orders for Aliexpress under the protection of consumer rights, which allows the buyer to claim a refund if the parcel has not arrived in time or lost during delivery time. Protecting the rights of consumers - Seller Warranty, which provides a full refund if the goods or failure to receive a partial refund for non-compliance of the goods description. Aliekspress site provides basic safeguards under which the seller is obliged to send the goods within the period of its processing, and sending itself to come within the period specified to the closure order. Seller guarantees are binding for all orders with Aliekspress that entitles the buyer to require the seller to refund or compensation in the event of default of its obligations prescribed in the rules Aliekspress. How extend protection the buyer that gives protection extension for Aliekspress and what ways to extend protection there, we'll discuss this further.

Recommendation to extend the order for Aliekspress

Buyer protection - This is the guarantee of the seller to fulfill their duties: providing goods in accordance with the description, providing quality service and fast delivery. For each product on Aliexpress Determines the delivery time during which the order must be obtained. If the order did not come on time, the buyer may require compensation to the cost before the order is closed before it is indicated to "confirm the receipt of the order".

The main reason for the need to extend the buyer's protection occurs when the closing time of the order expires, and the parcel is still on the way or the date of the order has already expired and the goods have not been obtained. If the product obtained is low quality or does not comply with the description, the buyer can open the dispute, and the seller must take the return of the goods before closing the order or return the full cost. The issue of compensation must be discussed with the seller personally or through the opening of the dispute. The buyer may find out their rights in the section "Seller's guarantees, which describes the rules for the provision of services by the seller and the conditions for refunding the money in the non-compliance. Choosing delivery to Aliexpress, the time of receipt of the order can be viewed in the "Delivery and Payment" section in the "Approximate delivery time" column. The order must be delivered during this period. If the order does not satisfy its quality, it was deformed or damaged during the delivery of the go is lost by the carrier during delivery, the seller is obliged to accept the customer's conditions for the return of goods or compensation for the order value.

The seller's guarantees make it possible to demand the return of the full value of the goods from the seller. That Aliexpress It differs from other trading platforms, the same Alibaba, for example, where such guarantees for maintenance and goods are not provided. Each buyer can request extension. To do this, there are general recommendations for renewing an order to Aliexpress, which can be used:

• contact the seller Most sellers on Aliexpress agree to the extension of the buyer's protection without any questions. In order to request an extension from the seller, you need to go to "My Orders" and select the Count "Message to the Seller". Specify in English the message "Please, ExtendThedeliveryTime. Thankyou "and wait until the seller answers you. He can independently extend protectionIf he sees that its term expires. Time extension Determines the seller itself. It can extend the protection for a week or a month, depending on which causes of delivery delays.
• open the dispute. If the seller refuses to extend the protection time, arguing this by any reason, you can open a dispute for refund or extending the defense life. You can apply for a dispute no earlier than 5 days from the date of shipment and no later than 15 days after the expiration of the defense. After you opened a dispute, within 5 days the seller is obliged to accept your conditions or suggest an alternative solution. If he ignores your request or the proposed solution does not suit, then you can refuse to accept them and then the administration Aliexpress Employed the dispute and will decide.

Some sellers themselves prolong the protection time if they see that it expires, and the order has not been received. Information on the extension to enroll in the mail, so before opening the dispute, check the absence of the appropriate notification in the mail. It is advisable to open the dispute only if the seller extended the protection time, but the order did not come or did it, when the parcel came, but the goods were not in proper condition. The decision on the extension and protection time is established by the seller. Information on how to extend the order tracking time is contained in the section " Buyer protection"Where you will find more information on resolving such situations.

Extension of the buyer's defense to Aliexpress

Many buyers do not know that the extension of protection is very important for orders with Aliexpress, because if the protection time has expired, and the goods have not been received, then the buyer has no right to request a refund, and the order will be automatically completed. Aliexpress provides a system notification notification system, in particular, if the protection time is coming to an end, so it is important to check "my orders" and mail regularly, so as not to miss the time when the extension is still possible. The extension of the buyer's protection to Aliexpress applies to all goods sent by local delivery. This warranty gives the right to refund or the product, if one in the original packaging is not in use. The issue of extension is settled between the seller and the buyer before the protection time expires. Then, the order is automatically closed, and the buyer has no right to open a dispute to refund or compensation. Extension of protection is possible in the following cases:

• the protection time is coming to an end, and the goods are still on the way;
• the protection time expires, and the goods did not come and there is no tracking information;
• the protection time has expired, the goods are obtained, but in the delivery process was spoiled;
• the protection time has expired, the goods are obtained and does not comply with the description;
• defense time has expired, the buyer requested extension, and the order is still not received, but there is no tracking information.

Delivery issue is very sharp for logistics Aliexpressbecause not all parcels carefully monitor and occur situations when the buyer asked to extend the protection time, the seller agreed, then the extension was over, the dispute was opened and resolved in favor of the buyer for a full refund and after all the order came. In this case, not all buyers inform the seller that the order arrived at all when the money returned. That is why you can understand many sellers who prolong the defense themselves. The track information may be absent until the order is received, therefore, you should not worry if the parcel never came, although the delivery time is coming to an end. You can request an extension several times, after which you can still count on a full refund if the package never came.

The extension of protection is a very important criterion when the order is delayed, because it provides the ability to rely on compensation when the package is lost or not appropriate quality. The warranty obligations protect the rights of buyers from the date of sending it to the very receipt, but do not hurry to open the dispute immediately when the protection time expires. The problem with logistics and delay in customs is common causes of the fact that the parcels with Aliexpress do not arrive on time. Be patient and always keep connections with the seller to promptly resolve any problems.

Features of the protection of the buyer's rights to Aliexpress

What gives the protection of consumer rights? - Many users aliexpress do not know this question. When placing an order, the buyer chooses that delivery method that suits it, and the seller just sends the order to the selected way. If the seller fulfilled his obligations and sent the order in a timely manner, then the subsequent delivery problems is not his fault. However, according to the rules of Aliexpress, all the duties for the quality of the goods, its packaging, delivery times, etc. Takes the seller. Features of the protection of the buyer's rights to Ali EExpress are that the seller is imposed on specific warranty duties, the failure to comply with the mechanisms of protection Ali Express. These obligations include:

• timely delivery. This means that the order must be delivered within the approximate delivery time, although the actual time may differ. That is why it is necessary to extend the protection of the buyer's rights, which makes it possible to receive a refund if the order was not received on time or received, but in poor condition.

• return of goods and payment. If the product received does not correspond to the description, it was damaged during delivery, the quality is worse than the stated, there are damage to various kinds, etc., the buyer can open a dispute to the return of money in full and partial compensation, and the seller must accept the dispute conditions. At the same time, it is necessary to provide photo-proof photos of the dispute.

• return warranty. In case the product came in integrity and safety, but the buyer ordered another color or size, or just did not like the goods to the buyer, then it can be returned. To do this, it is important to keep the original packaging and the absence of any traces of use and send the goods back. Refund payment is carried out at the expense of the buyer.
• guarantee authenticity. This warranty provides that the resulting goods must be 100% original, for example, if it is a new iPhone, then it must have genuine documents, original box, label, etc. Otherwise, the fake can be returned to the seller.

If you are faced with one of the above problems not fulfilling the seller of your obligations, then you can count on the protection of your rights to Aliexpress. The process of extension of protection and return is controlled by the Administration Aliexpress, Therefore, if you have any problems with the receipt or quality of the order, you can count on their operational solution in your favor.

Extension of protection through a mobile application

With the help of a mobile application, you can perform the same actions to extend protection as from the main site of Aliexpress. In the mobile application, everything is a bit in a simplified form, so much easier to manage orders. To request an extension of protection through a mobile application, you must log in to the "My Orders" section. There, select the order that requires extension and click on the string with it. You will then find information about the order status where you can choose two parameters: "Confirm receipt" and "Open Spore".

Small font features additional parameters "Delivery Information" and "Messages". Go to messages and ask the seller to extend the protection time if the delivery data is still on the way on the way, or indicate the opening of the dispute if the order quality does not suit you, there are damages that are clearly left during delivery and the goods itself does not comply with the description . Then you simply choose the return conditions and the dispute resolution path, after which the seller can offer an alternative solution or immediately agree to your conditions. All order management operations and solutions made during the dispute process will continue both in the mobile application and in the extended version.

Extension of protection through the site AlExpress

It is easy to extend the defense on Ali Spress through an extended version of Aliexpress simply, so if such a need arose, immediately open the official website, enter the login and password and go to "My Orders". Choose the goods you need and specify "more" next to the order number. Then go to the order form and select paragraph 2 in the first block with information about the status of the order. Choose a graph "in order to extend protection Buyer for this order click here »and a window opens with a request form. You can specify the time that would like to extend the protection time and if the seller agrees, then your request will confirm.

Extension of protection through the site Aliexpress Perhaps only if the seller approve your request. Some sellers themselves prolong protection a few days before the approximate time will end. In principle, the sellers willingly prolong the protection when they see that delivery is delayed, so it will not be a special problem. In the event that the seller approves or himself will prolong the protection, you will receive a notice to you, where the number of days will be indicated how extended protection. If the order comes during this time, you can confirm receipt if you do not come - to open a dispute for compensation.

Also, you can extend the protection time of the buyer by writing a message to the seller with a request to provide time if according to delivery data is already close, but still on the way. Thus, you will simply be sure if the quality of the goods is worse than the expected or if you need an exchange or refund.

Advantages of extension of buyer's rights

Protection is, first of all, your guarantee that you get what they ordered, in good condition and will be satisfied with the goods, in principle. According to the rules of Aliexpress buyer protection It applies to order from the moment of its dispatch and before receiving the buyer. All this time, the seller is obliged to keep up to date with where the package is now and maintaining contact with the buyer until the receipt is confirmed. Aliexpress has a very developed feedback and rating system of assessments, so every buyer is important for the site and if there was no buyer's defense, it would hardly have someone from the countries of Europe and the CIS would be ordered on the site products. And so, Russian, Ukrainian and Belarusian buyers are the main consumers of products with AliExpress.

The extension of the protection of the buyer's rights allows you to avoid various problems with delivery and logistics for which, in principle, the seller does not respond. Nevertheless, the parcels with Aliexpress are lost often, which means there is no possibility extend protection I would jeopardize the whole business to Aliexpress. But extension has not only commercial parties. The main advantages of the extension of the protection of the buyer's rights are as follows:

• the buyer receives the right to demand the return of his money if the goods did not come;
• the buyer receives full compensation if the order did not come during the estimated protection period for the extension;
• after the protection time has expired, the buyer can get the entire amount or part of the money for the goods;
• the buyer does not risk if the goods are on the way, and the delivery time is already expired;
• you can peacefully resolve conflicts between the buyer and the seller;
• extension does not affect the final result of the dispute, regardless of how much extra days the seller gave.

The extension of protection provides the buyer with the opportunity to count on refund during late delivery, violation of the safeguards of the seller and problems with logistics. It is advisable to use exemption when you have made an order, but there is no tracking information and the goods did not come during the specified period. Most often, such situations happen to the goods whose cost is less than $ 5. They are less frequently tracked, but still delivered, although longer than the specified period.

Instructions for the extension of buying rights

Ask the seller to extend the buyer's protection for various reasons, while if the time has not come for the specified time, you can immediately close the order to the dispute and require the return of funds. If you are fundamentally important to get that product. Which you ordered, you can use the instructions for the extension of the protection of the buyer's rights:

• go to My Orders and select a product that requires extension;
• select "Extend the buyer's defense";
• fill out the request form where specify the number of days to which you would like to extend the protection;
• confirm the sending of the form and wait for a response from the seller.

You can directly write the seller a message that you would like to ask extend protectionSince any information about the current location of the goods is missing. Additionally, you can ask the seller to update the delivery details if it has information about the track. If the seller does not respond to your requests and messages, then no later than 15 days after the expiration of the defense period, you can apply for a dispute to fully reimburse the cost of the goods. Please note that all the actions to return or extend protection must be performed on the page with the goods. About which there is a speech.

Why extend protection to Aliexpress?

Customer protection by Aliexpress It is your guarantee that any problems regarding the quality of the goods, its damage during delivery and delays in receipt will be settled correctly, taking into account your rights. Thus, if the defense expires, and the order still did not reach the recipient, you can ask the seller to give an additional time, during which the right to return, open the dispute and the solution of the disputes for the buyer are preserved. That is, you get the opportunity to return the product or money, if not satisfied with the service and the order itself, just as possible during the delivery time.

If you do not know what to extend protection to Aliekspress, it never faced the problem of the loss of parcels from a Chinese website, when looking for the guilty is meaningless, and the money already paid. It is not worth the upset about this, if you have not received your order, then during the protection period of the buyer and after extend. You have the opportunity to ask the seller to return the money. Extend protection or not the case of the buyer itself, so if you do not consider it necessary, you can not do. but then make any claim on the delivery and return the money can not, and simply add an unpleasant situation for you and your order. Know your rights and skillfully use them, making orders for Aliexpress.

Ways to extend to Aliexpress

When it comes to the extension of protection, there is only one way to do this: go to the page with the order and fill out the application form for extension. But not necessarily act in this way. You can send a message to the seller with a request to extend the defense, but you can solve this issue through the dispute. Ways to extend the protection against Ali EExpress in many ways depend on what cause and need to extend.

If you do not know where your order is now, and the protection time is coming to an end, then you must go to the page with the order and officially place an application for extension. If you know that the order arrived in your country, but you will need a few days to bring it to the final address of the recipient, you can send a message to the seller asking for another week a maximum for protection. Well, if the goods came, but its quality is worse than expected, and the protection time is about to expire, you can open the dispute and thus decide what to do now with the order. Aliexpress can resolve any problems and conflict situations, so if necessary extend protection - You have the right to use it to increase your chances of receiving your order or money.

How to extend the defense on Aliexpress video?

Aliexpress provides for the protection of buyers and their rights, which guarantees that in case of non-compliance with the product description, violation of the delivery time or absence of any information on the state of the order, you can easily restore justice and return your money without any problems. Buyer protection There is a strictly limited amount of time, but if necessary, the buyer can request the extension or seller itself adding the order protection time. This gives the right to buy a dispute, if the parcel does not come, and the track information will not be tracked. If you have any questions as extend protection For Aliexpress, look for answers to the video: