Buy Aliexpress It is very profitable what the inhabitants of many countries of the world were convinced, including Russia. OK, when product It comes on time, proper quality, does not make any complaints from the buyer. But what to do if the purchase disappointed - came damaged, does not correspond to the description, broke during operation? Then you need to return your money. How to do it competently, consider further.

Return of goods for Aliexpress

Returns of purchases The seller has certain limitations. Therefore, before ordering on AliexpressYou need to familiarize yourself with all the rules described on the site page. One of the basic rules is the product type of packaging and the thing that is bought in China. There are several different schemes, as it should look productIf you decide it to return. Option One: You changed my mind to buy goods, but he already came. In this case, you can simply write a refusal to mail and the parcel will return back to the seller. Option Second: You received the parcel, but thinking well or knewing around something, decided to send it back. In this case, it is not necessary to open it at all - you can get my money only if you send a thing in intact packaging. The third option: received the parcel, discovered something did not like something. Send back You need parcel in original packaging, with all components, instructions, boxes, letters, gifts.

The most important thing you need to know is all manipulations with sending parcel to the seller are made only after the opening of the "dispute" in the buyer's personal account. If for some reason you decided not to pay for the goods, then you need to inform the seller through correspondence, indicating the reasons for its decision, as well as finding out that salesman Thinks about this. "Spore" can be opened before the "buyer's protection time" either expires or no later than 15 days after confirming the receipt of goods. When opening a dispute, there are such development options: you can agree with the seller about partial compensation for the cost of the goods, on the full return of funds by the seller without sending the parcel, about the full return of funds with sending it to him. But this is only subject to the guilt of the seller. If the store has fulfilled all the obligations, and problems have arisen, you will have to send product back, and at your own expense.

In any case, you need to think about the possibility of return. Do not break the packaging as you have to damaging all the forms attached to it. You need to carefully cut off the edge of the packaging, remove the content, carefully inspect everything. If you value with your money, then at least you need to photograph the process of unpacking. And most users remove the receipt process and opening it to the camera to have indisputable evidence, in the event of any friction between sales participants. When the need for sending goods will arise, you will not be complaints, in case of damage to the packaging by mail or bad packaging by the seller.

Causes of return of goods on Ali Spress

The reasons for returning goods are very much, ranging from emotional (ordered and changed his mind) and ending with the low quality of things or the impossibility of their operation due to breakdowns. Consider the first reason: you changed my mind to buy. It could happen for personal circumstances (detained the salary and now lack money, or so far product, I did not wait and have already acquired something similar, or you gave you exactly the same thing as you ordered). In this case, the seller is not to blame, but so the circumstances have developed.

A common reason for the return is too small or too large for shoes, clothes. With such a problem, it is very easy to encounter, because with a dimensional grid it is not always easy to figure out and buying wardrobe items sometimes resembles the lottery: lucky is not lucky. Usually in this case the Seller agrees to partial reimbursement of the value of things. This is also more profitable to the buyer than sending the parcel to China. If the seller does not make concessions, then you will have to pay for sending goods or transfer the question to the administration Aliexpress.

The last option is a low quality, discrepancy description, marriage, lack of authenticity, the impossibility of operation involves a partial or complete reimbursement of funds to the buyer. Here again everything depends on the seller. Well, when he agrees to pay a part of the amount and it suits you, either ready to give all the money if the technique is faulty and does not require the shipment back. Often buyers under the latter conditions remain in winning. Some get money back, then manage to fix the technique in some workshop. But this is not always the case. Basically, the sellers want to get their things, albeit not high-quality, back. But in any case, during the opening of the dispute, due to low quality or breakdowns, you can try to set the function "Return of money without returning the goods".

Ways to return the goods to Aliexpress

There are not so many purchase refund methods to China. Basically, shipment is carried out through the state post of Russia. The only difference is that some goods with Aliexpress need to return to China, and some on the Russian warehouse. The second method is provided for things purchased in the Mall section. This section is on the main page. Aliexpress, sells only proven brands. Delivers delivery, replacement and return of goods directly from Russia. In this case, you will need to pay for the shipment only within the country, the rest of the questions take on the administration of the Mall. Within 7 days after receiving the goods, it can be returned without unnecessary explanations. This type of return is possible only for buyers from Russia. In the "Spore" section you need to choose the "Return Guarantee". Money to return to you within 5-18 days. Main condition - product must be suitable for re-sale. Do not take things without labels, packaging damaged by the buyer, as well as underwear.

Return of money for goods to Aliexpress

Money S. Aliexpress The buyer is returned to several scenarios. The easiest option is the goods at all was obtained. Such a reason is an uncompromising basis for a complete refund of the money in the same way as they were shipped. Here you just need to closely monitor the deadlines of the protection of buyers and do not miss their ending. Usually "dispute" open somewhere 2 days before the end of "protection". If you decide not to take product In the mail, then you need to write a refusal, then follow the track of parcels and open the "dispute" when it is already in China. It also is also important not to miss the deadline for the protection of the buyer. Money is very quickly and without problems if you canceled the order before it is sent. This is possible only with the consent of the seller and confirm them with the cancellation of the order for its part. There is another option: the seller did not have time to form an order before the specified period. If you do not want to extend it time, money from Ali's account return to you.

When you send a item to China, you usually need to wait until the seller receives it will confirm receipt and only after that money will be returned to your account within 2 weeks. It is also important here and not mistaken in the terms of the contract with the seller. Because there are both cunning buyers who want and package to get and do not pay money and cunning sellers. There are cases when sellers did not send productBut in the context of the return set "refund after the return of the goods". Inexperienced buyers gave their consent to this and remained without money. Another way to stay without listed funds is not to open the "dispute" on Aliexpress on time and thereby lose to protect this site. The discovery of the disputes is given a specific time - 15 days after confirming the receipt of goods. These days are still processing of payment by the administration Aliexpress.

How to return the goods to aliexpress

Before product Return to Aliexpress, you need to open a "dispute", fill out all the lines: order number, reasance of return, comments to sending, if necessary, photos and videos. During correspondence with the seller, he must send his address. You must agree on the conditions of refund. If the seller I. customer Not able to independently complete the dispute on mutually beneficial conditions, the site administration interferes with the dispat, exploring all the evidence provided and decides on the conversion conditions. After that, you can take a blank mail box to send goods to fill their homes. You can do it in the mail. Experienced buyers in any case advise the entire packaging process and send to video. This is the case if there are problems with mail employees or seller. Where it will be more convenient for you to shoot - decide for yourself.

Gently fold all components of the parcels in the original box and packaging. Fill out forms with Latin letters. There you need to specify your address, index, surname, name, patronymic and the same seller data. Be sure to write the name of the subject of the subject and its value. After that, in the mail weigh the parcel and, based on the weight and the specified value, assign a shipment fee. The cost can be found in advance by calling the post office by saying the sending weight and sending address. After sending, you will have a check with the number of the parcel track. This number you enter into a special field when you open the page with the "dispute".

Return of defective goods on Aliexpress

Sometimes S. Aliexpress comes productwho cannot be used. It can be earrings, chains or pendants with broken clasps, components for a computer with spoiled boards, light bulbs that are not lit, clothing, sewing incorrectly, technique that does not turn on. In general, options for disappointments are enough. In some cases, marriage can not immediately determine if it is inside the product and does not immediately show itself. But during operation it turns out. Therefore, after receiving the goods, if the service life of the buyer is not yet completed, you can buy a purchase in fact, and then it is then to confirm its receipt. If it happened that the marriage is indisputable, it is impossible to use a thing, then it is necessary to open a "dispute" to refund money. But some words to describe the problem of goods are not enough, you need more significant arguments.

The smaller that you will need to do - 4 photos of the parcel. 1 Photo is done on one side of the packaging, so no data should be damaged: the name of the store, the name of the goods, the parcel number, your last name, name, address. 2 Photo is made from the second side of the packaging, 3 photos are the rooms of the goods. Usually this sticker is or on a box with a technique, or on the inner package with a thing. 4 Photo - Places of Defect. But, usually, this data is not enough. If it comes to technique, it is not necessary to do here without a video. Moreover, it is fairly detailed, with all the stages of the testing of the device. Photos and video are attached on the page "Sphere", under the window, where you write comments to the seller in English.

If the seller set the condition "Return of the Goods", then it must indicate the return address, but necessarily only in the "Spore" form, and not in personal correspondence. Because it happens that one address is indicated in personal correspondence, and when you already send productThe "Spore" form indicates another address. In this case, you automatically lose, since the "Return of Goods" function can already be canceled. The seller will not receive his parcel according to the address indicated in the "dispute", but will receive your money. Insert the parcel track number is needed no later than 10 days from the date of receipt of the address. From this time the seller and customer Change places. Now the seller can ask to extend the delivery time if the parcel is still on the way.

The cost of returning goods to Aliexpress

To calculate the amount of the return of the parcel to China, you need to know its weight and address for which it will come. The weight is usually listed in the letterhead, which was pasted on the parcel when you received it. This form should not be lost if you plan to send product back to the seller. This moment should be taken into account in advance and do not rush to throw away the packaging, as many international trading companies require keeping the original packaging. If you have thrown it, they have the right to refuse to return money.

Calculate the cost of sending can be available at https://www.pochta.ru/parcels. There, in a special window, you need to introduce your city, the country and the city of the recipient, the parcel weight (at least approximate). In addition, you can choose a delivery method (normal, accelerated, express) and additional services (award notification, evaluation, inventory content, cash on delivery, "careful" mark). After that, you will have an idea of \u200b\u200bhow much money will have to spend. From the personal example of some customers Aliexpress You can find out that sending the phone they cost about 500 rubles, and sending less heavy computer boards was worth just over 200 rubles. You can find out more accurate information by personally consulted with mail employees.

How to return the goods and money to Aliexpress

Buying things via the Internet is always risky, especially if product It goes from abroad. Here you can face with customs control that do not miss the parcels, and with problems in the work of delivery services. It is no secret that not all parcels reach, some of them are lost. They even say about theft of things right from inside the boxes. In general, the human factor has not been canceled yet. In this sense, Aliexpress buyers are even more protected than sellers. After all, if the parcel for some reason does not reach the destination, only the seller will suffer. Provided that customer At least a little asked the rules of transactions on the trading platform. If you do everything according to the rules and not to order by scammers, then with the return of money to the buyer, in the cases provided for by the administration, no difficulties will arise.

Another thing, if the client does not know at all the subtleties of the purchase on this site, or succumbed to the trick of the tricky seller. It is with such cases that the disappointment of users is connected. But, mostly, they understand that you need to blame only yourself, because Aliexpress Created all possible conditions for secure transactions:

• Condition No. 1: All financial calculations only through the Aliexpress payment system. Personal agreements on sending money to the seller's account or promise of the latter independently compensate damage usually lead to a loss by the buyer of money.
• Condition No. 2: Follow the Timer "Protection of the Buyer". If the protection time expires, but there are no parcels and no, the seller does not get in touch, the track is not tracked, the only reasonable decision is to open the "dispute" with the requirement of a complete refund.
• Condition number 3: Do not confirm receipt of the order if you have not received it or not examined. Honest sellers do not offer customers to close the order ahead of time so that money entered them to the account before you make sure the product.

In addition, you need to closely monitor what you wrote in English, which the seller answered you, to which you agreed during the negotiations. Because of the inexperience and bad knowledge of English buyers often agree to the conditions unfavorable for themselves. But administration Aliexpress Nothing can do if you yourself pressed another button, and not the one you wanted. The program works in many respects automatically than the unscrupulous sellers enjoy.

How to return the poor-quality goods to Aliexpress

To return the poor-quality goods, unlike the goods that can still be sold, we need weighty evidence of poor quality. In some cases, an expert assessment may even be required. For example, if you want to prove that the brand is not authentic, silver, gold or stones fake, fur or skin artificial, instead of natural. This is due to certain costs, both on examination and for shipment to China. At the same time, you will definitely make photos or videos to the online correspondence with the seller in my personal account. There is a limit on the volume of material - it should not be more than 5 MB (before was 2 MB condition). Next, the shipping scheme is normal: waiting for an answer with the address of the seller, finally negotiate compensation, go to the mail and send the parcel.

Return of goods at the expense of the Seller on Aliexpress

Returns of purchases The seller is possible only at the expense of the buyer, this is written on the site. Aliexpress. Moreover, no exceptions under no circumstances are: even by the fault of the seller, confused orders, in the event of a malfunction of technology, damage to packaging, poor quality of goods. In this regard, the shipment is inconvenient to customers, but considering that free shipping is often used to receive goods from China, it can be considered fairly fair. There is only one opportunity to get the whole amount back - this is if the goods came not in time or did not come at all. In this case, the "dispute" opens before the expiration of the buyer's protection and money is returned to the customer's account.

There are, of course, personal arrangements with sellers, sometimes they are ready to take over the cost of return shipment in exchange for advertising, good reviews, promises Order More product in their stores. But such relations between the seller and the buyer are configured personally and are not a mandatory rule of the Chinese platform. If disputes arise, which two parties cannot solve themselves, the administration often accepts such a solution: "Return of funds to the buyer's account after returning the goods to the seller." The shipment at the same time should pay customer. Many are not satisfied with such a question. Especially if the thing costs cheaper shipments and the buyer was ready to agree to partial cost compensation.

How to return the goods to aliexpress video

Although the process of returning the goods is not very complex, but still causes a lot of questions to trifles: in what package to send, how to behave correctly, how much will the shipment cost, how to fill all the forms. You can find out about these and other nuances by reading several articles on the topic of interest or having looked at video reviews about the return of goods to China. In the video, you can consider in detail how to fit the address of the store, how to use the "personal account", fill all forms and electronic blanks. Often experienced users give such practical advice that help not lose their money. We offer to watch a video about sending goods with Aliexpress Back to seller: