The buyer should always feel protected, including for purchases in shops. Therefore, many trading platforms offer their customers different methods of communication to promptly solve the problems and provide advice. I do not become Aliekspress exception in this respect and what methods of communication it offers to its customers? Offer to find out answers to these questions, as well as to understand whether it is possible to call on Aliekspress.

Administration on Aliekspress

marketplace Aliexpress - this is the perfect place for shopping, where you can look like any trinkets and valuables. In this case, low prices and quality service even more attracted the attention of buyers from around the world. But as they say, can not always go smoothly, so sometimes there are problems that can only help solve Aliekspress administration. Contact with it is simple enough, but note that abuse the operator's attention is not necessary, because there are other ways to find out information about the most common problems. Otherwise, the site operators will focus on a simple question and thus distracted from solving more complex problems.

Therefore, we consider in more detail, which questions can be solved with the participation of representatives of the administration:

• The emergence of problems with the payment of the order, especially in cases where funds did not arrive at the expense of the site.
• The need to return money when the payment was made, but the goods were not available.
• In case of inconsistency of the goods received by the Customer, specified characteristics.
• Opening the dispute procedure for compensation for damages.
• From the assortment of the store was removed the goods that the buyer ordered, which caused disappearance from the page of information about this product.
• During the warranty period, the emergence of breakdowns or other problems with the goods that are subject to warranty service, and the seller failure to eliminate all breakdowns or replace the goods.

Thus, the buyer at any time of the day can appeal for help and promptly get help from professionals.

Methods of communication with Aliexpress

You can get advice and support can not only in the site administration, but also in other ways, so consider all available methods of communication With Aliexpress:

• online chat, where in real time you can ask questions interested in;
• email correspondence with the company;
• the FAQ system in which the list of topical issues and answers to them is assembled;
• direct link with the seller for consultation on the goods.

As you can see, the specified ways are inappropriate on each other and make it possible to obtain the necessary information in different forms. At the same time, restrictions for use by the client some kind of method is not established, you can choose the one that is most suitable in a particular case. For example, product information is more expedient to receive in the seller, and therefore, and use this method. In addition, neither the administration nor information systems will help in this case.

Interestingly, communication with the seller can also occur in different ways:

• using email;
• through a special form from the store page;
• using messages in the order (this method is only available if the order is issued);
• by applying the "Trade Manager" application (in English - TradeManager).

Thus, Aliexpress Created all the conditions for customers to feel protected, and had the opportunity to seek help in any situations.

Contact data AlExpress

One of the most convenient ways to communicate with the administration is e-mail. It can be used for all sorts of questions, but in connection with past practice, it is recommended to address issues relating to the payment in this way.

For operational and quality work, it opened 4 separate electronic box for different issues. It will not load a single drawer and quickly get answers.

Offer expired Aliekspress contact details, which can take advantage of any buyer:

• [Email protected] - the address is intended to communicate with clients on general issues;
• [Email protected] - address for complaints, claims and questions about the opening of a dispute;
• [Email protected] - address for communication on topics of security buyers account;
• [Email protected] - the address is designed to address the different claims.

The client can use any of the following email addresses and begin correspondence with the operators. It should be borne in mind that the original version of the site was developed in English, so this method of communication it is necessary to use English. If the user does not speak English, then you can use the available online translators network. This will allow the unimpeded communicate with operators and understand all the answers.

Rooms at Aliekspress phones

Many customers trading platform, getting acquainted with the available connection methods, interested in - whether it is possible to communicate with the telephone number. Moreover, forums frequent questions about what the numbers on Aliekspress phones, because this information can not be found online trading platform. Immediately, we note that at the moment it is impossible to call the administration, since this method does not provide communication. The situation is similar to the call center, because they simply are not in the CIS countries. Thus, contact can only Aliekspress methods indicated previously.

This feature of communication should be taken into account, since many fraudsters are trying to take advantage of the ignorance of the gullible buyer who want to communicate directly and solve all the questions. They can write on the network that there is a hot line Aliexpress and, moreover, to point her phone numbers. Although experienced buyers and network users recommend not to call on these numbers, since in most cases they belong to fraudsters. What threatens in this case with gusty customers? First, the cost of the call to Aliexpress will be extended - which means only one thing - the money will be removed from the client's account. Secondly, get the necessary information about orders or return funds will not be possible.

So, be careful, use only proven communication methods and do not make it possible to make money on your ignorance.

How to call to Aliexpress from Ukraine

Recently, the Chinese trading platform has become popular in Ukraine. Therefore, novice buyers ask a question how to call to Aliexpress from Ukraine. The answer is already known, but the offer to learn more about the other communication method that is safe and secure - communication via chat. It was introduced at the end of 2014 and is considered the fastest to receive answers. At the same time, chat is available to communicate in Russian, which is convenient for residents of the CIS countries. It is quite simple for them - on the Russian-speaking site Aliexpress you need to press the "Help" button at the top of the page. In the window that opens, at the bottom you need to click the button " Online chat"And choose one of the available types of question:

• My orders;
• My profile;
• Coupons and shares;
• Return of goods and funds;
• Payment;
• Rules.

After selecting the type of question, you can choose the available category of the question. For example, in the category "Payment", you can choose " Payment process". At the next stage, choose the proposed questions and read the answer. If you cannot get the answer to the question, then you can directly use the chat. The user can independently print his question and wait for him the answer. Please note that this chat works from 07.00 to 01.00 Moscow time. If you need to seek help at another time, then you can ask questions, but only in English.

Separately, it is worth noting the FAQ system that allows you to read the answers to available questions directly on the site. You can find it by clicking on the main page of the "Support Service" button.

Calls from Russia to Aliexpress

Since calls from Russia to Aliexpress are impossible, users are recommended to use eva system. Its main advantages can be attributed to asking questions at any time of the day.

Find the bot simply - enough on any page of the site Press the "Need" button. Here will be offered different questions about the most relevant topics related to the work on Ali Spress. If the user joins the chat, then the question selected them will automatically appear on the right side of the chat window. Based on this issue, the support service will try to give a detailed answer. If you need to describe the current problem, then the user can independently write about it. At the same time, the number of characters in one letter should not exceed 140. It is also possible to add a screenshot associated with the problems that arise.

Most often such a form of communication in the first acquaintance with the site to learn the features of work on it, as well as instructions on the design of orders or opening disputes.

Since the Eva system is a new online chat, it has undergone several significantly qualitative changes. First of all, this appearance is more convenient to use the interface and access to the list of orders for the user for one click. Additionally, a quick attachment algorithm is developed.

How to contact by the seller for aliexpress

Previously listed ways, contact seller On Aliexpress, so consider the features of their use.

The first way is to communicate with email. You can find the customer's email address on its page in the store, but it should be borne in mind that many of them indicate it formally (in China an email address must be specified when registering the store). Not all sellers enjoy it for business purposes, so you can not always quickly get answers to questions. If you need to know the information in the shortest possible time, then it is better to give preference to other ways. Although this method will be useful for wholesale buyers. Electronic correspondence will allow you to establish partnerships, bypassing an intermediary, and work with the seller directly. At the same time, do not forget that all transactions that pass outside the site are unprotected and in case of problems, the administration will not be able to help.

The second way provides communications with the seller through a special form from the store page. You can find this form on the website of the store by clicking on the "Contact Now" button. After the "Message" field, you can send a message in English no more than 3000 characters and send. All that remains is to wait for an answer from the seller.

The third method is used when orderingWhen it can be viewed in detail. In the listings of all information, you can find links "View data", after the transition to which you can enter a message in the field.

The last way provides for the use of the "Trading Manager" application, which must be downloaded in advance on a computer or phone. His drawback for residents of the Russian Federation is the lack of a Russian-speaking interface.

Operators on Aliexpress

Having learned all the ways to communicate with Aliexpress, it is worth paying attention to the English-speaking option for help from operators. This form of assistance is not much different, from the already described Russian, but still if users prefer the first option, then it is necessary to follow such instructions.

From the main page of the site you need to get to the page Aliexpress Help Center, and after clicking on the "Customer Support" button. Having done the specified actions, the user falls on the page where you can choose the topic of interest - in English it will be displayed as follows - Please Select What You Want To Contact US ABOUT. Any proposed topic involves several profile issues by choosing one of them, the user will be offered the answer - "Our Suggestion". Some of the questions suggest communication via online chat and, in this case, you can click the "Start Chatting" button. As a result, the available operators on Ali Extress will be able to answer the questions you are interested in more detail. In this case, the answer may not be followed immediately, if you use the services of operators, many people want. In this case, the screen will display the user's number in the response waiting queue.

Pay attention to another button - "Email US". It becomes active if questions relate to payment and return funds, because in communication mode through email only such problems are solved.

Now users know all currently available ways of communication with Aliexpress And they can use them without problems. If the questions remained, especially exceptions, then we suggest watching the video - how to call Aliexpress.