On Aliexpress There is a function cancellation of orderwhich allows you to request the cancellation of a paid or unpaid order from the seller. This service is available for all users and is active until the seller cannot send the goods. Order cancellation Allows the buyer not to acquire a product if he changed his mind, or automatically get his money back in case the seller did not invested on the time of sending goods by timer. Cancellation are subject to, both paid and not paid orders. Buyer is entitled cancel the order Before the expiration of the payment time, after which this function is canceled. When the order is canceled, the user must specify the reason for its solution. As soon as the application is framed, the system will send it to the seller and will cancel your order. For details on the cancellation service and how to restore the order, which was accidentally canceled, we will also tell me further.

Cancel orders on Aliexpress

Cancellation of orders for "Aliexpress" is one of the functions that allow you to withdraw the purchase of the purchase, even when paying for the goods. Cancel orders Only available with a timer as soon as the time expires, the order will be automatically sent by the sellers and it will be impossible to request its cancellation. Immediately after placing the order, on Aliexpress The "Cancel Order" button appears. If you have changed my mind to buy this product, found exactly the same product from another seller or has any other reasons for doing this action, you can make a cancellation by pressing the button. There are several stages of ordering on Aliexpress: 1 - Ordering and its payment; 2 - checking the payment and processing of the request; 3 - sending an order by the seller; 4 - confirmation of receipt. Each of these stages is fixed in the order history. Cancellation is possible only at the stage of design and payment of goods, after which the cancel button disappears.

Cancel the order You can only if the seller did not have time to send the goods. Usually sending parcels with Aliexpress takes a few days. For each seller, this period is individual, therefore, a different number of days for sending can be specified in the timer. Taking a decision cancel the orderThe buyer must specify the corresponding button in the Lot history and choose the reason, after which send a request to the seller. In turn, the seller can take cancellation, and maybe refuse. It is much easier with unpaid orders, they will cancel sellers automatically. If payment is made, the seller has the right to refuse to the buyer in cancellation, if, for example, he has already managed to pass the parcel of the transport company, and the shipment information has not yet appeared on the site. Cancellation is better done immediately. If you change your mind to buy the goods from this seller, do not think for a long time, but immediately cancel the request, then more chances that the seller will take it and return the money. If the seller does not send the parcel during the specified period, the order will be canceled immediately after time on the timer, and the money is returned to the user.

In which cases can I cancel orders for "Aliexpress"?

Before issuing an application for cancellation, the buyer must choose the cause of this decision. In what cases can cancel orders The "Aliexpress" is written in detail in the grounds for cancellation. On Aliexpress Such a reason can be the need for changes in the address or delivery method, the problem with payment, the need to change the order parameters or apply the coupon. Also, the user can cancel the order even if simply changed his mind to buy. Special reasons for cancellation of order not required. If the buyer does not want to specify the exact basis, it can simply select the Count "Other Causes", at the very end of the list. The choice of the cause is not necessary for the user as for the site administration to track the activity of the seller and its successes. When making cancellation, the buyer can choose the reason for its discretion, even if it is not valid. No one will check the truth of the basis of cancellation.

How should I cancel orders for "Aliexpress" before paying the goods?

Cancel orders Before payment is very easy. The right way cancel orders At "Aliexpress" before the payment of the goods depends on whether you intend to buy it or decided to remove finally. Canceled orders can be reused to the basket or transfer to the archive by pressing the garbage basket icon in the upper right corner of the lot. If, it happened that you made a purchase, but have not paid for the goods and changed my mind to buy it, I discovered a mistake in the delivery address, we decided to change the delivery method or want to change the order settings, then open the "My Orders" section and find the button in the Lot history. Cancel the order" Next, specify the reason for this solution and confirm the request. If you not cancel the order Manually, after 7 days from the date of purchase, the unpaid order will be canceled automatically and moved to the archive.

How should the orders for "Aliexpress" follow after payment of the goods?

Canceling of paid orders is possible in a strictly limited rock, so be sure to take into account this, with primary design and cancellation of the order. How to cancel orders on "Aliexpress" after payment: Go to "My Orders", select the required product, specify " Cancel the order", Select one of the reasons and confirm sending a request. Please note that the paid orders can be canceled only if they are in the status of the payment or "Sending" is expected. " When the order status is "sent", cancellation is not possible. Also, watch the timer. Suppose the seller has 7 days and 33 minutes to send your order. Having decided to cancel the purchase, do not break all 7 days, and immediately cancel order. Then there is more chances that the seller will agree to the refund and has not yet managed to send your package.

What should choose the cause when canceling an order to "Aliexpress"?

Cause cancellation of order - the formality that is fixed in the system to control all operations performed on Aliexpress. The reason or base of the cancellation of the order does not necessarily have to comply with the declared. If you have your intentions, then you are not obliged to inform the seller, for example, if you change myself to make a purchase. If the reason matches your solution, then simply specify it in the form of cancellation and the application will be sent to the processing. What should choose the reason when cancellation of order On Aliexpress depends solely on personal beliefs and conditions of cancellation. It means that various reasons are available for paid and unpaid canceled orders. If the base that served as a change in its purchase decision is not in the list, specify "other reasons" and confirm the request. What reasons cancellation of order you can choose:

As soon as you specify the " Cancel the order"A window will appear where you need to choose the reason. Specify any what you think. No cause of cancellation does not check, so do not really worry about this. The main thing, time to cancel the paid order while there is time, otherwise it will be sent without the ability to cancel.

How should it come when the seller "Aliexpress" refuses to cancel the order?

If the buyer is immediately canceled the order After designing or payment, the sellers are understanding about such situations and cancel orders immediately. But if the seller has spent time on making an application, found an order in the warehouse packed, and you thought up it to cancel, it is quite expected that the seller will refuse to cancel the order. In this case, we recommend you to write a private message to the seller, where you ask him to cancel the order. Specify the "Message seller" button in the order history and enter the text: "DEAR SELLER. I'm Sorry to Bother You, But i Did My Order by Mistake. Can You please Cancel It WITH FULL REFUND? ", What does it mean," dear seller. Sorry for anxiety, but I made my order by mistake. Can you please cancel it with full refund? ". If the seller is in a good mood, then this is enough to cancel the order.

But if the seller does not intend to accept a request, then you have to go through other ways and make more radical measures, namely, to open a dispute. If you contacted the seller, but he ignored your messages, you have the full right to discover the dispute to the refund before the order is sent, or within 10 days from the date of its departure. Also, you can file a complaint on the seller through the Customer Support Center. Specify the section "Disputes and Complaints" and select one of the sections "open a dispute" or "file a complaint". Next, do everything according to the instructions. After consideration of the complaint, the site administration automatically cancel order And return the money.

How long does the cancellation process for "Aliexpress" lasts?

From the date of the request to complete cancellation of order It will take no more than 7 days. With unpaid orders, cancellation is performed immediately. Paid orders are canceled within 1-2 days, and then it will be necessary for a few more days that the seller returned to you. If you have canceled an order for 3-5 days from the date of payment, then the consideration of the issue of cancellation may be delayed, by virtue of the possibility of sending goods by the seller or other factors, such as weekends and festive days.

How to cancel orders on "Aliexpress" with the phone?

Aliacpress mobile app has the same functionality as the extended version of the site, so order cancellation Possible with the phone. To do this, go to "My Orders" and find the goods whose purchase you want to cancel. Next, everything according to the scheme: Specify the "Cancel Order" button, select the cause and confirm sending the application. Your order is canceled. A similar algorithm of actions is identical for both paid and unpaid orders.

Automatic cancellation of orders on Aliexpress

As mentioned earlier, for processing and sending an order, the seller with Aliexpress There is a limited amount of time. Timer installs the seller himself. Usually, after payment, orders are sent within 2-3 days, but it is possible to delays sending if the order did on holidays, when neither sellers nor warehouses work. If the seller did not send the goods within the time specified in the timer, the buyer can extend the time of processing the order or request it cancel. If, the seller did not send the goods, the time for sending expired, and the buyer did not confirm the cancellation or renewal of processing time, as soon as the timer expires the order will be automatically canceled. Automatic cancel orders The "Aliexpress" comes immediately as soon as the order processing time is over.

How to restore order on "Aliexpress" after its cancellation?

After cancellation of order and confirmation from the seller, it closes, but remains in the history of orders. You can restore the order to "Aliexpress" after its cancellation, more precisely, to buy anew. As such, order recovery buttons on Aliexpress No, so it is necessary to show a mixture and go to a very simple way. To do this, select the "Add to Cart again" button again and re-form the purchase of goods. Thus, the order will be re-added in history as new, and you can buy it.

After canceling an order to "Aliexpress" when cash will be returned?

Return of funds is carried out on those payment details with which payment was made, that is, if you paid the product of the card, then money will come to it. Time after cancellation of order On Aliexpress, when funds are returned, depends on the payment system itself. Enrollment is not performed on the same day, so you have to wait a bit until the money comes. For bank cards crediting return with Aliexpress It is 3-15 days. For electronic wallets - 7-10 days. Other refund methods (cashless payments, bank transfer, etc.) are processed within 14 days. Money is credited in dollars and converted at the rate of payment system.

Video: Cancel orders on "Aliexpress"

Site Aliexpress Provides customers with convenient ways to manage orders and gives a term for making a decision on the purchase of goods on the site. Service cancellation of order Allows you to change the order before sending it or cancel the purchase, and the money will be returned at full value. This is a very simple feature that can be used for paid and unpaid orders. If you have questions about how to use it, we recommend watching video cancel orders On Aliexpress: