Contact the seller for Aliekspress: a review of some of the most common ways. How to write a seller on the Chinese web site. What are the ways to communicate with the merchant on Aliekspress site. And what is considered to be more effective.

Quite often there are times when you need something to write seller on the site Aliexpress. Sometimes, for example, that the buyer wanted to buy clothes, but do not know how to determine the size. Or on the description page product not too accurate, and I would like to find out more detail. And it happens that there are controversial issues that must be addressed. For all this, there are several different ways that can help to contact the merchant on chinese website.

The content of the article

How to write a message to the seller Aliekspress?

Some people before making a purchase, write seller, Ask questions, additional parameters of products, ask for better photos and even discounts. You can write not only when something is not clear, but also to see how quickly he responds, whether it will respond. Before making a purchase, write a simple. The page description product have left button, which is called "Send Message." It is there, where it is written contact details, store rating.

Besides this method, there is still a chat. Some leave Skype or WatsApp data. Very often, buyers are bound after placing the order. The most common questions:

no track is tracked parcel number;
tracking suspended;
sending long to send.

If some of these status lights up or have any other questions, it's best to write first, to avoid the various problems in the future. The message is sent to have the window order. To do this, go to the Members Area, where to find the right order.

Then write a message to a specific question.

If you would like to see product better packaged, it is necessary to write immediately after the order. As a rule, the Chinese do not refuse this request, and do it for free.

Chat on the lot description page

For writing a letter before you buy one or the other product, You need to right click on the "Send message". After that will appear a new window, the shape of which must be applied as a letter.

The text in this case should be written only in English to the Chinese could understand what they want from it. If it is impossible to write in English, you can use translators on the Internet or online services, which are presented directly on the site. This method allows you to write a letter, consisting of no more than three thousand characters. After writing, you should attach a photo and press the 'send' button. Response message, usually located under "Message Center." In most cases, the answers come quickly - a maximum of three days. But there are cases when it does not come at all. Then we must look for the same product at another store.

Chat on the order page

This method of communication is available only after at least one order has already been committed. To this end, immediately after the generated order, go to the Members Area and there add comments to one or the other product.

Most often at this stage to be confirmed the presence of the desired color, size, and, in fact, the very product. Furthermore, it is here attached picture, if you receive the parcel came with marriage, a broken or inappropriate description. This method of communication is good because if there are any problems, the correspondence can be attached as evidence material to the dispute.

Email

Another way to communicate - is to write directly to the e-mail. Its data can be found on the page of the order or in the shop.

This process is not complicated, but sometimes takes considerable time. To write a trader at elektronku, you need to copy and paste the address to where the life of the recipient.

How to write a letter to the seller "Aliekspress" via TradeManager program

The most comfortable and easy method of communication at the moment is to use TradeManager program. The program allows you to create separate groups of traders add, are most popular. It has the ability to send messages to an unlimited number of characters, attach as many photos and other media files. If desired, you can even communicate via video. Ease program lies in the fact that it is set as a personal computer, and on any mobile device. It now remains only to download it. Loading it with TradeManager Alibaba site. Initially, there is set up the download for the Windows operating system, but can be changed on the Macintosh, as well as for Android and IOS.

After successful installation, the program needs to be run. This requires input. But the usual registration with an email and password input is not suitable. Here it is necessary to use a user identification number. To find it, you have to be authorized on the site, then go to forum "Alibaba". And there will be user ID. And most importantly, what needs to be done after authorization - is to set up an automatic transfer of all messages in Russian. How to do it:

press button «settings» on the home page;
next, choose the word «chat»;
after the pop-up window, select the word «translation»;
tick «turn the translation»;
change the language to Russian;
and the last - click «apply».

After these steps, all messages will be automatically translated into the Russian language.

Start communicating with the supplier in the program

To write a message through the program, with the description must be on a page product click on the button «chat now».

The only thing if I want the merchant to respond without delay, he must be online. Understand online or not, will help emoticons. If it is yellow, then the Chinese in place, if gray, then it is not on the network. If it is not online, the message can still be sent, it comes. Only read after the appearance of a merchant online. Some users may have problems using this program, since the entire interface in it is in English. In the case when seller No in contacts, and he asks to start communication in the program, then you need to copy the identification number and click on the section "Contacts". Next click on "ADD +" and insert id. After clicking on the "Search" button, the search will begin. After a successful completion, you can add it and communicate without problems.

Complaint on the seller

Sometimes it happens so that product It comes poor-quality, defective or at all reaches the recipient. In this case, it is necessary to write a complaint. This can be done in two ways.

Opening a dispute	Complaint to the site administration
It is possible only if the goods have not yet been received, the order time has not expired and the protection of the buyer's rights has not ended.	In all other cases. Usually, which require interventions from the side.

To contact the site administration AliexpressYou need to click on the "Help" button, which is located in the upper right corner of the main page. Next will pop up two options from which you need to choose where it is written "to file a complaint".

After filling out the shapes that are necessary, on the page, write a detailed description of the problem and confirm sending. The complaint will be considered by competent specialists within a few days.

What language to write and how to overcome the language barrier?

If it happened so that the writing message is not avoided, then this is done only in English. After all, they have any knowledge of Russian, and with translators no one will bother to answer. Therefore, we write solely in English. If there are significant problems with the language, we use online translators. There is nothing terrible in this, even if the proposal is not entirely right. All because the Chinese themselves use programs for translation to send a letter.