Buying goods on the Aliexpress shopping area is gaining increasingly popularity. Buying goods here is much more profitable than on the market or in stores. In addition, the abundance of goods allows you to wear original things and look stylish. For the purchase to bring joy, it is necessary to comply with some rules when ordering and even upon receipt of the goods. Performing simple instructions will allow not to get into the unpleasant situation and lose money.

Why need to be attentive when receiving and unpacking parcels with Aliexpress?

When receiving the parcel, you must not rush to break the packaging. It is necessary to carefully consider the packaging and even check the claimed weight. Very often the seller arbitrarily indicates the weight of the ordered goods. But the claimed weight and weight at the time of customs must be identical. There are two options for unpacking the goods: to remove all the action on the video or open the received goods by mail with a witness - the head of the post office.

Communicable wrapper check. In the case that there are certain doubts that the departure was uncovered if special stickers were deformed, it is necessary to ask the head of the post office to fix the fact of unauthorized autopsy. When discovering poor-quality goods, with visible damage or noncomplex, a special act should be made and officially refuse to send.

Provided that there is no visible integrity disorders, the parcel can be taken home and reveal it without the presence of an employee of the mail. To avoid unpleasant moments in the future, you should ask for someone to remove the unpacking process or make it yourself, removing the work of the opening of the packaging close-up. Moreover, it is impossible to release a parcel from the frame, it is fundamentally important in the event of controversial issues.

When buying household or electronic technology, you should remove the moment of inclusion of the device and, in which case, fix the fact of a non-working state. Even with a good functional state of the device, confirm the fact of receipt of the parcel immediately, it is not worth it. Feel free to use the device for several days, check all the declared applications of the device. It happens that the receipt of the goods is confirmed, and after some time it begins to work incorrectly. Therefore, without confirming the receipt, check the thing when the defect is detected, you should immediately open the dispute or dispute. Video taken during unpacking will be very important in solving the question of satisfaction

Route movement of parcels with Aliexpress

On Aliexpress A huge number of sellers and shops and all of them use different postal services. When ordering the goods you have the opportunity to choose a shipping method from several offered. They can be paid and free. Routes are also different: part of the goods is delivered to Russia, then it extends to the countries of neighboring countries, some fall into Finland or Lithuania. It does not matter, as the route is tracked using the track number

Newbie can wonder where to find out the track number of the order and what it is. Track-number is an individual parcel number by which you can track the route and departure status on special sites.

The track number may consist only of numbers or from numbers and letters. The track number of international format consists of numbers and letters. Consists of thirteen characters. At the beginning and at the end of the room are the letters. The initial letters can be decrypted using this table:

• C is an ordinary package, the weight of which is more than two kilograms;
• L is a small package, track which cannot be;
• R is a small package, but there is the possibility of tracking;
• V- tracked insured parcel;
• E - Departure - express format;
• A is a small package, with partial tracking, only in China.

Delivery time is a very important concept on the site. This term must be remembered and controlled. Delivery time depends on the service that will be implemented. You can choose an option during the order. If there is urgency in receipt of goods, you can order this option of delivery, in which the product comes as quickly as possible, but this is a paid service. With free shipping, the goods go a little longer.

After payment of the goods, a few days the site is checked by the site, then the seller sends an order. As a rule, from the moment of payment there may be a week, during which the merchant prepares the parcel. You do not need to be nervous, the seller will not receive money, until you confirm receipt. On the previously specified email address will receive an alert on sending an order and a few days later, it can be started tracking. To see the track number, you should go to the orders section and next to the "Show details" button.

Why it is necessary to take into account the time for the order protection timer

After sending the parcel, the countdown time went. That is, the time during which the customer must receive the goods. The seller himself appoints the time for which the goods unambiguously be delivered to the customer. But for some reason the parcel can linger, for this it follows extend protection. In the case where the seller does not respond to your requests and does not get in touch, you have a reason to open the dispute. The fact is that at the end of the term the seller will receive cash for the goods and he does not need confirmation of receipt.

Control the situation and follow the deadlines. If the week remains until the end of the deadline, and the parcel is still on the road, choose one of the possible options:

• ask to extend the protection time;
• open the dispute.

Provided that the goods are not tracked or is located on the territory of the subway, not doubting the opening of the dispute. If the goods crossed the border and passed the customs inspection, asking for the extension of protection and expect.

If the seller is reliable and responsible, it also monitors the status of the parcel and, if necessary, prolongs the protection time. If you want to extend the time, write to the seller or do it by pressing the appropriate buttons in the Personal Account.

Getting the parcel Aliexpress in the post office - to pay attention to

When a certain time later, a notice of order delivery to your post office was notified, you can take the goods. In order for the parcel to be issued, you need to take a document certifying the person. People encountered with unpleasant surprises when receiving parcels, advise not to sign documents until you check the integrity of the packaging and package package with the goods.

After the parcel came to the post office and before signing the notification of receipt of the parcel, we need to pay attention to such nuances:

• Packaging is a whole and without packet deformations, breaks or traces of re-ripping.
• In stock There are a customs declaration, weight of products and personal data of the customer.
• It is important to focus on the weight of the parcel, and we pay attention not to the weight specified by the seller, but to the one that was specified at customs and compare with the actual one. If the weight difference is more than twenty grams - require the presence of the mail chief during unpacking.

If the result is the inspection you are satisfied and no complaints can be unpaved at home.

If the weight is different, the packaging explicitly indicates that the parcel had an unauthorized discovery or customs documents are missing which action to take action? Buyers with experience advise to do so:

• Invite the boss of the department, point to the present defect and ask to be a witness when opening the order.
• In order to do everything legally correctly, you need to make acts of form fifty one: "Act of the investment", "Act on external inspection".
• In the column "Cause of the compilation of an act" or, if you refuse to send, you need to specify the damage, replacement or absence of a complete set of goods or damage.
• Documents are certified by the head of the post office and are drawn up in two copies, both sides sign them, copies are given to you.

In the end, it was not that the actions of mail workers are wrongful, remember that only actions performed by the head of the post office or his deputy have force, ordinary employees of the post office are not authorized to document the fact of opening of departure.

Parcel with explicit violations how to make a failure

At the moments of receipt of the parcel sometimes there are controversial situations. The signal of the fact that with the package is not so, there will be a discrepancy of the weight certified at customs and damage to the integrity of the packaging. Let's look at ways to solve the problem:

Weight mismatch.

When monitoring movements, the customer sees the way of following the goods, during the receipt of the goods on customs, the weight is fixed there. If the differences between the declared and valid are great, this is the reason for concern. A minor weight deviation happens due to incorrectly specified weight by the seller. But even if you see that a significantly smaller weight is specified at customs, do not worry ahead of time, first get the goods and check its contents. Very often there are no causes for panic, and the numbers are indicated by the seller erroneously.

If, in the course of the precedence, the discrepancy in weight will be observed from the transshipment items, there will be an act of form fifty-one and the discrepancy will be recorded. The act specifies the date and location of the discrepancy, the weight of the goods is the actual and declared, packaging integrity, the data of the employees of the mail, which made an act.

In your post office, mail employees must present you this act when receiving goods.

Damage to the integrity of packaging, lack of investments.

When receiving a parcel, the weight of which coincides with the declared, check the integrity of the packaging. Any cuts, dumps of paper or the presence of scotch strips, non-identical with the original should alert. In such cases, the act of fifty one and fifty one "b" is drawn up. If, after autopsy, there is no shortage of goods or all products available, the act of no complaints is drawn up. One sample act remains in the hands of the recipient.

If the parcel is revealed with the preparation of documents, especially fifty-one "b", you need to fall out all the action on the video.

Summing up the above described above, you can sum up and formulate the basic rules upon receipt of the parcel:

• Receipt notification is subscribed only after weighing the parcel and weight matches declared with actual.
• In the presence of acts to the parcel, the integrity of the packaging should be opened in the presence of the head of the post office.
• Provided that the contents of the parcel are available and does not have visible defects, the act is signed, the notification and the parcel is obtained.
• The unpacking process must be recorded by any recording device.

Unpacking parcel at home

The lack of visible damage to the integrity of the packaging does not guarantee that inside the parcel does not expect an unpleasant surprise. Therefore, turn on the camera, phone or any camera on video and start shooting the unpacking process. In case of defective goods, you will have trumps on your hands to receive compensation, if something is wrong with the goods.

During shooting, which is carried out close-ups, fix the information about the customs declaration and the delivery address. I remove the parcel, show that it is not opened, the whole. Remove on the camera almost every paper turn during the opening of the parcel. Provided that this is a disassembled product, collect it if clothes or shoes, demonstrate the seams and material. Provided that this technique, turn on and check the device on the camera. As already mentioned, do not hurry to confirm the order, look ascend the device or thing for several days. If something does not work, open the dispute with the seller and require compensation or replace item. If, when viewing the order and shooting of this process, a defect is detected, open the dispute with the merchant and reinforce your Claims video unpacking.

Tracking parcels on Aliexpress

In order to know where the goods ordered is, it is necessary to control the departure along the track number. Track number is a combination of numbers or numbers with letters, which is assigned to a specific premise. In the Personal Account you can see the sending status and monitor movement. Sometimes thanks to the track, the recipient learns that the goods were delivered to his post office. And the notice can come two weeks later.

To monitor the status of departure, it is necessary:

• Go to the site site using the login and password or through social networks.
• In the orders section find the right order and click on the section "More details".
• The page will appear on the page, enter the number assigned to the parcel to the track.
• The status of departure and details about the order will appear.

How to open a dispute when marriage detection

Dispute or dispute is a special function, protecting buyer rights. Open the dispute in different cases: if the goods did not come if he came, but poor-quality or defective. You can demand a full refund or partial, it depends on the level of the problem. If the product came, but with a defect that is eliminated by repair, you can require partial compensation. Provided that the parcel was not received, the buyer has a complete right to insist on full return of the amount for the goods.

In order to successfully resolve the dispute from the buyer, the facts of communication with the merchant, video unpacking, photographs and in detail and competently presented the essence of the problem should be collected. The more evidence, the most likely the resolution of the controversial situation in favor of the buyer.

The dispute lasts fifteen days, during which the seller puts forward his wishes and discusses the situation with the affected party. If no contracts are achieved during this period, the dispute is aggravated. The exacerbation period of the dispute occupies thirty - forty days. The situation arose is under the control of the administration of the trading platform. In the stages of exacerbation, decisions are accepted only by this independent party. Neither the buyer nor the trader can affect the decisions adopted by the Administration Aliexpress.

There is a list of situations, if you can open a dispute:

• order is not delivered;
• products defective;
• the goods differ from the declared description;
• does not fit the size;
• wrong color;
• and some other reasons.

You can win the dispute to Aliexpress with high probability, the main thing is to have proof of the inconsistency ordered by the product obtained.

To open the dispute, you need to go to the section with orders and find the goods you would like to receive compensation. Next is the "Open Spore" button.

After pressing the button, it is necessary to describe the reason for the opening of the dispute and respond to a number of questions:

• whether the order came;
• what amount of return you want;
• would you like to return the goods to the seller.

It is necessary to describe the essence of the problem briefly, but Code, as possible by describing the problem. All this is done in English. With insufficient possession of a foreign language, you can use online-floppers who have a huge set in the network.

The description of the problem is attached photos and video materials confirming the availability of a problem. Do not save on materials, attach everything that is

After sending all documents within five days, we expect a response. So many days is given a merchant to allow him to solve the problem. If for this period the seller will not show anyone and ignore the appeal, the dispute will automatically decide in favor of the buyer

How to Make a Video Opening Record Report

Record the video report of the unpacking of the goods received on any device capable of writing video files. The video requirement is only one thing - it can be of any quality, but necessarily removed without installing and stopping recording. To remove the product unpacking is needed by one file, focusing on the details close-up. If the product consists of parts, they need to be assembled, if it is things, you should remove the seams, tissue joints, the electronics turns on and demonstrates the quality of work.
In the presence of marriage, attention during shooting is focused on this. Marriage should be visible clearly and clearly. It is impossible to produce goods from the frame, as this may encourage suspicions in travelers and frauds, which will entail charges of deliberate deception.
Begin the shooting process you need to open the goods. It happens that a person cuts randomly a thing with an inaccurate opening of the package or with not in time removed shooting can be accused of it.

How to send a video for marriage confirmation - the question that occurs when the dispute is opened. If it fails to download the video (attach the file), there is a backup option. You can download the material to another resource and attach a link. But wonders begin here. The merchant may begin to argue that this Internet is unavailable in his country and it does not have the opportunity to download or view a link to the resource. In fact, the probability can be. It will be necessary to know if there is access to China to a particular resource that you plan to use.

In the case of attaching a reference, be sure to write it with words, that is, that a link is applied to the letter, showing that and that. It happens, the link may be "not seen" by the merchant.

The reason for which video files do not load:

• too large file size - more than five hundred megabytes;
• you must restart the browser or open the site in another browser.

As you can see, the moment of removing the unpacking of the goods on Aliexpress - very important. Perhaps it will be what helps you win a dispute and get compensation. To see how to properly unpack the product and fix it, look at the video. There you will find an answer to all questions. Sleepy and pleasant shopping!