Site Aliexpress He has established itself as a reliable trading platform, providing customer support in case of any problems with the quality of the goods or its receipt. To do this, the site introduced the basic and additional guarantees of sellers, which are covered by the system. In particular, the guarantee of the return of funds during non-treatment of goods or its poor quality. According to this warranty, each buyer who has not received the goods on time has the right to open a dispute and demand from the seller a full reimbursement of its value. There are several situations where the seller is obliged to return the money to the buyer, and if he does not do this, the site administration will be involved in resolving the issue. It should be noted that the money back guarantee applies to certain cases where the seller has not fulfilled its obligations towards the buyer. Read more about cases when the buyer can get compensation and, how to do if did not return money on Aliexpress, we will tell further.

The seller did not send the order within the prescribed period.

On Aliexpress There is a timer to send orders. The period, during which the seller must send money, is established by them. It is given from 3 to 9 days, but it is possible to delays with mandrels during the holidays especially, on the New Year holidays. The seller must have time to send the order to give the buyer to tracking to the specified period before the timer expires, otherwise, it is obliged to return the money. The seller can request the extension of the processing time if it is very loaded by orders. Request the extension of processing time may also buyer. For this, there is a button to "extend processing" in the order history. If the seller did not send an order within the prescribed period, did not extend the processing and not contacted the buyer to explain the delays, the order after the timer expires. Money for goods will be returned to the buyer automatically after 3-5 days after the order is completed.

As a result of the closure of the dispute in your favor

Aliexpress It guarantees the solution of controversial issues and return funds for poor-quality goods and non-failed orders. Return is possible, in case of cancellation of the order before it is sent, provided that the seller accepted the request. Also, money is returned for orders that have not been sent within the deadline after the timer expires. Buyers can count on the full reimbursement of the value of the goods as a result of the closure of the dispute in your favor. This means that if the product received does not comply with the description, its quality is worse than the stated or order did not come on time, the buyer can open the dispute and, if the cause of the dispute is objective, it returns money. At the same time, to win the dispute, you need to provide evidence, such as the photo, where it can be seen that the quality of the goods is really bad. In the event that the parcel did not come. The protection time of the buyer has expired, and there is no information about the track, even no evidence is needed - the dispute will be closed in favor of the buyer. If, when opening a dispute, the seller does not agree to compensation, the buyer must not accept its conditions and then the site administration will be involved in the dispute solution. After the completion of the dispute, the seller is obliged to return the money within 3-10 days.

As a result of closing a claim in your favor

Claim is actually dispute. That is, if the buyer has claims to quality, maintenance, the seller's work, he can open the dispute and demand compensation. The dispute is first solved between the buyer and the seller, and when they cannot come to a single decision, the dispat is considering the administration and makes its own verdict. Claims are considered only through the form of the dispute, so if the buyer has any complaints, they need to be solved through the form specifically allocated for this, otherwise the agreement with the seller is considered invalid and prove that the seller really agreed to return it will be impossible. As a result of closing the claim in your favor, the seller is obliged to return the money within 3-10 days.

After freezing order

Frozen orders are a category of paid orders, which are temporarily suspended due to complaints about the seller, suspicion of fraudulent action and violations of the site policy. Frozen orders "hang" not more than 7 days. During this time, the site administration checks the seller, the history of its sales and complaints from buyers, and in case of violations of their obligations, all orders that are in processing and are expected to be sent - annulled. Money is returned to customers after freezing the order immediately. If the complaints are unreasonable and the seller accused of fraud by mistake, orders are defrosting, and the seller sends them. It is not worth worrying about frozen orders if the seller is a fraudster - money will return automatically without problems.

Will I be returned to Aliexpress money? How to find out what the refund has already been?

If the dispute is closed in your favor, the seller did not send the goods on time or order was frozen - the money will return 100%. According to politics Aliexpress Money for paid goods is transferred to the seller only after the buyer confirms the receipt. Until that moment, they are in the system and the seller has no access to them. Accordingly, the seller is not engaged in return, and the money returns the Alipey system. From the moment of completion of the dispute or cancellation of the order, the money will be returned after 3-15 days. It depends on the size of the return, payment details and the status of the application. The system is automated, so the money is returned exactly, unless there was any failure or error. All information about the return of money is indicated on the site. As soon as the refund request is approved, the buyer can find out that the refund has already been or when it is. To do this, go to the "My Orders" section and find it to the order in it, which is expected to return. Under the "Spore closed" button, there is another "return stage". Here is information about the return, starting with its approval and prior to crediting funds. After the money is enrolled, the exact return time is indicated.

If money did not go to your account. What to do?

Money for goods on Aliexpress Return not immediately. After sending a refund request, the system will need a few more days to process and send money. Consider how long the money goes to the account in different cases:

Return of funds can take from 3 to 15 days. On the map, the money is returned 3-7 days, on the electronic wallet - 5-10 days. Possible delays of operations up to 15 days, which is quite normal for payments. If, after 15 days, money was not credited, it makes sense to wait another 2 days, and then you need to contact technical support or an online consultant to solve the problem. The cause of delays may be problems with the passage of the payment through the bank or the temporary suspension of the operations on the map. Contact the bank to clarify the possible reasons for this situation. If the reason is not in the map, then be sure to write an online operator. Open the "Support Service" section and click the Online Chat button. Also, you can contact Eva virtual assistant through the form "Other questions". If you detect problems with entering an account, you will contact the site operator and money will be credited.

If for some reason you changed the map. What to do?

All owner cards are interconnected by a single account. This means that the old card and new are tied to one details. If the money is already listed at the card, which is lost, they will be automatically translated into a new one. If the money is not yet translated, you can specify the number of the new card in the props of the site and then the money will be enrolled on it. Also, you can clarify the issue of transferring funds with support service. But to worry if you for some reason changed the map, you should not go anywhere anywhere.

What to do if after return you see that money remained hanging on Alipee?

All plates Aliexpress Pass through the Alipei system. This means that in the return settings, the final account is indicated by the Balance of Alipei. Perhaps you mistakenly indicated this parameter. If, after return, you see that money remained hanging on Alipes, you need to go to your account and in the settings to cancel the return to the system's balance sheet. After that, the money will be credited to the card. Also, in case the payment does not pass on the card, but remained to hang on Alipei, contact the Bank's office, perhaps problems with obtaining international translations on the map. Make sure that there are no other details in the "Alipei" settings or other ways to obtain payments are selected.

Video: did not return money to Aliexpress

Money on disputes, frozen, canceled and unsent orders is always returned. Site Aliexpress Guarantees the security of making transactions and honestly returns money if the goods have not come or the dispute has been completed in favor of the buyer. If any problems arose with returning funds, then you must contact the support service to solve the problem. If you have any questions about that. What to do, if did not return money on AliexpressWe recommend watching a video on the topic: