debate Aliexpress - a form of settlement of disputes between the buyer and the seller. According to the regulations policy Aliexpress, dispute can open each buyer, if dissatisfied with the quality of the goods, did not receive order on time or at all, the seller sent the wrong color or size, etc. In this case, the customer can count on the full or partial reimbursement of the cost of goods. According to the rules of the site, the seller may not ask to close the order until it has received or not to open disputeIn the case of poor service. For the settlement of disputed orders, the seller and the buyer are obliged to discuss further solution to the problem, but if the seller does not agree to refund conditions, the buyer is obliged to open debateTo officially return the money. If the seller asks to cancel dispute, Then the money will not get back the buyer. To do in this situation in several ways: to accept the seller's terms and wait for the intervention of the administration site. The correct solution to the problem depends on the situation. For information on how to proceed, if the seller asks to close dispute and how to calculate the unfair seller, we'll discuss this further.

When do not close the dispute?

debate - form of appeal order on Aliexpress. Open the dispute can each user who is not pleased with the seller's goods. You can challenge the order only when the goods received and confirmed its arrival, as well as if the delivery time has expired, and the goods have not been received. Do not close the dispute if the goods have not come yet. The seller may ask to close disputeBut if you did not come to a single decision, then we should wait for the arrangement of the dispute. If the order did not come, although the delivery time was expired, the buyer may require a full reimbursement of the purchase cost, and the seller is obliged to accept the conditions and return the money. You can only close the dispute if the seller accepts the conditions specified in the dispute parameters. If debate will be closed, then the order, respectively. In case the seller comes dishonest and does not want to return money, you can appeal dispute For a certain time. For each order, there is a certain period for appealing the dispute. Do not close dispute In several cases:

• after opening a dispute, the seller did not respond to debate;
• the seller asks to close dispute without compensation;
• the seller offers to return money without a dispute;
• the seller offers an alternative solution that is flawed for the buyer;
• the seller provided false information about the track;
• the order was not received in a timely manner, and the seller places the guilt to the transport company without the possibility of compensation;
• there is no information about the order, the seller himself extended the service life of the buyer;
• the seller did not send the order until the processing time end;
• the goods do not comply with the description, the seller refuses to compensate for the cost;
• the seller sent the wrong product, and does not recognize his guilt.

Any situation associated with poor-quality service or goods requires solving through debate. The seller has no right to demand the closure of the dispute while the situation is not settled, and the buyer has not received compensation. In any situation that contradicts the terms of the dispute, does not need to close it. If dispute It will not be resolved between the parties, the site administration will intervene in it and on the basis of the order history will decide what decision is to accept the seller.

When can the dispute be canceled?

If debate Opened, but the situation was settled, it can be closed before making a final decision. That is, in case dispute Open on the basis of the lack of parcels on time, and then it comes with a delay, then actually the seller is not to blame, respectively, dispute Need to withdraw. Also, debate You need to close if the order parameters selected by the buyer do not correspond to its expectations. Selecting the size or color, you can always contact the seller. Also, a dimensional grid is provided to help in selecting parameters. If you did not apply for help and, guided by information on the site chose the thing that you are small or has a little not the hue, in fact, the seller is not to blame. It is noteworthy that if the real measurements of clothing, do not correspond to the description, then it is still a seller's fault and you can demand compensation.

The abolition of the dispute is possible at the initial stage of its opening. That is, if you just started disputeYou have 7 days to solve the problem with the seller, after which the administration intervenes AliexpressAnd independently decides on the outcome of the dispute. If during this time, the order came or the seller offered another solution that suits you, then you can cancel dispute. Completed debate Buyer, you can appeal. If dispute It comes to exacerbation, then after considering the history of the order, it will be closed automatically. In other cases, when the order does not comply with the description, the seller sent not what needed or the parcel was lost, and the tracking information is missing, completing dispute It is only necessary after it is decided.

Unfair sellers

Although Aliexpress ensures the safety of shopping, there are unscrupulous sellers on the site, which are better to avoid. Their dishonesty is manifested in the deception of buyers. And at least such sellers immediately block, it is still possible to accidentally get to the fishing rod and become a victim of an unscrupulous seller. You can calculate the deceiver in several signs: the rating is a low and small number of orders, in the reviews only score from one user, repeating many times. So, unscrupulous sellers raise their rating. Also, you can read customer reviews that have already made an order from the seller. If the reviews write that the seller is a deceiver, it is better not to have something with him.

Another common way to deceive buyers on Aliexpress - an indication of a non-existent track number sending. Sometimes, sellers give old or inactive track number that you can not track the package. In this case, he just does not send it and writes, but the track order is on the way. Before making the order, you need to read the reviews and make sure that the store is reliable. The lack of feedback and orders - a reason to doubt the good faith seller. If the seller has deceived you, you can file a complaint on him. For this purpose there is a special form filling which will be formalized complaint. Following the review, you will receive a response. If the seller a lot of complaints from customers of his shop and the page will be removed from the platform.

Store owners promise to send those goods

In the event that the goods came from the marriage or the seller sent the wrong item, which has been designed in order, a situation may arise when the seller promises to send a new product. Firstly, if you want to exchange an item, then it's still necessary to open dispute. For this purpose a form "Only a return." The buyer returns the goods seller, and after receiving it - send a new one. This is a lengthy procedure, and sellers want to get money quickly, so it can offer the option, the buyer closes disputeAnd the seller will send a new product. Secondly, in this situation the seller at a loss, because the money will receive only one product, and will be forced to send two. Accordingly, it is cheating. Store owners promise to send those goods should be accepted only in the case has been opened debate and this decision was discussed between buyer and seller. In this case, the history of the order is fixed, and it will not be closed in the exchange process. Also, if it is provided exchange goods, the buyer will have to send the obtained thing and inform the seller a track number, and when the seller will be the first thing he will send a new product. The procedure takes a few months. If you ordered one, but the seller sent the other, it is better to open dispute on a full or partial refund, keep the item and re-perezakazat. So it will be easier and more reliable, since in any case, through debate you will return the money.

Requests sellers confirm receipt of goods in advance

Sellers do not have the right to ask customers to confirm receipt of goods in advance than the parcel arrived. This violates site policy. If the order is still on the way, the buyer have to wait for its preparation or prior to the expiration of the delivery confirmation receipt. If the buyer acknowledges receipt of the advance and the merchandise comes marriage, then open dispute You can within a certain period. After its expiration debate You can not open. Request sellers to confirm the receipt of the goods in advance due to the desire of the seller quickly get money for the goods. It is not necessary to confirm receipt by the time that the order did not come, because the site has a certain regulation. First, the parcel comes, then the buyer confirms the receipt, writes feedback, etc. If the goods are in poor condition or did not come, then you need to open dispute. If you close an order in advance, then the buyer's protection will be completed. Good and honest vendors, do not ask buyers to confirm receipt before the arrival of the parcel.

How to recognize unfair sellers?

The main advantage of the site Aliexpress In that each user can leave feedback and its opinion on the product and cooperation with the seller, in general. Recognize unscrupulous vendors, you can, having looked at the rating and number of orders. The site is rare that there is no orders at the store completely, and the rating is not available for viewing. If the store is created relatively recently, the rating could not yet form, but if the store year and more, then the lack of a rating is a serious reason to doubt the conscientiousness of the seller. Another reliability indicator - reviews. If there are no reviews, it is impossible to determine the reliability of the seller. Some sellers have reviews with bots, and then they contain the same message, repeated several times, allegedly from different users, which is not true. If the store has no reviews, there is no rating and ratings, it is better to look for another store.

But if you have already become a sacrifice of a fraudster, and it does not send an order for a long time, then you can cancel it before sending in orders management. If the seller sent you the wrong track number, write him a personal message. He could do it mistakenly, then he will give a new one. If this is a fraudster, then wait until the buyer's protection expires and open dispute. In the case of an order at the unfair seller, you can count on a complete reimbursement.

How to cancel the dispute on Aliexpress?

If you have already opened disputeAnd then decided to cancel it, then this should be done until the dispute is aggravated. To do this, go to your personal account and open the "Returns and Disputes" section. It contains information about all disputes that are currently underway. While the dispute is not closed, specify "cancel the dispute." Then confirm the cancellation again. After that, the status of the dispute will change to " Dispute closed. " Make sure you really want to cancel disputeSince after its completion, it will be impossible to file an appeal.

Is it possible to open the dispute to the "aliexpress" after its cancellation?

After completing the dispute, it can be resumed, but it gives a limited amount of time. Calling the dispute solution within 7 days from the date of the dispute. Once you confirm receipt or close debate, the seller gets money for the goods. After canceling the dispute, it closes, so it cannot be renewed, but you can file an appeal and try to return some of the money. This is possible if, for example, the goods were for a long time, there is no information about the track, you opened dispute And at that moment the parcel came. You examined her and satisfied with the goods. Accordingly, there is no point in the dispute now, and you cancel debate. But after the first use, the goods break. You can quickly appeal dispute And to provide evidence, then you can return at least part of the money, but after the expiration of the appeal of the dispute after exchanges, it is not subject to appeal.

Close of aggravated dispute

Againted dispute - disputeThe third party intervened, that is, the site administration. In this case, the closure of the dispute occurs if the buyer and the seller do not come to a single agreement, or in the event that the seller does not agree with the claims specified in the dispute. The closing of the aggravated dispute is carried out by the site administration. After it analyzes the terms of the dispute, will take a final decision. The aggravated disputes are closed automatically and can be appealed during the week, after making a decision.

conclusions

Any desire of the seller bypass system Aliexpress - suspiciously, so if the seller asks to confirm receipt of the order in advance, close dispute Or return money for the goods bypassing the payment system, do not agree to these conditions. What to do in the situation if the seller turned out to be unfair:

Video: Why is the seller asks to cancel the dispute?

On Aliexpress There are a rules that the seller must be observed, and the buyer. The site provides the seller's guarantee that in case of exceeding the delivery time or poor quality of goods, the seller will return the money. All questions about the return of money are solved only through debate. If you doubt the conscientiousness of the seller, do not believe him for the word. More information about why the seller asks to cancel dispute Learn from the video: