Incorrectly selected size - buyer's fault, so no obligations are imposed on the seller if the buyer himself chose not the size. Many agree to exchange, if the goods are in the original box, without traces of use and visible damage. The exchange of goods is carried out at the expense of the buyer, so paying for the shipment of the goods at the address of the seller will have to be independently even if the goods itself was obtained for free. In the event that one size was specified in the ordering of the order, and the seller sent another - this is a serious reason to open a dispute to refund. If the goods are in a state of a new thing with all labels, the seller can offer to return it to him, and after receiving it will make a refund. In this case, the cost of reverse forwarding can be deducted from the refund. If arrived not that size with aliexpressThe buyer has the right to demand his money back, because in the history of the order it will be stated that the purchase for another size was issued, and therefore the seller did not inspect and sent the wrong size and the responsibility for it carries himself. If the seller by chance sent you the wrong size, you can negotiate with him about the exchange or ask him to return money, it all depends on whether you liked the goods and what conditions the seller offers. About how to do if it came not that size with aliexpressWe will talk further.
The content of the article
- What if it came not that size with Aliexpress?
- How to choose clothes for aliexpress
- It did not come that the size of the shoes on Aliexpress
- It was not the size of clothes for AlExpress
- Return of goods from Aliexpress
- The seller sent not the size of Aliexpress
- How to return the goods to Aliexpress?
- How to discover the dispute on Aliexpress?
- How to deal with Aliexpress?
- It was not the size of aliexpress
What if it came not that size with Aliexpress?
If it happened that you made an order and chose one size, and you came another, then you need to immediately contact the seller to resolve the question. In this case, the Seller must offer a solution to the problem and provide the ability to return or exchange to solve the problem. What to do if it came not that size with aliexpress Depends, you chose an inappropriate size yourself, or the seller sent the wrong size. In the first case, you can try to settle situations with the seller and make a refund. To return, it is necessary for the goods to be in the original box, without traces of socks and in integrity. The seller may not agree to return if the goods do not have the appearance of a new thing. When refundable, you can agree on the full compensation of the cost of the goods after the seller receives the goods. The process is long and may take a month and more depending on how much the return shipment will occupy. In the second case, the seller can offer an alternative when the buyer returns the goods, and the cost of reverse forwarding will be deducted from the cost of goods. Also, the buyer can leave the thing and demand from the seller a full refund for inattention. All questions regarding problems with the amount of goods obtained must be resolved directly with the seller, while based on the one who is guilty of it came not that sizeYou can agree on returning on favorable terms, both for the buyer and the seller.
If the seller does not come to contact or does not consider the return of money and the goods are not objective, then you can go to more radical measures and open a dispute. The dispute allows you to quickly solve controversial situations, at what if the seller sent not the size that was marked in the order, then this is a good reason to open a dispute. While making a dispute, the seller can offer an alternative solution, for example, that the buyer leaves the goods, and the seller will return a part of the money. This solution may be acceptable if the product is suitable for use, for example, an acquired T-shirt can be worn, despite the fact that the size is greater or less selected. If you do not agree to return, then do not accept the terms of the seller. It is advantageous to give it some of the money than the entire cost of the goods, so if you do not wear this thing, you can agree to return, only if the return shipment is paid for the seller. If in the order form it is indicated that one size was selected, and another came, then in this case the buyer can count on the full compensation for the cost of the goods and leave it to himself. If the seller does not accept the terms of the dispute, after the expiration of several days, the site administration will be connected to its solution and the dispute will solve, based on the order history.
If the seller sent not the size, but, in principle, the thing is sitting not critical, then the buyer can leave it for himself. Better, do not agree to the reverse shipment of goods, since the shipping cost may be too high, and it is paid by the buyer himself. To begin with, try to resolve the issue with the seller, and if it does not work, you can open the dispute and demand your money back. Despite the fact that such situations rarely happen, still you can send not that size, and the purchase will become just useless, so, before making a purchase, consult with the seller about the size and strongly ask for it to send exactly what you need to be He did not confuse anything, and you got a thing that you can wear.
How to choose clothes for aliexpress
To choose clothes on Aliexpress There is a sizes table where the parameters that should be measured to accurately determine the size are described. The dimensional grid for each thing is different, which depends on the features of the sewing, style and manufacturer. Despite the fact that all data that is necessary for measuring the size is indicated exactly, things with Aliexpress are often small, which is why the size is less than standard. This is due to the complex of Chinese, which is less than the Constitution of the body of the average Europeans. In this case, the size of the size makes it difficult. How to choose clothes on Aliexpress depends on what exactly is selected. To buy a T-shirt, for example, you need to measure the length from the shoulder to the shoulder, the length along the body and the volume of the chest. For jeans, the main parameters are the length of the inner and external seam, the volume around the hips and the depth of planting. Depending on the model, there may be additional features that should be considered when choosing a size. The standard dimensional grid on the site is specified to the right in the parameters of the product, and it is published if the thing is made on the universal system system.
Usually in this category of things includes dresses and T-shirts of standard cut. This table is specified in the SizingInfo column, where the manual is additionally written, how to measure the parameters to determine the size. On a product page, there may be a graph SizingInfo, where universal size parameters are indicated, and maybe there is no absent if the manufacturer provides its dimensional grid. For a more convenient choice of size, it is necessary to take into account that the actual data may differ by 1-2 cm from the tabular data.
To facilitate the choice how to choose clothes on AliexpressMany manufacturers additionally provide a table where the exact parameters of the model are indicated, based on the sewing and characteristics of the tissue. A dense and non-email fabric, such as jeans, can be tightly fed up, so you need to consider the type of material, its ability to expand and other features. If the cloth, on the contrary, is unnecessary elastic, then you need to pick up the size so that it does not get very tight and did not create discomfort. If problems are possible with the choice of size, then usually under the table indicates a footnote with the recommendations, the model parameters in the photo so that you can make the choice as accurately as possible.
Despite the large number of recommendations before issuing an order, we recommend clarifying the seller, a small model or not. If it is less than indicated in the table, then initially you need to take one size more. If you are not sure that you choose the right size, we recommend contacting the seller and write it a message where you specify your parameters, and it will definitely say what size it is better to take. Be sure to take advantage of buyers. Many people write what size they took on their parameters and it approached or not. This information can be useful when choosing a size and item, as a whole, since in addition to the recommendations, the photos of the obtained thing can be attached to the reviews, and you can estimate its quality, material and landing before buying.
In general, choose clothes on Aliexpress It will not be difficult, because the site provides a universal size table and additional dimensional grids, and many sellers willingly help with a choice of size. Special attention, refer to things in one size "ONESIZE". These are things that perfectly stretch or have a universal landing on S-M, less often on S-L. To such things you need to be very careful, because on a small size, it can be big, but on a large size is small. In this case, ONESIZE clothing is better to buy on S-M, but not on L, because it will definitely be covered and will not sit down, as it should be. But not always clothes with Aliexpress Malometerite, so it is better to always clarify the size of the seller so that the thing goes as it should.
It did not come that the size of the shoes on Aliexpress
Pick up the size of the shoes on Aliexpress You can use the dimensional grid indicated on the product page. If you incorrectly selected the size or came not the size of aliexpressYou can negotiate with the seller to exchange it to another. In order not to make an error with the choice of size, you need to follow the instructions on how to properly measure the length of the foot and select the appropriate size. To do this, you need to put a stop perpendicular to the wall, and determine its length from the base of the heel and to the tip of the thumb. This measurement method is the most suitable for determining the size, since it allows you to accurately determine the length of the foot with an accuracy of a millimeter. An important feature of choosing the size of the shoes on Ali Express is not only the length of the foot, but also its width and the anatomical properties of the toes. If you have a wide foot or, on the contrary, narrow, then you should take one size more and, accordingly, one is smaller than indicated in the table. This is due to the fact that non-standard dimensions are selected, based on the features of the foot. The sizes table indicates the length of the foot, not insoles and not soles of shoes, so you need to add several 0.5 centimeters to the parameters obtained, so that the accurate and full-time size is.
Depending on whether you came not that size with aliexpressbecause you yourself chose it wrong or due to the fact that the seller sent not the right size, you can agree with the seller for refund or exchange. Return is carried out at the expense of the buyer, so the reverse shipment may be quite expensive. If you want to return the money, you can agree on shipping shoes, but that the shipping cost is deduced from the amount that the seller must return. Also, in the event of a seller's error with an incorrectly sent size, the buyer can open the dispute to the return of funds, while sending shoes back is not necessary. Details of the return and exchange must be discussed with the seller personally, but if he does not want to make an exchange, then it is necessary to open a dispute and solve the issue in this way. If the seller does not accept the return conditions, you can exacerbate the dispute so that the site administration connects to it.
If arrived not the size of the shoes on AliexpressYou can always solve this question or directly with the seller. either through the dispute. For. In order not to make a mistake in choosing the size of the shoes on the site, be sure to ask the seller all the nuances, and also ask him to help choose. We also recommend reading customer reviews where they often write corresponds to the size of the description or not and indicate recommendations for the selection. You can immediately agree with the seller. then if the size does not fit, you will exchange it or return it back.
It was not the size of clothes for AlExpress
Choose clothes on Aliexpress It is possible through the dimensional mesh from the manufacturer, or the standard table of the size of Ali SPress. If it came not that size Clothes for Aliexpress, then you can contact the seller to return the thing ago and money for the purchase, or open a dispute for a full return of funds, if it is the wines of the seller who sent you the wrong size. The aliexpress provides a dimensional grid, with which you can choose the size of any thing. To do this, you need to measure all the parameters, for example, the length of the sleeves, the amount of breast, thighs and waist, the length of the shoulder, etc. All parameters that must be measured are indicated in the dimensional grid. If, according to the table, your parameters are suitable for several sizes, then it is always necessary to take the one that more, since most Chinese production things are small and size on one or two less than European. The fact that the actual size may differ, not all manufacturers warn, but in fact, the difference between the data of the table from real parameters can be 2-3 cm.
If you are not sure about choosing a size, you can consult with the seller, which is better to take or read the recommendations of customers at the expense of size. If it came not that sizeSince you chose it incorrectly, you can ask the seller to make an exchange or make a refund. Discuss the return conditions in advance, since the cost of reverse delivery of the goods is paid by the buyer. You can ask the seller to subtract it from the cost of the goods. If you want to exchange size, you still have to pay for the shipment yourself. This process may take quite a lot of time, because as long as the seller does not receive the goods, it will not send you another size in return. If the seller sent you an error not that size, then you can ask him to exchange to another, with the reverse shipment will have to pay the seller or open the dispute to the full refund. In this case, there is a complete refund of the money and the goods or only money, and the buyer can leave the goods.
Return of goods from Aliexpress
In case you came not that size with aliexpressBut you are satisfied with the quality of the goods, you can make a return of the goods or return of goods and money. Return is provided if the goods were not in use, has an original packaging and has no trace socks. In this case, the buyer can come to mail with the original package, where the address of the recipient and the address of the sender is specified. On the address that is specified on the package package you must return the goods. Before returning it, you need to contact the seller. Perhaps he will give another address where it is necessary to return the order or will offer an alternative solution to the situation. Return is provided if the buyer and the seller agreed on this and, if there is a confirmation from the seller. Do not send the goods back to how to discuss all the reset conditions. First, the return is carried out at the expense of the sender, so international delivery will have to pay for you. The cost of delivery depends on the carrier tariffs. The same way that the order was delivered, he will go back, so the reverse shipment can do to you at $ 5-15. If the cost of goods is below the cost of delivery, then the return is not appropriate, and you can negotiate with the seller so that it pays back, if you it came not that size According to his fault.
Secondly, the refund will take a lot of time. Usually, delivery to China takes a month, plus a week for order processing, and another month for the return receipt. If you are ready to wait so much time your order, then agree with the seller about return. If the seller refuses to receive a refund, then you need to open a dispute. The main thing, do not confirm receipt of the order so that it is not closed, otherwise you will not be able to return it. In order to open the dispute, you must go to "My Orders" and find this button on the order page. Then, in the form that opens, select "Return only" if you wish to return the money or "return of goods and money" if you want to return the seller the goods and get your money back.
To accurately get your money back, decide all the questions through the dispute. Then in the history records information about the order and its status and all the return stages are controlled by the site administration. If you directly contact the seller and agree on return, then in case it deceives you, you will not be able to prove it to blame and do not get any goods or money. Return of goods from Aliexpress - Long and cheap process, especially since the shipping cost will have to pay you. You can negotiate with the seller so that he will deduct the cost of sending from the return or so that it pays for the shipment, if it was precisely the size of it. Discussion of the refund conditions is carried out through the form of a dispute in the comments. Do not take the seller's terms to return through private messages and disagree alternative proposals if they do not suit you. Sellers are not profitable to wait returns, so in the extreme case, it can offer you to return some of the money, but that you leave the goods yourself. If the offer is suitable for you, you can accept the seller's terms.
The seller sent not the size of Aliexpress
If the seller sent not the size on Aliexpress, then all the fault for the order is assigned to him and he is responsible for returning. In this case, it is necessary to open a dispute, where the cause of returning to choose "the product does not correspond to the description", and already in the column of the reasons to write a problem in more detail. In case the seller sent not the goods, he will agree to return the goods and money, but you need to discuss in advance who pays for delivery. You can negotiate with the seller so that he will prevent part of the money from the return price or to pay delivery to his mistake. In the order history, it is clearly fixed which parameters are selected, so you can provide evidence of your innocence and attach photos where a label is visible if the seller sent you not the one you ordered. Thus, he will be obliged to accept a dispute to return, or the site administration will take this decision for it.
Also, as evidence of the incorrectly sent size, you can measure the parameters with a centimeter and compare from the size table and, if they do not match, make a screen and provide it as evidence. Of course, it is better to avoid return, because it will take a lot of time, and still need to pay back delivery. Better, leave the goods yourself and ask the seller to return some of the money. If the quality of the goods suits you, then you can simply order it again with this or other seller. All questions about returning to decide only through the dispute, because the legal force does not carry private messages. Do not confirm the order if it is in the dispute process, otherwise it will be closed, and you will not be able to open the dispute.
How to return the goods to Aliexpress?
The return of the goods is provided for by the site as for the exchange of goods and to obtain a return of funds. Before returning the goods on AliexpressYou must go to the order page and open a dispute. If you are not satisfied with the quality of the goods, it does not correspond to the description, there are visible damage or any other claims to appearance, then you can open the dispute and choose the expected solution "Return of goods and money." Be sure to make photos where defects are visible to provide them as evidence. If the buyer's claim is objective, the seller without any problems takes a dispute to return. In order to open a dispute for a refund, you must properly provide evidence:
- make a photo where the label is visible and the size is specified;
- take a centimeter and measure the parameters so that the exact data is seen;
- match the parameters with a sizes table and make screenshots to download them as proof to return.
If the seller agrees to return the goods, then you need to fold the goods original package and go to the mail. There to specify the address of the recipient and pay for the shipping cost. After making the shipment, the parcel will be assigned a track number to write to the seller. Specify the recipient's data from the seller before sending the order. After the parcel comes to the address, the seller will send money or exchanges for another size. So far, the order does not come to the seller, you will not receive my money. You can demand in advance from the seller to pay for shipment.
How to discover the dispute on Aliexpress?
Open dispute Aliexpress You can for various reasons if you received the goods and are not satisfied with its quality, or if the order did not come. In order to open the dispute, you need to go to "My Orders" and open a page with a commodity. Before opening the dispute to Ali SPress, take photos where damage or defects are visible to attach them in the proof. Then click the Open Dispute button, after which the form will appear where you specify the "Return of Goods and Money". Then you need to fill all the parameters of the dispute. Fill in the graphs and select the expected solutions, specify the return amount and describe the reason for the dispute. Also, upload photos and confirm the departure. If you want to return the goods, because the seller sent you the wrong size, then specify:
- the expected solution is the return of goods and money;
- the problem has arisen - the goods do not correspond to the description, the size does not correspond to the description;
- the return amount is the maximum value;
- detailed request information - TheSizedoesn'tMatchWithThedESRIPTION (size does not match the description).
Then confirm the form of sending a request and your dispute will be transferred to the seller. If he agrees to refund, then contact your personal message or comments. In case the seller does not accept the terms of the dispute, do not confirm any actions and do not agree to alternative proposals, and wait for the aggravation of the dispute.
How to deal with Aliexpress?
After opening the dispute, the seller has a week to accept the conditions or suggest another solution. At this time, the buyer does not need to make any actions until the seller does not answer. Before serving, you can contact the seller in advance and discuss the dispute conditions. All questions about returning is better to solve through the form of the dispute so that the information is fixed in the order history. After the seller responds to the dispute, discuss with him who pays the reverse delivery, what the conditions of the return, where to send goods, etc. If the seller invites you to leave the goods and return some of the money, then you can accept this condition if you agree. The dispute itself is done, the main thing, follow the messages of the seller and respond to them promptly. If the seller does not respond to a dispute, then after the week, the support service will include and close the dispute, based on their presented evidence. After the site administration decides the dispute, it will be automatically closed, and each party must follow the decision that was made. The dispute can be appealed for a week from the moment of its completion.
It was not the size of aliexpress
In case it came not that size with aliexpressThe buyer has the right to exchange it to another, submit a dispute to the return of funds and goods or to compensate for the full value of the goods. The decision of the dispute depends on the evidence provided. It is necessary to solve questions about returning only through a dispute, as then it will be impossible to prove that you really agreed to the exchange of goods with the seller will be impossible. If you have questions about how to do if it came not that size On Aliexpress, we recommend watching a video guide on the topic:
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