Dispute - form settlement of controversial situations arising from the conclusion of transactions between the buyer and the seller on Aliexpress. The dispute is designed to protect the buyer from unscrupulous vendors to reduce the number of negative reviews about the work of the site. Upon receipt of the product of low quality, exceeding the delivery time and violation of the general trading rules on AliexpressThe seller is obliged to return the money. To buy and return transactions to be legal, the site has entered the system disputesprotecting consumer rights. Making an order by chinese websiteThe administration is fully responsible for making transactions. That is why the emergence of any questions related to the quality of goods, delivery and service is accompanied by the administration's control. The dispute can open the buyer on the basis of obtaining a low-quality product or loss of order during transportation, as well as in case of violation by the seller of its obligations. For this, a special form of "open a dispute" is provided through which the question is solved. Dispute You can cancel that it depends on the conditions for its opening and the desired decision of the buyer. Read more about the management of the dispute and its cancellation, we will also tell me further.

When do not close the dispute?

Dispute - The only legitimate proof of the buyer about the violation by the buyer of its duties. From the very moment of its initiation until the dispute is completed, the buyer is under the protection of Ali Spress. This means that if the buyer and the seller do not agree for the allotted on this time, the site administration will be involved in the dispute solution. In the course dispute Both sides impose evidence that will be used to solve the dispute. The dispute should not close in any case when they do not agree with the seller's conditions. Dispute It is intended to help the buyer get compensation if the basic guarantees of the site were not satisfied. Basic guarantees are a category of obligations provided by the site to protect the buyer and ensure quality service. Aliexpress guarantees include:

• timely delivery - the goods must come no later than the deadline specified in the "Reminder" section in the order history, and cannot exceed 60 days from the date of dispatch;
• compliance with the description - the goods cannot have another material, color, size, or differ in technical and external parameters from the characteristics declared by the seller;
• a full refund - if the parcel was not delivered on time, the buyer can open a dispute for non-treatment and demand compensation for the full value of the goods.

The seller is obliged to perform these guarantees that are covered by the buyer's defense. More about the obligations of the Seller on Aliexpress You can read in the section "Seller's Guarantees" on a page with a commodity. The buyer's protection provides a full refund if the goods are not obtained and when the description is not compliance. Dispute Do not close in case:

• the seller does not agree to the return of funds in the non-receipt of the goods - he is obliged to return the money for the incomplete order, according to the rules Aliexpress. Do not close the argument until the site administration is connected. Maximum, what conditions can you agree to extend the buyer's defense. This option allows you to extend the site warranties to orders delivered with the delay, so if the parcel is processed for a long time on customs, that is, it makes sense to extend the defense so that in case of receipt of a bad quality product - open a dispute. If there is no information about the track, and the delivery time is exceeded - do not close the dispute until the administration will close it and will not prescribe a 100% refund;
• the seller does not agree to the return of funds upon receipt of a low quality product - for defective and whether it is possible to get a complete or partial refund for defective goods. If marriage is essential and does not allow to use the goods to the fullest, then you can demand a full refund and send it to the seller back (item "Return of goods and money"). The cost of sending is paid at the expense of the sender. Also, you can demand the whole amount or part of money in compensation, and leave the goods to yourself (point "Only Return"). Provide evidence on the dispute and do not close it before making a final decision or the involvement of the administration;
• the seller does not agree to the return of funds upon receipt of goods with damage - according to the rules of the site, damage to the goods received during delivery are covered by the seller's guarantees for which it must pay compensation. The amount of compensation is determined by the degree of damage;
• the seller rejected the dispute - in case of deflection of the dispute by the seller, it does not close, therefore, do not take the conditions and do not agree to the closure disputeif you want to get compensation;
• the seller does not respond - in case the seller ignores the dispute request and will not answer it within 5 days from the date of its opening, the dispute will be completed automatically in favor of the buyer in 7 days.

Also, do not close disputeif the contents of the parcel do not match the description. The dispute is the only way to get compensation from the seller Aliexpress. If you have opened a dispute over one of the above reasons, and the seller offers to cancel it, extend the protection time, close and get a refund on PayPal or offers a discount on the next purchase, the buyer has the right to ignore the oncoming proposals. The dispute to the full or partial reimbursement is impossible to close until it is completed in your favor.

When can the dispute be canceled?

There are cases when dispute You can cancel. The most common of them, when the dispute is disciplied due to the lack of information about the track and delay delivery, and after the initiation dispute The product comes. In this case, the buyer can cancel sporesuntil it is closed by the administration. After the dispute is closed, and the goods came, within 15 days you can appeal it. If this situation occurs, you can connect with the seller and report that after the dispute is completed, the goods were still received, and you want to return money to him. Most likely, the refund will have to be sent to PayPal or use the scheme: the buyer makes a new order from the seller, pays for it, but the seller does not send the goods. Thus, the return of the goods received after the dispute is made. Also, dispute You can cancel if the seller offers its conditions that you are suitable. For example, you require 50% compensation for defective goods, and the seller offers 40% and it suits you. Or the seller offers a coupon, a discount or a gift that it suits you. It all depends on the specific case.

Unfair sellers

Unfortunately, the site is full of sellers who intend to deceive the buyer with all possible ways. Any dispute is minus from the seller rating, so they are trying to avoid initiation in every way disputes. The most common one is a request cancel spores With the payment of compensation for PayPal. The buyer closes the dispute, and the seller simply does not pay compensation. Then the seller pulls 15 days with payment, it sends lime checks from transactions, but money does not send. After 15 days, completed disputes are finalized. Since the site administration does not have access to private correspondence, to prove that the seller really offered compensation - it is impossible.

Another common case of unfair sellers - sellers who ask cancel sporesBy providing fake order information. It is very often happening with orders that come with an exception from the sobs of delivery. That is, the order is still on the way, there is no information about the track. The seller says "Do not worry, the parcel on the road, prolonged the protection time, the track information is updated for a long time, just Othen Spore." In fact, the buyer can check the location of the parcel. To do this, it is enough to copy the track number and track it with any track service, make a screen and provide in evidence on the dispute. Do not cancel the dispute without extending the buyer's protection! If you agree to its completion, the seller will get your money.

Promises of store owners send a different product

For transactions committed outside of legal forms Aliexpress, the site administration is not responsible. If you have received a defective product and intend to exchange it, as the appearance and set of characteristics suits you, and there is no complaints about the quality, you need to open the dispute "Return of Goods and Money". In details dispute You negotiate with the exchange seller. Promises of store owners Send other goods are fixed in the history of the dispute. And then you send the seller the goods with marriage, he gets it and sends a new one. The process is unprecedented, but if not to the hop, then you can wait. Such an outcome in the dispute is possible, which provides for the protection of the buyer. If you close the dispute, and the seller promised that the goods would leave, as soon as he receives it, will be 15 days for appeal and appeal dispute It will be impossible. Sellers know that after the completion of the dispute, the appeal is possible only within 15 days, therefore, accepting the seller's conditions, you risk losing and the goods, and your money. Do not agree on completion dispute, while the exchange of the exchange will not be received personally in hand.

Request sellers to confirm receipt of the goods in advance

According to politics AliexpressThe buyer must confirm receipt for the goods that received. That is, if you did not receive your goods, did not inspect it, did not use and did not determine its serviceability, it is not possible to confirm the receipt categorically. As soon as the buyer clicks the "Confirm receipt" button, the order will be automatically closed. This means that the money for it will be sent to the seller. Request sellers to confirm the receipt of the goods in advance - one of the types of fraud on Aliexpress. If you encountered a seller's approach, ignore it and wait until the delivery time is coming to an end. If by that time the order does not come - open the dispute. The seller can fill his head for a long time cancel spores, do not agree, so you are trying to deceive. You can confirm the receipt only provided that the order really came. If you confirm the receipt of the goods that did not come, the buyer's defense will be closed. This means that in the event of claims to the quality of the goods or its non-treatment, it is impossible to open a dispute!

How to recognize unfair sellers?

Despite the fact that the site Aliexpress It ensures the safety of making transactions and guarantees the return of money during non-compliance and non-receipt of the goods, all the same on the platform sellers come across, who want to tricky by cheating buyers. In order not to become a victim of a fraudster, you need to know how to recognize unscrupulous sellers. There are some simple rules for this:

Unscrupulous sellers are always trying to outwit the buyer, offer some kind of payment methods or sending that do not conform to standard methods in the fulfillment of orders Aliexpress and just palaver. To avoid becoming a victim of such a seller, follow the rules of the site. Do not close the dispute and accept the terms of the seller, if you do not agree with them. If the seller is openly trying to deceive you - turn ON a complaint to the administration site.

How to cancel a debate on "Aliekspress"?

After the initiation of the dispute, the buyer has 5 days to cancel it. The new system disputes It means an automatic escalation of disputes. If 5 days the buyer and seller agree. If for some reason you decide to cancel disputeIt is necessary to go to the "My Aliexpress", Find the section" My Orders "and look for a product that is under dispute. Then, click on "being the dispute" to go to the detail page. Next to the status dispute there is a button " cancel dispute" Click on it and then re-send the request and everything your dispute will be canceled. Then the order will be completed automatically.

Is it possible to open the dispute to the "aliexpress" after its cancellation? Close of aggravated dispute

Not always outcome dispute Satisfies, especially if the decision is not made in favor of the buyer. If dispute It was opened, then after exacerbation or cancellation - completed, there are 15 days to file an appeal. To do this, go to the order details and find the button "file a complaint" there. Then, fill out the form and indicate "I am dissatisfied with the result of the dispute" or "I am dissatisfied with the level of support provided." Fill in the window with a detailed description and click on the "Send Complaint" button. Your complaint will be sent to the Appeals Center for consideration. You can see details about the appeal consideration in the details of the dispute. Note that after 15 days from the closure dispute, it is impossible to appeal it.

Video: How to cancel the dispute on Aliexpress?

The dispute is the only form of protection of the buyer. In the event of a collision with an unscrupulous seller, poor-quality goods or non-receipt of the goods, the buyer can take advantage of the function. In some cases, it makes sense in canceling the dispute. If after the initiation dispute on non-treatment, the goods still came, or during the management of the dispute the seller offered more favorable conditions that the buyer arrange, cancel spores Manually through the order details by clicking on the "Cancel Dispute" button. If you have any questions about the cancellation of the dispute on AliexpressWe recommend watching a video on the topic: