Dispute on aliexpress, he is dispute - The method of solving the conflict between the buyer and the seller. The dispute is an essential feedback tool that allows you to control the quality of service on the Chinese site. The dispute is designed to resolve problems with the order, its quality and delivery on the basis of presented evidence, in order to partial or complete compensation of funds or return of the goods. The dispute is a means to protect the buyer's rights, so each user has the right to get a return if the customer service rules are violated. In case of non-fulfillment of its obligations, non-fulfillment of the rules of the site and other policy violations AliexpressThe seller undertakes to accept the dispute and fulfill the customer's conditions. The dispute can open each buyer, if the goods did not come after the expiration of the defense period, it was damaged during the delivery process, the quality of the goods does not correspond to the description, the seller sent not the goods that was ordered, etc. If the seller does not accept the terms of the dispute, the site administration will take part in his decision. How to open the dispute to Aliexpress what to do to win the dispute and how to behave correctly, we will talk about it further.

Reasons for opening the dispute to Aliekspress

Orders Aliekspress are under the protection of the rights of buyers, so if the seller has violated the policy site or product was not received on time, the buyer is entitled to claim a refund. Open debate can be under different circumstances, and depending on what the cause of the dispute, it may be a different outcome of his decisions. The reasons for the dispute to Aliexpress They come with full compensation, that is, the return of the entire value of the goods; partial compensation, ie a return of up to 50% of the amount while the goods remain with the customer; and exchange of goods, the shipping costs paid by the buyer. What the outcome will be adopted depends on the essence of the dispute.

The dispute can be any claims of the buyer to the seller or the quality of service in the store Aliekspress. Exercise causes may serve the following situations:

• the seller sent the wrong size that was specified in the order;
• the seller sent the wrong item that was specified in the order;
• product quality is worse than indicated in the description;
• during the delivery of the goods damaged and may not be used;
• on the product has visible damage or factory marriage;
• the goods were not received in the buyer protection terms;
• the goods do not come after the expiration of the term of protection of the buyer;
• no tracking information and the product no one knows where;
• tracking information has not been updated for a long time, and the term of protection comes to an end;
• the seller did not send the goods on time.

Any of these reasons is a strong case for opening a dispute. Depending on what caused the dispute, the buyer can expect a full refund or partial compensation. If the goods do not come or the seller did not sent, then in that case provided a full refund. In the case of marriage, corruption, disparity description - possible partial compensation of up to 50% of the value of the goods, the buyer leaves the product itself. If satisfied with the quality of the goods, the product itself is pleasant, but has been chosen, for example, is not the size, it is possible to negotiate with the seller on the exchange. In this case, the buyer sends the goods to China, and the seller after you receive the parcel, send a new one. Shipping at buyer's expense.

Reasons for opening the dispute to Aliexpress May be different, while in some cases it is necessary to provide evidence if, for example, there is damage to the product, in other cases - sufficiently information specified in the history of the order, for example, if the parcel has not come. Before opening dispute, It is necessary to choose the outcome of the dispute "Only Return" or "Return of Goods and Money". To begin with the dispute is settled between the buyer and the seller. If the seller refuses to accept the customer's conditions, the site administration is attracted to the dispute solution. The reason for the dispute should be objective, so if you want to get compensation for the fact that there are a little non-smooth on the seam t-shirt, then you should not count on satisfaction. Authoritative stores under the "Reliable Brand" sign usually immediately take disputes without any questions, but in this case the reason for the dispute should be a wiggle, otherwise the seller can offer its conditions, and the dispute will be completed in favor of the seller.

Disputes on Aliexpress

Dispute on aliexpress He is a guarantee of the buyer that if the goods are not received from China, he can count on a refund and its money will not be thrown into the wind. If there were no policies to "protect the rights of buyers", then users would simply not risen to order on the site. Disputes are conducted under the control of the site administration, therefore, if there is no solution during the period of the dispute, the dispute will automatically be closed in favor of the buyer. Spores by Aliexpress There are two types: full refund or refund and money. Submitting an application for a dispute, the buyer must tell in detail about the problem, and then select the desired way to solve it.

