Payment of Orders S. Aliexpress It is carried out until the seller will send an order. After making the payment, it goes to handle and if everything went successfully, the seller must send the goods. The order processing takes 1-2 days. The seller has even extra 3-7 days to send the parcel with the order. The period when the seller can send the parcel is called the order processing time. The number of days chooses the seller himself, but if he does not send the goods during the specified period. The order will be automatically canceled, and the money is returned to the buyer. The seller can send the goods directly or in the deadline for processing the order, but cannot exceed it even for a minute, since the countdown comes from the moment of payment. Thus, the processing process is strictly regulated by Aliexpress policies and any violations of the seller's warranties are not permissible. In the event that the seller did not send an order during the specified period, the buyer has the right to file a complaint open dispute Or write to the site administration. About how to do if the seller did not send the goods to Aliexpress, we will talk further.

How to open a dispute on Aliexpress?

The easiest way to return money for not sent goods is open dispute. According to the rules of work AliexpressWhen the order is issued, the buyer immediately pays for the goods, and after the payment passed into the Alipey system, the request for sending goods is redirected to the seller. For the deadline, it is obliged to send the parcel, which the buyer will receive notice with the order number and tracking track. Cases where the seller does not send an order, there are extremely rare on the site, but no one is insured against them. There may be a lot of reasons for this: the seller is not in touch, he stopped his activities on the site, problems arose with the delivery, the goods are no longer available, etc. In this case, the buyer has the right to receive a full refund within 3-15 days from the end of the order processing. If the parcel was never sent during the specified period, you can first of all, open dispute. The dispute gives the right to the Buyer justified to receive a refund, while the entire history history will be preserved, as evidence that the seller did not fulfill his duties. You can open the dispute until the end of the order processing or wait for its end to the order to be canceled automatically. Before the time, the order is not sent, it has the status "is expected to send" if there is no status, you need to write a seller. In case the order status is not installed, you can open a dispute.

To open disputeYou must select the order number in the "My Orders" section that you want to challenge and go to the page with it. Then you choose the "open dispute" count and the system will redirect you to the page with the form of an application application. There you choose the type of application. Specify the "Return of the Funds", since the goods you are not what you did not get it did not even send it.

You can write to the seller if it is online and ask why your order has not yet been sent, although the processing time is coming to an end. If the seller is not online, then, most likely, he will not answer your message. Please note that before sending the parcel, you can request the cancellation of the order. There is a special form for this that it sounds "cancel an order", where you must choose the cause of cancellation or simply specify "Other". This method will suit you as an alternative to the dispute. But in this case, the Seller may not agree to cancel, so the dispute is a more reliable refund option. So, to send a dispute you will need to fill out the form. How to open dispute on aliexpress, described in the "Guide Buyer" and, in fact, everything is very simple. You will need to fill out all the specified lines of the application for the dispute, namely:

• select the expected solution: only refund;
• indicate whether you got the goods: no;
• how much do you want to return: the full cost;
• describe the problem: TheSellerDidn'tsendMyorder.

Nicknames do not need to be provided, everything is visible in the order history. After all the data is made, click "Send" so that the application is transferred to the site administration. If the seller does not come to contact, for 5 days, the dispute will be closed automatically and a complete refund. If by the time of the dispute the seller did not send an order, then count on the fact that it will still do it, it is not worth it. In this case, the seller violated the site policy. Such cases are rare, but in the absence of communication with the seller and accurate information on the state of the order, the buyer may open dispute And his money will be returned without unnecessary trouble.

The seller did not send the goods to Aliexpress

As a rule, within 3-7 days after payment, the seller is obliged to submit an order. Treatment time may differ for different stores, so you need to carefully look at how the number of days is indicated in the notification of the order of the payment. The problem, if the seller did not send the goods to Aliexpress, you can solve through the dispute, cancellation of the order or wait until the order fails after its expiration. In any case, if the seller did not send an order for Aliexpress, the buyer will be returned with money. If the order is in the status of "EXPECT", then for some reason he cannot send an order. In this case, you need to contact the seller and clarify the reason for the operational solution and the subsequent sending of the order.

If the seller did not send the goods, then you may have indicated the incorrect shipping address, the delivery conditions changed for your region, the order ordered is no longer available, there is a marriage and the seller does not want to send an order, etc. The reasons for such behavior of the seller can be a lot and establish a true cause can only after you contact the seller and check with him why the order status "is expected to be sent" if the order processing period is already expired. In this case, you can try to place an order again or request cancellation. In order to cancel the order you need to go to the page with it, and specify "Cancel Order". You can request the cancellation of the order, both before the expiration of the processing, and within a week after the time is waiting for the glass. But it is better, of course, do not hesitate and immediately cancel the order. To cancel it, you need to choose the reason from the list of available and specify it so that the administration has identified who is guilty of cancellation: buyer or seller.

To cancel the order, other reasons that are associated with the work of the Seller may be presented, for example, the seller did not send an order, processing time is exceeded or other reasons. In case of cancellation of the order by the buyer, the seller will not suffer any punishment, so if you want to teach him, patiently wait. While the order processing time will expire and the order will not be canceled automatically. In this case, you can count on a full refund even, without opening the dispute.

Sometimes it happens that when making an order, the processing time is specified, for example, 5 days, and then when it ends, the seller extends it for some other day. You can wait patiently until the seller still sends the product or immediately cancel the order so as not to waste time.

Protection of the buyer to Aliexpress

Buyer's defense - basic guarantees from the seller, which ensure the reliability of order processing, timely sending, delivery during the specified period and complete duties that are registered in the Rules Aliexpress. If the buyer is not pleased with the service, did not receive the product or order quality does not match the specified parameters, the seller must return the money completely or partially, depending on the situation. The buyer's defense applies to order from the time of payment and before receiving the parcel. On the order page indicates the delivery time during which the parcel must come if it is not received on time, the buyer can open dispute. For each order, a limited amount of time is provided, and when it expires, the buyer's defense comes into force, and the seller is obliged to or return money or compensate for the damage or send another product. The Conditions for the purchase on Ali Spress are published in the "Buyer Protection" section, where the basic and additional guarantees are indicated that all site sellers provide.

Basic guarantees include timely delivery and return warranty. In the event that the delivery time has exceeded the specified period, the seller is obliged to return the money. Also, full compensation applies to orders obtained in improper condition or without packaging. All orders that were not received at all are compensated in full. Additional warranties apply to goods that do not comply with the description. For fakes and violations of the rules of cooperation, when the seller sent not the goods or color. These guarantees are the buyer's protection in case the order received does not correspond to the declared quality, damaged and not subject to use or did not come at all. The buyer's defense also applies to cases where the payment is perfect, and the order is still awaiting shipment. Order rules are listed on the page with each product in the section "Seller's Guarantees".

In defense of the buyer, a full refund is included if the goods were not received or did not come during the period. The specified by the seller, as well as the refund, if the goods do not comply with the description or receive partial compensation for marriage, and at the same time leave the goods yourself. Aliexpress Politics is very loyal to buyers, because they have to wait their order long enough. Buyer's defense by Aliexpress It comes into force under any circumstances when the seller violated his warranties, and also ensures reliability of transactions. These rules are mandatory for all sellers, so the buyer can count on a fair solution to any problems, according to the site policy.

How to return money to Aliexpress?

The return of money is provided if the goods have not come, the waiting time has been exceeded, the goods do not comply with the description and for any other reason when the seller is penal enforcing the warranties of the seller. Return money to Aliexpress can be in different ways, which depends on the cause of return. If you want to return the money due to the fact that the seller sends the goods for a long time, you can specify the "cancellation of the order" and then the money will be returned due to the fact that the seller did not fulfill his duties. Also, the money will be automatically returned if the shipping time has expired, and the order is still in the standby status. In this case, a full refund is provided without any problems.

Before returning money, you can try to resolve the question directly with sellers. To do this, write a personal message where you describe the problem and the essence of the appeal. If the seller did not send an order for the time of processing the order, then you can ask him, or return money or extend the time. If the seller does not come to contact, then the optimal settlement method for such situations is open dispute. In the dispute, be sure to specify the "full refund" and the amount of the return amount. Also, describe in detail the problem so that it is clear that your appeal is objectively and justified. You can provide photo and video proof to confirm your words. After sending an application for a refund, the site administration will consider the appeal and will decide. If the order processing is expired, and the seller still did not send an order, you can count on full compensation for the fault of the seller.

Return of money carries out the account or card with which money was written off. Think about the fact that the protection time has expired, and no product, no money, is not worth it, because in this situation the seller violates the buyer's security and your money will return to you immediately as soon as the order processing is canceled. You can file a complaint on the seller if you are outraged by his work or write to the site administration.

How to contact Aliexpress?

Support service on Aliexpress It is in constant access to users from different countries, while Russian-speaking users can contact Russian support to get a quick response. Before contacting Aliexpress, you need to find at the top of the start page category 2Spoint and select the "Support Service" in it.

The support service is available in the form of answers to the most common and topical issues, as well as online chat. If you have not found an answer to sections with questions, you can refer to a virtual assistant or a technical support officer. Through the online chat, you can contact the support department that is engaged in your question. But it is not always possible to choose the question to accurately, as they are presented in limited quantities. Then you need to use an alternative method and in the block on the right to find "other questions". The window will then appear where you can set a question to the virtual assistant. Please note that the question must be concrete, for example, if you want to ask what you do if after payment the seller does not send an order for a long time, then the question should sound so "the seller did not send the goods." While you will enter the question, prompts will appear that you can use for a quick answer.

Then the virtual assistant will provide a solution to the problem. Depending on what status is the order, you can request it to cancel and increase processing time, or open dispute. In any case, the order will be canceled and the money will return to the buyer. On this principle, you can ask other issues that you have. If necessary, you can contact Russian-speaking employees Aliexpress and ask how to do in the current situation.

Causes of the opening of the dispute on Aliexpress

The reason for the dispute can serve as any violation of the rules for protecting the buyer or warranties of the seller. After the decision is made open dispute, the buyer must answer "Whether you got the goods." If the reason is the result of the goods, the presence of marriage or damage to the parcel during delivery, then you need to choose "Yes" and the Count "Arriving Problem" will appear in this category there are possible answers, among which:

• product does not meet the description;
• quality is worse than indicated;
• there was a smaller amount than was ordered;
• there are damages on the product;
• product fake.

If the reason for the dispute does not apply to the proposed options, select any similar value, and then describe the essence of the problem. That is, in case you ordered a thing on a table of sizes, and it turned out to be small, then select "Does not match the description", and then describe the essence of the claim. If the goods are not received, then you need to specify "no" and then specify the possible reason you consider suitable. Perhaps there were problems with the delivery of goods, customs, or the seller sent an order to an invalid address. If the seller did not even send your order, select "Delivery Problems" and specify the essence of the appeal. In principle, the decision on the return of money will be accepted quickly, as in the history of the order it is noted that the seller did not send your order. If the reason for the dispute is different, then you can provide evidence for a faster dispute solution.

Advantages of the opening of the dispute on Aliexpress

The dispute is the ability to peacefully and fairly to resolve conflicts between the seller and the buyer, when the first did not fulfill his duties, and the second is not pleased with the quality of service. The dispute allows you to solve the problem based on the proof and objectivity of the appeal. Solve any conflict can be tried directly with the seller, but if the seller does not agree with your claims, then the dispute cannot be avoided. The reason for the dispute can serve any situation where the buyer believes that his rights are violated. These cases include the following reasons:

• the goods are paid, but the seller does not send it;
• the goods are sent, but there is no tracking information;
• the order is sent, but the track information is not updated;
• the order did not come during the specified period;
• the seller indicated not the delivery method;
• the order came in poor condition;
• the resulting goods worse than indicated in the description;
• not that product / size / color came;
• faulty goods came;
• order was not delivered;
• the order came after the time of protection of the buyer ended, etc.

Reasons in order to open dispute - Many and in any case, the buyer can count on full refund and partial compensation. Advantages of opening a dispute on Aliexpress It is that the case is considered by the administration promptly and in case it is established that the seller really somehow broke his warranties, the buyer will be returned to the money. The decision on which outcome of the dispute is taken is made initially between the buyer and the seller. If the seller refuses to accept the terms of the dispute, then the site administration is involved. For consideration, the dispute is given to 5-7 days. If during this period, the dispute is not resolved, it closes automatically in favor of the buyer. The dispute allows you to objectively assess the situation, therefore, if the seller's guarantees are really violated, there will be no problems with the return of money.

What if the seller did not send the goods?

The aliexpress ordering system is valid in this way: the buyer pays the goods, payment goes into the payment system, the seller sends the goods and after receiving the receipt, the money is moving to the seller. After payment, the seller has a limited amount of time during which he must send an order. Order processing time is set by the seller and if the shipping time is exceeded, you can, or cancel the order, or require a refund. If you do not know what to do if the seller did not send the goods, we recommend that you contact the seller and ask what cause delays. If the seller does not respond, then you should move to other measures. Depending on what the order status, you can do as follows:

• cancel the order. In this case, you can not wait until the order processing is complete, and cancel it as soon as you have paid. Also, the cancellation of the order will allow you to get a refund quickly, without resorting to the dispute. If the seller did not send an order, and suggested extending it to send it, then you can cancel the order immediately as soon as it proposes this option.
• open dispute. This methods will suit if the seller does not cancel your order, although you asked, but nevertheless, I still have not sent the goods. In this case, you can immediately specify the "full refund" and describe the problem so that in this case the seller cannot appeal your appeal.

If the seller does not come to contact and for some reason the dispute is in the processing state for too long, you can write to the site administration and indicate that the seller does not send an order for a long time and does not return money. The site administration promptly responds to such applications, so it will help you solve the problem when the seller has not sent an order to the specified period.

How to send a message to the seller on Aliexpress?

The decision of any questions is needed, first of all, to implement directly with the seller. If you have a claim or you want to clarify, for what reason the goods have not yet been sent, and its sending time expires, it is better to try to solve this issue with the seller directly. Before sending a message to the seller on Aliexpress, you need to enter "My Orders" and go to that product that is not sent. There is a special button "Message to the seller" by clicking, you will be redirected to the order page. An order status is indicated in the upper block, then the address, the description of the order and the bottom of the Count "Leave a comment for the seller" is located. Message must be written in English. If you want to clarify when sending is expected, you can write: "LookingForwardThePackage. ThetimeofSendingisRunningup, ButthePackageHasnotBeenSentyet. Please, makesuretoenditintime, "which means" I am waiting for my parcel. Sending time expires, and the parcel is still not sent. Please make sure that you send it on time. "

Depending on the question you want to ask the seller, formulate it exactly and understandable. If the seller did not answer you, then proceed to cancel the order. Sellers are not sent timely orders extremely rarely, so such a problem can be provoked by the lack of goods and the expectation of its closest delivery, or the personal problems of the seller, so be patient and do not worry about the payment for the goods. You will return money if the question is not resolved.

Disputes on Aliexpress video

If the seller violated his duties and did not send an order on time, do not be discouraged, you can search for exactly the same product from another seller, and for the paid order - get your money back. And although, such a problem rarely happens, anyway, each buyer should know how to do in this situation. If you have any questions about how to cancel the order and return the money, we recommend watching how to keep disputes on Aliexpress video: