One who regularly makes purchases through online stores, very often faces such a nuisance as a poor-quality thing. It would seem, did everything right, read the reviews, and the seller rating is not low, what could go wrong? Whatever it was, it happens, and most importantly - not to fall into hysterics. In this article you will learn how to prove that telephone already arrived in non-working condition (and not you broke it) how to open dispute And what to do to win it.

Camely defective, not working goods with Aliexpress: what to do?

You are in anticipation printed the package, take telephone, check its performance ... and it does not work the buttons or the interface does not correspond to the photo, and it does not turn on at all for an unknown reason. What is the first to do in this case? Contact the seller immediately. At best, the seller will answer you in the next couple of hours, at worst - you have to wait a bit, because no one is sitting on the monitor and is not waiting for your complaints. After the connection with the seller is installed, it is necessary to clearly and clearly explain the essence of the problem, in a polite tone, not allowing emotionality and transition to personality, because your task returns spent money, and not to show the seller, what kind of dishonest person it is (wine can be at all not his).

Tip: After you came to the parcel from the online store, always open it by removing the process on the camcorder. In case of defective goods, you can easily prove that it is not broken, and follow spore Will be solved quickly and easily with benefit to your side.

How to open a dispute to Aliexpress

Before opening spore You can spend a dialogue with the seller in private messages, usually in such situations you are offered various compensation, for example, a big discount (the balance of money is promised to return to the card). If the proposed compensation conditions do not suit you, you have the right to open the dispute. In other words - dispute.

To protect the interests of buyers there is a program Aliexpress Buyer Protection.combined with the service Escrow.. What is it?

Aliexpress Buyer Protection. Translated from English means "Customer Protection Aliexpress", that is, a system, thanks to which you have the right to demand back the money, if the product turned out to be a poor-quality, not relevant description or did not come at all. Escrow. - This is a payment service where your paid funds are stored until you receive the parcel and personally do not confirm that everything is in order with the commodity. After the official closure of the order, your funds go to the seller with whom you had a deal.

Disputes thanks Aliexpress Buyer Protection. Opened easily and without any restrictions. Even if you often used this service, there will be no sanctions to your address.

In order to open dispute, you need to go to " My orders -\u003e All orders ", then the option" Open dispute».

Important! Open dispute It follows the better, the better because you have the right to return funds only if you have submitted a dispute within two weeks after delivery by mail.

Within five days after your request, the Seller must answer the complaint to consent or offer alternative solutions to the problem. If the seller during this time did not in touch, dispute Automatically closes and money is returned to you on the map. If the seller has contacted the proposal of the conditions that you do not like, you have the right to transfer the dispute for consideration Aliexpress. Information about the result spore You will receive by e-mail, so try to check it as often as possible. In any case, do not be afraid to defend your rights and demand compensation.

It is important what kind of guarantees It has acquired by you telephone.

There are basic and additional guarantees. The basic applies to all goods, additional - at the discretion of the seller. Additional include refundant warranty and guarantee authenticity. In our case, authenticity is broken, so if your telephone It has such a guarantee, feel free to use it as an argument.

Tip: Sometimes there are situations where the malfunction is seen in a month, and even more, after the delivery of goods. The order is long ago closed, the service can no longer help you. But this is not a reason to lose heart. You can directly contact the seller, referring to the warranty. The seller may be a well-order person and independently compensate the cost, or ask to send a product for fixing in China. Even if you doubt what perhaps it is still worth trying!

How to prove that the product is not a working / poor-quality?

To dispute Passed on honest conditions (you are better from this), one description with a complaint will not be enough. It is necessary to impose evidence that telephone In malfunction or obvious fake. The type of evidence depends on what is marriage, but most often enough ordinary photos or videos. Suppose if the interface does not match the photo on the site, take a picture of the phone screen and attach photos to the letter indicating that the product is externally different from the promised on the site. If telephone Damaged outside (for example: scratches, cracks, missing parts, etc.), it is necessary to photograph these sections from all sides. But if the phone behaves strange technically (for example: it does not turn on, it gives strange inscriptions on the screen, flashes, buggy, "lives with his own life"), in this case it is desirable to remove the process of using them on the camcorder.

Tip: There are cases when the goods are poor-quality, but quite good. In this case, it is worth thinking not about the return of funds, but about compensation for repairs. On compensation, sellers agree more than on a full return of the cost, because it will cost them much cheaper.

You can also send photos / scans for your documentation phone In order to visually demonstrate the difference between what is promised and what came. This is useful and in order to prove that telephone was sent to this particular seller.

How to make a dispute to Aliexpress correctly, if the product has been adjacent?

In order to achieve full understanding with the seller (do not forget about differences in languages \u200b\u200band mentality), you need to be able to correctly spore. Even if you have all the evidence and truth in any case on your side, do not rush to beat to fanfares. The ability to explain is the key to successful spore. And you will have to be explained in English (preferably).

Conduct a correspondence with Chinese sellers - real art. Few people know that the Chinese very often speak and write on distorted English due to the fact that the grammar and the meaningful load of English is very different from Asian hieroglyphs. If you encountered an incomprehensible message, which even the Google translator interprets incoherently, try to translate each word separately, and after making a logical combination of them.

You also do not make recommendations about your own letters. If you speak English on sufficient or at least an average level, there should be no problems in communication. If you know the language badly, or do not know at all, boldly use the dictionary or google-broadit, but consider several warnings:

1. Try not to use phraseologisms, because In Russian and English, they have not the same meaning. Frameologists and Slang translator sometimes interprets as literally the meaning of the word, it may cause misunderstanding from the seller.
2. Describing a malfunction phone, Avoid the words "marriage", because Translator This can translate as "marriage". To demonstrate a malfunction, use suggestions that describe the specific state of the goods. For example: "This Product Has Some Defects" (this product has shortcomings), "There IS A SCRATCH ON PHONE" (on the scratch phone), "This Phone Is Out Of Orter" (this telephone faulty), etc.
3. Avoid complex suggestions. Not all the Chinese know English at an advanced level. Even on the contrary - most of the basic knowledge of the language has a large part. Write simple suggestions using the most common words, do not abuse the complex times of verbs, it is for nothing.

Using these tips, you will achieve mutual understanding with the Chinese seller in a matter of seconds.

As for the following rules for registration spore, They are simple to disgrace: you simply choose the options offered to you: the expected solution, whether you got the goods (yes / no), the problem that arose, the amount of return and loading the evidence. Nothing difficult, right?

Here, actually, and all you need to know about spots with sellers due to poor-quality goods. As a conclusion I would like to add that you do not need to be shy sporeAfter all, every buyer deserves only a quality product. But also you do not need to rush or (God forbid) try to try the system. Treat this service is serious and responsible - and the victory will always be on your side.

As a visual manual, we bring to your attention a video about what to do if the goods are with Aliexpress It turned out to be defective: