The dispute to Aliexpress is the process of solving problems arising between the buyer and the seller on the Chinese site. The reason for the opening of the dispute can be any dissatisfaction of the buyer in goods, service or delivery - those guarantees that the seller provides. Dispute Aliexpress It is an official interaction, therefore, in the absence of a single decision, the Aliexpress administration is connected to the solution of a controversial issue on legal grounds. To get your money back when not comparing the seller's responsibilities, you need to properly open the dispute. About how to open disputeWhat reasons can be to open a dispute and what to do in case the seller does not want to return money, you will learn about it from the article.

Instructions for the opening of the dispute to Aliexpress

By ordering the goods to Aliexpress, many buyers face a problem when the ordered thing does not quite correspond to the description, there is any marriage or the parcel is lost somewhere upon delivery. Such problems, unfortunately, a common phenomenon and if in the poor quality of the goods you can accuse the seller, then whom to blame, if he sent the goods, and his logistics company lost it? The answer is unequivocal: in case the parcel does not match the expectation, the buyer does not suit something, the faulty or broken goods came or the parcel was not received on time, the seller is obliged to return money, regardless of the cause of the conflict.

The Aliexpress administration has long provided all factors and reasons disputeswhich may arise when ordering from the Chinese platform. Provide 100% guarantee that you get your order in accurately compliance and in proper condition, site employees cannot. This provides for the reasons for the return of funds when the buyer accurately get the entire amount back or partial compensation. Politics AliexpressFirst of all, it is focused on providing its customers favorable terms of cooperation. In fact, almost 90% of the disputes opened by the Rules of the Platform are closed in straight off the buyer with a complete reimbursement of funds, so if you are not satisfied with your orders or did not receive it, it makes sense to open the dispute and regain your money.

So, before moving to the opening of the dispute, you should know that this option is possible only if the time to protect the rights of consumers expires or the resulting item has a marriage that you can fix in the photo. In order to avoid fraud by buyers, Aliexpress customer support will require evidence that the dispute is opened on the basis of objective reasons.

Instructions for the discovery of the dispute to Aliexpress one for all buyers, regardless of what cause is the complaint. You can open a dispute to any product with Aliexpress, regardless of its nominal price, weight, size, etc. What do I need to do:

• Go to Aliexpress's personal account in the "My Orders" section and open the order form with the goods you want to open a dispute. Open disputes You can only after 1 5-Final time to confirm the order or expiration of the buyer's protection. Otherwise, this action is impossible. So, you moved to the section with the details of the order and click the Count "Open Spore".

• Then, apply for a refund. Two types of return are possible: "Return of funds" (refund only) and "Return of goods and money." Return of funds is committed in case the product has not come or differs from the description. Returning goods and money is possible if the goods do not match expectations, and you want to return it to the seller to get your money back. At your discretion, choose one of the parameters and go to the next step.

• At the final stage, you should fill in the return window windows and give answers to questions that are indicated there. Put an option opposite the question "Have you got the goods?", Specify the amount of return on the basis of the one you paid and describe the essence of the claim in English. You can use the translator if you do not speak a sufficiently tongue. If there is a video or photo-proof, load them with a complaint.

After all the fields are filled, confirm the execution of the complaint and specify "send a report". After that, the application will be sent to the seller for consideration. If he agrees with your claims, it will automatically close dispute And return the money. If he does not confirm the dispute, it can offer another solution to the problem, for example, a partial refund or discount to the next purchase. You can find out the status of the dispute in the "Return Stage" column. If you do not want to make an alternative solution from the seller, do not confirm any actions in the course of the dispute. After the expiration of his maintenance, administration will enter the complaint Aliexpresswhich will decide on the dispute: closed with full reimbursement on your requirements or offer other alternatives. The seller cannot close the dispute as long as you do not agree with the decision made, but if the Aliexpress service processes it, the dispute will be closed automatically.

Reasons for the opening of the dispute to Aliexpress

On what basis buyers can open disputes? - This question is interested in many users of the site, especially those who have never been making purchases on the platform. Now consider in detail all cases of opening a dispute and their competent solution. There are several main reasons for the opening of the dispute to Aliexpress:

• the resulting goods do not correspond to the description. If the goods have poor quality, it did not come in color or has a marriage, damage, broken, does not work, scratched, there is no detail, etc., the buyer has the right to apply for "Return only". What does it give? Full compensation of the tools spent, full or partial compensation, depending on the decision taken by the Buyer.
• the resulting goods came with marriage, but his quality suits you, and you want exactly the same thing, but kiss. In this situation there is a refund, when the buyer sends its order back, and the seller sends him a new product. Such a solution should be thoughtful, since the cost of the return pays the buyer himself.
• the resulting goods came with a marriage, but you do not want a new one, and not against the return of the money. In this case, the seller can offer partial compensation to half the cost of the order. Return size is negotiated with the buyer. If you agree, then confirm the closure of the dispute, and the seller will be returned to the part of the money that should.
• the protection time expires, and the goods have not yet been received. A fairly common cause of the dispute when only the refund is possible. If you have not received your order on time, the seller can offer to extend the protection time. You can agree on such a decision if you receive an order not to the specimen. Firstly, this does not affect the final decision of the dispute, secondly, delivery delays - a common phenomenon and already on the closure of the dispute you can get a delayed goods, after which it will have to solve this question again. If you have not received the goods and after extending the defense period, you open dispute And specify "only refund". After processing the application, the seller will return the money.

If your personal reasons for opening a dispute on Aliexpress Do not approach any of the above categories, you can refer to the support service where the most common questions are posted and answers to them or write in the online chat that is available to all users.

Before opening dispute, think about possible solutions and contact the seller, you may be able to resolve the question in some other way and peacefully agree on it. Often, buyers reveal the dispute before the expiration of the protection period is only due to. What is missing any information about the state of the order. If you can't track the location of the order. Contact your seller for obtaining this information. If he does not come to contact, and you still do not know where the goods can safely open the dispute and demand its fair decision.

Advantages of the dispute on Aliexpress

Under the advantages of the dispute, you should understand the paths of its decision that the site administration provides. Indeed, the site provides the most favorable conditions for the protection of the rights and interests of consumers, which is explained by the huge flow of customers from around the world. Of course, Aliexpress is interested in getting the maximum profit with minimal financial losses, so the site policy is such that the costs that the seller suffered from compensation when losing an order at customs, on the road or anywhere, will not be damaged for him, so many Sellers so willingly agree to a full refund.

The advantages of the dispute to Aliexpress are that if you can't come to a single decision with the seller regarding the decision of the dispute, the AliexPress administration will help make it faster and all disputes where the support service is involved, end with compensation to the buyer's full amount, therefore special risks order The site is not. Lack of risks and dispute resolution towards the buyer are not the only advantages of complaints. Open dispute It is possible for any reason, regardless of its objectivity. Whether a scratch, dent or damage that are not related to the seller, and are the consequence of delivery, the seller will still be obliged to return the money.

Check the accuracy of your information about receiving the order seller can not. Only a small part of the goods is tracked all the time: from the moment of sending to receipt by the customer. Guarantees that you really did not receive an order, and he is lost, there is no seller, so he perceives your words on faith. If you have objective claims, for example, there is a factory marriage on clothes, then the evidence that you must provide during the management of the dispute are used. Availability of photos or video evidence is valuable information on which the amount of compensation or the ability to return is depends.

In addition to the above advantages, it should be noted that dispute is a mutual solution. If you have complaints, and you are outraged by service, then you have the right to get your money back without unnecessary trouble and problems. If the dispute is not solved by a peaceful way, you can always contact the support service and get help from site employees.

Return of money for Aliexpress

So, when the dispute decision is made, and the seller agreed to a full or partial return, or the AliexPress administration confirmed that this decision is appropriate, the seller is obliged to return the money. Returning money for Aliexpress is a banking operation, which is performed through international translation and can take from 3 to 15 days, depending on the amount and time limits of the application. The money that was written off for the payment of the goods will return to the same map or an account with which they were written off, so if for some reason you have changed details, be sure to notify the seller, otherwise your money will simply disappear.

You can get information about the return status in the Personal Account, in the "Returns and Disputes" section. This section contains information about, received the seller your dispute or not, and how the return proceeds. After the money comes to you on the map, there will be no notifications on the site, so you should carefully track all operations with your bank card.

What if they got a spoiled product for Ali Spress?

If you do not know what to do if they received a spoiled product to Ali Spress, you can go to the "Help" section and read that the administration advises in this matter. You can solve this situation in your favor, the main thing is to open correctly dispute and provide photo proof. Suppose you ordered a T-shirt, and its seams are curves, do not die or have marriage on the fabric. You will wear such a T-shirt only if the marriage can be eliminated. In this case, it is not necessary to count on complete compensation, and at best, you can get partial compensation.

Actually, if you received goods with damage, which cannot be eliminated, for example, broken household appliances, a faulty phone, etc. In this case, you can count on a full refund. For this, the following actions should be taken:

• Contact the seller If you have any complaints about the quality of the goods, please contact the seller first to solve it correctly. First, if the seller is coming to contact, then in this way you can quickly solve the controversial question and get compensation. Secondly, the seller can offer profitable alternatives and without unnecessary trouble agree to the refund.

• If the seller disagrees to return, open the dispute. The dispute will allow you to objectively evaluate your claims and proposals to solve them from the seller. If damage is serious or insignificant, still to the form of the dispute, attach photos, where the essence of the claim was clearly seen. In the absence of evidence, it will be difficult to solve the dispute with full reimbursement, and if you attach photos, you can immediately get compensation.

Spoiled goods - a serious reason for the dispute, so you do not need to be afraid to write the seller or to the administration, if there are any claims. Open dispute On this basis, you can and you need, while you can count on a full refund, even if the seller disagrees. Please note that if you agree with the seller's conditions, you will not be able to make any changes to the dispute, so carefully read everything he writes. Before opening the dispute, the seller can offer partial compensation, if you do not agree to a similar outcome of the dispute, wait until the Aliexpress administration connects to its solution. After that you can count on full compensation.

The seller did not send the goods to Aliexpress

Making the purchases on Aliexpress, the payment is first paid, the money is written off the card, the order goes to handle and only after that the seller sends you an order. The fact that the seller sent the parcel comes to read reader or you can see the information on the site in the "My Orders" section. When. If the deadline for processing the order has expired and no notifications about sending you, you have the right to demand your money back. What if the seller did not send the goods to Aliexpress? In this case, you can do in two ways: to open a dispute or file a complaint.

The dispute can be opened through the Count "Help", the section "Disputes and Complaints", where you need to select "Open Dispute" and choose an order that was not shipped. In this case, you have to wait some time before the site will connect the site administration and your money will be returned to you.

The complaint can be submitted on the seller through the neighboring Count "Submit A Report". In this column, you should choose the appropriate violation option and send a report. This report will receive the site administration and will take appropriate actions. If you do not want to solve this problem through complaints, you can write directly into the site administration.

If the product was really not sent, you can count on the return of your funds with a 100% warranty.

Aggravation of the dispute to Aliexpress

The aggravation of the dispute comes when the seller does not accept the customer's conditions for refund or compensation. When filling out an application for a dispute, the buyer indicates that a way to solve it, which considers the most faithful. In the event that the seller does not accept the conditions, offers alternative solutions or ignores disputeThe Aliexpress customer support service is connected to its solution. The aggravation of the dispute to Aliexpress is the final stage of its decision when the site administration will study the essence of the claims, evidence to this account and objectivity of the settlement of the dispute and if on the part of the buyer everything is full and is indicated correctly, and indeed the problem requires full refund or return, the administration automatically closes the dispute In favor of the buyer.

Usually, disputes on Aliexpress in the absence of mutual solutions take 7 - 10 days. The site indicates the dispute stages, from the time of sending it to the date when the support service will connect to the question. The exacerbation of the dispute comes a few days before its expiration, which the buyer receives a notification on the site. You can see the state of the dispute in the "Returns and Disputes" section.

How to deal with Aliexpress?

The dispute to Aliexpress is carried out automatically as it is permission. What the buyer should know is that if you have not received the goods and are going to open a dispute in the near future, when the buyer's protection expires, then it is not necessary to confirm its receipt in the Personal Account. If you do it, it will be impossible to open the dispute. The correct dispute on Aliexpress is needed in several stages:

• First you need to write to the seller and describe in detail the essence of the claim. If he agrees that, indeed, its services are provided unfair and order requires compensation or refund, it can be solved without opening the dispute.
• Then you need to go to the product page and specify the "Open Spore" count. After filling out all the data, confirm its sending and wait until the seller offers a solution to the problem.
• If due to all actions, there was no attempt to peacefully resolve the conflict from the seller, the site administration will help you solve the dispute in your favor.

Be objective when making a dispute. If there are minor differences in color, form, size or material - this is not a reason to open a dispute. A more serious reason is a marriage, well, if you didn't receive an order at all, then open the dispute and patiently wait until the decision be accepted into your favor.

Correct disputes on Aliexpress

The "correct" are those disputes that are open on the basis of the objective reasons prescribed in the customer service rules for Ali Spress. Such are cases when: the goods are not appropriate quality, there is a marriage, not the goods were sent, the goods were not received on time or not received at all. Only in these cases you can count on compensation, compensation and refund. In other cases, the dispute is solved individually with the outcome, which is objective in the opinion of the site employees.

The correct disputes on Aliexpress must be opened by the rules. First, take photos, if the goods have a marriage or any flaw, then provide them for a dispute. Secondly, we clearly describe the essence of the claim. This can be done with one sentence, the main thing is to be exactly clear why you are unhappy with the service. Thirdly, keep contact with the seller. Most often, damage or lack of order is not its wine, but a consequence of the work of the transport company. If it all happened, the order did not come, and you would like to return our money, you should try to peacefully resolve the conflict.

After you have discovered the dispute, discussed all the details of its completion, you can accept or not accept it, and even appeal if not satisfied with its outcome. After the dispute is closed, you will have a limited amount of time to appeal, after which the solution will be installed irretrievably. Carefully monitor the progress of the dispute solution so as not to miss a new solution or offer from the seller.

How to open a dispute on Aliexpress video?

Open dispute Every buyer who is dissatisfied with the quality of service, the goods, or did not receive its order at all, maybe aliexpress. The decision of the dispute is carried out promptly, mainly, with a fair exodus, so you should not worry about lost means in the absence of parcel. If, after reading the article, you still have questions about opening and maintaining a dispute, we recommend watching the video, how to open and debate the aliexpress: