The dispute on AliExpress - system of settling disputes between the buyer and the seller in respect of bookings made on Aliekspress. Disputes The system consists of several stages. At the initial stage, the buyer opens a dispute, indicating the desired solution and compensation terms. In the second stage the seller should respond to the dispute or to suggest its decision. In the third stage, the buyer and the seller must come to a unanimous decision. If the 3 stages of dispute, the decision was not made, the dispute escalates with the involvement of the administration. dispute on AliExpress system has become more automated and now to conduct debate has only 5 days. If during this time the parties will not be accepted the final decision in the dispute is connected site administration automatically to resolve the conflict. The modern system of dispute on the practical Aliekspress its early counterpart, because now all the questions are solved on the stage without participation of the buyer. But some users who are used to manual management of disputes, questioned the validity of the new system. Automatic logging of the dispute involving the administration seems to be another attempt to protect the site from sellers compensation. Read more about the rules of the new system of dispute and debate stages, we will explain below.

Dispute mismatch

One of the most common reasons given for debate on Aliexpress - This is a dispute by inconsistency. This type of dispute is opened if the goods declared by the seller does not correspond to the external characteristics or working parameters description on the site. Compliance guarantee is one of the basic and covered by the buyer's protection. This means that according to the rules of Aliexpress, if the goods do not comply with the description, the seller is obliged to return the money in full or partial amount. Disconnect dispute happens 2 types:

• refund the full cost of the goods (just got back) - this solution is indicated in the event that the buyer is going to return the money, the commodity itself may keep. The buyer is not obliged to return the goods if it has a slight marriage and is subject to use, in return may require partial compensation, not exceeding 50% of the cost of goods. The final amount of compensation is negotiated during dispute;
• returning the cost of goods, subject to return of goods (return of goods and money) - This decision undertakes to return the defective or poor-quality goods to the seller back to China, in order to obtain a cash compensation for its value. At the same time, the country of the sender pays for the shipment, therefore it is necessary to agree in advance with the seller, as the return amount will be deducted.

The type of desired solution is established by the buyer. Disputes according to the corresponding are solved on the basis of evidence presented in the case. If the goods have a minor inconsistency, the buyer may require only part of the money. If the goods do not fully comply with the description, the buyer may require full refund. Depending on the dispute conditions, it is possible 3 ways to dispute:

• the seller will return the entire cost of the goods, the buyer leaves the goods to himself;
• the seller returns the money from the value of the goods, the buyer leave the goods themselves;
• the seller will return the entire cost of the goods, the buyer will return the goods itself to the seller.

The fourth outcome is possible when the seller does not return anything. This decision is made on the basis of the evidence submitted by the Buyer. If a marriage is specified in the dispensing dispute, which does not interfere with the fulfillment of goods on purpose, then the initial solution will be partial reimbursement. But if the goods have a slight defect, the seller may reject the decision on the return of funds on the basis of the biased assessment of the goods by the Buyer. In this case, the final decision takes the site administration, but this later.

Opening a dispute

Opening a dispute By inconsistency consists of several stages. If the buyer received a product that externally does not comply with the description on the site Aliexpress, It can open a dispute to receive a refund. To initiate a dispute, you must open the "My Aliexpress" section and find the order there you want to challenge. Next, specify "open a dispute" and the form will open to fill the requirements of the dispute. On the first page displays the desired solution on the dispute "Only Return" or "Return of Goods and Money". Choose a solution that suits you more, depending on the state of the goods received. For a full and partial refund, click "Return only", which means you want to get only money, and the goods itself should be left. Or indicate the "return of goods and money" if you want to return the money and send the goods back to the seller in China.

After the selected return parameter, the form will open to fill the application for a dispute. From how correctly and competently from the point of view of Aliexpress, the form will be filled, depends whether the application will be satisfied or not. Despite the fact that it is necessary to manually fill in the field with a description, when filling out the form of the dispute, most users make mistakes, which are deprived of their money. Disputes for inconsistency are the most insidious to Ali Express. If the goods have a marriage, it was damaged during delivery, externally does not correspond to the description, or poor quality, then these estimates are subjective. The seller can appeal an application, offering only a partial refund. For this type of disputes on AliexpressPartial compensation is the most common outcome. In order to get the full amount, you need to correctly specify the details of the dispute. Consider in more detail how to fill out the form:

It is worth noting several nuances. When specifying the cause of the dispute in the "problem" column, specify the parameter that corresponds to the order. The request must be concrete. If the size does not match the table - specify the "parameters not appropriate description." If the color / quality differs from those that are listed on the site, confirm the request "appearance does not match the description." If marriage is "functions that are not relevant to the declared", etc. Another important nuance is a detailed description. From that. How accurately and objectively you will tell about the problem depends on the outcome of the dispute. Suppose you ordered a product that looks very different from the original, and write "The Item Does Not Corresponds The Order". It is not necessary to write a poem, enough 2-3 proposals that would specify the request. Next, download photo-proof. They should be excellent marriage / poor quality / not compliance with the description, etc. It is better to make a screen from the site and photo to show that the product does not match. If the goods came small, measure the ruler and provide the screen to the screens of the size table from the site. After downloading photo / video evidence, confirm sending a request by clicking on the yellow button.

After that, the request will be redirected to the seller. If the seller agrees, he will confirm the dispute and take it. But most often the sellers offer their decision, for example, to return part of the money. The buyer may agree or reject the offer in the form of a dispute. The seller has 5 days to answer the application, otherwise the dispute will be closed automatically in favor of the buyer.

Maintain a dispute

Maintain a dispute It takes a maximum of 7 days. The initial stage is the "Request Request". The buyer fills the dispute application and sends it to the seller. The seller has 5 days from the date of opening a dispute to accept / reject / offer an alternative solution. Usually, sellers offer a discount on the next purchase or partial refund. The discussion of the dispute is conducted by a personal message. Both parties can express their opinions by providing additional evidence. As soon as the seller offers its decision. The Accept / Deviation button appears. If you do not agree to the seller's conditions, ignore its offer. If you are satisfied with the solution - click "Accept".

Aliexpress Administration

The next step is "attraction of Aliexpress." After 5 days from the date of opening a dispute, provided that the seller did not respond to the application, or both parties cannot come to a single decision, the site administration is involved. This stage is also called "aggravation of the dispute." After 2 days from the moment of exacerbation of the dispute, the administration closes it. Details of the solution can be viewed in the details of the dispute.

Decision on the dispute

After the site administration reviewed the evidence of both sides and familiarized himself with the case, it closes the dispute. Decision on the dispute Maybe the "dispute is closed. Only refund (amount) "or" Spore is closed. Only refund 0.00 ". In the first case, the dispute is closed in favor of the buyer, in the second - in favor of the seller (without compensation). Decision details can be viewed in the section "Dispute Details", where it will be described in detail, why the administration adopted such a decision.

Appeal

In the event that the seller's decision or administration does not suit you, and you intend to get full compensation for poor-quality goods, within 15 days from the date of completion of the dispute, it can be appealed. Appeal flow is performed through the form of the dispute. Discover the details of the dispute, there is a link "file a complaint". Press it and a window with a form you want to fill out. As a solution, indicate "I am dissatisfied with the result of the dispute" or "I am dissatisfied with the level of support provided." Below in the form, write in detail the problem with which you encountered, more precisely, the reason you want to file a complaint. After filling, click the "Send Complaint" button.

Refund

Money refund is carried out within 3-5 business days depending on the payment method used. Return is charged on that map or account with which payment was made. At which stage is now payment, you can, in the "Return Stages" section, where the current return information is displayed. Once the money is enrolled, the status will change to "Return Completed".

Disposal dispute

Disposability dispute is the most common type of disputes on Ali Spress and the most quickly solved. Almost all disputes opened for this reason are closed in the buyer's use. This is due to another guarantee - timely delivery, according to the terms of which, if the buyer has not received an order on time, the seller will return the money. After this period (on a new system, the term for each order is indicated in history), the buyer can extend the buyer's protection time or open a dispute. The maximum time of receipt of orders with Aliexpress From 90 days declined to 60 days. In the absence of information about the track or, when it has not been updated for a long time, it becomes clear that the parcel will no longer come.

Opening a dispute

Initiate the dispute can also be initiated by the previous case. Open "My Aliexpress", find the history of the order and click "Open Spore". Next, choose the solution "Return only". The seller will certainly offer to extend the protection time of the buyer, but if the track information is missing - it is meaningless. Next, fill in the form:

Disputes for non-treatment are usually initiated due to lack of tracking information. In this case, the buyer is not to blame. If you specify in the cause of the dispute "Problems with the delivery of goods. No tracking information, "the seller will receive compensation for insurance. Next, confirm sending a dispute by clicking on the yellow button, and wait for the result.

Maintain a dispute

The stages of the dispute are similar to all types of dispute. First, the application is sent to the seller for consideration, and within 5 days it should, or reject, or make a decision. 100% of sellers with Aliexpress Offer to extend the buyer's defense to wait a little more. Patient buyer may agree and take the conditions. In this case, the dispute is suspended for the extension period and, if the order does not come, the dispute will be resumed and closed in accelerated mode. But, if the buyer does not accept the conditions and does not intend to wait anymore, then it can ignore the proposal of the seller and wait for the exacerbation of the dispute. In the case of lack of response from the seller, the dispute closes automatically in favor of the buyer after 7 days. If the buyer and the seller cannot come to a single solution, the dispute is sharpened, and the site administration is guaranteed to close it in favor of the buyer.

Decision on the dispute and refund

The decision on the dispute and the refund takes no more than 2 weeks from the date of opening the dispute. If the seller does not answer - the dispute closes immediately. If you answer, but the buyer and the seller cannot agree - the administration will consider the case and decides (always full refund). The terms of compensation are similar to all disputes - from 3 to 15 days, which depends on the payment system used. For more information about the return stages, the buyer can learn from the selection of the same name or details of the dispute. After crediting money, the dispute closes.

Conclusion

New system of disputes (Disputes) on Aliexpress facilitated the task to buyers when initiating and conducting disputes. Now all stages are automated, have a strict step-by-step fulfillment and are understandable even for those users who are faced with this for the first time. Now all disputes are 3 main and 1 intermediate stages: initiation (opening) - keeping - exacerbation (not always) - Completion. The dispute has become easier and clearer. The Aliexpress website offers clients a simplified dispute management system so that the dispute resolution is faster. Previously, disputes were delayed for weeks, now the maximum time for their treatment is 7 days. It is worth noting that all discussions within the framework of the dispute to view the administration are not available. To provide them as evidence. Make a screen and download in the attachment.

Video: New Dispute System (Disputes) on Aliexpress

A new dispute system (disputes) on Aliexpress has become clear and easier, so users should not worry about how to adapt to it. It all became much easier, given the fact that from the moment of initiation until reimbursement, the buyer may not even participate in the dispute, and all stages are automated. If you have questions about the new dispute system (disputes) on Aliexpress, we recommend watching a video on the topic: