Popularity Site. Aliexpress Conducted guarantees that provide the platform to its customers. From the seller to buyer parcel with Aliexpress They are not through one hands, and unfortunately, they do not always come to the destination. 30% of all parcels with Aliexpress, especially those who are not tracked, do not come to buyers. There are several reasons for this: fraudulent action by sellers or unfair work of local postal operators. Both, and the other can be the reason that came empty parcel. A very unpleasant event, especially if something expensive should be in the parcel. How to do in such a situation, not everyone will understand. Shout at an employee of mail and find out who is right, and who is not to blame. If you act correctly in this situation, you can return your money or product. About what to do if an empty package with Aliexpress, we will tell further.

How to find out the parcel weight?

All parameters such as weight, size and content are indicated on the package in the information sheet. This is necessary for customs control, therefore, it is a mandatory part of the parcel declaration. Parcel weight must coincide with the original value specified in the description. Information about the size of the parcel is indicated in the parcel registration system Aliexpress. To avoid delivery problems every time package The next registration point passes, not only its track number and location, but also the weight is recorded. The seller is obliged in advance information about the payment of the parcel on the page with the goods. All parcels with this product will be the same, so in size and weight. Accordingly, the source weight of the parcels from the description must correspond to the one that the seller will indicate on the parcel itself.

You can find the weight of the parcel to Aliexpress as follows:

• look in the product description or on the order page;
• look at the website of the postal operator delivering;
• on the website of the postal operator delivering a parcel from China;
• in notice to receive postal shipment.

Be sure the weight must be specified on the parcel. There are insignificant differences in the weight specified in the description and on the parcel. In the notice of the parcel, the parcel weight must also be specified. When importing parcels to the country of receipt, it is weighted and fixed weight. If at the presentation package Very easy and powerful empty, ask the mail employee to weigh the parcel. The actual parcel weight can have an accuracy of 30 grams from the weight specified on the parcel. More purchase information is indicated in the "Packaging" section. There must be specified the size of the parcel and the exact weight. To clarify the weight of the parcel, you can contact the seller.

The parcel came empty. What to do?

If when receiving the parcel, you found that it is empty, it is necessary to make an inspection certificate in two copies. Make an "act about external inspection" and "Act about attachment" directly by mail. Ask the mail employee, weigh the parcel with you and take a picture of the weight. Also, take a photo of the starting weight of the parcel. Do not sign in the notice and do not confirm the receipt of goods on Aliexpress As long as the reason for the lack of goods in the parcel is established. It is better that the parcel does not open the recipient. If you picked up a package with Aliexpress And his weight is too suspiciously easy, ask the head of the post office to open the package. Better to record the whole process on the video. This may be proof when opening a dispute. All actions must be fixed. If you find that package Empty when they came home, then claims to mail employees who gave you the parcel will not be accepted. After signing the notice, responsibility from the post office, which delivered you an empty package, is removed. If you find traces of autopsy on the package, make the protocol immediately. Fill out forms and acts, and also demand the tracking print job from the mail.

If you did not find a trick in the mail, do not worry ahead of time. Fix the opening of the parcel at home. Go to the tracking history and find the parcel weight. Make photo-proof that received package The initial value does not correspond in weight. If there is no information about the track, you can not prove exactly that your parcel was stolen. Then contact the seller. Ask him to give you the entire order form where the weight and parcel parameters are specified. Then you need to open a dispute. In the information on the dispute, download photos and video, where you can see what the parcel weight was obtained. If the seller is conscientious, then through the dispute will return to you. Sellers are required to weigh the parcel before sending, so sending an empty package is excluded. If it came empty packageMost likely, she was stolen or seized on customs control. If package Sealed seal came, there are no traces of opening and there are no signs of theft of goods, then you need to make photos of the package before opening and use them as evidence of the seller's fraud.

Parcel with a large weight difference reached your post office

If you have made an expense of expensive equipment or any product that has value for you, then you need to have a fixing video device. When you receive the parcel, ask the mail employee to weigh the parcel. If the weight corresponds, then open it right on the mail. If the weight does not match, do not fill out the notice, but immediately fix the unpacking process on the video. The recipient has the right to open the parcel in the presence of the branch office, without filling the notice. Insist you to provide an act to fill out. Mail employee is obliged to fulfill the request for preliminary weighing the parcel. If package Reached with a big weight difference before your post office, check its integrity. If it is tightly wrapped with scotch, check its integrity. Perhaps traces of unpacking were hidden after theft of goods. Fix on your mobile phone all actions in the presence of an employee of the mail. Even if you have the slightest suspicion of the difference in weight, do not hesitate to ask an employee of mail about weighing.

In the event that traces of theft are found, ask the area of \u200b\u200bimporting the parcel to the territory of your country. Ask the head of the post office to issue you all the necessary acts for filling. All information about the package is recorded in the system. If package On the way to your city, many transit cities passed, it will be fixed as the weight. So you can detect where changes have been made and your package is kidnapped.

Also, the reason for package Came with a difference in weight can be a customs return or refusal to import. This is possible if the seller pointed out the highly understated cost of goods on the package or indicated not the item that is in the package in fact. In this case, the return and ban on imports - the wines of the seller. Open the dispute to refund.

Signs that the goods were stolen, changed or damaged

Is it possible to detect the stealing the goods without unpacking? Can. There are several signs that will help you reveal the loss, not damaging the integrity of the packaging:

• the difference in the weight of the received parcel from information on the site in 40 or more grams;
• the presence of traces of unpacking, damage to the integrity of the package;
• there is no customs declaration on the package, there is no shipping address, the information on the package is fully listed in Russian;
• the parcel is applied "Act about an autopsy" or any other customs declaration.

If any of the above features is found, it is necessary to immediately call the branch of the department and ask for it to open the parcel. It should be unpacking on the video, and then use it as proof during dispute. If it turns out that the goods were stolen, changed or damaged, then make an "act about external inspection" and "act of attachment" in two copies. Then, check the refusal to receive a parcel in the notice and indicate the reason.

Refusal parcels are sent to the sender. All completed acts are issued to the buyer. They need to take a picture and attach to a dispute. Then you should open the dispute and indicate the reason for the "Customs Problems". Fill out the form of the dispute and write out why the goods were not received. Then, download photos and video with unpacking, acts of autopsy and photo parcel. Insofar as, package It was stolen, the seller must return money to you. Do not take the seller's conditions if disagree. Drive the dispute until you come to a single solution. If the seller does not accept the dispute - exacerbate it. Subsequently, the seller will return to you money.

The parcel did not pass customs. Return other circumstances

If the buyer's protection is coming to an end, and package So it did not come, then you should see the import history on Cainao or 17 Track. Also, the information should be present on the Mail site of Russia or Ukrposhta. You need to enter the tracking number in the search string and the Declaration will appear. If the order did not go to the country, because the customs did not pass, they found some violations by the seller. The status "Return" or "Refusal of Processing" suggests that package Posted back. In this case, you need to open a dispute. As evidence, attach the screen of the Declaration. Also, package May not pass customs for other circumstances:

If package Customs did not pass for any reason, open a dispute for reimbursement of funds. If you have become a victim of fraudulent action by the seller with Aliexpress, Contact your administration or apply for it.

Video: Fuck !!! Empty parcel from China. What to do?

Unpleasant situation when it came empty package, reason for dispute with seller Aliexpress. Remove the unpacking parcel per mail or at home, fix the weight of the sealed parcel and make a screens of the weight, and then provide all this information for the dispute. If you have questions about how to do if it came empty package, We recommend watching the video: Fuck !!! Empty package from China. What to do?: