online_shoping_pros_cons

Did not come the goods with aliexpress. What to do?

Sometimes it happens that the ordered goods for some reason did not come. Fortunately, this happens not often and yet we decided to describe in detail how and what to do if such a trouble suddenly happened.

3454

Do not panic ahead of time

Estimated delivery time

On aliexpress Delivery time can be absolutely different from each individual seller. On average, it varies from month to 45 days, but sometimes the seller indicates the delivery time of 60 days, and occasionally can even be found 72 days. You must understand when ordering inexpensive goods with free shipping that the seller will use the cheapest delivery services. Therefore, it is quite logical that the dates are so large. Many people, ordering on Ali Parcels from different sellers and having received some of them 2 weeks after order, consider as granted that it will always be and when there are no expected parcel after a month later, they begin to panic. We hope you do not belong to their number. If the seller pointed out the delivery time of 60 days, it means that during this period, you cannot make complaints about its address.

Tracking goods

For rare exception, the goods are not tracked, most often this option is available. Going to the section My orders for an aliesspress, select the one you want to track. Click on order, you will open the table, the track number will be specified on the left side, with the right, the service through which you can track and often on the right side you will see the movement of the goods in China. For rare exception, the goods are not tracked, usually this option is available. Going to the section My orders for an aliesspress, select the one you want to track. Click to order, you will open the table, the track number will be specified on the left side, with the right service through which you can track and often on the right side you will see the movement of goods in China.
Go on the link to the track tracking site, first install the automatic translation plugin in the browser, because the bulk of the package tracking resources is in Chinese. Sometimes the translator does not translate the page for some reason, rely on intuition, usually the window, where to insert the track number is left to the left.
Below is a video, which is described in very detail how to track the parcel with Aliexpress by track number.

Write the seller

Before switching to more decisive steps, try simply write to the seller and express your concern about the situation. Maybe he can explain what is the reason. In any case, this is the right step, because before writing a complaint about the seller or negative reviews in his address, it would not be bad to inform a person about the established unpleasant situation.

Buyer protection

Aliexpress would not be such a popular resource if she had not taken care of buyers. After placing the order always comes into force - the protection of the buyer, it lasts usually as much as the seller has the delivery time. While protection is valid, you have the opportunity to open a dispute, on any subject in which you think the seller is wrong. At the Emeyl, which you pointed out when registering an account on Ali, letters will come, with a reminder, how many days left until the end of the protection of the consumer rights.
Go on the link to the track tracking site, first install the automatic translation plugin in the browser, because the bulk of the package tracking resources is in Chinese.
1434
In the case when the buyer's protection time expires, and the goods still did not come - open the dispute. Previously check, the product is tracked or not. To open the dispute, it is enough to click on the appropriate button on the right side in the penultimate column of the order table. A new window will open, where the reasons for the opening of the dispute will be listed.

  • the protection time expires, the goods are monitored, but still did not come
  • the protection time expires, the goods are not monitored and did not come
  • goods of not proper quality
  • product does not meet the description
  • the seller sent not the goods

Select the desired item, and below you will be prompted to leave a message for the seller. We usually leave the message as follows:

Good afternoon respected ...
Unfortunately, I did not receive the goods (track number or reference to the goods), in connection with which I have to open a dispute with you, because The protection time expires.

You will be immediately offered options for solving a dispute from a conportant. As a rule, Sapport proposes to return money to your account for the order if the seller agrees with such a decision, then during the week money will be restored during your account. The seller may ask for the extension of the buyer's protection, in order to wait for more delivery. This is a normal practice. In some cases, sellers are asked to close arms and tear asking to still wait for delivery. In this case, you risk. After the dispute is closed, the Savior will no longer help you. Therefore, from a human point of view, it is worth going on concessions, but do it through technical support.
It happens that tracking goods, you understand that it was not lost somewhere, but on your native mail. Most often, the mail of Russia "loses" the parcels. Here you already decide how to do, demand money from the seller for the goods or not. De facto the seller in front of you was pledged and fulfilled his obligations, but did you not get the parcel.

Time to panic

Of course, if you become easier from this, you can start panicing if:

  • the seller does not communicate
  • you missed the opportunity to open a dispute
  • instead of opening a dispute, you clically clicked - the goods are received

We are not sure that the panic will bring relief, but everyone chooses his way. Our recommendation is full of Zen, treat everything that occurs extremely philosophically. In the end, this is just a parcel and how Jews say - thanks to the Lord that he took money.

How to protect yourself

We do not guarantee that following our recommendations, you will definitely receive 100% parcels. However, we guarantee that following our recommendations, you maximize yourself from unpleasant incidents associated with the non-receipt of the parcel and not refund for it.

  1. Always carefully study information about the seller before placing orders. His regalia for an aliecpress, as well as reviews of other buyers, as often from this seller did not reach the parcel to the addresses, as the dispute was allowed, etc. etc.
  2. Be very careful when completing the delivery address. If you do not understand or do not know how to write your address on the translines, use the Google translator. Open the link - Google online translator, enter your address in the right column, but do not rush to copy the translation, it is not at all that is not at all, but what is lower, under the right graph - your address, but on translitement. You can safely copy and insert the delivery address on Ali in the field.
  3. Keep your hand on the pulse, do not forget from time to time to check how many days left until the end of the buyer's protection. Even if the delivery time has not yet expired, but the protection time expires - open the dispute.
  4. Leave the detailed feedback after receiving parcels, thereby you will increase your buyer rating. No seller on Aliexpress wants to get a negative feedback from the buyer with a high rating. In a way, you will be treated doubly, and any disputes to close as quickly as possible, in every way you causing you.

Instead of pre-school

3535

Aliexpress This is primarily a huge community of people and only in the second place a trading platform. Remember this. Any inexperience must be tasted to settle with a dialogue. Try to exacerbate the situation only in cases where it is really necessary. There will be no easy shopping for you shopping and let our recommendations for the opening of the dispute never use you.

Comments