Buyer's defense is the most important possibility of Aliexpress. But not everyone knows that this is why you need, and how to use the buyer's defense. This article will explain to what the buyer is protected, and other answers to the above questions.

Buyer's defense: what it is why it is needed, and how to extend the buyer's defense to Aliexpress

By making an order for Aliexpress, the user sees that about the purchase window that appears the countdown of some time. This is the protection of the buyer's rights, that is, the period in which the parcel is under the protection of the Aliexpress platform. What it is, why it is necessary, and what opportunities opens - we will analyze in this article.

Causes to extend the protection of the buyer

The protection of the buyer's rights is the period in which the purchase is under the protection of the Aliexpress platform. At this time, the money sent for the goods is not from the seller, but at the site itself Aliexpress. If something happens in this period of time with the sending, the user will be able to open a dispute by his order, and try to return the listed funds. This is necessary in order to reduce the threat of deception both by the buyer and by the seller.

After making a purchase, the user can see the countdown timer in the order window.

This is the time when the parcel is protected.

Complete and there are situations, when the time expires, and the parcel never reached the addressee. Then there is the possibility to extend this period.

The only reason for the extension of the protection period is that the parcel never came within the deadline. There are many reasons why the parcel may be delayed, and before entering into a dispute with the seller, is first to try for some time to extend the term of protection of the buyer, and a little wait. However, such actions will be appropriate if the seller is proven, and has many positive feedback. If the goods are expected from at least a bit of a dubious seller, then you should not waste time, and immediately open the dispute.

Ways to extend the protection buyer

So, the buyer decided that he needed to extend the protection time of the buyer. Immediately the question appears: how to do it correctly?

Let's start with the fact that extend the protection time of the buyer on Aliexpress May only seller. Buyer, for his part, can only request this action. From this it follows that it can be done in just two ways:

• Through a personal correspondence with the seller. To do this, you need to write the seller of the goods, with a request to extend the buyer's defense. Go to " My orders", We find the right product, and click" Message to the Seller "

• Making a request to the seller to extend this period. For cases when the protection time expires, there is a special button in the computer version of the site Aliexpress, which allows the Seller to extend protection. To find it, you need to open the order directly, and the above product information will be several points:

It is worth noting that it is necessary to think about the extension of the protection period in advance, because not all sellers are sitting around the clock on the site, and they may simply do not have time to see the buyer's request. Therefore, if less than a week left before the end of the timer - it is better to take care of the extension of the protection buyer.

Benefits of extending the buyer's protection

Many may ask the question: why is it necessary to extend the protection of the buyer, and what benefits it gives to users?

In order to answer as accurately as possible to this question, you must first understand why the buyer's protection function is needed.

Buyer's defense is a unique opportunity developed by the programmers of the platform Aliexpress. It provides the opportunity to avoid cheating, both the seller and the buyer. The meaning is that the buyer when ordering pays it immediately, but money does not leave the seller, but remain on Ali's account. The fact that the goods are already paid is a guarantee for the seller. And the fact that money before confirming the receipt of goods is not moving directly to the seller - this is a guarantee for the buyer, because with an aliexpress account, the user will be able to get money back, in the event that the product comes in low-quality, will not come at all, or there will be any other claims to the seller .

So what gives the prolongation of the defense? The advantage of this feature is that the seller, if he is confident that the parcel must come about, the other day, in order not to lose their reputation, can extend the period in which he will not receive money, but the buyer's rights will be protected. For the buyer, for its part, the extension of protection is another chance for the seller, without opening a dispute, to resolve the issue with the misdeeder. Well, naturally, this is an additional guarantee that money in case of something else can be obtained back. More information about the protection of the buyer can be found in special section.

How to request extension of buyer protection

The user who has made an order for the first time and is not familiar with the nuances of such a phenomenon as the service life of the buyer, can be worried, seeing that the timer time set about the order is already ends. And considering the fact that Aliexpress developers may have "gave Mahu" by hiding the buyer's prolongation button so that it is not possible to find it right away. Yes, and on the site, even in the Definition section buyer protection, there is not a word about how to extend it. Therefore, users, and especially beginners, will need to know how to do it.

In fact, if the developers were a little confused, and made a button through which the buyer's protection is extended, more prominent - there would be no problems. Yes, and the explanation that this action should make this action with the help of personal communications to the seller would not be excess. But we have what we have, therefore, the actions algorithm when extending the buyer's protection through sending a request to the seller, is described as much as possible below:

• Need to go to the section My orders. You can find it on the main page of the site, as indicated on the screenshot below:
• Next, you need to choose the order on which the buyer's protection is completed, and open it more detailed description.
• After that, a window opens in which they are asked to enter the number of days (up to fifty) to which the user wants to extend the defense.
• After all the above items are made - it remains only to wait until the seller confirms the extension of the protection period of the buyer.

In case the buyer wants to try to extend the protection time through personal messages to the seller - it's only worth writing him with a request to extend. You can contact the seller through the order window, at the bottom of the details:

Extend the protection of the buyer in English

There are situations when the user for any reason orders the goods in the English-language version of the site. And naturally, that from the language of the interface, the problems with delivery do not go anywhere, and sometimes it becomes necessary to extend the service life of the buyer, in order to protect themselves from fraud.

The problem is that there is no button in the English version of the site through which it is possible to request the extension of the buyer's protection. Therefore, the only way remains only to contact the seller through personal messages, and ask to extend the defense. For people whose English is at a problem level, I would like to notice that the interface of the section " My orders"It does not differ from the Russian version of the site, and the button through which you can contact the seller, it is located in the same place (see Screen 4).

Next comes the most difficult - to compile the message text. Sellers understanding belong to the fact that the message can be drawn up with errors, and in case of a request for the extension of protection, it is usually easy to meet buyers. Therefore, in this matter, those who do not know the language well, even the usual Google translator will help, the main thing is that the message is as informative as possible. In case the seller agrees to extend the service life of the buyer, it will be activated for another thirty days. After this period, the question is already necessary to solve in other ways (through a dispute, or as a last resort, through complaints with support service).

How to extend the defense on Aliexpress via the phone

In the modern world, the phone in many matters confidently displaces the computer. Aliexpress developers took into account this, and created an additional resource, in the form of an application to the phone. This is quite convenient: after all, this gadget, unlike the computer, is always near, and at any moment you can search for the necessary goods, and make an order.

In terms of ordering, the telephone application is much more convenient than the computer version of the site. But in some issues, especially with regard to the further discussion of the goods with the seller, the application is still "downtown", and requires significant refinement.

It can not be easily disregarded that it is possible to request the extension of the buyer's protection only through connection with the seller, and again, you can immediately and not guess how in the mobile application to find correspondence with the seller of the goods. Therefore, below will be described in detail the algorithm of how to contact the seller via messages:

• Open "My Orders". This section can be found in the "leaving" window when holding a finger across the screen.

• In the "My Orders" section, we find the goods that need to extend the protection time, and go into its detailed description. Next, we find the "Order Messages" string. This is the path of communication with the seller.

• After the buyer clicks on the "Order Messages" string, a chat will open in which you can send a message to the seller. It is necessary to politely ask him to extend the protection time of the buyer, preferably in English, and wait for an answer

Return of money after extending the protection of the buyer's rights

The extension of the protection of the buyer's rights is nothing more than the extension of the period when the user of such a site like Aliexpress may not worry that in vain spent his "blood", and no longer see the goods or money.

Usually, the sellers are defense of the buyer's rights for the time for which the parcel must be reached. However, there are a force majeure when the order is delayed in the way due to weather conditions, customs, holidays in a certain country, and so on. Then the protection time expires, and the parcels still do not have, which simply cannot but excite the person who sent his money is unknown where.

In this case, there are two options: either immediately open the dispute with the requirement to return the money, or try to wait to wait, but with the extension of the protection of the buyer's rights, in order to keep the dispute in case.

The process of dispute and return of funds after the extension of the buyer's rights is absolutely no different from the same process before extending. Anyone by Aliexpress can learn all the detailed information about disputes in support service.

Well, in order to open a dispute on the order, it does not matter, before or after extending the term of protection of the buyer's rights, you just need to click on the appropriate button near the order:

Extending an order to Aliexpress

Order extension - the function of the site, invented for those cases, when the seller, and the buyer are confident that the package simply delayed somewhere in the way due to any factors (customs, weather conditions, weekends, etc.). So that the buyer is not afraid that his money was already to the seller, and if the parcel was still lost, he would not see his blood with any kind, and it was invented the possibility of extending the time for the protection of the order to Aliexpress.

Only the seller, the buyer, for its part can make this procedure, can only request the possibility of extending protection. To do this, it is necessary to either write to the seller, or, in the computer version, click on a special button through which the seller's request is sent to extend the protection of the buyer's rights.

Answers to most questions, including concerning the extension of the order protection, can be found in the Aliexpress Support Service, which is in the "Help" section, at the top of the site:

In case there are questions without answers, you can also write a specific question, and get help from people working in the site support service. It is advisable to keep all the correspondence in English in order to speed up the possibility of support service workers as soon as possible answer the question.

It is also possible to learn about the features and description of the service life of the buyer to Aliexpress, and again, in the case of the remainder of the "Dark holes", then you are not answering questions, write to a hot support service, and quickly get competent help from site workers Aliexpress.

Extend the time of protection of the buyer video

It is not always possible to understand everything after reading the text and view the pictures. Therefore, it is proposed for viewing the video, in which it is very clear and told about all the nuances of the buyer's protection, its need, and the possibility of extending the timing of the order to Aliexpress: