The dispute on the trading platform is the opportunity for the buyer to return money for poor quality or non-trained goods. But this procedure is in itself a lot of features, without considering that, the successful result cannot be achieved. We suggest to consider the step-by-step dispute procedure and the basic rules for its maintenance. At the same time, we will reveal the secrets of experienced buyers, how to communicate with sellers and administration in these cases.

Dispute on aliexpress

Before you start a purchase, you need to know what is dispute on aliexpress, After all, no one is immune from trouble with foreign online shopping. Therefore, we suggest to consider all the details of this process and understand whether it will bring a positive result for the buyer.

Aliexpress provides a system for the protection of purchases, which allows the administration of the trading platform to influence unscrupulous buyers. Perhaps this is due to the fact that the money for the purchase is not immediately at the expense of the seller. They are stored on Aliexpress until the order does not receive the status of "completed". If the buyer does not receive his package after placing the order (also in other cases, which will go further on), then he has the right to open a dispute. This procedure assumes the opportunity for a buyer to make informed claims to the seller. The result of the dispute depends on the evidence base and the seller's position on the conflict question. If he agrees with all the requirements of the buyer, then the dispute is closed and money from the account of the trading platform is returned to the buyer's account. When the seller does not agree with the buyer's claims, then the Aliexpress administration, acting as an arbitration judge, is joined by the decision of the created problem. It is studied by all the circumstances of the case and decides with which both stakeholders should agree.

As you can see dispute on aliexpress - This is a real art that requires careful preparation from the buyer to obtain a positive result.

Rules for opening a dispute for Aliexpress

To begin with, we note the most common causes of opening a dispute on Aliexpress:

• The parcel is not received by the buyer - traditionally, if the order is more than 60 days, the marketplace solves the dispute in favor of the buyer.
• Problems with goods - does not correspond to the characteristics specified in the description, have any damage or defects, differs from the photo material provided by the Seller for familiarization, did not fit in size or other characteristics.
• It is impossible to track the parcel along the track number - in such cases it is not recommended too quickly, after sending the seller of the parcel, open the dispute. The track number may not be tracked, but the parcel will go and come on the specified time.
• Loss of parcels during delivery is the rare base for opening a dispute, but still possible. This can be found with the track number of the parcel.

The rules for opening a dispute on Ali SPress provide that the buyer has the right to start this procedure 10 days after sending the parcel. The main thing is that the order has been shipped, otherwise it is impossible to do this. The algorithm of action is the following:

• In the personal account you need to open a list of all orders and choose the right one.
• Opposite it, press the "Open Spore" button.
• In the window that opens, fill out a claim. Here special attention is paid to the item "Expected decision", in which there are two options - "Return of goods and money" or only "Return of funds." In the first case, the buyer undertakes to send the goods back to the seller, while the shipping costs will be naked on it.

Experienced buyers advise carefully treat the process of filling out the claim and use the prompts that are on the right on the screen. After all, the indication of the first caused causes may further lead to poor consequences.

Recommendations for the management of the dispute to Aliexpress

The seller has 5 days from the date of opening a dispute in order to offer the buyer the options for solving the situation. If the proposals are not, then the dispute closes on the conditions that the buyer will state.

Seller's proposals can be diverse, and if they are suitable, then you need to click the "Accept" button are not suitable - "reject". It is not necessary to ignore this stage, because in the case of a passive relationship, the administration may calculate that the conflict has been exhausted and take the Seller's side.

It is necessary to take into account some recommendations on the management of the dispute to Aliexpress. First, often after opening the dispute, buyers begin to correspond with the seller in the comments in the hope of solving all the problems in peaceful way. And indeed, the seller can promise a lot - return funds, send a new product or make a discount on the next order, provided that the buyer will close the dispute. If the latter does it, then he must remember all possible risks. Thus, the administration has an impact on the solutions that are adopted as part of the legal dispute procedure. All other agreements that happened in personal correspondence and comments will not have values \u200b\u200bfor the trading platform. If the seller decides to fool and for the second time, then ask to help the buyer will not be anyone.

Secondly, many buyers face that the sellers offer to voluntarily return the money, but only to PayPal. If you agree to this, then make sure that the refund is decorated. Sellers may indicate that this is a transfer for the payment of goods, and in the future they will be asked to return money, since they did not receive paid goods.

Aggravation of the dispute to Aliexpress

Not always sellers take complaints and agree to solve the dispute of the peaceful way, in such cases for the buyer, the aggravation of the dispute is the only correct decision.

Remember, the trading platform acts as an uninterested party, or a mediator, which is willing to listen to the position of both sides and adopt the only right decision. At the same time, the presence of buyer's protection guarantees does not mean that Aliexpress always takes positive solutions for the buyer.

The dispute procedure is possible due to the preservation of money on an aliexpress account, so after completing the order (at that moment the money is transferred to the seller's account) the defense of the trading platform does not make sense.

The aggravation of the dispute to Aliexpress since 2017 has undergone some changes. Earlier
To do this, it was necessary for a certain time after the seller's response to click the "Excellency Spore" button. If the buyer did not have time, then the dispute was closed on time and the latter decision was legal. Now the buyer does not need to take additional actions to begin the exacerbation procedure of the dispute. On the site will be available information on the timing of the procedure and, accordingly, about the moment when the administration of the trading platform will be attracted to the case. When the specified date comes, the exacerbation will automatically happen, so the buyer no longer need to follow the time to have time to press the button. The only thing you need to make the buyer is to reject the seller's offer, which does not satisfy the first one. The advantage of the new procedure also in the absence of the need to provide proofs again, since the administration has access to all originally provided, materials.

Return of money for Aliexpress

If the seller agrees with all complaints or the administration makes a decision in favor of the buyer, then money for the goods will be returned to the latter. The main principle of this procedure is refund Aliexpress is carried out on the account from which funds were listed, but still for each method there is its own characteristics.

• Bank cards. Return procedure takes from 3 to 15 days. If the refund was not implemented on this time, then it is necessary to check out an extract from the bank 2 days before purchase and 10 days after the return is completed. If, after that, the return will not be visible, then the site administration needs to send a bank's application with discharge for this period.
• QIWI. Return procedure takes from 7 to 10 days. It is possible to see its success in Qiwi Wallet, while changing the currency in advance - rubles for dollars. If it is impossible to find information about the return of funds, then it costs to check the balance that was attached to a new order.
• Wire TRANSFER. View the return information is possible by performing the following actions - go to the "My Orders" section and view information about a specific order. Remember that in such cases the refund will be implemented to Alipay's account. Therefore, click "Go to Alipay", and after "Return to Wait". The following action is to select Wire Transfer and click "Transfer". At the same time, an additional fee of $ 15 will be charged for each operation.
• Yandex money. Return procedure takes from 7 to 10 days. The means are transferred in rubles to the purse balance or on the map depending on what was used to pay for the order.

How to win a dispute on aliexpress

Advantages of opening a dispute The Aliexpress for the buyer is that he will receive support from the administration and at the same time can punish a dishonest seller. Each opened spore adversely affects the seller's reputation, and this is very bad, given the greater competition on the trading platform.

To get a positive result at the end of the dispute, it is necessary to follow some rules:

• Communicate with the seller until the order is paid. Ask the seller about whether the product corresponds to the description. If clothing is bought, then about the features of the dimensional grid. You can ask to send a photo of real goods or if the product is fragile - to pack it better. Seller's responses will help to understand its real intentions, and in disputes also to use correspondence as evidence.
• Fix unpacking parcel. Confirm that the goods came poorly or with defects, it is possible only with the help of weighty evidence and words here can not do. It is better to fix the unpacking in a photo or video, while not missing the slightest parts. If you ordered the technique, then you can fall out the first inclusion of goods.
• Calibly formulate requirements and describe the problem. After the reason for the opening of the dispute is selected, it is necessary to provide evidence and describe all the details that belong to it. If you start specifying all the problems, then the administration when studying the issue may miss important moments and solve the dispute in favor of the seller.

It would seem simple tips, but in fact they are effective if they stick to them.

How to win a dispute on aliexpress video

Continuing to consider how to win dispute on aliexpress, It should be noted a few more points:

• It is better to use English to communicate, because Russian many sellers and mediators do not know. If the buyer does not own this language, then you can use any available translators available. After all, it is not a fact that the mediators will want to translate the Russian text.
• It is necessary to follow the words and always turn politely, both to the seller and to the mediators. Remember, in initially a claim will meet the seller, then contact him. At the same time, it is not necessary to immediately write everything bad what you think about him, because rudeness has not yet helped anyone. And, of course, it is impossible to use the specified tactics when communicating with the administration, as this will configure them against and returning money is unlikely to succeed.
• Avoid blackmail and threats. If before promises to write a good review or, on the contrary, bad could still affect the seller, then recently the administration has a negative attitude towards such moments. Moreover, the result of such actions can be blocking the buyer.

Now buyers can safely make purchases on the trading platform, because they know how to protect themselves from possible risks. If you have any questions on this topic, then we suggest watching a video - how to win dispute on aliexpress.