Unpacking parcels with Aliexpress: how to open the parcel. How to behave when receiving a parcel with Aliexpress. Options for action upon receipt of certain parcels. Registration of failure and the runtime.

We constantly make orders via the Internet. Recently, the most popular resource for purchases of all sorts of goods is considered Chinese Internet site. Everything is sold there that only you can imagine. At the same time, prices are an order of magnitude lower than in domestic markets or in stores. We order thousands of things: some of them reach the recipient, some are not. And it happens that package Comes, but with marriage or damage. So what to do to get the desired goods, and not pay anything.

The content of the article

Route movement of parcels with Aliexpress

After the order is decorated and sent, a message with the track number comes to email. It consists of numbers and letters for which it is possible to track the movement of the parcel. First of all, it is necessary to take into account the protection of the buyer's rights. This is an approximate time for which package Must be delivered. If the time is expired, and the shipment will not be received, then the money will not return. The route can be viewed on two resources:

Directly to site. Chinese store.

On external Internet sources.

If the departure is still in China, then there is nothing to track anything and will not come out. In this case, the status "expects sending to the country of destination". All detailed movements will not be displayed. As soon as the Chinese customs passed, the status will appear "flew to the country of destination." After that, the track may not be updated at all for several weeks. You can train the full route at the state post office of Russia. This is the most reliable source, and from there take information other resources.

The only inconvenience is that it does not remember the numbers that were introduced earlier, unlike other sources. To enjoy all the amenities, you need to register. Do not forget that the delivery speed will depend on the contents, weekends and holidays, as well as the route. After all, there are no direct flights from China to Russia, so shipments are often delayed in intermediate points.

How to get a parcel with Aliexpress?

You can only receive the segment with the presence of notice. In order to save time and nerves, it can be filled right at home. Only in no case sign. A large number of people make this mistake, and then cannot prove anything.

During the receipt, it is necessary to have a mobile phone with you or any other device that can write video. This is necessary as evidence in the event of a damaged product. After the goods are verified, marriage or damage has been found on it, you can sign notice. If the mail officer refuses to give departure without a pre-signed notice, then boldly call the bosses. The worker has no right to act in this way.

In the case when the external damage on the package is detected, it is impossible to open it yourself. Here the chief will call the right action, and in its presence to start an official autopsy. Since if problems are, then only it is able to make an act for their further solution. During the opening, it is always necessary to make a detailed video in order to in which, to provide it as evidence. With stealing or damage productThe boss draws up Act No. 51. It must be put on the signature. But the notice still must remain signed.

Getting a parcel with Aliexpress by mail

Each departure salesman Indicates weight productBut often it happens that while inverting it in the mail, it does not coincide. This happens because of the fact that salesman Indicates an approximate weight that it can be product. In this case, there is nothing terrible. The only thing to pay attention to is that the real weight product Must be the same as it is written in the track number and on notice. The employee of the post office is obliged to compare the weight of the real and specified on paper, and also give the opportunity to check the departure for autopsy. If still finds it that:

packaging is damaged - it seems that it was opened;
there is no declaration that is issued at customs;
no stickers with the address;
weight differs on 20 grams.

In these cases, the mail officer is obliged to call the chief or senior to change. And in its presence, open the parcel.

If it turns out that the packaging is empty, product Damaged or replaced on some other, then in this case two acts are compiled. Documents in form 51 "On the external inspection" and "about investment" are filled in two copies. The departure must be left per mail, and indicate this in the documents. Notification of receipt is impossible. All documents to use as evidence in the dispute in Chinese site..

How is the refusal to send?

To confirm the refusal to receive product Fill two acts fifty first form. In case of detection of damage or weight difference, then they indicate the number and month when the inconsistencies were detected. In addition, the real and claimed weight, the place of verification and the damage are described. There are also recorded personal data of the staff of the post office, which filled out documents. If after opening the damaged packaging or without customs stickers it turns out that the content is not damaged and meets the declared one, then another document is required. It indicates that the recipient completely refuses its claims.

Unpacking the parcels Aliexpress at home - the main nuances

If no damage was detected during the external check in the mail and everything went smoothly - you should not be too happy. There are such cases when inside it turns out to be at all what was ordered.

Therefore, in order to be real evidence, it is necessary to adhere to some rules:

First of all, you need to keep the smartphone, a video camera, a digital or other device that is able to record a video. This will be the main proof in the event of opening a dispute if problems with goods Still will be.
The shooting should be continuous, the camera is located so that the packaging was completely. The process begins with the removal of the address and the declaration, which is issued at customs. Then you need to post the packaging so that it is clear that it is not clear and completely sealed.
Next starts the opening process. It takes carefully so that the packaging is in sight;
If product One piece, then carefully inspected on the camera. If it is required to be collected, then it is also necessary to do this when the device is turned on.
If this is clothing, then the seams and lines are checked. If electrical appliances are connected and checked for performance.
With a confirmation of buying a hurry is not worth it. First, it must be tested for several days. If defects appeared or it stopped working, then the dispute opens;
In case of detection of a defect during opening - the dispute opens at once. At the same time, video filming will become the main proof.

Open the parcel with Aliexpress or not open?

After everything went well in the mail, you can pick up product home. Hurry up with an opening is not worth it. First you need to turn on the camera on any device. It is advisable to install it on a tripod or put so that the picture is shown clear and not lubricated. It is required to shoot a video as it was said in the previous section. Next requires a thorough inspection of the purchase for defects, chips, holes, and the like. All this is also removed by the camera. It is desirable that the shooting was continuous. Then the evidence will be indisputable. AND salesman It will not be able to say that this is the buyer himself damaged a thing during operation. If the purchase turned out to be clothes, then it must be measured. Compare the obtained values \u200b\u200bfrom those that indicated salesman. Do not forget about the existence of the error. Only this figure should not exceed three centimeters. As the proof, you can take a photo of things and rules attached from above. In the case of appliances, it must be checked at least a couple of days.

Take advantage of all possible features. If everything is in order, then the order is confirmed. In case of defects - a photograph is made and a partial refund is required.