After placing an order on Aliexpress And sending parcels, the seller issues the parcel number for tracking. Track number - This is a code that is used to clarify the location of the parcel during international delivery. All international parcels are registered in this way in the system. On Aliexpress You can track through the track code any order perfect on the site to find out exactly where the parcel is now and how long to wait for it. No number for tracking Not a reason to worry about the parcel, because orders, worth less than 5-10 dollars, may not even be tracked, as this is not provided by the carrier. About what to do if not tracked parcel with AliexpressWe will talk further.

Does not track the parcel with Aliexpress. What to do?

On Aliexpress There is a special section of the order, where the buyer can see where the parcel is now. To check tracking, you should specify the "Check Tracking" button, which is on the right, and after clicking it will open the page. where the delivery process is described in detail.

Often, all the information specified in the delivery history, from the time of dispatch and receipt of the order to the person at the hands of the buyer. The information about the parcel contains the history of the order, that is, as soon as the seller to send a package, it will be recorded on a page. Top of the page is published delivery process, and in the lower part there is information about the method of delivery, the recipient's address, his personal data, etc. Personal information is divided into 2 blocks: tracking information and order information. The information on the first line of track is a track number that is used for your order. The ordering information specified number to register the order in the system Aliexpress. Do not confuse these two issues. In the room tracking should be 11 or 13 characters alphanumeric units that represent the code. If the information in the history of tracking have not been updated, you can use the number tracking for manual tracking. At the bottom right under the unit "State of dispatch" specified. what logistics company engaged in the provision of data.

You can try yourself to track a parcel by copying the track number and open the site logistics company. After. you click on the name of the company you are redirected. Typically, companies engaged in logistics and CAINIAO 17track, which is filled with the interface in Chinese. Use a browser translator to understand about which line to insert the track number. Then press the start button and check displays more detailed information about the delivery status.

If the information tracking missing, contact your dealer. Please note that orders worth $ 5-10 usually are not tracked or monitored, but not in detail. Such orders just so many and no way all of them registered in the sorting centers. Use the form "Message seller" to ask him for some reason your order is not monitored. The seller can specify the location of an order by the carrier. Sometimes sellers are confused, and instead of the track number code, give the invoice number that is not used in tracking. If there is no information trackingAnd its processing time is coming to an end, you can open a dispute to refund the special form. If there is no tracking information, the seller must return the money. At all not tracked parcel with Aliexpress only if the seller has specified an invalid number tracking. On a ship status page, information must be specified about when and how much parcel was sent. If this information is not specified, then the order is still in the processing status.

Fake track numbers on Aliexpress, which are not tracked

Extremely rare, but still it happens, sellers on Aliexpress Indicate fake rooms for which it is impossible to find out the location of the order. All parcels from China go with international tracks. These tracks pass along the post offices of many countries, so they have one form, for example, the RS690117125CN - where the first 2 capital letters RS is the country of the recipient, in this case, RussianFederation is then 9 digits, which indicate the parcel code, and the last 2 CN COP The country from which the parcel was sent, that is, China. Depending on the delivery direction, the first two digits can be different. Fake track numbers On Aliexpress, which are not tracked - these are only numeric combinations, for example, 9 or 13 numbers that may be an internal tracking code in China, but not for international parcels. If your code is for tracking It looks like a set of numbers 123456789, it is impossible to use it to track the parcel. To solve this problem, contact the seller, or write to the site support service.

If your parcel is up to 10 dollars, then alas, most likely it will not be tracked at all

Volume of Orders S. Aliexpress, worth up to $ 10, is 70% of all parcels from the site. Their amount is millions of units annually. To deliver such goods, the ChinapostordinarySmallPacketPlus service is commonly used, which occupies the goods, weighing to a kilogram. Track number The parcel assigns the seller, but if it is less than $ 10, he can send it without a track. In this case, information on the status of the order will be updated partially or not updated at all. Instead of the international number, the regional can be specified, so the order cannot be traced, nevertheless, such parcels still reach the recipient. If your parcel is up to 10 dollars, then alas, most likely it will not be tracked at all, it is really true. In connection with recent changes in the rules of sending international parcels, sellers with Aliexpress Should indicate tracking code for orders, cost from $ 2. Thus, many small parcels will now be tracked, but still problems with them often arise, they are lost or go longer than buyers' protection.

To pack up to $ 10 after all came, choose any delivery method, except for Aliexpressstandardshipping. This method is not the most reliable to deliver small parcels, since most often used for other orders. ChinapostregisteredAirmail, Epacket or SF EPARCEL, whose track numbers are counted for delivery, whose tracks are tracked even for small parcels. To accurately get an order, use paid delivery. Usually small parcels, after passing the boundary, get a new track numberwhich is used for international delivery. The old code becomes disabled and cannot be used anymore for tracking.

When does the track number begins to track?

The first track information appears immediately after sending. Delivery status changes every 5-10 days. If within 10-15 days from the date of sending, the order information is not updated, then you need to contact the seller or request a data update on the carrier's website. Track number Starts tracking as soon as the parcel is sent, where the number and time is indicated. But not always this status is the actual date of sending the parcel. First, the seller books track number In the system, then the courier takes it away and sends it to the mail. Within 10-14 days from the moment of the appearance of the send date, information about sending from China should appear. As the parcel is delivered, the data will be updated until it is received.

Also, you can contact the site of the logistics company and see, perhaps. There are additional information. As a rule, on Aliexpress Only the main part of the information is published. More about operations made with your orders can be found on the website of the logistics company. Copy track number And insert it into the search string. Confirm the search for information and disappear all the sorting centers and parcel inspection points that your order passed. At the bottom there is a data update button where you can leave an application for updating the payment tracking information.

If 10-14 days passed, and the parcel is not tracked, it is not a reason to be upset possible, there are deliveries with deliveries, but just in case, still contact the seller to clarify information about the status of the order.

How to open a dispute if the track number is not tracked?

Special difficulty how to open a dispute if track number Not tracked, no. Do it all as in any other situation. When you need to use the dispute function. To do this, use the Open Spore button. Find an order in the shopping history and click on the link.

Then in the window that opens, specify "Open Spore" to go to the form of filling the dispute. The next step, select the address of the dispute and specify "Return only". Select in the "Delivery Problems" list and specify "no tracking information". After that, specify the amount of the return and additionally write, why we decided to open the dispute. According to the order, the site administration will decide on the result of the dispute. Usually, in the absence of information tracking, money for the parcel is returned.

You can open the dispute 10 days after sending, so if there is no information immediately, then you should wait a few days. If the delivery time is completed, and the parcel did not come, and not tracked, you can open the dispute, the cost of the order compensate you.

The parcel goes without a track. What to do?

There are several ways to do if the parcel is not tracked. First way - write to the seller. Often, parcels with Aliexpress They are lost according to the fault of carriers, and the seller is just nothing to do with it. If the parcel is without a track. Write the seller a message to clarify its location from the carrier and provided you with topical information. The second way is to simply wait. Often, small parcels go without a track and arrive in a timely manner, and if you are waiting for an expensive order, then just be patient. The parcel will not come, all the same the seller will return the money. Third way - open the dispute. After 10 days from the date of dispatch, the buyer may request a dispute. Of course, after all, you have to wait at least a month, but ultimately money for the goods will be returned.

Buyers. which make orders from China, initially should be prepared for the fact that the parcel may not be tracked, but it will not come at all. These are all costs of international delivery and logistics problems.

Video: Track number from Aliexpres.com is not tracked

Absence track numbers - Do not immediately get upset about the loss of parcel. There are many ways to go in this situation. If you have any difficulties with tracking or order number is not tracked, we recommend watching a video about what to do if track number From the site aliexpres.com it is not tracked: