The dispute on Aliexpress is a form of solving controversial issues related to the non-fulfillment of the seller of their warranty obligations. The dispute can open each buyer who is pleased with the quality of the goods received, received a product that does not correspond to the description or order. The buyer opens the dispute, where it indicates its requirements for the solution of this issue, if the seller agrees, then he accepts them. But in some situations, the seller provides an alternative solution that does not suit the buyer. In this situation, it is possible to reject or challenge the seller's decision to achieve a complete or partial refund for poor-quality or non-received goods. The management of the dispute takes 7 days. During this time, the buyer and the seller must come to a single solution. If this does not happen, the site administration takes part in the dispute solution. According to the history of the order and presented complaints of the buyer's side, the administration makes a fair decision. It is possible to achieve an honest solution from the seller, and without resorting to the help of customer support service. About how to reject the seller's decision to Aliexpress, and what to do if the seller's decision does not suit, we will also tell me further.

How to discover the dispute on Aliexpress?

The ability to open the dispute is from buyers in several cases: if the goods are obtained, but in a bad condition, not in that size, color, etc., or in case the buyer's protection time expires, and the goods did not come so much, and any Tracking information is missing. To open a dispute, firstly, it is not necessary to confirm receipt, while the situation is not solved, secondly, if the goods are received with marriage or indicated not the size on the label, you need to take a photo and add them to evidence. Then, open the "My Orders" section and find the goods in it by which the dispute will be opened. In the central block, the Open Spore button is indicated. Then go to the page describing the order. If the goods are received, then in the "Possible Actions" column re-specify the "Open Spore" button. If the order did not come, then in the "reminder" column, ask for the extension of the defense period. For orders not delivered on time, the first decision on the dispute will extend the term of protection, so that you save yourself. After the expiration of the extended service life, go to the opening of the dispute.

In the form of a dispute, you need to select the action "Only Return" - for the goods that did not come, and you want to return money for them, and "Return of goods and money" - for orders that came not in that size and color, and they need them Send back to the seller or get a partial compensation, and leave yourself a product. Depending on what solution to you, choose one of the options and specify a button.

Next, you must fill the form of the dispute. At this stage, you can write to the seller personally, and report that you are not satisfied with the quality of service, or that there is a problem, the solution of which you should take together. This does not mean that the dispute does not need to be opened. On the contrary, all questions about rates of money or compensation are solved exclusively through the dispute. Go to filling out the form. Here you need to fill out all the lines and choose the solution that will suit you:

• the expected solution is only a refund;
• you received the goods - indicate "Yes" or "no";
• the problem arising (the goods do not correspond to the description, quality problems, the goods are damaged, the inconsistency of the quantity, fake, problems with components) - if the goods are obtained;
• the problem arising (problems with the delivery of goods, problems with the customs, the seller sent an order to the wrong address) - if the goods are not received;
  Specify the amount of return - full or partial cost of goods, no more than the price of goods with delivery;
• describe the problem arise (exactly indicate the reason for the dispute);
• download photo-proof photos in the Browse window if they are;
• click the Yellow button "Send" and the dispute will be sent to the seller for consideration.

If the seller accepts the terms of the dispute, the dispute will be closed, and the money is returned in the amount specified in the dispute. If the seller does not accept the conditions in time, or offers an alternative solution, less profitable than yours, then the dispute will go to the stage of exacerbation. If the dispute is exacerbated, then the site administration interveges in solving the situation.

No button to exacerbate dispute on aliexpress

The "Against Spore" button at all stages of the dispute, was removed by the site administration, since many buyers were not biased to evict the situation and indicated it every time to speed up the dispute process, thereby involved the administration. Now this button appears at the end, or does not appear at all. If the button does not appear, then the aggravation of the dispute is carried out automatically, if for 7 days of the open dispute, the buyer and the seller do not come to a single solution. The "Excellency Spore" button appears only if the seller rejects the dispute request. In this case, the seller hopes that the buyer will accept the conditions or somewhere will indicate something wrong. If the seller offers some alternative solutions or is trying to deceive you, do not take any actions and expect an automatic exacerbation of the dispute. Best patience, the seller is interested not to send a case for consideration by the site administration, so for sure to offer some conditions or a dispute will accept. Regularly check the management of the dispute in the "Returns and Disputes" section. The exacerbation button may appear at any time.

How long does the dispute last on Aliexpress?

After opening the dispute, the request is sent to the seller. It indicates the exact number of days as the seller has to accept / deviate disputes. If the seller does not respond, the dispute will close automatically after this period. If the seller appeals a dispute, then the dispute can delay. The seller has 5 days to intervene. Then, the buyer and the seller has 4 days to take a general solution. If the buyer does not accept the terms of the seller, and the seller does not agree with the requirements of the buyer, the administration interferes by 7 day to the dispute. Its decision takes 1-2 business days. Maximum term of dispute on Aliexpress is 15 days. If after opening the dispute, the seller will not respond to the deadline, it will be closed automatically within 5 days.

The dispute is accepted for Aliexpress

If, during the management of the dispute, the status has changed to the "dispute accepted", the seller means the seller agreed with the terms of the dispute. This means that those conditions that were specified in the dispute, including the amount of compensation, the seller is obliged to fulfill within 15 days. Usually, sellers accept disputes in the event that they understand that even when aggravating the dispute, they still do not win. If the dispute is open correctly, all the conditions and nuances are indicated, and the amount of compensation is exactly written, the seller will accept it and execute. After the dispute is accepted by the seller, it closes and its status is changing at "Reimbursement" or "Spore completed". Regardless of dispute conditions, after making a dispute, the seller is obliged to return the money in the amount specified in the dispute.

How to win a dispute on Aliexpress?

You can win a dispute on Aliexpress only if the reason for opening it complies with the rules of disputes. That is, if you ordered a jacket, for example, which is the size of M, and the length of the sleeve on a table is 58 cm, and in fact it turned out to be 56 cm, you want to open a dispute, then 100% about what compensation does not go. Be objective. The cause of the dispute can be a seller's error, which sent not the size, inconsistency in the table size, and the sleeve instead of 58 cm, turned out to be 50 cm. Then yes, it makes sense to open the dispute. Be careful when filling the form of the dispute. Specify all the parameters that are required. Do not miss anything. If the goods received came with a marriage, then take a photo and download it as proof. If you asked the seller to change the size of the thing, and he sent the one that originally indicated in the order form, then attach the screen with the correspondence. In the description of the reason for the dispute, write the problem in detail. If you do not specify something, it can stand you money, so carefully come up to filling the form of the dispute. Also, during the dispute, do not accept the terms of the seller, if you do not agree to them. Clear sellers can offer an alternative solution, for example, partial compensation, realizing that they will lose. If you accept the conditions, the dispute will be closed, and you will only get a part of the money, together all cost. If the seller does not agree to the dispute, do not unsubscribe, and leave for exacerbation. All aggravated disputes in which sellers do not participate, close in favor of buyers.

The seller on Aliexpress asks to change the reason for the dispute

Aliexpress sellershave no right to ask to change the cause of the dispute. This is a violation of the site policy. If you indicated the reason for the dispute "The goods does not correspond to the description" or "The seller sent not the same product," it will affect its rating. The seller wants to avoid reducing the rating, so it may ask to change the real reason for the dispute, to the one that is less significant for the rating. Do not agree to these conditions. If you ask you to change the reason for the dispute, then you can lose it. Accordingly, no compensation for speech can not go. If you change the reason for the dispute, the seller can immediately accept it and close it.

The seller does not respond to the dispute to Aliexpress

That form that the buyer fills on the dispute is sent to the seller who should answer it. If the seller does not respond to an argument on Aliexpress for 5 days, the dispute will be closed automatically with the subsequent fulfillment of the dispute requirements. If this is a compensation, then the money will return to the buyer. If the seller does not respond, it means that it is not interested in the dispute, so the administration will immediately close the dispute without finding out the causes of its absence.

How to close the dispute on Aliexpress?

Close the dispute can buyer and the seller. To do this, it is necessary in the history of the dispute to specify "Cancel Dispute" or "Cancel Spore". Cancellation of the dispute will end its completion. If you are not sure what you want to complete it, then you do not indicate the cancellation. If the dispute is canceled, the request for a refund will not be accepted. If you have discovered a dispute for a refund for the goods that did not come, but after the expiration of the buyer's protection, he still came, then the dispute will be fair. In other cases, especially if you ask the seller about it, to cancel the dispute before it is not worth it.

How to return money to Aliexpress after dispute?

If the decision of the dispute is the return of money, the seller is obliged to return the cost of goods fully or partially compensate the price, as required by the buyer. When the dispute is accepted by the seller or such a decision carried out the administration after the exacerbation, the money is returned to the buyer to the expense from where they were written off. That is, if you paid the purchase of a bank card, then the money will come to her. The return period depends on the type of account:

The seller is obliged to return the money to the buyer, no later than 15 days from the date of completion of the dispute. If the seller does not return, you can appeal the dispute to re-or file a complaint to the support service.

The dispute is closed by the seller on Aliexpress

The status of "dispute is closed by the seller" indicates that the seller independently closed dispute on aliexpress. This means that the seller accepted the conditions specified in the dispute and must fulfill them. If the dispute is closed by the seller on Aliexpress, then within 15 days he must pay compensation or send a new product, it all depends on the conditions. Usually in situations where the seller is clearly guilty, disputes close within 5 days. Combating sellers immediately take a dispute. If the seller invites you to return the money not through Alipei, but to send you personally to you, contact your support service, you are trying to fool. After the dispute is closed by the seller on Aliexpress, the dispute will be closed.

Repeat on Aliexpress

Repeated dispute is a dispute appeal. It can be opened once to the order that has already participated in the dispute. If the dispute ended with the decision that the seller is obliged to pay compensation or damage, but he did not do this, then within 7 days after the completion of the dispute, the buyer may appeal it. Appeal allows you to involve administration in the dispute so that it makes the necessary measures. Repeated dispute on Aliexpress can be opened in the history of the dispute. You can appeal the closed dispute only during the week, after which it will be finally completed. And it will be impossible to open a re-dispute.

Video: Spore on Aliexpress

News dispute on aliexpress quite simple. Any situation in which the seller did not fulfill his warranty duties or sent a poor-quality product, may be the cause of the dispute. If you have any questions about how to deal with Aliexpress, and how to achieve from the seller to fulfill its conditions, we recommend watching a video on the topic: