Aliexpress - online store, where thousands of shopping is performed every day. After all, this is a site where there are products, practically for all occasions. Clothes, shoes, household appliances - all in a large assortment and at low prices. But sometimes there are unforeseen situations: the goods got lost or not completely. What to do, what to do in this case? Follow the rules and recommendations set out in the article. They are designed to protect each party from those who have arisen, or fraudsters. Your actions, if with Aliexpress it has not come all that you ordered? Correctly decorated dispute: detailed instructions. How to argue that did not come by all the goods? This will be discussed in more detail later in the article.

With Aliexpress, the goods came not completely: what to do?

You ordered the goods to Aliexpress and look forward to it. Payment has already passed and you hope soon to get what they have chosen. But sometimes different situations happen in life: the seller forgot to put something, mixed up the size or color. Unfortunately, sometimes fraudsters are found. But most often, it is just a human factor. Well, who is not mistaken?

So that this does not happen to you, remove the process of unpacking the goods on the phone. So, you can prove that we got not all that ordered. In the modern world, where every second removes different events in his life for social networks, it will not be a problem. The seller also needs to be sure that he is not deceived.

Further, in your personal account on AliexpressYou associate with the seller. Specify all the nuances and try to figure out why it happened. The store that did not have the goal to deceive you, and who values \u200b\u200bhis reputation, will try to solve everything quickly and convenient for you.

If the seller does not respond to you for several days, you can safely begin the dispute. But remember that it needs to be done no later than the time when you end protection. Usually, it is 2-3 months. In your office, you can watch the exact stretch of this time. If all the terms passed, you, inadvertently, gave confirmation that the order was received or disappeared the dispute button, only one solution to the problem solving remains. You can complain to the seller in the Aliexpress administration.

Find out the time, during which protection will act, you can in the office. Opening the category "My Orders", click "More" near your product. There will be high, through how much your deal will close.

Another point, the dispute opens once. While the question is not resolved, do not close it. Protection system Aliexpress It was built in such a way that the store will not receive payment until you confirm receipt, or the term of the transaction will not end.

How to maximally, to open the dispute to Aliexpress, if not all that you ordered: a detailed description.

To open the dispute you need:

• Open the category "My Orders". There you press "Open Spore" or more. "
• Where your order is fully described, put a tick near the desired goods and click "Open Dispute" If you have any problems with one position of your purchase, then the dispute is separated separately for each. You, for example, bought two dresses. One thing did not come, or has a marriage. In this case, you submit an application for a refund, only for one.
• After pressing the button, the questionnaire appears. This is a form for opening a dispute. Here are a number of questions that are important to resolve the situation. Immediately decide what you want. If you select only the return of the funds, the sending send back to the seller is not necessary. If you want to return the goods and get back the money, then keep in mind that shipping back to China will be no less than $ 20. And payment of this suma will fall on you. In the event that the parcel did not come at all, then you will immediately be offered a 100% refund of the cost.

• Next, indicate whether you got a purchase or not. Then, it should be noted the reason for which the dispute opens. It is written in English. If there are Russian characters, it will immediately show a mistake. Who does not know a foreign language, so good to write, you can use the translator. It is desirable to add a photo or video to the text, proving your right. Often, the latter is a prerequisite for refunding money.
• By filling out everything correctly, click "Send". You created dispute.

After the completion of the procedure, the seller is given 5 days, in order to solve the problem. If, after this period, you did not wait for the answer, the dispute closes automatically, making a solution to your favor.

How does the dispute exacerbate?

Previously, it was possible to exacerbate dispute. Now, this button is missing. The site administration itself decides to exacerbate if the conflict between the buyer and the seller is not resolved.

To solve a sharp question, each of the parties should provide convincing arguments in their favor. Completely excluded fake materials proving your rightness. If the site employees decided to return the purchase price, in whole or in part, you should click the "Reply Now" button. After that, specify whether you agree with it, or not. When both sides come to a mutual solution, the dispute closes.

Considered aggravated dispute 15-60 days. And faster will not work. It all depends on how long the site and the complexity of the situation is uploaded.

Do not refuse the dispute while you are not satisfied with everything. Ideally, to achieve that the store recognize all claims and accepted all the conditions. Tools, as a rule, enter the account within 5-15 banking days. But if you have chosen to return the goods back, the funds will go much later. Only when the store gets your purchase.

Seller does not accept the dispute, but offers a solution, what to do? Cancel this action if you are not satisfied with the decision impossible. Or wait 7 days until the dispute escalates, or offer their own versions of the store.

See what you offer, you can immediately, on a page with a description of your problem. Correspond with the store, look for a solution, but we need to do everything in a week. Then, in your conflict intervene administration of the site. Having considered all the arguments, it will make a verdict.

What results can be achieved dispute?

You got the goods, the money paid for it, hoping to get a quality purchase. For some reason, this did not happen. so here disputeIt helps to return the money or get the goods in good condition, as it should be. If the return of funds, more or less clear, then with the exchange yet. There are two options. The first thing you order again, but with a very big discount. Second, you will be sent another parcel, but only after you to get first. Consider in this case, that the cost of shipping to China, is likely to be at your expense. It is sometimes more expensive than the cost of the purchase.

What to do, if the receipt of the goods is confirmed, and its contents do not correspond to the ordered? Earlier, a dispute was no longer possible. But on this account, it received too many complaints Aliexpress. The administration has decided to extend the warranty period, even after the closing of the transaction, for 15 days. That should be enough to understand, you went up the goods, or the need to get it back.

We offer you a money back on the table method and deadline. It is certainly not 100% information, it all depends on the specific situation. But in most cases, it works.

What needs to provide evidence that the parcel with Aliekspress was not complete?

As already previously stated, it is desirable to have a photo or video evidence that the goods did not come completely. Such situations have long been familiar to customers, so it is best to remove the package, unpacking it. If your arguments are substantial enough, then you will win the dispute clearly. Unscrupulous vendors will be punished Aliekspress platform. So, if you have evidence, then store who values \u200b\u200bhis own name, respond. In such situations, they offer a solution without waiting for the intervention of the administration site.

If you have not removed the extraction process, and there is no evidence, that the only hope for the consciousness of the seller. The dispute is likely you will lose. The administration does not make a decision in favor of one side or the other, without sufficient evidence. Unfortunately, it often happens when customers want to return the money fraudulently. After receiving the goods, which meets all the requirements, they open a dispute. Thus, wishing to make a purchase cheaper, or even free. Aliekspress administration tries to protect both sides, preventing fraud.

How to make the dispute to Aliekspress if the parcel did not come completely?

Simulate a situation again. You ordered productAnd he did not come completely. Not a complete instrument equipment, or all the things that were in the order. When opening the parcel, remove the video that you can see that this is so. Do not be redundant and photo. Come into my office and see the category "My Orders". It notes the right and open the dispute. The system will ask you a few simple questions. This block 2 profiles. The first describes the reason for which you want to return an item, all of the information about the delivery and quality of products.

The second block - that's what you want from the dispute. Will it be exchanged, or a partial refund, you decide. Here, consider the cost of the order and how you need to get a new one. If you return a purchase of the seller, then the transfer will not be cheap.

The last step is to add a photo and video materials. They contribute to the fact that the dispute was decided in your favor. Next, send the completed application form. In your office, you can track the status of spore. All changes will come to you immediately by e-mail. The seller can accept your claim and to pay damages. Also, it will offer its own version, and you'll try to come with him to a common decision. But it also happens that the shop does not agree with your claims and argument does not accept. Coming on the short term, the situation will intervene in the administration of the site. It objectively assess the arguments of the parties and to decide in favor of one who is right.

Choosing online products, pay attention to the sellers rating. The higher it is, the less store stykaetsya conflict situations. This means that if a problem arises and then the seller will solve it quickly. Not wanting to spoil his reputation.

In this article, all the nuances of situations were revealed as much as possible when your parcel does not meet the order. If something is missing, or you want to consider everything again in detail, on the example, browse the video video. There is described a specific problem that decided quickly and simply, in favor of the buyer.

Video: How to act if the purchase with Aliexpress came not completely?

If you have not fully understood in the instructions described above, see the video on the Internet, where such cases are described. Those who have already come across similar problems often lay out rollers to the network, with detailed explanations of actions. We bring to your attention one of these rollers.