On Aliexpress You can manage orders before and after payment, cancel them and return money, or re-add to the basket to purchase later. Cancellation allows you to cancel paid and unpaid orders before the seller managed to send them. To cancel the order from the buyer, there is a limited amount of time that is given to the seller to send an order. The number of days for cancellation is indicated in the order status in the processing time. To cancel the orderYou need to choose the reason in the form of sending a request. The buyer cannot submit a request to cancel the order if the seller managed to send the goods. The abolition function is available for those orders that are in the process of payment or have already been paid. For paid orders, money is returned after the seller confirms the cancellation. The seller may not agree to cancel, not returning money, and send the goods. Goods that were not paid, after cancellation remain in "my orders". They can be transferred to "Deleted Orders", where all goods are saved. which were not purchased. Such goods can be re-adding to the basket or pay within the period specified in the "Reminder" section on the page with the order. If the buyer does not produce send during this period, the order will automatically cancel. On how to cancel the order before and after payment, how to restore the canceled order and how to return the money, we will talk about it further.

How to cancel an order for aliexpress?

To cancel orders on Aliexpress There is a special form that allows you to deactivate orders that are not yet paid, and cancel those orders for which payment has already been made. The buyer can request the cancellation of the order before the processing expires, and the seller will not send an order. If the seller agrees to cancel, then the money will be returned to the buyer, and the order itself will remain in history and can be paid again, or cancel forever and transfer to "deleted orders". How cancel the order Aliexpress depends on whether it is paid or not. If the order is paid, then the buyer has a limited amount of time while the order is in the status of "processing". If the seller will send the goods, it will be impossible to request the cancellation of the order. You can cancel an order if the goods have not yet been paid. In this case, the buyer simply sends a request for cancellation and the order is transferred to the canceled. Such orders can be paid later or adding re-in "Basket".

If you intend to cancel the order, you should log in and go to the "My Orders" section. Then find the row with the product you want to cancel, and on the right there is a "Action" graph, where you need to specify the button " Cancel the order" After you press the cancel button, a window will appear where you should specify the reason for which the cancellation is carried out. For orders that have not been paid, the following reasons for a possible solution are indicated:

• i do not need this order;
• i want to change my order;
• i want to change the shipping address;
• i want to apply a coupon;
• i want to change the shipping method;
• failed to pay;
• other reasons.

If you want to cancel the order, since the order is no longer relevant - indicate the first reason, and, based on the reasons specified in the form, confirm your decision. If you want to cancel the order because we changed my mind to buy goods, you can specify "other reasons" and confirm sending a request. After that, the seller will notify the cancellation notice that it must confirm. After the seller approves cancellation, the order status will change to "completed", which means that the seller has taken cancellation.

If you have already paid for goods, you can cancel the order Only until the seller does not send it. Each seller has time to process orders different, so you can have 3-8 days to change and cancel the order. To do this, you should also go "My Orders", find the product in the list for cancellation and the "Cancel Order" button. Order status may be "payment is checked" or "EXPECTED" is expected. " To cancel, you need to specify one of the reasons listed in the list:

• i do not need this product;
• order processing took too much time;
• the seller has increased the cost of this order;
• the seller cannot send the goods to the selected way;
• the seller did not respond to the questions asked;
• the product is out of stock;
• other reasons.

You can request the cancellation of the order no later than the processing time until the seller sent the goods. The seller has the right to not confirm the cancellation, therefore, despite the request, it can send the goods and not to return money. In this case, the buyer can appeal the seller's decision and open the dispute to the return of money no earlier than 10 days from the date of sending it.

If the seller agrees to cancel, he will accept the request and cancel the order, and the money for the goods will return to the buyer. The return period may take from 3 to 15 days, depending on the payment system with which money was written off for payment. Money will be returned at mandatory. Since the seller does not do with monetary operations. And the system Alipei. If the seller sent the order, and the buyer confirmed his receipt, only then would the seller listed money, and so they will automatically return to the recipient. After canceling the order, the status will change to "completed", and the money will be returned at the full cost of payment.

Methods for cancellation of the order for Aliexpress

Cancel the order On Aliexpress, you can make payment and after. The cancellation process is the same for all orders. To do this, there is a special button that is available for use before the seller will send an order. Methods for canceling an order to Aliexpress are the same for all buyers. To cancel, you need to open "My Orders" and find the "Cancel Order" button. This button allows you to request the cancellation of the order before payment and return the money for the already paid order. In mandatory, you need to choose the cause of cancellation. If you have not paid an order yet, then on its payment and cancellation there is a certain period, after which the order will be automatically canceled.

To cancel the order, which has already been paid, it is necessary to choose the reason that made the seller guilty in this situation, otherwise the order may not be able to cancel. If you specify the cause of the cancellation, you no longer need this product, then the seller according to the rules Aliexpress may not agree to cancel. If the seller does not respond to the messages, it turns out the order for a long time or increased the processing time, and you do not intend to wait for the shipment, then in this case the wine for a long expectation is assigned to the seller and it may be fined for non-fulfillment of your duties. Carefully choose the cause of cancellation to order exactly canceled, and your money returned to you.

In case the seller managed to send an order, although you also requested cancellation, there are still ways to cancel the order for Ali Spress, which you can take advantage of:

• open dispute. The easiest method of solving conflicts between the buyer and the seller on the site is the dispute, he is a dispute. The dispute opens no earlier than 10 days from the date of dispatch and no later than 7 days from the end of the defense period. Due to the refusal of the seller, cancel the order, you can open a dispute, even if he sent a product where you choose the expected solution "full refund", and in the reason you describe in detail that the seller ignored your request to cancel the paid order before shipment. After the seller sent the goods, " Cancel the order"It will be impossible. In this situation, you need to contact the seller to cancel the order, or open a dispute to refund. After confirming the refund request, the order will be closed and your money will be returned.

• make a complaint. If you asked the seller to cancel the order immediately after his payment, but he still sent it, you can go to the "Help" section and choose the Clant "Complaints", where to apply for the seller a written complaint to the site administration. Your complaint will be reviewed by the customer support department and the answer will be sent to e-mail. If the seller really will be wrong, he will be obliged to return the money, with the product that was sent, you can leave yourself.

As for the cancellation of the order, it is necessary to maximally make a decision on cancellation, that is, if you paid the goods and changed my mind, then immediately ask the seller to cancel the order and do not wait long because it may turn out that the seller has already sent an order, but information on The site simply not updated and the guilt of the seller is not. Well, unpaid orders can be canceled much easier and even nothing needs to be coordinated with the seller.

Cancellation depends on what status is your order now. There are several types of orders status:

• completed, closed;
• frozen orders;
• confirmation is expected;
• your payment is checked;
• shipment is expected;
• payment is expected.

If the order status is "completed", then the waiting time of payment or order confirmation has expired. To cancel an unpaid order, no operations do not need to make, and the order will be closed automatically if the payment is not performed within 20 days. An order status confirming that the payment was successful, the payment will be checked within 24 hours. After completing the scan, the cancel button will appear on the page with the order items. If you click "Request Order Cancellation", then it will cancel after the seller confirms your request. In order to faster cancel the order, you need to contact the seller to agree and speed up the confirmation of the cancellation of the order.

The status "Your Payment is checked" means that payment is made to ensure payment security. Within 24 hours, the order status will be changed automatically. After the payment is accepted, the "Cancel Order" button will appear. To cancel the order, you must click on the button. If the payment check failed, the order will be closed automatically, and the payment is returned to the account.

If the goods are in the status of "frozen orders", perhaps the seller is suspected of fraudulent actions. In the status of frozen, the order is temporarily imposed. After checking the seller, the order will be closed, and you will receive a refund within 7-15 business days, or the cancel button will appear.

Why cancel an order for Aliexpress?

You can cancel the order for any reason, and the buyer has the right to request cancellation, even after making payment. Reasons why cancel the order for Aliexpressmaybe many. The buyer must specify one of them to send a request. If none of the reasons is suitable, the buyer can choose "other reasons" and not specify in detail what prompted him to cancel. Cancel an order for Aliexpress for personal reasons:

• you no longer need a product;
• you found the same goods from another seller cheaper and more favorable conditions;
• you indicated not the size;
• you would like to change the color of the goods;
• you change your mind to buy this product;
• you doubt the product;
• you consider the price of the goods overestimated, etc.

You can cancel the order without much reasons, even if you just changed my mind to buy a product or he broke out. Also, cancel the order In case you are not satisfied with the work of the seller. In this case, you can cancel the order if:

• the seller does not send the goods for a long time;
• the seller extended the protection time;
• the seller raised the price for the goods;
• the seller refuses to send your order in the way the delivery you chose;
• the seller did not take a discount coupon;
• the seller pointed out exceeded the sending time order;
• the seller does not come true and does not respond to questions, etc.

Any of the above reasons may encourage the buyer to cancel the order. If necessary. You can not even specify the specific reason for the cancellation of the order, but simply choose "other reasons". If you are not satisfied with the service seller, then definitely indicate a specific reason for the site administration makes him a reprimand or fined.

Instructions for cancellation of an aliexpress

To cancel the order, you must use the instruction how to do it right. There is a special form, the sending of which is a request for cancellation of the order, regardless of the dependence of the goods or not. Instructions for cancellation on Aliexpress The same for all goods. To cancel cancellation necessary:

• go to "My Orders";
• find a product that is subject to cancellation;
• indicate Cancel the order»;
• choose the cause of cancellation from the list;
• confirm sending the shape of the cancellation.

After you select an order you want to cancel, select Cancel and confirm sending a form, the seller will receive your request. If the order is not yet paid, then the cancellation process is carried out immediately. If the order is already paid, the seller must first confirm the cancellation, and then change the status of the order to "completed". After that, the money will be returned to the buyer. Refund information can be viewed in the "Returns and Disputes" section.

How to return money after canceling an order to Aliexpress?

Cancellation of the order after payment takes 3 business days, so the earlier you request the cancellation, the faster the seller will receive it and complete the order. How to return money after canceling the order on Aliexpress It depends on how long you have solved to cancel the order after all. If you will delay the cancel request for a long time, the seller may not agree to return and then return the money only through the dispute. If you quickly react, it is better even on the day of payment, the seller will immediately agree to return and no problems will arise. To make sure the seller accepted cancellation, write a personal message that you are very sorry, but, unfortunately, you don't need this product anymore, you apologize for anxiety and hope for understanding from the seller. The more polite you will, the more chances that the seller will take your conditions and cancel the order.

Cancellation of the order after payment takes 3 business days, so the earlier you request the cancellation, the faster the seller will receive it and complete the order. How to return the money after the cancellation of the order to Aliexpress depends on how long you were solved to still cancel the order. If you will delay the cancel request for a long time, the seller may not agree to return and then return the money only through the dispute. If you quickly react, it is better even on the day of payment, the seller will immediately agree to return and no problems will arise. To make sure the seller accepted cancellation, write a personal message that you are very sorry, but, unfortunately, you don't need this product anymore, you apologize for anxiety and hope for understanding from the seller. The more polite you will, the more chances that the seller will take your conditions and cancel the order.

In the event that the order processing time and sending it comes to an end, and the order is still not sent by status, and you intend to ask for cancellation, you will have to pre-write the seller about the reason for delays and politely ask him to cancel the order. If the seller sent the goods, although the cancellation request was sent, then return the money after the cancellation of the order to Aliexpress will be possible only through the dispute. You can avoid cancellation problems, if, change your mind to buy goods, you immediately react and cancel it, the faster, the better. Thus, you will be in winning, due to the difference in time zones, and the seller immediately, as you get a request will accept it and cancel the shipment.

How to restore canceled order for Ali Spress?

Order Management Function on Aliexpress Allows you to transfer orders from the archive to active purchases and, on the contrary. If you previously wanted to purchase goods, issued an order and changed my mind, and therefore, I requested the cancellation, then the order will remain in the "All Orders" history. To keep track of expected orders and departures, it can be deleted, using the "Delete" graph in the upper right corner of the line with the order, after which it will be transferred to "deleted orders". All deleted orders are stored in history and you can, or restore for purchase, or add to the "basket" re-either delete forever. How to restore the canceled order for Aliexpress depends in which section is the order. In order to re-add an order to "My Orders" earlier, you need to open "deleted orders" and choose "Restore order" next to the goods. You can restore multiple orders at once. To do this, there is a button at the top of the page "Restore selected orders". Pre-check ticks next to the goods you want to restore and confirm the recovery.

If necessary. You can delete the order finally, without the ability to restore or manage this order. Referring to "Delete Order Finally", you will not be able to restore it. Goods that are located in the section of active orders can be transferred to deleted before payment, and if you specified " Cancel the order"After payment, it will automatically move to this section. All orders are subject to recovery from the category of remote, but until the moment until they are finally transferred to deleted. If you want to delete the order, but do not want to lose the goods, you can add it re-in the "basket" and purchase the next time.

Renewing an order to Aliexpress

In case you previously canceled the order, but still decided to re-acquire the item from this seller, you can resume the order. The renewal of an aliexpress order is carried out in several ways. In order to resume the order that did not come, was canceled, was in the dispute and just left without confirmation, you must select the "Add to Cart again" button. Thus, you can immediately go to the order. Please note that it will be the same order, under the same number, and it will appear in "my orders" in place, where it was previously deleted in the order management history.

Renewing order by Aliexpress Available via "Deleted Orders", where you need to specify "Restore the order" so that it is new to the "My Orders", and then you can pay, choosing "Read more" and adding the order again to the basket. Resumeing the order in this way, you can pay for it again.

Return of money after canceling

If you paid an order, you can request a refund until the goods are sent. In this case, the seller must confirm receipt of the application for cancellation and if he agrees, then the order will close and the money will be returned to the buyer in the amount of which was paid. The refund after the cancellation of the order takes 3-15 days, which depends on how payment was made. If the money was written off from the card, they will return to it for 3-7 days from the date of completion of the order. On the electronic wallet Kiwi, Yandex Money and WebMoney money will be returned within 5-7 days. Money transfers may take 7-15 days. The refund after the cancellation of the order is carried out on the details from which money was written off for payment, so it is impossible to change or specify new details to accrue the return.

If the seller does not confirm the cancellation of the order, and sent the goods, then refund can be required through the dispute. You can open the dispute on 10 days from the date of shipment. The reason for the dispute is to ignore the seller of your request to cancel the order, and if you really requested the cancellation before sending, it will be saved in the order history. Money for canceling the order after the dispute will be returned only after the order comes. Thus, you can leave the goods yourself and demand a refund, or return the goods to the seller back at your own expense. Pre-discuss the conditions for the return of money and the goods with the seller. Return of money after the dispute takes 3-15 days.

Cancellation to pay for Aliexpress

Cancel order to pay on Aliexpress It does not bear any problems for the buyer, so the order is completed automatically, if the payment is not made or immediately, as soon as the user canceled the order. In order to cancel the order that was not paid, you need to open "My Orders", find the goods there to be canceled and choose " Cancel the order" The window will then appear for the causes, one of which needs to be specified as the main for cancellation. It is not necessary that the reason corresponds to real circumstances, it does not entail any consequences for the buyer, therefore, regardless of the cause of the cause, you can count on the exact cancellation of the unpaid order.

If the reason for the abolition was in personal motives, for example, you simply changed my mind to buy this product, then simply select "Other Causes". The cancellation process of unpaid orders takes less than a minute, while the order will be immediately canceled and the corresponding status will appear. After canceling an unpaid order, you can add it re-in the basket and buy later. Canceled orders are stored in the history of orders, so if necessary, you can restore or resume them or, on the contrary, remove from orders forever.

Cancellation of an aliexpress after payment

A little complicated cancellation of the Aliexpress After payment. Fir shopper made a payment, then it does not mean that the order cannot be canceled. It is possible, but before the seller will send the parcel. In case the cancellation on the site is provided for the order processing time, during which the seller must accurately send the goods and notify the buyer about it. On sending the seller is given 3-8 days, but if the seller has many orders, it can extend the processing time for another week. If the order is not sent on time, the order will be canceled, and money returned to the buyer. During this period, the buyer can also request cancellation if it does not want to buy this product anymore. Cancellation of the order after payment is carried out as well as before it: go to "My Orders", choose there to "cancel the order" and indicate the reason for your discretion.

The application for cancellation application is sent to the seller and if he has not yet sent the goods, he must take cancellation and complete the order. It may also not cancel an order if he wants, so the order can be sent even after the cancellation request. In this case, the Buyer should open a dispute to return money or write a seller a message and agree on the possible outcome of this situation. Typically, sellers take cancellation of paid orders if the buyer is promptly canceled, and not pulls until the last day. But cancel the order In the event that the seller does not send an order for a long time or does not respond to messages. Then the cancellation is carried out without the seller's participation at once, as soon as the order processing time is completed.

If you have questions about how to cancel an order for Aliexpress After payment or unpaid order, we recommend watching a video guide on the topic: