The Aliexpress website is one of the most popular trading platforms on which several billion users from around the world make orders. The popularity of the platform is due to the low cost of goods, as well as guarantees of making safe transactions. This means that if the order is not received on time or there are problems with its quality, the seller will be obliged to return the money in full or partially. Refundant warranty It applies to all deals aliexpress, so buyers can be confident in the quality of goods and receiving the parcel. Buyer's defense is the basic warranty from Aliexpress sellers, which includes a guarantee of timely delivery and the compliance of the product description. In violation of warranties, the seller must return money to the buyer, regardless of the conditions of the current situation. That is, if the parcel is lost, the seller, in principle, is not guilty, but it is obliged to return the money for the lack of an order anyway. Also, every buyer has the right to partial return. Its essence is to receive a part of the money from the cost of the goods. All nuances associated with the return of funds and conditions, how to return money from Aliexpress, we will talk further.

Refund Warranty with Aliexpress

Making orders via the Internet, especially from international trading platforms, always causes many doubts by buyers. For this reason, the AliexPress website provides customers with a guarantee of full or partial compensation, if the goods do not come or will not be in the appropriate state, for which the seller who has been responsible for which was made. The guarantee for the return of money from Aliexpress is the responsibility of the seller, which he must fulfill the unquestion.

The site's rules are accurately designated that all goods are covered by this warranty, and if the parcel does not come on time or not satisfied the buyer, the seller must return money for it. The site ensures that the transactions are protected by the service from the very moment of completing the order and before receiving it personally in hand. Refundant warranty Money applies to all products purchased on the Aliexpress website. For this guarantee, the buyer has the right to demand its money for a product that has not been received, has a marriage or does not comply with the description. The warranty has a specific validity period established by the seller. If in the specified delivery period, the parcel was not awarded to the buyer, it may require its full refund without establishing the true cause of the lack of goods. Each seller Aliexpress guarantees timely delivery that cannot exceed 60 days. This is indicated in the site rules and is the responsibility of all sellers.

You can apply for refund within 15 days from the date of completion of the buyer's protection. Return is carried out through the form of a dispute and is considered by the seller 5 days. If the seller does not accept the return conditions, the dispute processes the site administration and takes the final decision. Warranty for refund with Aliexpress covers the following situations:

• the package did not come on time. One of the basic guarantees Aliexpress is a guarantee of timely delivery. According to this warranty, if the buyer has not received the acquired goods to the period specified by the Seller, it has the right to full return funds. The actual term is indicated by each seller in different ways, but may not exceed 60 days.

• the goods purchased on the site does not meet the declared parameters. If the product does not look as described on the site, or turned out to be poor quality, the buyer must contact the seller to solve this situation (based on the guarantees for a refund). If the seller does not agree that the goods do not comply with the description, the buyer must apply for full return Payment and send the seller product, or leave it to yourself and get partial compensation from the cost of goods.

• the seller sent not the goods or buyer changed his mind to buy him. Refundant warranty Allows you to exchange the goods, if under the order conditions it turned out that the seller sent not the goods (color, size), which was stated in the order or he did not like it. Also, all goods with logos are under the guarantee of authenticity, which means if it turns out to be a fake, the seller will have to return money in full. In this case, the buyer can return the goods and get his money back or send it to the seller and wait for the exchange.

Aliexpress politically belongs to buyers. Therefore, every seller, regardless of its rating, must perform warranty obligations to fully compensate for the order value. To solve such situations, a dispute form is provided that allows you to resolve controversial orders, where the protection time of the buyer and delivery has expired, and the parcel is still on the way. The procedure for executing a refund guarantee is as follows:

It is worth noting that after the buyer opens the dispute to compensation, it is usually an additional period for extending the buyer's protection in case of logistics delays, and after this dispute closes and money is returned to the user. The seller has no right to extend the protection time for more than 30 days from the date of opening the dispute and is obliged to make compensation no later than 15 days from the date of completion of the dispute.

How to return money from Aliexpress on a dispute?

The dispute or dispute is a feedback form provided for the resolution of controversial issues to Aliexpress. The presence of this option ensures that all transactions are protected by the site and ensures the safety of shopping. The dispute can open every buyer. For this there is a "Open Spore" button next to each order. You can open the dispute no later than 15 days from the time the buyer's protection is completed, as well as provided that the delivery was not executed on time. Instructions, how to return money from Aliexpress on the dispute:

• open the "My Orders" section and find the goods there by which the dispute will be opened;
• specify the "Open Dispute" button and confirm a similar action in a new tab;
• specify "Return only" in the column with a refund solution;
• fill in all the lines, select Action Options, specify the cost of goods in the dollar in the amount of return and disable, why we decided to open a dispute;
• download the proof (photo from the tracking section, seller messages and other photos);
• confirm sending an application.

After the refund request is sent, you will need a few days so that the seller receives it or rejected. Many sellers offer counter-decisions, for example, prolong protection or offer compensation cost less product price. If you do not agree to these conditions, then just do not take them. Do not forget to track the process of keeping the dispute until it is exacerbated. The exacerbation of the dispute occurs in the case when the site manager takes part in the decision of the dispute. He considers the cause of the dispute, evidence and history of the order, after which it decides on compensation. If the goods did not come and there is no information about the track, then, of course, the seller is obliged to return the money, regardless of where the goods were lost. When receiving an order with a marriage or not what is specified in the order, only partial compensation is possible. The size of the partial return is discussed with the seller, but are usually not accepted disputes, where compensation exceeds 50% of the cost of goods. Within 7 days from the date of opening a dispute, it should be closed, and money returned to the buyer.

How to return money to Aliexpress after dispute?

When the dispute is closed, the buyer remains only to track the return stages. For this, in the history of the dispute you can see, returned the seller money or not. All information is displayed in "My orders" on the product page. For 3-15 days from the date of completion of the dispute, the seller must return the money. Instructions, how to return money to Aliexpress after the dispute, the same for everyone. The funds are charged to that account or the card with which the goods were charged. Please note that the return amount is as much as stated in the dispute. The compensation size cannot exceed the cost of goods without delivery. If you used a paid delivery method, then money is not returned for it, only for the goods itself.

The right to a partial return of funds for Aliexpress

Partial return - One of the additional guarantees that Aliexpress sellers provide. Right to partial return of funds All buyers have, whose orders do not quite correspond to the seller's guarantees. Actually, partial return - One of the ways of compensation, when the seller mistakenly sent not the color or size of the goods, or the quality of the goods is worse than described on the page with the goods, or there is marriage, visible damage that prevent the full operation of the goods. Partial return accrued in the same way as full - through the form of the dispute. To get compensation, it is necessary to provide photo-proof photos, where it can be seen that the goods have a marriage or other damage. They are attached to the dispute and are a weighty argument when settling such situations. Partial compensation cannot exceed half the cost of the goods, while the buyer can leave it or send to the seller and then require full refund. All nuances of the transaction are negotiated with the seller and depend on the individual order conditions. Partial compensation for Aliexpress is possible in the following situations:

Aliexpress politically refers to buyers who are unhappy with the received order, because the reviews depend on this, so it tries to resolve all disputes with the maximum benefit for all sides. Partial return - An excellent alternative when the quality of the goods is super, but there are minor flaws, in other cases - it is better to return the goods to the seller in China and demand the whole amount back. Partial compensation is also charged, as well as complete - to the account from which money was written off.

Video: Return of money for Aliexpress when canceling an order

Refundant warranty The money for Aliexpress is a way to protect buyers from unscrupulous vendors. Now, the speed of delivery and the quality of goods to Aliexpress is much better than a few years ago, but Logistics everything also has errors. Buyers, whose orders did not come, should not be upset, because you can use the form of the dispute and return your money back. If you have any questions about the guarantee of the return of funds or problems with the return of money for Ali Extress when canceling an order, we recommend watching a video on the topic: