Complaints on Aliexpress - This is the feedback method in which the buyer may complain to the seller if the latter does not fulfill his duties, violates the site policy or uses the platform for commercial fraud. Possibility make a complaint Each buyer has. For this, there are forms for applications where different causes of discontent with service are indicated. The complaints about Aliexpress are sent in the form of a report. The report needs to describe an objective claim and provide evidence of the violation of the site policy. Reports are sent in the form of anonymous applications that are processed by the site administration. This feedback form is provided to improve the quality of customer service and improving the safety of shopping for Aliexpress. About how to file a complaint to Aliexpress, what kinds of complaints can be filed and how to correctly fill out the report form, we will talk about it further.

Types of complaints in Aliexpress

Complaint against Aliexpress Served by the buyer if the rules of work of the platform are violated, fraudulent operations are used to increase the transitions to the store, the use of other people's goods that are not sold in the store and using illegal methods of trade and sell prohibited goods. A complaint can file every buyer, while the information should be objective, reliable and, if necessary, the buyer must provide evidence of the violation of the rules of the site. To make a complaint You need to go to the "Disputes and Complaints" section in the "Help" information block and choose the category "Send a report". This section contains all forms of sending reports that can be used for complaints.

To file an aliexpress complaint, go to the "Disputes and Complaints" section and select a block on the right, specifying "Submit A Report". This section contains all kinds of complaints in Aliexpress, which can be submitted. These include:

• complaint of the copyright holder for intellectual property;
• complaint of copyright infringement;
• a complaint of violation of the placement rules;
• complaint of phishing;
• complaint about suspicious behavior;
• complaint of the use of illegal promotion methods on the site.

A complaint can be like a buyer and one seller to another. In case the seller or buyer discovered the illegal use of logos, brand names or trademarks that belong to other companies or are private property, then make a complaint On their use by the seller without appropriate permission. In case the seller uses someone else's intellectual property without permission or violates intellectual property rights, the buyer or other seller can file a complaint with the corresponding report form. Also, it is possible to submit a complaint if the seller sells goods that have limitations on the sale or will not be able to be delivered by any of the delivery methods. If the seller uses illegal working methods to Aliexpress or you notice suspicious activity from the seller or external resources, you can submit a complaint about violation. The latest report form is used to submit a seller's complaint, which repeatedly publishes the same proposal, in order to increase the promotion, or indicates the underlying price, illegal payment methods or delivery, or uses the re-publication method.

Choose which type of report to send depends on what cause your complaint. You can complain about the seller in the site administration for any reason if you are not satisfied with the service or the seller does not fulfill its duties, as well as in violating the rights of consumer or protect the buyer. The complaint against Aliexpress can be submitted on the seller who has been ordered and on the seller, whose activity on the site seemed suspicious to you. In order to send a report to the administration, you must save the URL or store name, or the seller data. All sent complaints are saved in the "Report Center", which published sent and received complaints. The decision on the objectivity of the complaint is adopted by the site administration based on the evidence of violations of the site rules.

Methods for submitting a complaint against Aliexpress

You can submit a complaint to Aliexpress if you are not satisfied with the service or noticed suspicious activity from the seller, the use of other people's logos and brand names, or the seller sells goods that are not included in the list allowed on the platform. To make a complaint You need to log in and open the "Help" section. There is a separate category "Disputes and Complaints". Go to this section and select the Count "Submit A Report". Next, go to the complaints management center and choose the appropriate report. The reports briefly described in what cases which of them is to use, so you can use forms to fill out a report if you have come true under the complaint. Choose the form of a complaint and specify "send a report".

If you chose the Count "Violation of the Rights of the Rightholder", in order to file a complaint, you need to go to the Alibaba website and register. To do this, specify the address of your post and password. You can even use the password for the Aliexpress account. After entering the login and password, you must verify. Then you need to fill out the user data and select in the block on the left "file a complaint". Fill out all the data that is listed there and confirm sending. This form can be used as sellers and companies registered on the website, and organizations that do not cooperate with the site. To properly fill out the form, use your browser or English version of your browser.

If you have found violations of the placement or want to report on limited or prohibited products, you need to select this type of report and specify "file a complaint". In the form of the report, choose the type of complaint. Next to each graph there is a question mark, where the category of goods that relates to it briefly describes. Specify the URL of the goods and describe the reason for the appeal. Then download the evidence and confirm the user agreement. Click "file a complaint" and it will be sent for consideration in the administration.

Also, you can make a complaint through the site alibaba.com. To do this, select the Count "My Reports" and specify "more" in the message "Click to view the complaints received". After that, the system will redirect to the complaintshole management center, which publishes all sent and received complaints. Find in the information notification "Click here" and go to complaint reporting forms. Choose one of the sections "Product Information" or "Others". The first category of complaints duplicates information from the center of the reports, and in the second category you will find the form of complaints about phishing and suspicious behavior.

Depending on the cause of the complaint, choose the appropriate graph and click "file a complaint". If you incorrectly select the reasons for the report, the administration may not count your complaint. For each complaint, its own form of the report, therefore just enter the data that is needed and confirmed by sending a form. By sending a report, make sure that the contact details of the feedback are specified correctly.

The reasons for filing complaints to Aliexpress

The reason for the complaint can be any violation of the rules Aliexpress From the store or seller. If, for example, the goods came with a marriage or damaged due to the inconsistency of the delivery conditions, this case refers to consideration in disputes, and not complaints. Another thing, if the seller sells a prohibited type of goods, uses methods for re-publishing proposals and all kinds of rating raising methods, such activities refers to complaints. The main reasons for filing complaints to Ali EExPress are in violation of the site policy. You can file a complaint if:

• the rules of intellectual property are violated;
• violated ownership;
• the seller has violated the rules for publishing goods on the site;
• the seller sells prohibited or limited goods;
• the seller uses other people's photos, personal data, a logo of another company;
• the seller offers other methods of payment and delivery;
• the seller commits fraudulent operations;
• the letter from the seller or store contains a reference to the external resource with the virus, etc.

There are many reasons for filing complaints, but the report must be justified and have evidence that would confirm that the Seller really makes fraudulent actions, violates the policy of the site and is unreliable. More information about the possible reasons for complaints you will find in the "Assistance Center" Alibab in the category "Disputes and Fraud" in the FAQ section - frequently asked questions. If the reason for your complaint does not apply to any of the above categories, you can contact the support service to get informational support. Each buyer is necessarily obliged to file a complaint on the seller who sells to Aliexpress:

• firearms, police equipment, cold weapons, cartridges and bullets;
• flammable and explosives, poisonous substances, dangerous pyrotechnics, etc.;
• medical preparations that have limitations and serious contraindications; prescription drugs; addiction and hallucinations; Preparations without instructions and composition, etc.;
• software, licenses for programs, malware;
• narcotic substances;
• materials for adults;
• plants and animals that are in the list of extinct, rare and protected by law.

In case you found that the seller sells something from the list above or its work is fraudulent, it is necessary immediately make a complaint And report this site administration.

Who complain to Aliexpress?

When you are submitting a complaint, it receives a customer support center, where there is an appropriate department dealing with such cases. Aliexpress has many departments, where everyone is responsible for the specific activity of the site. There is a dispute department, assistance to customers, solving complaints, etc. If you do not know who complain to Aliexpress, then simply go to Help and choose the "Support Service". To prompt complaints, write to online chat or you can refer to the virtual assistant. Before. What will get the answer to the complaint, it is redirected to the appropriate department and after processing the application you will receive an answer. You can solve the question faster through the special section "Disputes and Complaints".

Choose a report form at your discretion and indicate which complaint or claim to the seller's work you have. If you correctly fill in the report form, describe in detail the essence of the appeal, then your complaint will be sent to the desired department and will quickly decide whether to block the seller or not. Feedback on Alispress is working normally, therefore, regardless of who exactly you write your complaint, it will in any case go to the address. Do not send one and the same complaint several times. If you have not received a response, it means that your complaint is in consideration. After the application is analyzed, you will receive an answer from the administration.

Reports on complaints are processed within 1-2 days from the date of the form. If you have not received an answer to your complaint, go to "My Reports" and see the report state. The complaint is a very serious form of claim, because because of it can block the seller and limit its work on the site, so before the complaint is made, make sure that it is good and reasonable.

Feedback with Aliexpress

Feedback on Aliexpress works in several directions. There is a form for the quality of service and goods, the order assessment in the store, communicating with the seller directly, contacting the support service and other forms of interaction between the buyer and the site administration. On Aliexpress There is a rating system for assessments, which depends on customer reviews. This form is intended to improve the quality of service, so each buyer can affect the store rating and the average rating of the goods.

Another feedback form - "Message to the Seller". The buyer can associate with the seller, ask him questions and ask for help when choosing a product directly. In this case, all messages are stored in the message history. The seller sociability criterion is also an important source of rating. If the seller is readily answering questions, then the assessment of his work will be appropriate.

In addition to communicating the seller and the buyer, there is a form of customer interaction with the site administration. Feedback on Aliexpress allows you to quickly solve controversial issues, improve the quality of customer service, improve the work of the site and, in general, thanks to the feedback, the buyer can count on quality service and reliability of the site. This also provides for the guarantees of the seller and the protection of the buyer. Feedback allows the buyer to receive help and answers to questions, in case the support or decision of the conflict between the buyer and the seller is needed. Feedback on Aliexpress works quickly and established, so if you need to contact the support service or complain to the administration, to do it through the feedback forms is very simple.

How to write a claim to Aliexpress?

Claim, the same as a complaint. If you are not satisfied with the quality of service, you think. What your rights, as a consumer violated or noticed that the seller sells prohibited goods, then you can write a claim in writing and send it to the site administration. On Aliexpress There are reports of reports where you can enter the claim data, and provide evidence of the accuracy of the complaint. In order to write a claim to Aliexpress, you need to go to "Disputes and Complaints" and specify "Submit A Report". Then open the report form and indicates a reference to the goods. The link is mandatory to handle the claim. If the seller has several goods that violate the site policy, then you can make screenshots to provide them as proof.

Then you need to describe the claim. If you think that the seller uses someone else's intellectual property, violates copyright, acts illegally, sells prohibited goods, then write. You need to write a claim in English. If you do not speak English so that it is clear to describe the essence of the appeal, then use the online translator. Your appeal must be understandable, so use simple speech turnover. Then download photos from the site and confirm sending by clicking "adding a complaint". Thus, your claim will be sent to the administration for consideration and according to the results of the decision you will receive an answer.

Claims about the quality of goods, not compliance with its description, violation of the delivery time and other customer service issues, you need to specify in the description in the dispute. If you received a product that does not apply to the description or outside the buyer's defense period, you must first open the dispute, and in the corresponding window to enter a claim. After consideration of the application for a dispute, you will receive compensation or deviation of the claim. For each form of claims, the aliexpress provides its own form of feedback. You can write a claim personally to the seller, send a complaint to the support service and specify it in the recall, the main thing that in addition to the claim itself, you had evidence of its objectivity.

Example Complaints on the Seller on Aliexpress

Features of the filing of complaints to Aliexpress are that for each type of claim there is its own form of a report to be used for complaint. Description of complaints you will find in the "Report Center". You need to fill in the report manually. Consider on the example of the seller's complaints on AliexpressHow to fill in the report correctly:

• select the report type;
• specify the link to the page with the goods;
• describe the problem and the claim in English;
• upload photos of proof;
• confirm the filing of the complaint.

If you want to complain about the seller and did not find a suitable report form, then you need to go to Alibaba to the Center for Disputes and Complaints, and find a suitable form there. If your claim has a personal character, then it is necessary to describe it as additional information in the dispute. Complaint against Aliexpress Served anonymously. The answer from the support service will come to the post office. If you are not satisfied with the decision of the complaint, then you can send it again. As a buyer, the Aliexpress can send complaints about the violation of consumer rights and the rules of the site, all other reports are intended for other sellers and stores, in order to identify fraudsters and improve the reliability of the site. You can use an example like make a complaint On Aliexpress, which is listed in the Alibaba Assistance Center.

Submission of the Complaints of the Administration on Aliexpress

To file a complaint to the Aliexpress administration, it is necessary to take advantage of all forms of reports that we have already spoken. The process of filing the complaint is the same for all. Buyer can send a report only if you specify a link to a page with a commodity or a store, describe the claim in English and will attach files that do not exceed the size of 5m and possessing the Doc, PDF, GIF resolution, etc. The filing of the administration's complaints to Aliexpress is carried out through the "Report Center". Information on the status of complaints and the process of its solution is located in My Reports. All data on complaints and claims are duplicated with Aliexpress to the Alibab base, where you can get more information about the rules of disputes and complaints in the "Reference Center" of Alibab in the category "Disputes and fraud".

Submit a complaint to the administration, both buyers and users who discovered violation on the seller page. The report form goes to the administration immediately after filling. Sending anonymous, but this indicates the email address of the user so that he can get an answer to his complaint. Sending a complaint through the appropriate form will allow it to be quickly considering it by the administration, so do not write claims to online chat and other forms of feedback, as they can remain unnoticed.

How to write a complaint to Aliexpress?

To write a complaint On Aliexpress, it is necessary to use the form of the report, which are published in the "Report Center" or describe the essence of the claim in the dispute. Both of these types of feedback are attracted to the participation of customer support services for disputes and complaints. You can write a complaint against Aliexpress in the form of written appeal, describing the problem or claim, depending on the cause of your application. Each Division on Aliexpress is responsible for the operation of a specific section of the site, so the information and methods are drawn are divided for a convenient choice. You need to write a complaint in the appropriate form of the report in English. For example:

I Think That This Seller Is Engaged Inillegal Activity, SELLING ILLEGAL PRIODUCTS, AND MIGHT BE A SCAMMER. I Found This page On Aliexpress and Think That This Product Is Prohibited on the Site.

I believe that this seller is engaged in illegal activities, sells forbidden and, perhaps, is a fraudster. I found this page to Aliexpress and I think this product is prohibited on the site.

Describe the essence of complaints in free form, expressing the essence of the claim briefly and clearly, specify exactly why you are submitting a complaint and provide evidence where there is a confirmation of your words. If you can not explain why the seller is a fraudster or why the administration should take your complaint, then your application may be rejected.

Complaints about aliexpress video

Make a complaint Aliexpresses it is easy, and each user of the site can do this, regardless of whether it was done by this seller an order or not. Aliexpress provides forms of reports where the reasons for the complaint conversion and the requirements for completing the claim are provided. In general, any complaint can be submitted through the "Report Center". In the event that this article did not help solve your question about how to properly file complaints about Ali Spress, we recommend watching the video instruction: