The dispute on Aliexpress is sometimes forced measure. It helps to expose dishonest vendors, and return their money. But you need to know how to discover the dispute, in what situations, and what to do after it is discovered. This will be described in this article.

Instructions for the opening of the dispute to Aliexpress

Sometimes the opening of the dispute on Aliexpress Helps returns his money, or to re-send the parcel if it has not reached the recipient. With the help of the dispute, you can even expose dishonest vendors, and forever protect yourself and other users of the site from deception. But how to open a dispute, what causes for it to open, and what to do next? Replies to these questions readers will be able to find in this article.

Reasons for the opening of the dispute on AlExpress

In order not to be blocked for incorrect behavior, you need to know which reasons are relevant to open a dispute.

Absolutely all purchases made by users Aliexpress, are under the protection of the buyer's rights before confirming the receipt of the parcel. If the goods did not come, or came, but has a significant marriage, the buyer has the right to open a dispute, the decision on which the seller will be obliged to fulfill.

In order to open a dispute for a specific order, you need to go to the section "My orders", and near the desired goods click the "Open Spore" button

ATTENTION! If the buyer clicks the "Confirm Product Getting" button, and confirm that the parcel is obtained, the dispute will open it impossible.

So it is better to look at the package package, and the purchase quality, and only then confirm receipt. If there is no anything, or the goods will not be worked, broken, etc. - You can open the dispute and correct this problem.

The reasons for opening a dispute may be that the goods were not received, or was obtained, but has any marriage. Therefore, the reasons may be the following, and the solution on open disputes will be appropriate.

Ways to refund money for Aliexpress

Open dispute solution on Aliexpress Maybe several species:

• Full refund to the buyer
• Partial return of funds without sending goods back (in case the equipment is broken, the color does not correspond to, etc.)
• Full refund to the buyer, and sending the parcel back (the goods came in a non-working form)
• Re-sending goods (the first parcel did not reach the user at a certain time)

Since in most cases an integral part of the completion of the transaction is the return of funds to the buyer, users should know what ways you can return your money.

Return of funds is made in the same way as money was sent:

• On a bank card
• On a virtual wallet
• On one of the payment systems
• Return to the alipay wallet. This refund is possible if this function is set in the settings.

So, if after an agreement on the return of funds (fully, or partly), during ten calendar days, money did not come back to the payment system that the buyer used to pay, it is worth contacting Aliexpress support service. You can find it at the bottom of the main page of the site:

How to open a dispute on aliexpress

What to open a dispute, and for what reason, have already figured out. Now it is worth considering how to do it.

So, for example, the buyer does not receive his order for a long time, and the seller does not come to contact. It is time to open a dispute. To do this, first go to the "My Orders" section through page profile.

After that, you must click on the "Open Spore" button, which is in the "Possible Actions" column:

After that, you need to choose what the buyer wants: only the return of funds, or the refund of the means and product. For example, if you select "Return only", we obtain the following window in which you need to specify whether the goods were obtained, and a more specific reason for opening a dispute. This can be like the fact that the goods did not reach the buyer and other reasons. The buyer can submit additional evidence (for example, if the goods do not work, then a photo or video), this will serve as an additional argument in the dispute over the buyer.

How to win a dispute on aliexpress

When the user opens the dispute, it is logical that he hopes to win. Therefore, everyone is interested in the question of how to properly behave to win it.

1. First, you should not try to deceive the aliexpress team through a dispute. That is, if the buyer received the goods - you do not need to try to bring my money to the money fraudulently. In case the deception is detected, aliexpress team Mandatory take action, and there is a high risk of being banned.
2. It is necessary to determine the reason for the dispute as accurately as possible, describing the maximum of information. If possible, it is worth downloading additional evidence in the form of a photo and video.
3. Buyers who opened the dispute must be fully in their own, or to look for alternative solutions that will arrange both sides. In the case of anything, you should not be shy to press the "Tighten Spore" button if necessary.
4. Maximum create evidence that the dispute is not just just like that. For example, if the size of the thing does not match the product specified on the page - take pictures of measurements, and attach all this to the evidence of the dispute. It is worth noting the video, and also to attach to evidence.

5. You need to describe in detail the problem in the window above. The more this window will be fulfilled - the higher the probability of victory in the dispute.

Instructions for the opening of the dispute to Aliexpress

In fact, open a dispute on Aliexpress Pretty easily, and this process will take no more than five minutes. The main thing is to prepare evidence if they are.

It is worth reminding once again that you do not need to try to deceive the seller and the resource administration, and try to open a dispute where it is not needed. In case the product does not come at the appointed time, you can try to extend the time protection time (this is the period when the buyer can still challenge the order). If the user is confident that the situation is not able to improve (the goods came in poor quality, the user is sure that the goods will not reach, etc.), the instruction described below is clearly useful.

• Step 1. You need to go to the main page of the site, and find the "My Orders" section.
• Step 2. In the above section, find a product about which the dispute will be opened.
• Step 3. Press the "Open Spore" button in the "Possible Actions" column.
• Step 4. Select the desired outcome of the dispute (refund, or refund of the means and product).
• Step 5. Fill out all the forms on the open page. Special attention should be paid to the description of the problem and bringing evidence.
• Step 6. Confirm the desire to open a dispute, and wait for the seller's response.
• Step 7. After the seller's response to the dispute request, you can either sharpen or take it.

Note: Before opening a dispute, you can try to make contact with the seller, and resolve the question in correspondence. Then the process will accelerate significantly.

When you can not open a dispute on Aliexpress

If the opportunity to open disputes was available constantly - then the fraud would be more than more. But since a person can simply "pass the moment" moment, while you can challenge the goods and return your money, it is worth knowing the situation when the dispute cannot be opened.

It is worth noting that in the Aliexpress support service there is a whole chapterdevoted to disputes. There buyers will be able to find comprehensive information on any matters related to disputes.

So in what situations should not even try to open disputes on Aliexpress?

In fact, such situations are not so much, or rather, to say, only two.

First, it is worth it to repeat that you do not need to try to open a dispute as a deception. Buyer who received a normal quality product, but who wants to save and return his money, may, of course, try to make it fraudulently. However, if the deception is exposed, the site support service has a number of punishments for dishonest buyers.

Secondly, it is impossible to open a dispute after the completion of the protection of the goods. After this time expires, the money will be shipped to the seller, and the order will be automatically closed. Therefore, it is worth watching this timer very closely, and in the case of which, or ask the seller to extend this time, or to open the dispute and try to return its funds. Find this timer you can around the order:

How to extend the defense time on Aliexpress

There are cases when the buyer is confident in the fair seller, and understands that the parcel does not come due to the delays in the delivery service. However, I do not want to rely exclusively on human integrity, and no one has canceled the loss of parcel. Therefore, if the time protection time expires, and there is no package - it is necessary to extend this time.

Make it can only the seller, so the buyer sends a request to the seller to extend the order protection. In the mobile version of Aliexpress there is no such possibility, so users must write to the seller's personal messages with a request to extend the order protection.

If the user prefers a computer version of the site - everything is easier. You need to go to the "My Orders" section, select the desired product, and go directly to the order page:

Then it is worth finding an item on the extension of the buyer's protection, and click on the selected words:

After that, the seller will come notice of the buyer's desire to extend the order. Usually, within two days, the seller confirms the extension of protection. However, it is worth checking the timer more often, the buyer's defense has not fully expired, because it is impossible to open a dispute, and the user will not have a chance to return their funds.