Each person at least once in his life came across a poor-quality product, most often it turns out to be purchased in online stores, because you buy "from pictures" and on the description on the site, of course, the ability to try missing. But at the same time, each self-respecting online store somehow wants to save customers, and for this creates warranty for the buyer, as it did Aliexpress.

What to do if it came not that size

This question will immediately rise before us in case of receipt of a thing that did not fit size. Do not panic, and get upset, for solving such tasks creators Aliexpress Provided the opportunity to open a dispute with the seller, and solve such situations. But first, you need to go to "My Orders" - "Message to the Seller", and contact the Asian Seller for a possible permission in peaceful way. Why is the correspondence being carried out? For later, if the seller is unfair and refuses you in the request to return part of the money, either ignores your message at all, you will use such a correspondence when opening a dispute and providing arguments on your part to mediators that take into account only correspondence directly. If the seller does not make concessions, and will not agree with one best option for both sides, then the next action is only the opening of the dispute and providing its evidence to solve it.

You should not be afraid to exhibit claims, as they say "truth is born in the dispute," therefore if the seller's fault is obvious, you can safely keep a dispute and return my blood. There are also such moments when you confused something with dimensions, but in this case it is worth trying to talk with the seller (of course not to say what you confused something). Many sellers really value their reputation, and therefore will make you concessions in order not to fall in an important rating for them.

Return of goods for Aliexpress

What to do when you can't wear the thing that bought on Aliexpress Due to inconsistencies size ordered as an option is return This thing. As it represents such a procedure, and whether it is worth starting it, since the cost of sending to China is not petty (at least 20 dollars. USA) and "in minus" you can go away. Therefore, think well what to demand when opening a dispute from the seller.

As already specified, initially talk about the seller, which concessions will go, maybe he will agree to pay the delivery of goods back to China, and you do not have to argue, prove, etc. It happens very rarely, so the next step after communication with the seller will be the opening of the dispute. In order to open a dispute, you need to fill in the card in which to indicate the problem that has arisen, the expected solution to this problem - in our case, you need to specify that you want to return the goods, but do not forget about the desire of the return of money! Fill a card is not difficult, it is only important to carefully treat the window of detailed information about the controversial situation (it is necessary to describe it in English), and the provision of evidence (they are attached to the card).

I want to warn that the administration Aliexpress It does not control the moments with the refund of money for shipment, this is not written in the rules, so be careful, so that the goods and money will not lose and the money at the same time.

Instructions for reference to Aliexpress

So, you got a thing that is not suitable for sizeAnd you intend to achieve justice by contacting the site with a claim. For clarity, I will give several options that you can offer the seller in the first correspondence (again, do not forget that you need to behave through "my orders").

For example, it may be an option when the seller assumes the obligation to pay the cost of sending goods back to China, while returning money for the goods. There may still be an option with payment by the seller of shipment to China, and directions to your address of the same, only necessary size. And the third option is the opening of the dispute, while the seller will return the money to you, get a negative feedback, and also the goods will remain with you.

These three options you negotiate with the seller peacefully, without shacks, simply submitting the arguments, evidence (video - preferably done when opening the parcel, screenshots with measurements of the thing with a measuring tape or a ruler, also screenshots of negative reviews about the product). Exactly the seller does not go to Contact, and through the dispute provides its counterproofs, trying to prove its right point.

In no case threaten and do not hurt the seller with a personal correspondence, it can later play against you when the dispute of the administration will be considered Aliexpress.
And one more, it is important to trace over time: this is the time to open a dispute, time for the seller's response, time to exacerbate the dispute, if you miss something, the dispute will automatically close in your favor.

Disputes on Aliexpress

Many people think that it is useless to argue, difficult, and no one needs. But this is not at all so, especially if the dispute is open to Aliexpress. Not to all buyers are known that the seller does not immediately receive money to the account, they are stored on Aliexpress Before the moment the information was confirmed about receiving the parcel by the buyer, or until the time of protection of this parcel (is usually 60-90 days, it can be extended to the part of the parties). This is done by the site administration to ensure the protection of the buyer. This is indicated on the page when choosing a product of any categories.

If you encountered the fact that the goods came inadequate quality, for example, not size (Or did not come at all), the next step will be the opening of the dispute in the system. If the seller, after opening the dispute and the provision of evidence, agreed with the claims and the problem is solved, then the dispute is closed, and you often get peacefully return Cash OT. Aliexpress. In the case where the seller disagrees with the complaints you presented, then the dispute is further solved by the site administration, with the consideration of all arguments and evidence of both parties.

There is a certain category of people who discover the dispute over and without, with hope and item to leave and return money. This is an incorrect position, since the story of your disputes will be saved on the site, and in the case where the seller is really wrong, you will be immediately denied the site administration for unprovenness.

How to return the goods with marriage to Aliexpress

It's not a secret to anyone that buying Chinese clothes very often marriage is found. This is a petty defects on the little thing, and it happens very clear when wearing this thing is not possible. FEE WHAT TO THE SITUATION Aliexpress Provides a refund of funds. But for this you need to come to a dispute for return of money.

The evidence is important! Therefore, you will be prepared as much as possible not only to provide a photo report, but also to verbal arguments. Do not think that this marriage seller immediately recognizes, and that for mediators Aliexpress everything will be obvious. The seller may prove that it was you spoiled the thing, and he sent proper quality. In order for such a situation and doubt, any of the parties is desirable when unpacking any product with Aliexpress, shoot it on the video, for the safety net.

Do not miss the moment with the opening of the dispute, because After confirmation on the site that the goods are received by you, you only have 15 days to open a dispute. We must consider what to press the button on the site is one thing, but it will be carefully prepared for this dispute - completely different, so before you start the argument, do some job: Prepare video, photos, screenshots of other reviews for this product. After opening the dispute, you need to choose the item "Only return means ", which means your desire to get compensation, but not send the defective product back. When choosing an item on quality, it is better to specify the "quality problem", then the mediators will be clear to the mediators, that the goods were initially sent by the seller with a marriage. It is important for mediators to argue - why you do not have the opportunity to use this product, because without significant arguments and the more evidence, you may be denied the return of money.

How to return money for the goods to aliexpress

The above described different situations in which you can get with the purchases of things to Aliexpress. It was also briefly said how to cope with these situations. But the main question always remains return money, especially if you have a purchased thing you will not be due to inconsistencies size. But there are also options for refunding money to the buyer even before receiving the order.

So, Aliexpress can return your money if: there was a cancellation of the order before sending it by the seller (canceled in the list of orders - by pressing "canceling the order"); after agreement with the seller about the return of money, when the seller has already sent the goods to your address (sellers in such cases rarely agree, because the product is sent, and for return already pay to him); If the parcel did not come within 60-90 days, in this case the return of money through the opening of the dispute; If the goods are poor quality, with marriage, fake, etc. - Only through the dispute and provision of evidence.

Refund in the case of a positive verdict from Aliexpress For you, up to 10 business days, the same way you have paid payment.

How to choose clothes for aliexpress

When buying things in China, you should be very attentive when choosing size. Often confusion arises, and according to the result you send clothes not size.

This is due to the fact that China is a global market, and tailoring does not occur according to uniform standards and dimensional grids. In addition, the tailoring is performed on a very large scale, so the Chinese seams can not always keep track of all.

Since the thing you buy personally for yourself, and only one, you need to be vigilant, we will measure everything several times and ask the seller. To do this, your actions algorithm will be as follows: At the bottom of each page with the goods, the seller exposes dimensional grids for different countries - American, European, English, Russian, etc. But you are not in a hurry to choose the size that is used to. You take a centimeter tape, measure your parameters, and then compare them by size Mesh specific seller.

After that, it is best to rebuild and write to the seller, consult again with him about your size For this product. Very responsible sellers can specify detailed information in addition to the dimensional grid: "Notes: Notice that the size of Asian and may be less than yours; allow the gap of 1-2 cm; I warn that the color may differ from the photo due to the brightness of the monitor; " etc. Do not be afraid to ask extra questions to the seller, it is in your own interests.

How to find out the measurements for aliexpress

In connection with the non-standard sizes of Chinese clothing, and the large number of dimensional grids, and all the sellers on Aliexpress, often asked how to make faithful measurements and guess with the size. The first thing to do is to measure your parameters, based on them you size The grid will be able to navigate.

One of the main tips is the reviews of real buyers. Some reviews have information about the parameters of which selected the size, so that you can compare your parameters to the dimensional grid. It is clear that among the numerous writings you can not find something useful exactly according to your sizeBut at least to know how much the product corresponds to the description, possibly.

Before buying clothes on Aliexpress It is advisable to ask for someone to make you accurate measurements, and then it all depends only on you, from attentiveness, and communicating with the seller about buying.

Where to look for a dimensional mesh on clothes on Aliexpress

When buying clothes to Aliexpress, not everyone can immediately navigate on a purse with a commodity. The photo of the product and its main parameters will be visible to the naked eye, but in search of the dimensional grid, it is possible to be confused.

In order to solve the question of the size, it is necessary to compare your measurements with size Seller grid. To find it on the page, you need to go to the "Product Description", then scroll down the page down (while re-and closer reviewed the photo of goods, including on models), where it is most often. Sometimes sellers place it immediately after the description window, in front of the detailed photos.

Not every seller places an adequate and intelligible dimensional mesh on the page. Sometimes she can even be in Chinese. As mentioned above, in such cases it is necessary to write to the seller, and if he is decent, values \u200b\u200bclients and wants to receive five stars from you, then everyone will tell you.

Not the goods came to Aliexpress video

If you have an unpleasant situation, and when buying one product on AliexpressYou got very different, you can view the video, and resolve the issue on the recommendations specified in it.