As part of the buyer's protection program, Aliexpress Provides full customer support. In the event that the seller intends to deceive you, does not send goods and does not return money, as it should be on the rules of the site, the buyer has the right to file a complaint against him. This feature is available in the section "Disputes and Complaints". The consideration of the complaints of the site employees, which study in detail the issue of circulation, evidence and facts of violations and, if necessary, the ban is superimposed on the seller, and it may lose a sales license.

The complaints make it possible to resolve any question related to the violation by the seller of their duties or the Sales Act. Make a complaint Can not only buyers, but also sellers. This form works in two directions. If the buyer violates the site for the site, the seller can also file a complaint against him, while several complaints are a straight road to the ban. The site is not interested in cooperation with fraudsters, both by the sellers and buyers and very responsibly refers to their own reputation. Therefore, in case of violation of policies Aliexpress to the buyer or seller, both parties can make a complaint, And the site administration, as the third uninterested party, will consider the request and will decide. More about the types of complaints on Aliexpress, we will tell further.

How to file a complaint on the seller aliexpress?

Complications on Aliexpress are served through a special form in the section "Disputes and Complaints". This feature is available for all users and allows you to submit complaints and claims to unfair sellers or buyers. The function is aimed at improving the quality of site maintenance and ensuring the safe experience of making transactions. Before as make a complaint On the seller on Aliexpress you need to go to the "Disputes and Complaints" section, which is in the Help column on the main page of the site. Click on the desired section and the window will open where you can open a dispute or make a complaint. If you intend to open a dispute, you choose "Open Dispute", which means "open a dispute." To submit a complaint about the seller or store, select the window to the right "Submit A Report", which means " Make a complaint».

After that, the complaint shape will open. In order to send the complaint, you need to select a report type. There are several types of complaints that can be submitted on Aliexpress: about violation of copyright, violation of the rights of the right holder, about violation of the placement rules and the use of illegal ways to increase the store or product rankings. If none of these options fit, you can choose the Count "Search similar violations" to find the necessary category of complaints.

Next, select one of the types of report. In each category complaints there are several other subspecies that allow you to specify the request. To submit a complaint about the seller, you need to provide an address link in the form of the report, that is, open the store page and at the top where the link address, copy it and insert it into the form. Applications without reference are not accepted. Next, in the column "Cause" tell detail the essence of the complaint. The content of the query should not exceed 4 thousand characters with a space, so do not write a lot of unnecessary information, but clearly explain why you are forced to complain about the seller or the store. Write in English for the request to be processed faster.

Then, download the proof to reinforce your words by the facts. It can be screenshots or correspondence with the seller. Proof Upload it necessary, because without them it is impossible to prove the truthfulness of the complaint. No more than 5 photos are allowed, so you do not need to do a few identical photos, enough and one, but it can be seen that complaint Submitted for objective reasons.

Next, check the correctness of the contact information. In the future, the complaint reports will be sent to e-mail, so make sure you have access to it. If the contact information is incorrect, click on the "To change the contact details click here", after which the request will be redirected to Alibaba.com to change the data. In conclusion, you need to put a tick next to the Graph "Agreement on the Use of Claims Center", where you can familiarize yourself with the rules for submitting applications on the site. After everything is filled, click on the "Add complaint" button and your report will be sent for consideration. You can view the current status of the report and the process of processing process in the "My Reports" section, where all sent reports are posted for all time.

Aliexpress complaints are divided into 4 types

For convenience of consideration of reports, the separation of complaints in the category. There are 4 types of complaints that in turn are divided into specific complaints. In the "Complaints Center" section, you can familiarize yourself with each type and claims that relate to it. Conditionally, the following types of complaints on Aliexpress:

Now the complaints section has changed. Initially, 5 types of complaints were used on the site, which also included selling forbidden goods, influence on offline sale, fraud, etc. But with the tightening of the rules of the site, the need for these types of complaints has disappeared and only 4 species indicated above remained. Each group of complaints contains some more types of complaints.

Make a complaint You can only violate the rights of the right holder through Alibaba. This type of complaint is designed for sellers who want to submit a claim to another seller. By clicking on the form of sending a report, the system will redirect to the Alibab site, where you need to fill out the application. The form is available only for registered vendors from China, so all instructions are indicated in Chinese.

Make a complaint On violation of intellectual property rights can be throughout form No. 2. If you want to report on the violation of intellectual property rights, as a copyright holder or a third party, then choose this form and fill it. You can report on the estimated violation by specifying the store address or seller, as well as providing a detailed description. After filling out the form, download the proof to the corresponding window and confirm sending the report.

If you want to make a complaint On the seller, due to restrictions or sale of prohibited goods, select the report form No. 3. This form is intended to identify the sale of unauthorized devices, weapons and other prohibited goods. This form allocates several types of reports:

• Weapon - here enters gunshot and cold weapons, police weapons, materials for attacks that belong to the category of weapons.
• Forbidden drugs - this category includes goods related to narcotic drugs, as well as auxiliary tools for their manufacturer, storage and use.
• Flameless, explosives and hazardous substances - this group includes chemical components that belong to explosive and toxic substances.
• Materials for adults - this includes pornographic materials, the distribution of which is illegally.
• Medical preparations and devices - category of products from medicine, including medicines, preparations, prescription, tools and medical devices used for medical purposes.
• Parts and remains of man and, protected flora and fauna are a group of goods that is prohibited for sale and is protected by law, in particular, plants from the Red Book, archaeological excavations, animals belonging to extinction species, etc.
• Software, tools and devices used for illegal purposes are any unlicensed programs and software that can be used for fraud, phishing, theft of personal data, bank details that cause harm to human and technology.
• Other forbidden goods - here include the remaining categories of goods that relate to prohibited, but cannot be attributed to any of the above categories, for example, stolen coats.

This form allows users to submit a claim for sellers who are noticed in fraud or action that violates not only the rules Aliexpress and Alibaba, but also the law. It is worth noting that the site sells cold weapons and fireworks on legal grounds, but these products have restrictions on transportation and require customs declaration.

Depending on the type of complaint, select one of the items discussed above and fill out the report form. Specify the seller's address seen in violation of the site rules, as well as describe in detail the problem. If you choose the reason for the complaint "other forbidden goods", then we must describe in detail what kind of goods are we talking about. Also, upload photo-proofs that can be regarded as a reason for filing a complaint.

To submit a complaint about the seller, which violates the location for positions, uses the cheating tools and duplicates the positions to increase the number of views, select Shape No. 4. This form of complaints includes several types of claims that are covered by buyers' protection. Aliexpress, namely:

• Publication under the wrong category of goods - applies to goods that relate to one category, but the seller has published in another to increase the number of position views.
• Unsuitable actual and proposed transportation cost - the seller offers shipping cost, which is higher than the buyer evaluates it, with this for this reason you can also make a complaint In cases where the seller has changed the shipping method without notifying the buyer.
• Repeating lists of goods - if the seller duplicates the location positions, and the same product is shown in the catalog several times, the buyer can make a complaint To use screwdriver methods by duplicating positions.
• Incorrect units of changing goods - here include complaints due to the inconsistency of the table of the size of the actual measurement of the product, as well as the incorrect indication of the number of units in the presence available for order.
• Incorrect name of the category - Buyer can make a complaint On the seller, if one pointed out the goods in the wrong category and it is difficult to find it, or, if the same product is placed in several inappropriate categories.
• Prices are too low and prices are too high - here are complaints about sellers who intentionally overestimately or underestimate the actual cost of goods using the methods of cheating prices in order to deceive.
• Violations related to units of warehouse accounting are complaints related to the incorrect number of goods in stock.

The last form is intended for buyers who have encountered the seller's fraud on Aliexpress and the use of methods of deception, cheating and falsification of prices. Filling the form, you also need to specify the address of the seller / store, describe the reason for filing a complaint about English and download evidence.

If you have not found the type of complaint that corresponds to the reason for submitting a claim to the seller, contact customer support service to resolve the problem. Some complaints are not suitable for the category, so check at the site administration, which of the forms it is better to choose to fill in your particular case.

What needs to be done after filing a complaint?

After filing the complaint, the report is transferred to the site administration. If complaint It is implayer and there is no evidence against the seller, the report closes, after which the user will be sent to the mail to the mail, where it is described why the administration has adopted such a decision. If complaint It turned out to be objective, the fact of violations by the seller was established and it was revealed that he made fraudulent actions, used the tools of the postponement or performed other actions that violate the site policy, the case will be considered by the site administration and, most likely, the seller will be blocked until the final clarification of the circumstances will be blocked.

If there are several complaints from different users on the seller, it will be blocked and removed from the platform, and will not be able to sell more on the site. Learn more about the decision of the administration, you can find out in the "My Reports" section, where detailed information on the status of consideration of the complaint will be posted. After the request is analyzed, the user will receive a detailed report from the administration Aliexpress by mail.

What needs to be done if someone filed a complaint?

If you received a complaint from other users or seller, the administration will also be engaged in its consideration. Aliexpress. If it is established that it is sent by mistake, then nothing terrible as soon as it is considered - they will immediately close. It does not threaten. But if you are seen in the commission of suspicious actions, frauds or violation of the site policy, then your account can be temporarily frozen until the final clarification of the conditions. If the misdemeanor is not serious, the user threatens a warning, but if several complaints have been received from different sources, the site administration may forever delete a dishonest user account.

Video: how to complain about the seller aliexpress

Filing complaints - tool to protect the rights of consumer and the way to eradicate sellers of fraudsters with Aliexpress. Make a complaint You can in the Special section "Disputes and Complaints" in the Submit A Report block, where report types are described in detail and contains information on how to send them. If you have questions about how to complain about the seller AliexpressWe recommend watching a video on the topic: