The Chinese trading platform offers its visitors a wide range of goods at a very attractive value. There is everything that you can wish: Clothes, shoes, toys, decoration, dishes, linen. Making purchases on the site is simple and nice: you can choose the original product, pay a much smaller price than in the store, often delivery of goods is free. But sometimes there are controversial points in which you have to raise the question of returning money. To get out of the position with minimal losses, you need to know how to return the money on AliexpressHow to act and what to do to resolve the dispute in your favor.

Warranty return with Aliexpress

Popularity site. It grows every day, according to statistics, every second, which bought goods on the trading platform returns here again. People bribe the opportunity to save time, money and choose something really cool. But given the very long path from the Chinese seller to the customer, sometimes annoying incidents occur when the goods are spretched on the road, it is lost or remains unpleasant at customs. In addition, you can get to the unfair or scattered merchant, who accidentally or deliberately sent the wrong product. All these cases become the reason for which the dispute is excited on Aliexpress - Return money as compensation.

For information on the method of returning funds, you need to go to the online store page in which the order was made. There is a guarantee of money return under certain situations. But the dates of return and special conditions depend on the specific case.

The site rules guarantee the priority of the buyer. That is, speaking in other words - the buyer is always right. But, of course, in this statement there are a number of nuances that we will consider later.

After choosing the name and payment of the order, the customer begins to expect the arrival of the goods. For convenience of tracking, the track number is assigned to each shipment on the site. This allows you to control the movement of the parcel.

After receiving the order, provided that the product meets all the criteria, the buyer confirms the fact of receipt of the parcel. Only after that the merchant receives money, and the transaction becomes closed.

But at each of the stages it can go something wrong, so you need to know how to open a dispute depending on the situation.

How to cancel the purchase and return money

Probably, everyone has so happened that the day after the purchase you wondered why you purchased a particular thing. If you have a check, you could go to the store, return the acquisition and get money back. This can happen when buying on the Internet. To favorably solve the question, you need to know if on Aliexpress Z. akaz canceled How to return money. There are a variety of reasons that prompted to accept such a solution: negative reviews, seen after the order made, have changed plans.

Algorithm for cancellation of order

With such a situation, you need not to confuse cancellation process and opening a dispute. These are completely different procedures.

After passing the goods and confirm that the money passed, near the order description, it will be possible to see the "CANCEL ORDER" button or "cancel the order".

After that, the procedure for preparing the goods to be sent. During this period, it is still possible cancel the order And return your money. To do this, you need to find the necessary order that you plan to cancel. Near the product description will be the "Details" button. There is a timer pointing to the number of days remaining to cancel the order.

Provided that there is still time, you can boldly click on the button. But this is not enough, because it is necessary to explain it intently, for what reason you cancel order. Describe the situation should only be described in English (or Chinese, if you can).

You can cancel only before sending the parcel at the place of order. You have done everything that should. Now the seller must agree to cancel and transfer money to the account. After that, in the Personal Account, the order information will become inaccessible.

The seller refuses to cancel the order

After a detailed description of the reason for the need to cancel the order, the information enters the merchant who may not agree to cancel. If your order is very profitable to the merchant, nothing will prevent that the goods literally just sent by mail, alas. In this case, do not waste, and demand to provide a track number that is assigned to each shipment on trading platform. In the absence of the track number, require a scan copy of other confirmation documents. Provided that the merchant does not provide you with no evidence of sending, you can safely complain about the administration Aliexpress.

The more valid you annive the order, the higher the chances of returning money. Therefore, the question is about AliexpressIf you cancel the order whether the money will be returned - you can answer the affirmative. The main thing is to do everything technically correctly and very quickly.

Return of money after cancellation

Intelligent merchants are able to construct the case that get a refund will be very problematic. Nothing will prevent anything "left" track number. Then you will realize that he provided an incorrect track, but the order has already seen and it will not be easy to prove anything. It is necessary to open a dispute and notify the administration of the trading platform about such fraud seller's fraud. You need to be stocking nerves, time and perseverance to resolve the situation in your favor.

Of course, better ordering the goods, it is necessary to know if you need it or not. It will help to avoid unnecessary problems to you and not to blame for any merchant.

Where will the money arrive after the cancellation

On trading platform There are agreed deadlines and the conditions for the return of money after the order is canceled. Also, you can get information from support servicesWhat an invoice will receive certain departures.

True, all information is provided in English. These are official terms that may slightly differ from the deadlines in reality.

The return of money takes place in the system with which they did.

Waiting for funds return after cancellation

After a person canceled an order for AliexpressWhen the money returns and where are the most burning questions. The term of money return ranges from five days to three weeks. Much depends on payment method. Buyers with experience indicate that the average length of waiting is five to seven business days.

Return speed to electronic accounts is higher than at the expense of the card. The return of funds will be made specifically at the expense from which the dispatch was carried out.

In a personal office in the category "Payments" you can follow the progress of the case. Waiting time can delay, do not worry. But if, after ten working days, no changes happened, contact the site administration to clarify the details.

Now you have an idea how to return the money on Aliexpress After paying the parcel.

In order not to spoil yourself the mood with the proceedings and waiting, thoroughly think about clicking on the "Pay" button.

Actions if the parcel did not come

On trading platform They tried to think through everything in such a way as to secure buyers from fraudsters. When buying products on Aliexpress A period is given in which claims can be made and challenge the purchase. Return money is really not only when the goods do not meet the quality criteria. It happens so that order Simpar not reached the buyer. What to do in this case?

Preliminary actions to avoid problems

Very often, shopping is made at a timely, the buyer simply orders the first opportunity that the appropriate option is not particularly linked to the question. But with this approach, get to the unscrupulous seller is much easier.

When choosing a product, be sure to explore the rating of the Chinese merchant. Positive feedback, which exceed ninety more percent, show that the product range and the quality of the work of the entrepreneur is high.

It is no less important to find out what the work experience of the store or the seller. If you buy from a novice - there is a chance to get into the problematic situation. On the other hand, the merchant may only begin his career and will work responsibly. Just doing an expensive purchase, try to give preference to those who work on the site for at least a year and has a rating, reviews and signs of differences.

The parcel did not come: Your actions

If you expect the delivery delivery, and the protection time is approaching the end, there is a couple of ways to act in a similar situation:

• Contact the seller, find out cause DelayMake a request to extend the wait period. Perhaps the goods are detained at customs points or on the road.
• Return money.

If you need to act according to the second option, it is necessary to follow the algorithm:

• Open dispute or dispute. This needs to be done if the end of the protection remains a few days. It is better to do this, even if the seller asks to wait. If the next day the parcel comes, you simply report its receipt and the dispute is stopped by itself.
• After opening a dispute, you will need to fill in the questionnaire, in which you should give comprehensive answers to questions: Departure is received or not, for what reason the dispute opens, what requirement is being put forward by the customer (full or partial refund).

Feel free to put pressure on pity and pump the situation: "I waited for a hat, she did not come. In the street, severe frosts, I will catch up and perished. Return the money to buy a headdress in the local store. " This stage is a dispute between the two parties, without the intervention of the administration, only the merchant and the buyer. In most cases, the dispute ends on this: the money returns. Very often, merchants are very concerned about their rating and try to avoid negative reviews, so do not allow the growing conflict.

But if the merchant does not agree to the return of funds, you need to go to the dispute aggravation stage.

How to exacerbate a dispute to return cash

In the mentioned stage in the dispute interfere Aliexpress. To exacerbate the dispute, you need:

• The buyer receives several solution options to resolve the conflict. They can be completely different: wait for the parcel, to get partial compensation, send a re-send.
• At this time, several solutions will be asked: the adoption, a change in the proposal, the refusal of claims, exacerbation.

You need to choose the category "Change Proposals" and express your desire to refund. And click on the "Escalization of the Dispute" button. Now the decision for the administration of the trading platform.

For consideration, the dispute will be required to one week. The funds will return to the bill with which the order paid with a positive decision in your favor.

What to do if the goods do not comply with quality standards

One more option when the buyer may demand his money - the parcel came, but low quality goods, defective does not comply with the description.

There is one small, but very effective option to achieve a positive result in the dispute: do not require the whole amount to the cent. This is a feature of Chinese psychology: to prove that his goods are perfect, but if you leave him some amount, he willingly satisfy your requirements.

Opening a dispute after receiving the goods

If for some reason you are not pleasure to get a product, open dispute.

Let's try to disassemble how to return the money from AliexpressOf course most.

In field spore Choose a partial return of the cost and specify the amount. For example, your order costs ten dollars, throw one dollar in favor of the Chinese merchant. Believe it is worth it. The seller will have a completely different attitude in this dispute and faster will end for you. Specify that you do not plan to return the goods. Specify why you do not satisfy the acquisition status. Try to write in English without using complex suggestions. A high probability is that to translate your message to the seller will not be easy, only with an online translator.

Attach photos or videos to help clarify your displeasure.

Prepare for the fact that the seller will rest and prove that the thing is not so bad. Just stand on your high probability that dispute It will be satisfied even without exacerbation.

Tips for communication with the merchant

When you receive a product that is not suitable for color or size, remember that most likely it was not from his side of evil intent, but simply flaws. This is called the human factor when everyone can be mistaken. Communicating with the seller about the return of funds, consider the rules that will help win dispute:

• Never blame the seller, do not say that this is his mistake. Try to choose softer definitions.
• Do photos proving that something is wrong with the products.
• Do not require full refund, leave some amount to the seller.
• If you need to send a defective product to him, agree, but put forward the condition that postage is paid by the trader. Accent attention that it can cost more than the product itself.

Return of money on the site - Cashback

But the refund on the trading platform is possible not only if any problem situations occur. If you often make purchases on the Chinese playground, you need to know how to return money from Aliexpress Cashback.

There are many diverse sites that allow you to take advantage of the possibility of cachek. Basically, the refund is no more than three percent, but there is an EPN Cashback Aliexpress.which guarantees the maximum possible cachex - seven percent.

Algorithm of purchases with the possibility of cachekka looks like this:

• Going along the cachek link, choose the necessary name and pay it.
• After receiving the package, confirm its receipt.
• Order Cashback on the partner website.
• Five days later, the maximum get a refund of the previously stipulated percentage.

The transaction is possible not only on the bank card, but also on the phone or virtual wallet.

The dispute is closed, there is no money, what is the reason

It happens that after closing the dispute, money does not come to the buyer's account. If on Aliexpress dispute Closed, and money did not return, you need to check the result of the dispute. It is possible that it is not allowed in your favor. So it happens, although it is infrequent. If the buyer was able to argue his claims, confirm their documented - the dispute ends in favor of the Customer. That is why it is important to follow the advice, how to buy it right on the Chinese shopping area.

Communicate at the stage of the contract only on the pages of the site. You must have a correspondence on your hands, so that if necessary, you could provide it. If the purchase is expensive, lock the moment and unpacking on the camcorder. It is best to do this by mail, in the presence of witnesses. Opening dispute, attach video and photographic materials. The more evidence, the higher the likelihood of a favorable outcome of the case for you.

Some non-standard situations: how to be

Permanent buyers often discover the dispute for one or another: a frank marriage, non-filing, not the option, did not come. Some situations we looked at, but it happens that the dispute for non-treatment of the order you won, you received compensation. And here, after a couple of days or weeks, your order comes, which walked very long, lay in any separation, was wrong sent there, and then returned. Options - a lot, the bottom line is that now to do how to return the money to the seller on Aliexpress?

Return money or not is the question of your conscience. There are many arguments in favor of return:

• you will not feel guilty;
• the seller can close you access to your stores;
• he will leave a negative feedback about you and spoil the buyer's reputation;
• you can lose more than purchased in this situation.

Administration Aliexpress Cannot act mediators in the question of returning money. This question is a personal matter of you two. To contact the seller, write to him through the site. Go to your orders, find the desired section, click on the "Message to the seller" column.

Notify in English that you received the package and want to compensate losses to the seller. Ask how best to implement it.

The merchant actions in response to your messages may be different:

• if the cost of the goods is low, the Chinese entrepreneur can simply give you it;
• asked to translate into account in any system;
• it will offer to carry out a fictitious purchase on the required amount, that is, you pay for the goods, but it will remain in the store.

Often, as a sign of gratitude, an honest buyer receives a present from the seller.

So, if such a situation happened, it will not be difficult to return money at all.

Shopping by Aliexpress Different reliability. The number of regular clients of the site is constantly growing. To avoid unpleasant situations, try to correctly and make purchases. In case of problems, resort to the help of the administration. Pleasant shopping!

Video how to open a dispute and win

How to open a dispute to get money what to do if the end of the life of the goods is suitable. Instructions on the process of opening a dispute: