most likely have long been on Alipay's account.

To check whether the money returned and where, after the completion of the dispute, it should be done like this:

• in the orders section about the concrete, which was dispute, click on the "Read more" button;
• on this page, in the payment section provided all information about personal funds;
• the second option in the Ordering section is to see the section on the return stages.

How many times can you open a dispute on Aliexpress

Sometimes there is such a situation when it is necessary to open a re-dispat on the trading platform. Make it possible an arbitrary number of times, as long as on product Protection is valid. Do not everyone know that opening the dispute is possible and after the receipt is confirmed. According to the rules of the site on product Acts and post-promoted. For fourteen days you can open dispute. But if you accepted the seller's offer, and then changed my mind, all dispute Closed and the opportunity to open or sharpen it you no longer.

But also know that with the opening of disputes on your part and winnings in them, your account can be blocked. Along with deceivers sellers, the same buyers and customer rating may include the seller how decent and trouble-free. In such cases, merchants will avoid transactions with a dishonest buyer. Opening spore on Aliexpress Always unpleasant. This is lost time, money, the desire of dreams to contact the site. I would like to note that the percentage of successful purchases at times above and some buyers are safely acquired product.

But you need to be prepared for any situation and know your rights so that in the event of a controversial situation, act is cooled and right. In order to figure out the nuances of such a procedure as the opening spore, watch the video. There you can find answers to all questions. Successful and trouble-free shopping!