Dispute You need to open only if you have complaints about the quality of the product or delivery. In case you are not satisfied with the seller's service, you can file a complaint. Problems due to which the dispute opens, can be associated with various reasons:

• delivery method does not match the description;
• product does not meet the description;
• quality is worse than specified;
• the goods are damaged;
• inconsistency of quantity;
• fake;
• problems with components.

In addition to the selected reason from the list, you will also need a detailed description, why did you decide to open dispute. To do this, you need to paint, what exactly you are unhappy. Information is available in a special window where you need to provide clear grounds for a refund, no more than 512 characters. Briefly describe the problem in English. If you do not speak the language so fluently use an online translator. If necessary, provide the photos, where you can see evidence of the opening of a dispute. You can also download the video.

Once an application for a dispute has been submitted, the information about the process of his decision will be published on the product page. Seller can provide an alternative method to solve the problem. If you are not satisfied with it, do not accept the terms. The decision on the dispute will be published in the "Returns and disputes", which also will be described a process for handling disputes in stages.

Dispute is an optimal solution of conflicts between the buyer and the seller. First of all, the buyer should try to resolve the dispute directly with the seller. If you confirm the receipt of your order, you will not be able to count on the opening of a dispute, since the money will be immediately transferred to the Seller. Regardless of what the cause of the dispute, you can look forward to a fair solution of dispute, if properly open a dispute and take advantage of the rules of its conduct.

Advantages of opening a dispute on Aliekspress

Aliekspress policy provides customers the confidence and reliability when making orders. The site guarantees the "protection buyer", which allows users to calculate for a full refund for non-payment of the order, complete and partial refund if the item is not as described, with the ability to keep it. To quickly solve the problem you need to contact the seller. Many of them are willing to resolve disputes without question, and if not, then the service Aliexpress review your application and make a decision. The site provides basic safeguards and additional guarantees. Basic warranty - is timely delivery and return. Additional guarantees a guarantee of authenticity and the possibility of returning the goods back. The existence of safeguards ensures the reliability of transactions on Aliekspress, so in the case of poor service, the customer can count on a fair solution to the problem.

The advantages of the opening of the dispute on Ali EExPress are that in the absence of information about the track and expiration of the buyer's protection, 100% will be returned to the goods in full. Also, the buyer can count on partial compensation if the goods were damaged during delivery. The seller's guarantees apply to the entire order from the date of sending it to the receipt. And even, despite the fact that most of the problems with orders are due to weak logistics, the dispute solution is valid fairly. Money for the goods are sent to the seller only after the buyer confirms the receipt of the order, therefore, with respect to the buyer, Aliexpress is honest and reliable. Ordering on the Chinese site, the buyer does not risk anything and even if the order is worse than indicated in the description, or during the delivery will break it damaged, it is still dispute will be resolved in favor of the customer. The advantages of the disputes on Aliexpress include:

• the possibility of a complete refund of money when noting the order;
• the possibility of partial compensation in the poor quality of the goods;
• the ability to return the goods and money even in the absence of evidence of the dispute;
• the ability to return the whole amount until the expiration of the buyer's protection;
• the ability to get money for the goods after the expiration of the buyer's protection.

Often, buyers open a dispute for refund, and the seller offers to extend the protection time. A similar alternative can go, since delays in the delivery of goods from China often happen. It happens that the defense has expired, the seller returned the money, and the goods still came. In this case, to inform the seller or not - the case of conscience of the buyer, but you can, of course, leave the goods, and money yourself.

How to deal with Aliexpress?

You can open a dispute if the buyer's protection is coming to an end, but there is no product or then when the goods have already been received, but the buyer has complaints. In any case, to open a dispute in different situations need equally. First of all, go to "My Aliexpress" and select the "My Orders" section. There find a row with the order to which you want to open dispute And specify the "Open Spore" string.

This will open a page with the order, where the right indicates once again the "Open debate" and there will be a form of dispute. If you are willing to wait a little longer, you can ask the seller to extend the term of protection of a private message. If the protection period has expired and after the extension, you can write the seller to resolve the issue of return. If the seller fails to contact, fill out the form to the dispute. Choose the best solution to "full refund" or "return policy and money," and then press the button with the selected solution. After that go to form filling dispute:

• select the expected decision;
• specify the type of problem;
• enter the amount of the refund;
• describe the nature of the problem;
• add photo / video if necessary.

Once you have completed the form, click "Submit" and your inquiry will be sent to the seller. correctly to dispute to Aliekspress necessary, in accordance with the rules of the dispute, that is, if you do not agree with the seller and its alternative solution, it does not accept its conditions. Also, do not confirm anything until such time as your application is pending. If you confirm the receipt of the order, it is automatically closed. Over the next 15 days after the order is completed, the buyer can apply to the dispute, but no later. Also, you can open a dispute for 3 days prior to the expiration of the term, but in 90% of cases, such a dispute will be completed with the extension of the protection period. Information about the dispute process is available in the section "Stages of return." On consideration of the seller has 5 days. If he does not accept your terms, the dispute will be closed in favor of the buyer immediately. After completion of the dispute money order will be refunded within 3-15 days.

If the provided return, the seller sends you a personal message details that need to send a parcel. Sending the subject goods in the original packaging and without the use of tracks, otherwise, your request for compensation can not be satisfied. In partial compensation, the buyer reserve the product and the seller sends him the amount you have a buyer, if the seller agrees or the amount you see fit. If you are not satisfied with the resolution of the dispute, you can appeal it. To do this, go into the history of the dispute and find a button «Appeal». Appeal against the result can be no later than one week after the end of the dispute.

How to win an argument on Aliekspress

win dispute to Aliekspress simply, if the reason for his discovery of reasonable and objective. All requests for dispute Complete with full reimbursement if the order was not received. The track information is updated up to the receipt of the order by the buyer, so if you want to deceive the seller, then you will not come out. If you really faced your order patiently, agreed to extend the term of protection, and he still did not come and did not come about the track and there is no information about the track, then on these grounds you can open a dispute to return the full amount.

win dispute to Aliekspress In case there is a defect or marriage of goods, it is possible only if you provide a photo of the proof where the reason for the dispute is clearly seen. If the goods were damaged during the delivery process, it is necessary to remove the unpacking process on the video and directly in the mail to make photos of the product so that the seller does not arise the counter-arguments to your address that they are supposedly damaged. When damaged goods, you can only count on partial compensation. Its size is determined by the degree of damage or marriage.

In the event that you ordered one product, and you have come at all something or another size, you can count on full compensation. At the same time, in the history of the order, it will be accurately indicated that you paid for, and you should take a photo to demonstrate what they got. Thus, the presence of an order history is your evidence to win a dispute. Do not agree on the seller's conditions, if they do not suit you. In a similar case, the Seller will go on tricks to benefit from the dispute, therefore, do not confirm any actions and do not complete the dispute before the decision satisfies you. If you see that the seller is trying to deceive you, you can file a complaint with the site administration.

Return of money for Aliexpress

Return of money is the most common outcome of disputes on Aliexpress. Get your money back the buyer may if his order came or sent him not what he bought. You can return money only through dispute. The corresponding Count "Full Return" is provided, where the solution to the dispute is complete compensation in the amount that the seller was initially paid for the order. Money for payment for Ali Ekspress is listed by the seller only when the buyer confirmed the receipt of the order. During the dispute, it is possible to solve a full refund, and then money for payment is returned to the buyer. Thus, the return of money on Aliexpress It is not even done by the seller himself, but the payment system of the site.

If the seller agreed to refund, the entire amount should be charged to the buyer within 3-15 days from the date of the dispute. If the money did not come, you need to contact the site administration and file a complaint on the seller. Get compensation The buyer can only on that card with which money was written off. If the money was paid by another way, then return to a personal account no later than 15 days. To get a full refund, in the form of the dispute, you need to specify the "return amount" and the maximum value that should not exceed the cost of the order or delivery, that is, you can not require the seller to return more than paid.

The process of returning money is under the control of the administration, so there are no cases when the money has not returned after the completion of the dispute. If you want you to return money to another card or account, contact Aliexpress customer support, in order to change the details.

Dispute after the deadline for the protection of the buyer's rights

The protection of the buyer's rights is a period of which you can open a dispute to apply for a refund and exercise any actions with the order. The seller itself sets the duration of this period. And it can be from 25 days to 75 days depending on the selected delivery method. The protection time can be extended for a certain period, which gives the right to receive the same basic guarantees as during the primary defense period. The dispute after the deadline for the protection of the buyer's rights is the most common appearance of the dispute, since its reason is the lack of an order or its receipt in the improper condition when the protection time has expired. According to the rules of Aliexpress, the dispute can be discovered no later than 15 days from the moment of expiration.

If the order did not come within the deadline, you can ask the seller to extend the protection time on the number of days you consider necessary. If the information about the track is monitored and the order is about to come, but the term comes to an end, it will be enough a few days to maximize the week to extend, and if there is no information, you can ask for a month, most importantly, do not confirm the receipt of the order until the moment While the parcel is not received. You can request the extension of the protection life on the page with the order in paragraph number 2 of the first block.

Specify the desired period to which you want to extend the protection and click "Send". After that, the seller get your request for the extension of protection. If the order did not come after the extension, you can open the dispute. The history of the order will be your proof to get a full refund. Before opening a dispute, contact the seller to get tracking information. If the seller cannot provide you with this data, then during the dispute, the lack of information about the track will also be your proof to return. The main thing, follow the delivery process to have time to apply for the dispute no later than 15 days from the end of the protection period.

The most winning disputes on Aliexpress

In general, any situation in which the seller violated his duties. is a winning for the buyer. According to the rules of Aliexpress, the buyer fills the purchase form, pays for it, and then the seller sends an order during the time of processing the order, and it is delivered in a period that does not exceed the buyer's protection. Violation of customer service rules, sale of low-quality goods, excess delivery time - the seller is responsible for all the responsibility. If you are not satisfied with the quality of the goods, it does not correspond to the declared or the goods did not come completely without tracking information, then the buyer can get the entire cost of the order or part, depending on which cause is the dispute.

The most winning disputes on Aliexpress - Those that end with full refund. This includes cases if the order did not come on the protection time of the buyer or did not come at all. Then the seller is obliged to return the money for the order in the full amount of the value that the buyer paid. Also, the winning are situations. When the goods came with a small marriage, then the seller will return part of the money, and the goods remain the buyer. Thus, a good product or thing can be fixed and used, but also to get a partial refund.

Instructions for reference to Aliexpress

Correctly open dispute is the key to a successful dispute solution in favor of the buyer. First, never start quarrels with the seller, insult it in messages and threaten. Such actions can cause the dispute will be resolved in favor of the seller without compensation and the right of appeal. Secondly, follow the instructions. You do not need to try to snatch and leave yourself an order if the track was not tracked. If all the same information about receiving the order will appear from the carrier, it will come to the seller and, of course, no on any complete compensation of speech and can be. Be honest and follow the instructions on keeping an aliexpress:

• go to "My Orders" and locate the order number;
• specify the "open dispute";
• select a solution to the dispute "Full Return" or "Return of Goods and Tools";
• indicate the reason for the dispute;
• select a problem from the list;
• specify the amount of the return;
• describe the essence of the problem.

Confirm sending a dispute and expect a seller's response. Then, go to the "Return Stages" and look at the dispute process. If the seller has written you a message and offered an alternative solution that you do not fit, do not confirm anything. Within 5 days from the date of opening a dispute, you must come with a seller to a single solution. If this did not happen, the site administration will decide dispute for you. If not satisfied with the solution, you can appeal it within a week since the dispute is completed. If everything suits you, the dispute will be completed automatically.

Dispute on aliexpress video

Opening dispute to AliekspressYou can count on a fair solution. Depending on the cause of the dispute, the buyer can receive a partial or complete reimbursement, which is provided for by Aliexpress policies. The dispute is one of the forms of the interaction of the buyer and the seller, in which various ways of solving disputes are possible, in a consequence of poor-quality service or bad goods. Each buyer who has claims to be serviced by Ali Spress. If you have any questions about the management of the dispute or complexity with the opening of the dispute, we recommend watching the video instruction: