Feedback - a key performance management tool to Seller Aliexpress, Which includes reviews Work, communication messages through, grade the goods and any form of interaction with the seller. Feedback allows the communication between the buyer and seller remote administration, in order to obtain quality service. On Aliekspress there are several forms of feedback for a variety of situations related to the selection, reception and return of goods from China. Feedback allows you to establish communication between the seller and the buyer to specify the order parameters. Each buyer can contact the seller to leave a review on this product or to deliver an opinion. But what if the feedback on Aliekspress missing, how to work with feedback and what feedback opportunities in Aliekspress, we'll talk about in this article.

Feedback to Aliexpress

Feedback on Aliexpress is the method of interaction of the buyer and the seller. Aliexpress provides several forms of communication with sellers and evaluating its activities, which allows you to manage the quality of service and improve the work of the platform. Feedback - The only way to contact the seller, evaluate the quality of his work, leave feedback and interact with the site administration. The need for feedback is due to the type of work of the trading platform. Aliexpress - The site where many stores are presented, whose warehouses are located all over China. Feedback allows you to establish contact between the buyer and the seller in order to clarify any details on the request. Through this form of communication, the buyer can not only exchange messages with the seller, but also influence its rating and evaluations in case the quality of service is unsatisfactory.

Unlike other sites, Aliexpress Provides several feedback for customers. It is provided for to help solve problem situations as quickly and provide quality service to customers. Surely, if there were no feedback, Aliexpress would not be so popular trading platform. Depending on the purpose of the appeal, the buyer can take advantage of the following feedback forms:

• send a message to the seller. This form of communication is provided for the buyer to ask all the questions you are interested in directly to the seller. Thus, the buyer can clarify the quality of the goods, ask for additional photos, set any questions before making an order. To exchange messages to Aliexpress, there is a messenger that allows all messages to grouped into the correspondence story. In order to write to the seller, it is enough to find the Count "write to the seller" or "Send Message" and it will be automatic to be sent to the seller, which offers this product. You need to write a message in English. If your knowledge is not enough to formulate your thoughts, you can use any online translator. In addition to the text, you can also attach a photo message, use the messenger to refine the state of the order and simply keep in touch with the seller.

• leave feedback on the product. After your order has been received, you need to go to "My Orders" and confirm its receipt. After that, you can leave your opinion about the order, where to specify the quality of the goods, communication with the seller, delivery time and additionally upload photos. Feedback is also a feedback form, since it will be published directly on the page with the commodity, and all users will see it. Reviews Influence the purchasing demand for goods, so you can objectively write what you liked or not in service so that your feedback helps other buyers with the choice. The ability to leave feedback has every customer if you confirm the order is confirmed. If necessary, you can supplement your initial feedback by an additional opinion on how the goods have shown in use.

• put an assessment. Another feedback form - grade For the seller's work. The assessment is raised within 5 stars, where 1 star is poor service, and 5 is excellent. Each buyer must raise an estimate after order confirmation, even if, does not intend to leave a review. Evaluation is the source of the seller and store rating. It is based on the assessment that indicates the percentage of positive recommendations, with this information is updated every six months, based on the latest estimates. Such a feedback function is provided for buyers to objectively assess the work of the seller, so it is necessary to set an assessment of the order to Aliexpress.

• contact B. online chat. The online chat system allows you to ask questions a bot aliexpress or a consultant in real time. This system was developed quite recently and now online chat is available even for Russian-speaking users. You can go to the online chat through the "Help" section, where there is a block of questions on the right. If you have not found a response, you can ask a question consultant in the online chat. You can ask questions from 7: 00-1: 00 (Moscow time) employee Aliexpress and around the clock a virtual assistant. Questions can be of any nature, most importantly, to formulate them as concrete.

• write to the site administration. Contact the Aliexpress administration through mail or online chat. The site administration deals with issues of improving the quality of service, improving the work of the site and solving disputes. In order to write to the administration, go to the "Help" section and write a site employee or go down to the "Navigation on Ali Extress" section and select the subsection you need.

Feedback Aliexpress is a tool for improving the quality of customer service and is provided in order to create convenient conditions for making orders for buyers from around the world. Each user can take advantage of the feedback, while the seller's responses and administration solutions, you will find in My Aliexpress in the Message Center, where messages and notifications received from the site are saved.

Advantages of feedback on Aliexpress

Feedback allows the buyer to participate in the service process, affect the quality of the site and contribute to the development of the trading platform. Feedback is not only reviewsleft by buyers, but also any form of user communication with the seller or administration. It is provided in order to ensure guarantees to receive goods and its quality, as well as help in choosing and create the best conditions for working with the site. The main advantages of feedback on Aliexpress It is possible to directly participate in the development of the store, to influence the seller's work and help other buyers in choosing goods from the site.

Feedback Allows you to communicate directly with the seller, to raise evaluations for its work, which later will affect its rating. Each buyer has the opportunity to ask the seller that he is interested in, to gain support for the site administration and guarantees that in case of poor quality service or non-receipt of the order, the dispute will be resolved fair. The feedback also includes the decision of the disputes and the filing of complaints, so under poor service, the client can count on the support of the Aliexpress administration. An important advantage of feedback on AlExpress is direct participation in the course of the site. Any Internet site should provide its customers with reliability in service, so the Aliexpress website is designed specifically to perform an intermediary between Chinese sellers and buyers from around the world and to ensure reliability of transactions and qualitative fulfillment of their duties.

No feedback on Aliexpress

The absence of feedback or feedback is found to Aliexpress often. If there are no information about the product in the feedback, it makes it much much difficult to choose. In principle, the site may not be reviews, but there are estimates that you also need to pay attention. For many buyers reviews very important. On Aliexpress Almost there is almost no goods left without ratings and reviews, but if you have such a fellowship, then perhaps the store that has recently been created to Ali Spress. For the same reason, problems may occur if you want to ask a question to the seller. If there is no feedback, then we do not recommend ordering in this store. There is a risk that the goods will be low quality and will arise with delivery. That is why it is better to make orders in stores where a good rating and many positive ratings. But even in top stores on some goods may be absent feedback.

The absence of feedback on Ali SPress may be due to the fact that the goods were only recently put up for sale. If the goods have no reviews, pay attention to the assessments. They must be supplied after confirming the receipt of the order, so you can consider them objective.

Feedback may also be absent when communicating with the seller. If you wrote a message to him, and he did not answer, or after payment of the order, information about sending and the status status is completely absent, then you can wait until the order processing is expired and open a dispute, or contact the Aliexpress administration. Regardless of whether you have issued an order or not, the seller is obliged to respond to your messages. If the seller ignores you, we do not recommend making an order from this seller, and it is better to file a complaint with the customer support service.

Instructions for feedback on Aliexpress

The feedback form depends on its use. If you want to leave feedback or rating, then you need to act in one scheme, and to write a seller a message - on the other. Consider the case when you need to send a message to the seller. First, to communicate with sellers Aliexpress You must register or log in on the site. All messages will be saved in the "Message Center" section, where you can read the seller's answers and receive notifications. Secondly, writing a message to the seller is needed in English. If you want to ask a question, then pre-translate it into English using an online translator. After you select the product that interests you, go to the section where information about the seller is contained, and choose the Count "Contact the Seller".

Fill out the message form and click "Send". As soon as the seller writes an answer, you will receive a notification "unread messages" and can continue to keep a dialogue in this story. Instructions for feedback on Aliexpress No difference for buyers who have already made an order in this store. To write to the seller in this case, you need to go to "My Orders" and choose T from the product, the information about which you are interested in. Then choose the yellow letter icon and specify the "Message to the seller".

Using this form of feedback, you can ask the seller to refine the location of your order in case the delivery information is not updated, or to ask to more carefully pack the order before sending it.

Generally, feedback A very convenient feature, because it can be supported with the seller with its help and clarify all the order details you are interested in. Regardless of the selected feedback form, leave a feedback or rating, ask a question in support service or contact directly with the seller is very simple. Look for additional feedback instructions for Ali SPress in the "Help" section or use the online chat to receive answers.

How to leave reviews for Aliexpress?

Leave reviews All users who ordered it can be about goods. In order to leave a review, you need to go to "My Orders" and confirm receipt. After confirming the order, the "Leave Feedback" window will appear. Then you need to put the seller assessment. If you are satisfied with the order, service and delivery time, then specify 5 stars and, depending on your impression on the order 4, 3, 2 and 1 star, respectively. After you have rated, go to filling out the recall. You can write everything about the order, describing its quality, delivery time, indicating the instructions for the choice and the overall impression. If you write personal information or insult the seller, the review will not be published. Then, select how you assess the goods and the seller and confirm the sending of the recall. After the moderator looks at him and approve, the review will be published on the product page.

Before you leave feedback on Aliexpress, you can make order photos. They can be attached to the review, to see other users. In case you specified inaccurate review, or you want to change it, you can use the Additional Feedback feature. In order to complement the feedback, you also need to go to "My Reviews", where you can on the right you will find the appropriate graph. To complement reviews You can during the specified period. After its expiration, it will be impossible to supplement or change feedback.

The seller has no right to delete or change your feedback and evaluation, so if you really got something expected, you can share your experience and photos with other users Aliexpress. The site policy provides for the rating system of sellers, so, your grade And the feedback will help to raise or, on the contrary, to lower the seller's rating, so do not forget to evaluate the received orders.

Return of goods for Aliexpress

The return of the goods is possible if the seller sent you not what you ordered or during delivery the goods were very damaged. You can contact this problem directly to the seller. He is obliged to accept or reject your request. Fir seller does not come to contact, then you can open a dispute. Do not forget to make photos to the dispute to be resolved in your favor. In order to open a dispute for a refund, you need to go to "My Orders" and find on the page with the product Count "Open Spore". Choose the appropriate problem and how to solve it.

Only refund is possible if:

• the goods were not received, and you want to return your money;
• the goods do not correspond to the description, and you would like to get a partial refund.

You can also choose the return of the goods and money. This method of solving the dispute is possible if:

• product does not meet the description;
• the seller sent you not what you ordered;
• the quality and condition of the goods does not correspond to the stated.

If you choose a complete return of goods to the seller, then get full compensation, then you will have to pay for shipment. Even if before, the order was delivered by the free service. If the seller does not accept your conditions, it can offer your way to solve the problem. If you disagree with him, you can ignore his messages. After the expiration of the settlement of the dispute between the seller and the buyer, the site administration is in his decision. Based on evidence presented, a decision will be made to return the goods or funds.

Messages to the seller for AlExpress

In order to leave a message to the seller with AiExpress, you can use the "Send Message" button or "Send Message to the Seller." If you want to ask the seller something about the product, then go to the page with the commodity that interests you and find the contacts of the seller. If you want to ask something from the seller who have made an order, you need to go to "My Orders" and select the "Message to the Seller" button.

To leave messages to the seller on Aliexpress, it is not necessary to make an order from him. You can ask questions of a study nature. All messages you left by sellers and answers to them, you can see in the "Center Messages" section, where all the dialogs are saved. To write messages to the seller, you need to be a registered user on Aliexpress and log in. Sharing messages to Aliexpress need to be in English.

How to return money to Aliexpress?

You can return money to Aliexpress if the goods did not come, its quality is worse than indicated in the description, during the delivery process, the goods were damaged and if the seller sent you not what you ordered. Before returning money to AliexpressYou need to write to the seller to try to resolve this issue with him. If the seller E considers that your claim is the reason for returning funds, then you can go to the opening of the dispute. To increase your chances of refund, make a photo of goods if it is bad quality. And in the event that the product did not come, then you need to wait for the buyer's protection period and then only to open a dispute.

After you opened the dispute, specify its cause and possible solutions. Then, wait until the seller accepts a dispute. If he does not agree, it can offer an alternative solution to the problem. Do not agree on them and wait. While the customer support service enters the dispute. If your claim is justified, the seller will be obliged to return to you the entire amount. Return takes from 3 to 15 days.

Estimates for the goods to Aliexpress

Grade For the order, perhaps, one of the most important feedback forms on the site. Estimates affect the rating of the seller, so it depends on them, the seller will have a good rating or not. Estimates are put as stars, where 5 stars are the highest assessment, and 1 star is the worst. The buyer can put any assessment at its discretion. If you are not satisfied with the order, you can put the appropriate assessment. It will appear in the section " Reviews"And all users will see it. Estimates for the goods on Aliexpress It is necessary to put on mandatory, so after confirmation of the order, do not forget to put the seller 1, 2, 3, 4 or 5 stars.

If the seller has good estimates, then he also sells quality goods, and you can order from him. If his rating is not very good, then the service can be appropriate. Carefully learn estimates before making an order to avoid buying a bad quality product. In general, the rating system is very clear, so you will easily figure it out. After confirming the receipt of the order, you can only put an assessment without specifying the feedback, and still your opinion will be taken into account when the seller's rating is generated.

Feedback on Aliexpress video

Feedback on Aliexpress allows customers to take direct participation in improving the work of the site. Aliexpress provides several feedback forms that allow you to contact the seller, to quickly solve service problems, evaluate the quality of the site, etc. Feedback Promotes the interaction of the buyer and the seller, in order to commit a successful, reliable and advantageous transaction. If you have any questions, how to use feedback, what to do if it is not and, how feedback works on AliexpressWe recommend watching the video: