How to return money from Aliexpress: in what cases you can return the money. Ways how to return money with aliexpress

Aliexpress Provides customers with a guarantee of timely delivery, the product compliance with the description and reimbursement of the order loss during delivery, partial compensation with the bad quality of the goods or if the seller sends the goods not in that size or color. You can return money to Aliexpress only if there is evidence of non-fulfillment by the seller of its obligations. If the product did not come, then the order information will be placed in history, but if the goods have come poor quality or there are claims to order, then it is necessary to provide a photo - evidence and open dispute. All questions about the return of funds or exchange of goods are solved only through the form of a dispute. This form is provided for all orders committed on Aliexpress, and the link to the application page is indicated on the page with the order. The dispute or dispute is conducted between the buyer and the seller. If the seller does not accept the terms of the dispute to full or partial compensation, the site administration takes part in its decision. The decision on the return of goods or funds is carried out only through the form of the dispute, not in a personal message or bypassing the site. Each situation requiring the return of goods or money has its own nuances that you need to take into account when opening a dispute. About, how to return the money On Aliexpress and what methods for this exist, will we talk further?

The content of the article

How to return money if the goods with Aliexpress are not delivered?

The common reason for the return of funds is the lack of goods with Ali Spress. The reasons for the loss of order can be a lot: problems with logistics, difficulties with customs clearance, loss when shipping from a warehouse, etc. Regardless of the reasons why the order did not come with Aliexpress, the buyer has the right to receive a refund in full. How to return money if the goods with aliexpress is not delivered dependent, the closing time has expired or not. If the seller still has time to deliver, although enough time has passed to receive the order, it can offer to extend the buyer's protection time and wait a little more. If the time has already expired, you need to move to the opening of the dispute. Do not confirm receipt of the order, otherwise you will not open the dispute. Go to "My Orders" and find a line with the order. Specify " Open dispute"And go to the page to fill the reset form. Choose "Return only", after which you indicate the cause of the "problem with the delivery of goods" and in the corresponding window fit the full cost of purchase. After that, in the graph to describe the problem, you specify "I DID NOT Receive This Item" and confirm sending an application.

In the near future, the seller must take a dispute. If he proposes an alternative solution, for example, extend the buyer's protection, ignore the message. After 7 days from the date of opening the dispute, it will be closed automatically with full compensation for the cost of goods.

How to protect yourself before paying the order?

Unfortunately, additional order security measures, except for the protection of payment data, on Aliexpress Provided. When placing an order, payment of its cost is performed immediately, and after passing the payment, the seller sends an order by the way the delivery that was selected by the buyer. You can protect yourself before payment only if you carefully read customer reviews and first familiarize yourself with the seller's rating. Those stores, where the rating is 98% and above - reliable sellers that are shipped in a timely manner and without deception. Another thing is a transport company.

Choose a paid delivery method, where tracking the parcel tracks. Free methods do not always guarantee the tracking parcels. If the parcel is not tracked, then this is not an indicator that it has already been lost. Free services. Especially when delivering orders weighing up to 0.5 kg may not be tracked until arrival. Paid shipping provides tracking international orders at all shipping stages. Also, do not make payments bypassing the Alipay system. If the seller invites you to pay him personally - in front of you a fraudster. Payment by Aliexpress Protected data encryption system, so you will protect yourself and your own details from theft by fraudsters.

Where to apply if the goods with Aliexpress did not come?

If the delivery time expires, and the order still did not come and there is no tracking information, do not rush to open the dispute. Contact your post office where the order must come, perhaps the departure has already arrived, you just did not receive a notice. If the parcel did not come, the first thing to see, if the goods with Aliexpress did not come, it is to write to the seller. Among his duties, respond to messages and provide any information about the order if it is missing on the site. Tell the seller that you have problems with tracking "I Have Problems with Tracking My Order" and it will provide you with information about the delivery status. The seller can refer to the carrier to update the delivery data.

If the time waiting time has expired, and the goods did not come, immediately open the dispute. If the seller ignores messages and does not agree to the dispute, you can contact the support service whether to file a complaint about this seller. As a result, the seller will return to you for the incomplete goods.

How to make a dispute to Aliexpress to defeat?

Exacerbation of the dispute - Stage when the site administration is connected to the dispute solution. How to make a dispute to AliexpressTo win depends on the cause of the dispute. In 100% of cases, the exacerbation occurs automatically 7 days after the opening of the dispute, if the seller does not respond or, if it offers an alternative solution that the buyer does not accept. If you received a bad quality product or it does not comply with the description, then to proof your rightness, you can provide a photo where it will be seen that the goods are not the one that was ordered. Exacerbation of the dispute It is a mandatory part of the dispute solution if the buyer and the seller cannot come to a single solution. Button "Exceit Spore" with Aliexpress They removed, so now to attract the administration, it is fairly accurate to set out the essence of the dispute and provide evidence, and most importantly, do not take any suggestions of the seller.

Cancellation of an aliexpress with refund

From the moment of payment before sending goods, the buyer has the ability to cancel the order and request a refund. Order cancellation On AliExpress with the return of funds is provided only for goods that are not sent by sellers. If you have changed my mind to make, then you need to go to "My Orders" and in the line to choose " Open dispute" Then the window will appear where you need to choose the cause of the cancellation of the order.

After sending a request for cancellation, the seller must accept it and return money to the buyer within 3-15 days. The seller may not accept the abolition of the dispute, so if you changed your purchase, immediately cancel the order, otherwise then return the money will be more difficult.

How to take advantage of the cancellation of an aliexpress order?

Order cancellation Perhaps only exclusively at the processing stage. As soon as the seller sends the order, cancel it and return the money will not be. How to use the cancellation function on Aliexpress:

go to "My Orders";
find the goods whose purchase you want to cancel;
press the "Cancel Order" button;
choose the reason "I no longer need this product";
click send.

You can use the cancellation function only before payment and immediately after it is committing. Please note that order processing can occupy from 2 to 8 days. After the goods are sent, cancel the order and request a refund will be impossible.

Possible problems with the abolition of buying on Aliexpress?

If you do not delay the cancellation, but immediately go to its execution. That special problems will not arise. Sellers go for concessions and take cancellation with a full refund. Possible problems when canceling the purchase on Aliexpress May occur when there is little time left to send, and the seller has already sent the goods, and the information on the site has not been updated. Even if the shipment has not yet done, the seller may not take cancellation and send the goods anyway, even if you requested it. If you have changed my mind, then immediately cancel the order, because then it will be too late to do it.

Return for poor-quality goods with Aliexpress

You can return money for poor-quality goods through the form of a dispute. Go to "My Orders". Choose the order there you want to appeal and click " Open dispute" Then you indicate "only refund" and in the form of a dispute choose the reason for "quality problems". Return for poor-quality goods with Aliexpress It is carried out only when providing evidence in the form of a photo. They need to be downloaded to the corresponding Browse column. Make sure the photo shows that the goods are poor quality. Also, in the column "return amount", enter the preferred return size. For the goods with marriage can be returned to half of its cost.

What conditions need to be observed to return funds?

Mandatory condition for returning funds is to fill the form of a dispute, which you need to specify the complete information you want. What conditions need to be observed to return funds depends on the cause of the dispute: if you did not receive the goods, choose some parameters, if it is not high-quality - others, if it came not what they ordered - third. Be sure to specify the amount of the return and in the field to describe the reason in English, describe the essence of the dispute. Also, download the evidence to be clearly seen why you open the dispute.

At what stage of ordering is still possible to return money from Aliexpress?

There are several stages to Aliexpress orders to send: payment - payment check - order processing - Delivery - receipt. At what stage of the order design, you can still return the money with Aliexpress Depends on the seller. Provided order cancellation and refund from the date of payment and before shipment. The number of days specified in order processing is the time when the buyer may ask the seller to cancel sending and returning money.

How to send the resulting thing back?

On Aliexpress It is provided for the return of the goods and money when the buyer sends back the thing that did not fit, and the seller for not returning money. You can send the resulting thing back by mail. Contact the seller for discussing the details of the return, and it will give you the address where it is necessary to return the goods and further instructions.

How to make a refund of the parcel on Aliexpress?

Return is carried out in the same way as receiving. Guide to send you a seller. Discuss in advance with him how to make a refund on the site Aliexpress And what is the address. Save the goods in the original packaging. Exclude any appearance of traces of use. After sending, specify the international track number to the seller and after receiving the departure, it will return to you.

RECOMMENDATIONS FOR CUSTOMER ALIEXPRESS

General recommendations for customers Aliexpress Include compliance with the rules of the site for orders, pay and solve controversial situations. Before making an order, read customer reviews. Dispose of money back open only through the appropriate form. Do not confirm receipt of the order, if not satisfied with its quality.

Tips, as a novice buyer, find a reliable seller?

If you have not come across AliexpressYou will be useful for advice as a novice buyer to find a reliable seller:

carefully read customer reviews;
watch the store rating, choose those where are not lower than 95% of positive feedback;
always look at the average rating of goods, it should be no less than 4.7 out of 5;
before placing the order, contact the seller;
always specify the order settings before it is paid.

Do not make orders from sellers with a low rating and in case you do not receive answers to your posts.