To track the parcels Aliexpress There are track numbers that are a special code recorded in the system to clarify the current location of the parcel in the process of its delivery. The track is a unique number that the seller indicates when sending the parcel. The track serves as the only number recorded in the system of international postal shipments, so all the parcels with Aliexpress They have their own tracking number so that the buyer can track where his order is now. Parcels S. Aliexpress Do not go without tracks. Each parcel must have its own track, which is recorded at all reception / extraction points during the delivery process. The lack of delivery information or incorrect display of the parcel location may indicate that the seller pointed out someone else's or an invalid track number for your order. Such situations are rare, but without an active track, track where the package is impossible. About what to do if the seller indicated wrong or someone else's track number, we will tell further.

How to see the track number on Aliekspress?

Each parcel is on Aliexpress a track number on which the updated data on the location of the order. These data are displayed in the section "Check tracking" and available for viewing via the purchase order history. There are several ways to see the track number Aliexpress. The most simple - go to the section "My Orders" and click "Check for tracking." Next, find the column "tracking number" - this is the track. Some buyers confuse the order number and track number. It is worth noting that this is not the same thing. Order number - this is a serial code that is registered in the ordering system Aliexpress and is used to account for all of your purchases on the site. Usually, this 15-digit number consisting of digits that contains a link to the order and its history. Track number - a unique code, which contains information about the sender and recipient. This code looks something like this RY659214020CN, where RY - identifier of the sender and the CN - recipient. The numbers - the code itself parcels indicating the delivery method. Standard Track consists of 13 characters. Latin characters used in a track may differ, depending on the country of dispatch and receipt. As the delivery of parcels, the code is recorded at intermediate points, sorting centers and other stores, where it is celebrated. Track number Aliexpress indicated immediately after the tracking information, order tracking on the page before the name of the logistics company. track code may not match the order number is 2 different identifier mail.

The second way in which to see the track number Aliexpress - via the purchase order history. In the "My Orders", find the departure, whose track you want. In the "Tracking departure", there is a column "tracking number", and the following code indicated. This code is to track the order. To the left of the track contains the shipping company for delivery, and the right - the details of delivery. To display information and to check the tracking, press the button "Shipping Details", and then displays detailing the history of origin.

Can the seller to send a parcel to Aliekspress without track number?

When the question arises whether the seller can send a parcel with Aliexpress without track number, the answer is one - can not. According to the rules Aliexpress, All items must have a unique number for tracking parcel. If this number is not specified, the package can not be delivered. The seller must specify the track on premise and online Aliexpress. This track is assigned to the order, and as soon as the parcel sent, can be used to keep track of its location on the site of the logistics operator or any other service that provides similar services. Also, the international track recorded in all logistics services international shipments, so if it is not, no warehouse or sorting center can not identify it correctly, and the carrier - to deliver to the destination. Neither parcel with AliexpressEven the smallest packages with nominal value of less than a dollar, can not be sent without track number. They just will not be accepted by the carrier. The track number is a mandatory part of the request for delivery, so the seller can not send an order without it.

Why sellers give the wrong track number?

Reasons why sellers give wrong track numbers there may be several. The most common of them - the fraud seller. If specified wrong or someone else's track number Online, it is likely, the parcel was never sent. The track is indicated for. to enable him to take the order and deliver it to the recipient. If wrong trackThe information will be invalid, and therefore the buyer will be unable to track the parcel. Seller fraud is very easy to open. If he gave a strange number, the purchase order history information is displayed on the other administration, including the place of receipt. And if he have wrong number, The tracking information is not displayed at all.

Another reason that the seller could indicate wrong track number, The seller's desire to save money. If the delivery is free for the buyer, then, most likely, already included in the cost of goods. Such methods of delivery, both China Post Registered Air Mail and AliExpress Standard Shipping sent without tracking, and sending to monitored, you must pay. The seller can cheat, and enter wrong trackTo save on shipping and do not pay extra for the track. Parcels delivered by China Post Registered Air Mail can not be tracked until the arrival at the post office for delivery of a dream, so the buyer may not even notice the substitution of the track.

Another reason why the seller gave wrong track number, random error. Due to the high workload and the large number of orders, the seller could mistakenly give someone else the track. on the administration of information starts to be monitored at once, so the buyer may not even notice the change. If all the same, you find that you do not have the track, contact your dealer for data refinement. If, indeed, the seller gave the wrong track by mistake, it will verify the information and provide a valid tracking number. In this case, experience is not necessary, with the help of outstanding tracks vendor, can be traced through any postal service tracking international parcels simply by copying the number from the website and paste it into the appropriate search string.

Another reason why the seller gave wrong track number, random error. Due to the high workload and the large number of orders, the seller could mistakenly give someone else the track. on the administration of information starts to be monitored at once, so the buyer may not even notice the change. If all the same, you find that you do not have the track, contact your dealer for data refinement. If, indeed, the seller gave the wrong track by mistake, it will verify the information and provide a valid tracking number. In this case, experience is not necessary, with the help of outstanding tracks vendor, can be traced through any postal service tracking international parcels simply by copying the number from the website and paste it into the appropriate search string.

When you can open a dispute to Aliekspress, if the track is the wrong number?

Opening the debate is available 10 days after sending the order. If during this time information about the location of parcels does not appear, wait a seller will offer, as the data on the site are not updated immediately. When you open the dispute, it is still a dispute consideration will take at least 5 days, so just in case you can wait a bit before you open the dispute. If you are sure that track number is not valid, None of the resources to track international shipments can not locate the parcel, there is still a chance that the parcel will be delivered to the address, because some services do not provide tracking of parcels, as they come. We recommend to wait until the expiry of the protection buyer and if the parcel has not arrived - to open the debate. The lack of a track is not a guarantee that the package will not come at all, because buyers are notified of the arrival of the order is not on the track, and at the address. If, however, there is no tracking information, the order did not come in time, and the seller did not give a valid track number, then you have every reason to open a dispute and obtain a refund, regardless of why the number was wrong. Be aware of the situation, watch for the protection of timers and 3 days before the expiry of this period, you can safely open the dispute.

How not to miss the opening of a dispute on Aliekspress for a reason - the wrong track number?

Buyers have a period called "protection time", which allows you to open a dispute until the timer expires and the warranty covered Aliexpress. The track information begins to be updated in 5-10 days from the time you sending the order. 10 days after sending the order, a "Open Spore" button appears, which makes it possible to appeal the departure. Before opening the dispute, you need to check whether the track number is incorrect. If so, then the buyer can immediately open the dispute, without waiting for the expiration of the defense. As soon as the dispute is open, the seller will have to, or appeal it and provide the right number, or make a decision or suggest wait until the parcel comes.

If the track number is not tracked, the buyer is worth watching the timer in the order history, do not miss the opening time of the dispute on Aliexpress because of wrong track number. The history contains all the necessary information, including, the deadline for the delivery of goods. At its discretion, the buyer may, or open the dispute at once, as soon as this option becomes available, or wait for the expiration of the protection period to enable the package after all the same come. In any case, if the protection time is coming to an end, the buyer can open the dispute due to incorrectly specified track numbersAnd the seller will return the money.

What is better - to open a dispute or negotiate with the seller?

Which is better - to open a dispute or agree with the seller, depending on what you need to: make or money. If the track is not tracked, this does not mean that the parcel will not be delivered, but when the buyer's protection is already expired, then you can open a dispute and demand a refund. If the seller reacted to an error and sent the correct track, then open the dispute is inappropriate until the protection time is over. If the seller ignored the request, insists that the track is correct, asks to wait until the delivery time does not expire and offers other options, it will be more reliable to open a dispute so as not to spend your time and return the money immediately. The decision that is better - to open a dispute or negotiate with the seller depends only on you and from the current situation, but if the seller denies his guilt, you may have a deal with a fraudster, and then, of course, it is better to open the dispute and forget about such experience .

How to prove that the seller gave the wrong track number to Aliexpress?

To prove that the seller gave wrong track number on Aliexpress, You must provide information indicating that your words. First, after 5-10, a maximum of 15 days after sending the order in the history of tracking status information should appear origin. If there is no evidence that the parcel sent or arrived at the sorting center, though it has had sufficient time to display the information, make a screen story to give it as evidence in the dispute. Also, see what it says in the "country of destination". If the seller has given wrong or old numberIn this column can be displayed something like, but not what you need. Copy the track number, and check the monitor on different trekking sites, including CAINAO and 17track, which provide information on the administration of Aliexpress. If the code is specified not right, Then no data will be registered on it, and if you specify someone else's code, the information is outdated. Secure all data in the screen and, when you open a dispute, add them to the proof. This will give an advantage to win an argument and will receive a refund.

Video: What to do if the seller gave the wrong track? By AliExpress, debate, controversy and triumph

In such a situation, how wrong track numberYou can behave differently, depending on whether, given it by mistake seller, wanted in this way to save or deceive you. In any case, the output of such a situation, one - open the debate and to return the money for the goods, if he did not come. Some packages even without the tracks come to the recipient, so I panic and worry about it not worth it. If you have any questions about what to do if the seller gave the wrong track Aliexpress, Be sure to watch the video on the dispute, the dispute and the victory: