Product is not available - Such a message can receive users who have completed an order for Aliexpress. There may be many reasons for such restriction. Some users Aliexpressfaced with cases when the purchase was framed and paid, but the goods are not available for the order. Or the goods are no longer available for purchase, and instead, the link 404 NOT FOUND opens on the link. If the goods are unavailable to order, then perhaps the amount of goods is over, and it is no longer available, or restrictions on ordering in your region are established. Also, the goods may not be available, due to fraudulent actions of sellers who create pages with goods, and after making orders, remove them. At the time of purchase, the seller's page can be frozen, like all goods in its store. NOT AVAILABLE message indicates that the goods are not available To purchase, but if the notification is notified 404 NOT FOUND, then the goods are no longer in the system. About how to do if the goods are not available and how to find out what the seller is a fraudster, we will talk further.

When the order is not yet paid

Message 404 NOT FOUND on a product page with a product indicates that the goods are not available for order. When the order is not yet paid and such a message appears, it means that this product is no longer available in stock. Products on Aliexpress Sold in limited quantities. Information on the number of goods available for order is indicated in the parameters, therefore, if the number of goods on the outcome, the corresponding message "Number is limited" appears. In this case, it is worth hurry to have time to buy goods until the number of units was completely sold out.

On Aliexpress Many shops sell the same goods, it may be possible to find the same even cheaper. As orders are made, they sell and end in the assortment. If all goods were bought up before you managed to make an order and pay it, you will have to search the same product from another seller. After all instances are sold out, the page closes, and the reference to the goods becomes invalid. If the goods appear in stock again, the seller will resume sale, but it is not necessary. When the order is not yet paid, and the goods are no longer available, then add it to the basket or my desires can not. Many sellers renew the sale of goods that were bought when they appear again in stock. If you did not have time to buy goods, you will have to search the same, with another seller. If the message "404 Not Found" appears, then this product is no longer available in this store.

When the order is paid, and the item is more unavailable

Orders design system on Aliexpress acts as follows: the buyer chooses the goods and pays for it, the seller processes the order and sends the goods. For the order processing from the seller has time. Some sellers are enough 3 days to handle the order, others set a term of 9 days. During this, the seller should see if there is a product in stock with the parameters specified in the order and send it to the buyer. Order processing time is different, so it may happen that the buyer paid for the goods, and then the goods did not turn out. The reasons for the order is paid, and the item is more unavailable, there may be several:

• at the time of the order, the number of units was limited, and buyers repaid goods earlier, and it was not left;
• the order conditions have changed for your region, you need to change the delivery method or the inaccurate address of the receipt;
• the goods are no longer available, but in the near future replenishment is expected;
• the seller soldes all the units of goods and there will be no more in the assortment;
• the time of processing of the order requires more time due to the large number of orders from the seller;
• the goods are no longer available for ordering in your area.

In any of the above cases, the order is subject to cancellation and return. In case the buyer has already paid for the goods, but the seller did not send it, regardless of the reason, the money will be returned. After the order processing time expires, the seller must, or send an order, or return the money. If goods will not be sent, buyer, in any case, will be returned to the money. If the seller does not respond to messages, but there is no information about sending status, contact customer support, or write a complaint to the administration.

How to track the track if you have suspicion of the fair seller?

Track or track number - code for tracking parcels on Aliexpress. It is assigned to the order before shipping. The seller points it to order information so that the buyer can track the location of his parcel during delivery. The track number for each parcel is different. As the parcel is delivered, the information about the current location of the order is updated and indicated in the order history. If there is a tracking number, and there is no payment information, it may mean that the seller gave the wrong track number. Information about the status of delivery is updated every 5-10 days. If there are suspicions in the wicked seller, then check the tracking of the parcel with Aliexpress You can at the resource that is engaged in the order tracking. To do this, you need to copy the tracking number and open the company's link from the Count "Data provided". In a new window, insert the track number and confirm the request. It happens that the delivery information is in the system of a logistics company, but is absent on the site.

If there is no tracking information, although enough time has passed so that at least some data appear, the buyer's protection expires and open the dispute, where the reason for indicating the lack of tracking information. After the request is processed, the seller must accept the terms of the dispute or return the money. Please note that tracks consisting only from numbers are a cheap delivery method for small packages. Such parcels may not be tracked until arrival, therefore, in any case, you have to wait with the dispute. If the seller is a fraudster, then the track number may be a simple set of numbers. In this case, you can still open the dispute. Money from orders are sent to the sellers only after confirming the receipt, so the lack of information on the order is one of the reasons for the full return of funds.

When should the track be tracked?

The track is tracked immediately as soon as the seller will send an order. Information is updated every 5-10 days. All shipping steps are accompanied by an informational notice for the buyer. From the time of sending and before receiving, the parcel must be tracked. But, orders, worth less than $ 5 may not be tracked. Usually such orders are engaged in China Post Registered Air Mail - the delivery service of small packages from China. Once the seller sends the parcel, all information about the order, in particular, the tracking number and delivery information are indicated in the tracking section. From the shipment itself and before receiving the parcel by the buyer, information on the status of delivery should be updated. You can see available information in the "Check Tracking" section or in the order history. If the information is not monitored, refer to the seller to request data from a logistics company. Also, look at the advanced tracking information directly on the Cainao and 17Track website.

If the protection time ends, and the parcel did not come

In the event that the protection time ends, and the parcel did not come, the seller is obliged to return the money for the paid goods. Regardless of the causes of the lack of order, the buyer still may require their money back through the form of the dispute. For this, it is necessary to wait for the end of the buyer's defense. Sellers often offer to extend it for some time, as deliveries could arise. It is better to agree to extend the protection period, because after all the parcel can come. If, after additional delivery time, order with Aliexpress did not come, then you need to open a dispute. This provides for the form you want to fill out by specifying the cause of the dispute " The goods did not come" All information about the package is stored in the order history, so no evidence can be provided.

It is possible to see when the buyer's protection time ends, in the description of the order in the "reminder" column. When this period is expired, you can fill out the form of the dispute and send it to the seller. The seller must agree with the terms of the dispute or offer its own. If in 7 days the buyer and the seller will not agree, the administration interferes with the dispute Aliexpress And closes the dispute based on the order history. If the protection time ends, and the parcel did not come, the buyer will receive a complete reimbursement of the goods.

When the goods are unavailable: risks of fraud

If there is no access to the product, then the reason may be the lack of goods in stock or that all the copies were sold out at the time of payment. The site provides users with payments protection and safe purchase guarantee, therefore, in case of fraudulent action by the seller, the buyer can get help from the site administration. Although all sellers are tested and are official IP in the system AliexpressAll the same scammers can try to fool. In order not to become a victim of fraudulent actions, you need to know all the risks that users may be subject to:

Before making orders from the seller, learn its activity, rating and reviews. If the seller has little reviews, and the store was created not so long ago, perhaps you are a fraudster. If the seller is unreliable or suspicious, do not make an order. Never make payments bypassing the Alipey system and, in the event of a collision with a fraudster, report it to the administration.

Video: Why the product is unavailable on Aliexpress

The goods are not available or 404 Not Found - the case when the product you need is more cannot be ordered. In this case, it is necessary to search the same product for purchase in another store or contact the seller, perhaps you need a thing again will soon be on sale. Also, there are some regional restrictions to make orders, therefore such a message may appear on the goods that are prohibited to purchase legislatively. If you have questions about why Aliexpress The goods are not available, we recommend watching the video: