We constantly make orders on the Chinese playground. Sometimes even if there is an opportunity to buy something in your city, we prefer the comfort and convenience of orders from the computer. Moreover, it is also more profitable. The most exciting moment begins when the track number is already on hand, and the cargo is on the way. Then the buyer begins to be nervous and almost every day check the order status. But this will not change anything. If she is destined to come in a month, so it will be. If through three - you have to wait three. Only then will need to take into account some nuances.

Route movement of parcels with Aliexpress

If the order is made in the Chinese online store, then we should expect that the departure will migrate in different countries until it reaches the final recipient. Sellers enjoy different transport companies and carriers. It is from the way that the shipping rate is selected and depends. After all, some services first carry parcel in one plane, and then in the transshipment point transmit it to another or in a different type of transport. Often, these points are cities: Finland and Lithuania. All movements can be tracked on the resources that are presented on the Internet. To do this, you need to know your track number, which is assigned to everyone productAfter it was sorted to send. He is in the Personal Account in the "My Orders" section.

Here is not only the number, but also an approximate delivery date and the status in which it is now located. After the number is copied to the clipboard, we prescribe in the search bar Google or Yandex "track the parcel from China". The browser will give a few references to sources. Copy the number and wait for the window to show. The most popular resource is somewhere.

There is a chat, where users are asked questions for moving if such arise. Another source is track24.

Always issues accurate results.

Why it is necessary to take into account the time for the order protection timer

Before making this or another order, it is advisable to look at the deadlines for which it will be delivered. This number of days is written in the card product Near the description.

Of course, if it is written there that they will deliver in 24-39 days, it does not mean that it will be in line. There are different situations. These are exemplary figures that depend on the company of the carrier, which enjoys salesman. For example, if he uses the express delivery, then the departure can fly and for the week. And those who use the National Mail of China can be waiting for the month and two. But so that there were no unpleasant situations, after making the order and sending it, the timer is turned on. This is the time for which is obliged to come product. If this does not happen, you need to open a dispute or extend the term.

Until the middle of 2016, the timer looked like that. From the beginning of the departure route, an alarm clock icon appeared with a countdown time. Then if there were five or less days before the end, it was possible to open the dispute. Now everything is different. Instead of the timer, the date is written when it is worth opening a dispute.

On the one hand, it is better that the days are not required. But on the other - salesman Extends the waiting time, and, accordingly, the period for opening a dispute will increase. In addition, if product I did not come, and the buyer did not confirm anything, then the money goes to the seller.

Getting a parcel with Aliexpress by mail

Almost all free shipments and part of paid come to the post office. Sometimes product delivers a courier or simply thrown into the mailbox, but it is not so often found. Therefore, people more often receive notifications from public mail as soon as the thing arrived at the department.

After an employee of the mail called and reported on arrival or an SMS alert came, you need to go to the service at the first opportunity. Since our mail is not too careful handling departures. If such a long time is lying, they can generally get lost. In addition, the shelf life is only 30 days. If you do not pick it up, then product Returns back to the seller. Some services still take some percentage for simple. Therefore, it is better not to joke. Do not forget that approximately one of the six parcel comes marriage or with damage. Therefore, you need to pay attention to the next section.

Getting the parcel Aliexpress in the post office - to pay attention to

In order not to have any extra questions, it is better to spend a few extra minutes in the mail, checking the order so that it does not happen so that coming home, a discrepancy was discovered or something else.

Therefore, before signing the certificate of receipt, several actions must be performed:

• Check the integrity of the packaging. It should not be damaged, cuts. There should not be traces of autopsy. In order for it only two stickers. One with China, with the address, and the second is already extra, after examining the customs. The act of inspection is attached to it and is stuck with a special scotch. In addition, there should be nothing superfluous and suspicious.
• The second important point is the weight of the departure. When Chinese sellers send product, then usually do not weigh it specifically, but write an approximate number. Approximately it coincides with real weight, but an accurate figure is important for customs. Therefore, customs officers weighed product and prescribe a lot near the track number. In the mail it is necessary to join the products. If the weight of at least 20 grams differs from the one who counted the customs, it is worth alert. In such cases, it is impossible to sign the receipt declaration.

Why you need to be attentive when receiving and unpacking parcels with Aliexpress

Coming to the mail for receiving long-awaited shipment, it is not necessary to relax that she still came and did not get lost anywhere. Here you also need to be alert. With you, be sure to have a passport or another document certifying the person. If it is not possible to come yourself, the mail worker has no right to issue some other order even if the owner asked him about it.

This is possible only with the provision of written certified power of attorney. If all this is taken into account, then I check everything out what is said in the previous section. By the way, weight, it is desirable to check with witnesses to be indisputable evidence. If everything is in order, we subscribe a declaration and go home. But it's not worth a hurry. Split a package or cut where a bad idea got. So there is a chance to damage yourself product. In this case, nothing will be proved. Therefore, it is necessary to cut the package with scissors, neatly, in the very edge.

If something is alarming before the opening, the best way is to read the entire process on the video. Then questions from the buyer are removed automatically.

If the weight does not coincide, if the package is broken, or the custom declaration is missing, what to do

If it still happened so that the shipment does not look properly. For example, inspecting the package, it is found that it does not have a tape that Customs Cleet. Or there is no inspection act. It shows the traces of autopsy or weight frankly does not coincide. What to do in this situation? And is there any chance to prove?

First of all, you need to refuse to sign a receipt declaration. After that, it is necessary to call a senior to change or the head of the post office so that he in the presence of you unpacked the parcel. If it happened so that product It is missing (they simply stolen) or instead there is something else, then two acts are necessarily compiled. The first - "Act about external inspection" and the second - "act of investment". This acts necessarily indicate the reason why the buyer refuses to take this thing. A damage is written as a reason or a substitution. These documents constitute employees of the post office. Both first and the second are written in two copies. A copy of the document is given to the recipient, and the original remains in the hands of employees.

If the parcel with violations and the buyer refuses it, as it must be decorated

If defects were discovered when receiving departure, or it was opened earlier, or other objective reasons for which the buyer has the right to abandon the order, then this should be done correctly. To do this, be sure to use the following rules:

• First, it is impossible to sign a "paper" that the parcel is obtained. If you do this, then nothing to prove anything. It is especially important not to do this if the fact of autopsy or substitution has been discovered.
• After drawing up acts, be sure to pick up a copy of the documents, as employees may default about it. These acts will serve as a weighty argument when opening a dispute.

How is the refusal to send?

The failure must be supported by two acts in form fifty one. If there is discrepancies in weight or damage, then they indicate the date when the inconsistency was observed. Place, natural and stated mass productdamage to packaging. Immediately add personal data of workers who constituted the document.

If the above discrepancies are present, then the revelation of the parcel must be fixed on a mobile phone or other recording device. If after autopsy it turns out that product It corresponds to what should be even if there is damage or there are no custom stickers, then you need to make another act, where the recipient refuses complaints.

Opening the parcel with Aliexpress at home

If everything went smoothly with the receipt, and no external damage was detected, it is still not worth a hurry to open the parcel immediately at the exit from the department. Unpacking products only with the camera. Therefore, we take into the hands of a smartphone with good features of shooting, a camera or any other device that is capable of screening video. Better, of course, get the help of a tripod, a friend or relative to have someone to keep the camera. So when shooting there will be no lubrication. Fix the entire process of unpacking:

• it is necessary to show that all stickers are present, and the words are clear on them;
• remove the entire extraction process;
• if the product is disassembled, then the assembly occurs immediately;
• in the case of electronics, it is checked, it works or not;
• at clothes and shoes drawn attention to the quality of sewing, seams.

If there is some discrepancies, then everything is fixed. Additionally, you can make a couple of photos. Then it is attached to a dispute as proof. In any case, you should not immediately confirm receipt product. It is better to use it for a couple of days, check whether everything works fine. Only then click on the "Confirm" button. If defects appeared in a couple of days, then boldly open the dispute.

If a marriage is detected and you open a dispute, how to send a video for marriage confirmation

If not lucky, and the marriage is still discovered, without thinking, the dispute opens. The buyer may require a complete or partial refund. If damage is eliminated with minor repairs, the refund may not be complete. In other cases, you need to require a complete refund. In any case, to successfully complete the dispute, there must be undeniable evidence. This is where the video capture and photos that have been made earlier will go through. Plus, the arguments for a dispute must be reasonable, clear, so that there are no questions from the seller. Send video in several ways. The first is to attach the file to the dispute itself.

Here it is necessary to take into account that the size should not exceed 500 megabytes. Otherwise, he just won't go. Another option is to upload a file to any Internet resource, and send only a link. In this case, you need to finish that there is such a file, since salesman May not notice the link itself. In addition, some merchants do not open similar things, explaining that the resource is not supported in their countries. Actually happens like that. Therefore, you need to check for compatibility with China.

Video: How to open the parcel from China?

To learn more information on how to open the departure from the Middle Kingdom, you can see the following video